401 to 425 of 1,260 Customer Experience Jobs in London

business, to lead the Commercial development and execution of the DTC strategy for GPN. The successful candidate will have responsibility for building the Commercial Strategy to drive sales and customer engagement across our DTC platforms, namely Optimum Nutrition - the world's No.1 bestselling Whey Protein Powder. They will work closely with the broader DTC team, and partner closely with … Opportunity A vacancy has arisen for a Senior Trade Manager in London or Amsterdam, on a permanent basis. Key Accountabilities: Develop and implement strategies to drive online sales and customer engagement. Monitor performance, track KPIs, and optimise the online shopping experience to maximise revenue growth. Drive the expansion of new DTC sites across Europe. Drive the Centre of … best practices to optimise market impact and improve efficiency across regions. Inventory & Stock Management Collaborate with In Market teams, Supply & Merchandisers to ensure product availability and best in class customer service Team and Stakeholder Collaboration & Alignment Coach, develop and manage 1 direct report Align with key stakeholders on goals, strategies, and timelines, ensuring successful execution of trade initiatives and More ❯

Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues … and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management … the team and establish credibility through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience with alert routing, on More ❯

Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues … and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management … the team and establish credibility through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience with alert routing, on More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Sr. Customer Success Specialist Date: Jul 18, 2025 Location: London, GB Company: ACA Group The Opportunity The Sr. Customer Success Specialist works directly with ACA's software clients to ensure they are getting the most out of our software products. … Your Key Responsibilities • Resolve customer service issues by answering questions or referring clients to appropriate technical support resources • Update Customer Success development team on client technical problems or issues • Provide client feedback to the customer experience team for product improvement • Proactively contact clients to ensure software is used to its full potential • Perform ad-hoc work … client and internal initiatives Skills and attributes for success Bachelor's Degree required with a major or concentration in business, accounting or finance preferred. Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus Experience with Zendesk software a plus Three to five years of experience in the regulatory financial More ❯

Marketing/PR/Product Management Contract Type Contract Location London/Working from Home Up to £50k plus bonuses Job Reference MediaIQ-MX12mth-1039 Do you have extensive experience of running the visitor, partner and vendor acquisition for a large scale exhibition? Interested in a 12 month maternity cover contract where you will be in charge of the … of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your More ❯

quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … note is that you'll be managing a large book ( accounts), so effective prioritisation will be vital. You'll be expected to deeply understand your accounts' needs, champion their experience internally, and drive retention, renewal, and expansion opportunities. What You'll Be Doing Account Ownership : Manage a portfolio of some of 32Co's most valuable customers, serving as the … primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. Customer Insight : Develop a deep understanding of each customer's practice, goals, and challenges. Use data More ❯

objectives are delivered for the Home, Fabrics & Gifting categories in a timely manner. You will develop a trading strategy that at its heart is focused on providing the best customer experience to deliver online growth. Key Responsibilities Site Trading: Up-skill the wider business in all aspects of the digital customer journey for the category. Produce daily … and weekly trade reports and work closely with the Buying, Merchandising and Senior Digital Trade Manager to adjust strategies and activity accordingly. Review customer journeys to provide actions on problem journeys and how to optimise with current customer shopping behaviours. Web Optimisation & Content: Continually optimise digital touch points to improve efficiency and ensure customers have a reason to … return to the site, working with key stakeholders to ensure a seamless customer journey across all touch points. Maintaining website content, products and promotions in a manner that optimises the online customer journey and improves product views and add to bag rates. Ensure category initiatives and campaigns are executed across the site to the highest standard. Work with More ❯

objectives are delivered for the Home, Fabrics & Gifting categories in a timely manner. You will develop a trading strategy that at its heart is focused on providing the best customer experience to deliver online growth. Key Responsibilities Site Trading: Up-skill the wider business in all aspects of the digital customer journey for the category. Produce daily … and weekly trade reports and work closely with the Buying, Merchandising and Senior Digital Trade Manager to adjust strategies and activity accordingly. Review customer journeys to provide actions on problem journeys and how to optimise with current customer shopping behaviours. Web Optimisation & Content: Continually optimise digital touch points to improve efficiency and ensure customers have a reason to … return to the site, working with key stakeholders to ensure a seamless customer journey across all touch points. Maintaining website content, products and promotions in a manner that optimises the online customer journey and improves product views and add to bag rates. Ensure category initiatives and campaigns are executed across the site to the highest standard. Work with More ❯

debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.This fintech is shaking up the way people spend abroad. Their unique travel debit card … connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale. The Role You’ll play a key role in ensuring smooth daily operations, providing top-notch … customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you. What you’ll be doing Providing exceptional customer support across phone, email, live chat, and social media Helping onboard business customers, including KYC, PEP, and More ❯

JOB LEVEL P40 EMPLOYEE ROLE Individual Contributor The Opportunity Adobe is looking for an experienced and highly motivated Strategic Sales Account Executive to join our Digital Experience team. This role focuses on selling Adobe Experience Platform and Adobe Customer Journey Management & Data and Insights platforms, helping medium and large enterprises transform how they manage customer experiences … customer journeys, analytics and insights. You'll be at the forefront of driving pipeline and revenue growth, owning the end-to-end sales cycle. From generating new leads to closing complex enterprise deals. Your ability to deeply understand client challenges across marketing and operations, articulate value through digital transformation, and orchestrate internal and external teams will be critical to … your success. Ideally, you bring experience selling enterprise software solutions within the Customer Journey Management and/or Analytics & Insights Management space, preferably into the Retail, CPG or FMCG sector. What You'll Do Build and implement a robust go-to-market plan in partnership with BDRs, Marketing, Partner Managers, and Solution Consultants Proactively identify and qualify new More ❯

Do you find satisfaction in seeing your recommendations implemented? Are you creatively analytical and motivated by new challenges? Do you have a passion for data-driven insights to enhance customer understanding? Data is central to Bionic's business strategy, and this role is crucial for delivering on this goal. You will work on enhancing our data and reporting architecture … to simplify complex business processes and improve customer experience, leveraging top analytics tools. You will access diverse data sources, translating analysis into actionable insights and recommendations swiftly. The role involves applying statistical and analytical techniques to discover, test, and measure the impact of strategic initiatives. You will be a key member of the Analytics team, collaborating cross-functionally … decision-making. Stay updated on emerging technologies and apply them to business problems. Share knowledge and contribute to team and company growth through training and documentation. Essential Skills and Experience: Proficient in SQL and Python. Experience analyzing large, complex datasets, preferably cloud-based. Knowledge of statistical and data science techniques (forecasting, regression, clustering, etc.). Experience with More ❯

delivery of our products. The team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. Responsibilities and Impact: Develop automation scripts that meet organization standards … contribute to the achievement of team objectives What We're Looking For: Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred 5+ years of experience in software testing or development with good understanding of testing, coding and debugging procedures Experience in programming using Python/C#/Java or other languages Experience … in design and development of automated tests using automation tools (e.g. Selenium, Appium) with exposure in testing across the application layers (UI/Service/Data layers/Mobile) Experience in advising team to identify automatable test cases at different layers (UI, Services and Data layer tests). Ability to working with developers to build automation/performance friendly More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships … with external providers and the analytics director to create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships … with external providers and the analytics director to create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

areas for Cisco in the UK&I. Our team is essential in accelerating the adoption of Cisco's service and software solutions, expanding our presence across industries, and growing customer satisfaction. As we evolve our Go-to-Market model to focus on Services, Software, and Solutions, we seek a transformational leader to inspire change and drive performance. The Director … people leadership. This is a unique opportunity for a seasoned sales, services, or consulting leader to guide a high-impact team at the center of Cisco's shift toward customer-centric, service-led engagements. Key Responsibilities Vision & Leadership Define and communicate a compelling vision for Services and Software Sales aligned with Cisco's UK&I priorities and global strategy. … Sales Strategy & Execution Lead the design and rollout of an agile Go-to-Market model. Guide teams in account planning, customer value creation, and Challenger-based sales methodologies. Market Development & Innovation Identify market opportunities and trends to expand Cisco's services portfolio. Drive innovation through digital and automated service delivery to enhance customer value. Financial Ownership Own financial More ❯

as the position will have frequent interaction with leadership at Amazon and partner companies. Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world class … delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. Key job responsibilities The Sales Operations Manager will: - Manage the end-to-end installation and maintenance process for Pickup And Return Points. - Execute service roll-out on … Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed. - Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs. - Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion. - Partner with global More ❯

About the Role: We are looking for a renewals manager to join our Renewal team. The Renewals manager will be responsible for managing the renewal process for our existing customer base, ensuring high retention rates, and identifying opportunities for expansion. This role requires a blend of technical understanding, customer relationship management and strategic thinking to ensure high retention … rates and a seamless renewal experience for our customers. You will report to the manager of the renewal team. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the … is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities. Analyze customer data and develop More ❯

while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking a dedicated and hands-on Customer Relations Leader to join our passionate CR team. In this role, you'll lead a team of Customer Relations Agents, ensuring their performance, quality of support, and training … empower small and medium-sized businesses. You'll balance team management with day-to-day operations, driving excellence through strong routines, clear metrics, and high-quality interactions. As a Customer Relations Leader, you are the team's go-to person for guidance, support, and communication, and you play a crucial role in identifying and proposing improvements to internal processes … that make agents' work more effective and merchants' experiences more seamless. To do that, we're looking for someone to: Lead a team of Customer Relations Agents, monitoring key performance metrics and ensuring routines are followed to maintain high-quality service. Coach and mentor team members by providing feedback, on-the-job support, and structured training sessions that focus More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco's Retail Media team … is redefining how brands engage with customers by combining rich data, digital innovation, and customer-centric thinking. As a User Research Manager , you will sit at the intersection of customer experience and advertiser success-ensuring that both audiences are deeply understood and thoughtfully represented in our product development. In this role, you'll lead research efforts across More ❯

you will play a key role in owning, managing and supporting the data across the underlying systems and technology stack.The data in focus will be driven from the product experience across growth, acquisition, engagement, ads and churn experiences.This will allow the product analytics and experimentation and supporting data engineering teams to maintain accurate data sets, maintain data driven product … decisions, and support an in house experimentation statistical engine.These data sets directly impact customer experience and are tied to business outcomes worth more than $200M of incremental value added per year. The successful candidate will need to be agile delivery focused and have a broad data background across requirements, data engineering, data governance and clickstream analytics. Comfortable working … standards and processes, ensuring fitness of data elements Qualifications Bachelor's degree in the field of computer science or engineering, or focus on data/statistical analysis or equivalent experience highly desired. Experience working as a Product or Data Engineering Manager role overseeing clickstream/product data. Experience operating in a large, complex organisation and managing the More ❯

a very high level of quality. They will also have the ability to deeply understand the product functionality and design — from the back-end interface to the front-facing customer experience — and help creative teams understand how video can best live within the product. Creative agency or film post-production background producing from initial creative concept through final … abilities, capable of managing multiple projects simultaneously. • A meticulous eye for detail and a desire to set high standards and ensure those standards are met despite tight deadlines. • Extensive experience in project budget management, and familiarity with appropriate cost parameters for various types of projects. • Effective and efficient collaborator, communicator and negotiator with exemplary interpersonal skills, and an ability … and appreciation of the role of video within the context of platform, marketing, advertising, and social channels. • Local network of vendor and talent relationships is also a plus. Education & Experience: • 7+ years experience (Production, Agency, or comparable experience) • Reel or portfolio of relevant work experience required. More ❯

a very high level of quality. They will also have the ability to deeply understand the product functionality and design — from the back-end interface to the front-facing customer experience — and help creative teams understand how video can best live within the product. Creative agency or film post-production background producing from initial creative concept through final … abilities, capable of managing multiple projects simultaneously. • A meticulous eye for detail and a desire to set high standards and ensure those standards are met despite tight deadlines. • Extensive experience in project budget management, and familiarity with appropriate cost parameters for various types of projects. • Effective and efficient collaborator, communicator and negotiator with exemplary interpersonal skills, and an ability … and appreciation of the role of video within the context of platform, marketing, advertising, and social channels. • Local network of vendor and talent relationships is also a plus. Education & Experience: • 7+ years experience (Production, Agency, or comparable experience) • Reel or portfolio of relevant work experience required. More ❯

real impact on the sales cycle. What you'll be doing: Partner with Account Executives throughout the sales process to deliver tailored product demos and Proofs of Concept Translate customer requirements into solution designs that showcase the value of Flowable's platform Provide technical guidance to prospects during evaluations, ensuring strong alignment with their business and IT needs Respond … with IT and architecture teams Visit prospects and customers as needed for workshops, demos, and discovery sessions Act as a trusted advisor, sharing best practices and insights from previous customer use cases Collaborate with Product and Customer Success teams to provide feedback and ensure a seamless handoff post-sale Create and maintain high-quality technical content (e.g., demo … scripts, solution overviews, FAQ docs) to support the sales cycle What you bring: At least 3 years of experience in a pre-sales, solution engineering, or technical consulting role Background in BPM, automation, low-code, or related enterprise software (or strong willingness to ramp up quickly) Strong communication skills and the ability to explain technical concepts to both business More ❯

delivery of our products. The team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. Responsibilities and Impact: Develop automation scripts that meet organization standards … contribute to the achievement of team objectives What We're Looking For: Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred 5+ years of experience in software testing or development with good understanding of testing, coding and debugging procedures Experience in programming using Python/C#/Java or other languages Experience … in design and development of automated tests using automation tools (e.g. Selenium, Appium) with exposure in testing across the application layers (UI/Service/Data layers/Mobile) Experience in advising team to identify automatable test cases at different layers (UI, Services and Data layer tests). Ability to working with developers to build automation/performance friendly More ❯

Join us. Senior Digital Merchandising Manager - Expedia & Portfolio Brands At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about building incredible customer experiences and seek a collaborative, dynamic, and fast-paced environment, you will love the Expedia & Portfolio Business Team. We are looking for a Sr Manager Digital Merchandising to join … strategy and meeting/beating business goals. Project Management: Lead strategic initiatives by partnering with cross-functional teams to scope, prioritize, and manage impactful cross-LOB projects that enhance customer experience and drive business growth. Experience and qualifications: Bachelor's degree (E-Commerce Merchandising, Digital Marketing, Business Management ), MBA preferred; or equivalent in related professional experience … a combination of these areas Curious and passionate, with a desire to continuously learn more, which you use to understand business operations and the levers that drive profitable growth Experience managing and implementing multiple, complex project workstreams. Prior experience building and implementing merchandising plans across multiple lines of business Experience with A/B testing frameworks and More ❯