401 to 425 of 1,787 Customer Experience Jobs in London

Marketing, and PR teams with tools and guidance to help customers. The ideal candidate for the BDM position will be an individual who is customer-obsessed, comfortable working with a high-level of ambiguity, and possess strong communication skills. Ideal candidates have experience in researching, identifying and vetting … and efficiently managing premium partners in both mature and emerging territories. They are comfortable working cross-functionally with marketing, product, engineering, finance, legal and customer service, to drive great customer experience for our partners. They have advertising measurement experience in Video and TV. The candidate will … expertise both in internal team project management as well as working with leaders at major external organizations to strengthen partner relations and obsess over customer experience. Key job responsibilities • Be a trusted consultant to internal customers (e.g. Product) and strategic advertisers by applying partner and vendor management expertise, seeking More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Senior Manager, Marketing Technology London, UK Global Luxury Brand Full-time Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. What You'll Do Lead the Clienteling platform strategy and … enhancements - helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Program Manager II, Cross Border Delivery Experience For millions of customers worldwide, the Amazon name is synonymous with delivery - and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by … enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing … we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery - from the speed, convenience, and selection features for millions of customers worldwide. We are looking for a dynamic and organized Program Manager II to join the Cross Border Delivery More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit … in some scenarios. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over active support … issues and creating a team specific knowledge base and skill set. BASIC QUALIFICATIONS - 1+ years of software development, or 1+ years of Application support experience - Experience scripting in modern program languages (Java, Python) - Experience troubleshooting and debugging technical systems and documenting findings PREFERRED QUALIFICATIONS - Knowledge of web More ❯

systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit … in some scenarios. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over active support … issues and creating a team specific knowledge base and skill set. BASIC QUALIFICATIONS - 2+ years of software development, or 2+ years of Application support experience - Experience scripting in modern program languages (Java, Python) - Experience troubleshooting and debugging technical systems and documenting findings PREFERRED QUALIFICATIONS - Knowledge of web More ❯

and developers in the Open Source Community. What you will do: Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers … Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge … to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions More ❯

and developers in the Open Source Community. What you will do: Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers … Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge … to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions More ❯

of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France … Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. NET-A-PORTER are now seeking an exceptional Site Trading Manager to join the … Director, we are looking for an exceptional Site Trading Manager to lead and define innovative trading strategies that maximise our business tools, elevate the customer experience, and drive commercial performance. This role is a significant step up for experienced Trading Managers looking to make a strategic impact. You More ❯

you will be responsible for identifying and executing on opportunities to build high-impact solutions and features for our document printing product that meet customer needs and drive business growth. We are looking for a dynamic, entrepreneurial product manager who is passionate about solving complex and ambiguous problems, and … explain the impact of product features on the strategic value, useability and performance of the document printing product. - Manage prioritization and trade-offs among customer experience, scope, and time to market. - Manage product planning and development through day-to-day collaboration and decision making with a cross-functional … team including engineers, designers, and business development partner teams. - Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture. - Define and analyzes metrics that measure and benchmark product success. - Identify trends More ❯

professionally directed and data driven function that maximises sustainable and proven value for customers, employees and Civica. The VP will lead teams focused on customer implementation, consulting, and other software-related services, ensuring a seamless experience for clients and driving shorter time to value cycles. You will work … closely with peers to align software services with company goals, leveraging innovation, operational excellence, and customer insights to ensure continued business growth and market leadership. Your teams will deliver high value implementation services and solutions that exceed customer expectations, collaborating with leaders across functions such as Sales, Support … methodologies, and frameworks for the delivery of software services across a variety of international markets. Ensure the services portfolio is continuously improved to meet customer needs, industry trends, and new technological advancements. Partner with the senior leadership team to set goals for the software services function, aligning with broader More ❯

fast-paced business environment, London companies need more than just basic software solutions-they need integrated, powerful, and scalable systems that streamline operations, improve customer relations, and boost profitability. At Nizi Solutions UK, we specialize in providing advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software … date information. Improved efficiency: Automate routine tasks to reduce manual errors. Scalability: Easily adapt and grow as your business expands. What Is CRM Software? Customer Relationship Management (CRM) software is designed to enhance customer interactions by organizing customer data, sales activities, and support services . It helps … businesses: Enhance customer experience: Personalize interactions and build stronger relationships. Boost sales performance: Track leads and streamline sales processes for higher conversions. Increase customer retention: Deliver exceptional customer service and support. The Benefits of ERP & CRM Integration Imagine the power of combining ERP and CRM in More ❯

This will include the following: Design, develop and support content creation. Educate clients on best practice using the Employment Hero & KeyPay platform. Respond to customer communications and queries during the implementation within SLA. Manage a portfolio of clients concurrently and ensure they have a successful implementation journey. Work closely … with clients who may need more support in understanding the platform and troubleshooting issues. Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it. Ensure the data in our business management … The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring: 3-5 years of training experience, both client facing and processing. A knowledge of current legislative payroll requirements pertinent to country being implemented. Creation and maintenance of learning content to More ❯

looking for someone with strong analytical skills, as well as effective communication skills, to realize the rapid growth of our logistics network with best customer experience possible. More Information (Japanese Only) Department: Last Mile(AMZL) Job:Business Planning Location:Tokyo Office Key job responsibilities - Dive deep into business … growth opportunity. - Execution of metric planning. - Bachelor's degree or equivalent - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Business level English - 2+ years of driving process improvements … experience - Business level Japanese - Knowledge of SQL - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and More ❯

concise documentation. 2. Strategic Contribution and Influence: Participate in strategic planning and decision-making with customers, partner teams, and peers. Work backwards from the customer experience, balancing customer requirements with team requirements and influencing your team's goals and programs. Participate in your organization's Operational Planning … one of the world's largest companies, embracing a "how might we?" mindset in front of any obstacle we face to scale. BASIC QUALIFICATIONS - Experience in automating, deploying, and supporting large-scale infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++ … C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processes - Proven track record of designing and delivering innovative technology solutions to complex business problems - Strong problem-solving and critical thinking skills - Excellent communication and collaboration abilities, with the ability to work effectively with More ❯

run the analysis for any tests, using our in-house system and mentor others. Product Analytics at Viator is about finding opportunities to improve customer experience, this is through many aspects but would include Funnel, Feature and Cohort Analysis. It's also about Realising those opportunities, working with … to drive, you will play a key role in creating reporting, analytics and insight views, that help the team to understand the product, the customer and commercial performance, whilst guiding others to do the same. Talking about the customer, we're not just talking about one group, so … segmentation, cohorts and customer understanding are at the heart of the role. What You'll bring to the team: Significant Experience in a related analytical role, (ideal background may include Product Analyst, Data Science - Product, CRO, Digital Analytics, or Experimentation Analyst) Education: Bachelor's Degree in an analytical More ❯

driven ethos, offering customers financial solutions that align with their values. The Role We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance. This is a unique opportunity to join a pioneering financial services provider in the Islamic finance … sector. The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers. As part of our team, you will be the first point of contact for StrideUp customers. You … ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience. Key Responsibilities Customer Communication & Engagement - Be the Voice of StrideUp Engage customers via Webchat, email, and inbound inquiries , ensuring quick and professional More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯