401 to 425 of 466 Customer Experience Jobs in London

Trainline’s award-winning apps. The team provides shared capabilities, tooling, frameworks, and engineering practices that help product teams build, evolve, and deliver exceptional customer experiences at scale, moving faster while maintaining high standards of quality, performance, and reliability. As an Engineering Manager at Trainline you will … technologies that will underpin Trainline growth plans We’d love to hear from you if you Are a team leader with proven line management experience delivering complex projects successfully Have a background in Mobile App development, preferably in the Platform or Developer Experience space Love developing people ...

Write clean technical handoffs so Deployment can carry the customer past go‐live. Integration scoping & solution design Scope integrations across the e‐commerce CX stack; decide native‐vs‐custom build and partner with Engineering on what gets built. Build and test integrations yourself — write custom actions, test and validate … authentication methods; comfortable reading API docs, testing in Postman, and judging integration feasibility. You’ll need to be able to build. E‐commerce CX stack breadth. Working knowledge of the ecosystem: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post ...

Sierra, we re creating a platform to help businesses build better, more human customer experiences with AI. These values are the foundation of our work, and we are committed to upholding them in everything we do. Previously, he was co-CEO of Salesforce (which had acquired the company … will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high ...

hands-on CRO specialist who can ensure these products deliver measurable commercial impact through robust experimentation and optimisation. The Company They are a large, customer-focused organisation undergoing significant digital and AI transformation. Their established experimentation function has strong foundations in traditional testing and optimisation. As AI-powered experiences … become a growing part of the customer journey, they are looking to add specialist expertise to bridge the gap between CRO and AI product delivery. This project is expected to evolve as new AI workstreams are uncovered across the organisation. The Role and Deliverables Lead experimentation and conversion optimisation ...

ideal fit. Success in this role will require a combination of consultative selling skills, industry expertise, and a passion for delivering exceptional customer experiences. If you’re looking for an exciting sales position within a highly visible part of Dolby’s business, this is for you. This job might … team members who are comfortable bringing their previous selling motions to pitch our amazing platform to Fortune 1000 companies and C‐level executives. Sales experience with complex solutions in events, sports, or broadcasting verticals preferred. Responsibilities: Prospect and identify new enterprise‐level business opportunities, targeting key accounts and industries ...

serve more than 2 billion user devices. We combine our patented edge-computing capabilities and low-latency cloud services to deliver real-time customer experiences. We think applying functional programming techniques like compositionality and type-safety is the best way to build the type of massively distributed system … roadmap decisions. Run experiments and prototypes to validate ideas quickly, then evolve the best ones into production systems. What you\’ll need? Essential: Direct experience with optimisation or bidding systems in programmatic advertising — within a DSP, SSP, ad server, or comparable platform. You understand the mechanics of how campaigns ...

differentiated solutions across data engineering, advanced analytics & decisioning, and AI/GenAI‐led transformation. Create industry‐specific, use‐case‐led offerings (e.g., risk, operations, CX, finance) leveraging EXL IP + partner platforms. Accelerate solution industrialisation and marketplace readiness. Own partner‐sourced, partner‐influenced, and hyperscaler marketplace revenue targets. Embed … ability to engage and influence at the highest levels. Skilled at representing the organisation in strategic forums, partner councils, and executive reviews. Qualifications and Experience 15–20+ years of progressive leadership across enterprise sales, strategic alliances, and ecosystem development within Data, Analytics, AI, or Digital Transformation businesses. Proven success ...

analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real … analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management ...

Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting‐edge technology they need to thrive … distributed global team and support local clusters with tailored scaling strategies while maintaining a centralized global structure. What you will bring: Core Experience: 8+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Security. You must have proven experience in a B2B SaaS company during ...

strong foundation in modern agentic AI technologies and engineering best practices. Your day-to-day: Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows learning how to design multi-step … intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches. Platform Exposure : Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering : Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software ...

take full advantage of the most feature rich and highest performing cloud network? Join a team of passionate experts dedicated to solving complex customer challenges through cloud migration and modernization. This is not just about lift-and-shift - you will act as a central point connecting migrations, data … agentic transformation to deliver compelling customer outcomes. You will work with some of the biggest and most prestigious businesses in the UK and Ireland, diving deep into their requirements, explaining our value and capabilities, and joining the dots across migration events to drive broader transformation programmes. The ideal candidate ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

they transform the property industry through cutting-edge technology. Their AI platform helps their clients automate conversations, qualify enquiries, streamline operations and deliver exceptional customer experiences. With demand growing rapidly, they're looking for a Founding SME Account Executive to own new business sales into independent estate and letting … referrals and targeted outreach Deliver engaging online product demonstrations to senior decision makers Manage the full sales cycle from first conversation through to signed customer Support new clients through implementation and onboarding, ensuring successful adoption Develop strong commercial relationships with agency owners and directors Capture customer feedback ...

Senior .Net Developer or Senior .Net Software Developer. At NewDay, we’re building the next generation of financial technology platforms that power millions of customer interactions every day. As a Senior .NET Engineer, you’ll play a key role in a dynamic team that is dedicated to delivering groundbreaking … thoughtfully to improve developer productivity and code quality. Key Skills & Responsibilities Strong proficiency in crafting modern .NET applications using C#12+ (including .NET8+ and NuGet) Experience designing and working with microservices and event‐driven architectures Expertise in crafting robust HTTP APIs with tools such as ASP.NET MVC, Web API, Carter ...

whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Work with the Google Agent Development Kit (ADK) to assist in building, testing … virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches. Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering : Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software ...

exciting opportunities across everything from AI to reusable tech. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this … reporting Produce and maintain documentation of support processes & resolutions to known operational issues. Participate in a 24/7 on call rota as required Experience with LLM’s including realtime models Experience with Docker, Container Apps, containerised distributed systems, Terraform, Kafka, New Relic, MCP, Websockets Experienced in writing ...

markets. You will own the international growth roadmap across acquisition, activation, engagement, and retention—building a world‐class, standardized buyer and seller experience across geos and scaling a repeatable playbook beyond our lead markets. In this role, you will partner closely with teams across the company to unlock … quality on complex multi‐team initiatives. Excellent cross‐functional leadership and communication , with experience partnering closely with Engineering, Design, Data Science, UXR, BizOps, CX/Trust, Logistics, Payments/Tax, and regional go‐to‐market teams. High empathy for international users and stakeholders , with a strong desire to build ...

Content Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid - 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking … passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You'll Do: As an agentic Content Designer, you will: Collaborate with a dynamic cross-functional team ...

valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate … building simple systems that make complex vendor spend easier to understand, manage, and improve. Requirements Strong procurement, sourcing, vendor management, or commercial operations experience in a technology, SaaS, AI, cloud, infrastructure, or high‐growth environment. Strong commercial judgment across usage‐based pricing, SaaS contracts, cloud/infrastructure commitments, enterprise ...

Line Support Engineer will be working proactively as part of the escalation (3 Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with ...

About Octopus Octopus Energy is all about clean, green energy with transparent pricing and a relentless commitment to customer experience. Join a global team dedicated to sustainability and green tech, where energy is good for the planet and your soul. Embrace flat hierarchies and an open, agile culture that … households and is a core reason why Octopus is the number one energy supplier in the UK. We have been using GenAI in live, customer-facing environments since 2022, including one system that creates tens of thousands of high-quality emails for our Energy Specialists, combining our deep knowledge ...

connect them with exceptional professionals for this role. About us At Sierra, we re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

hackajob is collaborating with Sainsbury's DTD to connect them with exceptional professionals for this role. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help … that solutions help customers and achieve the logistics business goals Participate in a 24/7 on call rota as required Proven Azure commercial experience in AI Foundry, ACS/Telephony, Voice Live, Azure ML Proven industry experience with Python, Javascript, Typescript, React, Redux, Java Experienced in writing ...

designing and governing the structures, standards, and processes that make information meaningful and actionable. Your work will enable WHSmith to deliver trusted insights, improve customer experiences, and support strategic initiatives across retail and travel channels. What you will be doing: Define and maintain the Enterprise Information Architecture aligned … external regulations (e.g., GDPR, PCI-DSS), working closely with InfoSec and Compliance teams. Stay ahead of emerging trends in information management, governance, and digital experience, evaluating their relevance to WHSmith’s business context. Drive continuous improvement in how information is captured, enriched, and delivered to support innovation and cost ...

commerce, or digital transformation roles spanning sales, account leadership, partnerships, and/or delivery. Demonstrated success selling or growing complex service engagements in EMEA. Experience working with enterprise or upper‐mid‐market merchants on Shopify or adjacent commerce platforms. Strong commercial instincts; comfortable leading discovery, solution framing, scoping … negotiation. Able to operate credibly with both executive buyers and technical stakeholders. Experience building pipeline through partnerships, direct outreach, and relationship‐led selling. Comfortable helping shape an emerging regional strategy rather than stepping into a fully built machine. Experience hiring, mentoring, or building early‐stage teams ...