451 to 475 of 1,535 Customer Experience Jobs in London

in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … with PSPs and acquiring banks. Analyse payment data to identify trends, opportunities, and areas of friction. Evaluate and integrate new payment methods based on customer needs and market trends. Collaborate with product and engineering teams on payment system enhancements. Lead the development and execution of our fraud prevention strategy. … ensure proactive threat detection and mitigation. Stay up to date with emerging fraud trends and continuously evolve prevention tactics. Balance fraud prevention with user experience to minimise false declines. Work with our launches team to help with bot management. Oversee the chargeback process end-to-end, from investigation to More ❯

exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge … that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions … through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience More ❯

strategic value Facilitates development of relationships with vendors/suppliers and maintains relationships for long-term contracts Participates in category reviews Delivers a superior customer experience to business owners Develops purchasing programs Develops relationships and purchasing arrangements with suppliers Supports business owners in developing specifications for new contract … for team members across other categories as capacity necessitates, in particular Facilities, Marketing and HR Other related duties assigned as needed Required Skills and Experience To be successful, this individual should possess the following skills and attributes: Knowledge and experience of strategic sourcing, contract negotiation and management, supplier … markets Understanding of business, financial, and economic ramifications of various procurement actions Track record of successfully achieving savings targets, negotiating deals, and delivering good customer service Ability to develop strong working relationships with internal clients and suppliers Knowledge of project management methods and techniques Good working knowledge of legal More ❯

build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires … and technical troubleshooting skills Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers Develop critical customer relationship and communication skills to develop impactful, trusted relationships Things You'll Do Drive Customer Adoption and Optimize Programs Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value Leverage customer usage data to deliver actionable insights & recommendations Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program More ❯

event-driven architectures for engineering teams. You'll ideate and deliver innovative features, ensure seamless system integrations, and collaborate closely with Product, Frontend, and Customer Success teams to create robust and scalable solutions. Join us in shaping the future of enterprise data management while enhancing our development practices and … contributing to an exceptional customer experience. Check out our Github and blog to learn more about us! What will you be doing? Using this tech stack: Java, Scala, Kafka Ideating and implementing interesting features for our customers Working and collaborating with our Product team to ensure our customer experience is flawless Working with our front-end teams (React/Typescript) using Rest, GraphQL and OpenAPI to ensure seamless integration with our UX Working with our Customer Success team to ensure our systems are operationally robust for the most mission-critical customer requirements and manageable More ❯

at all levels. Your responsibilities will include driving ROI/economic related business development activities within AWS, together with the sales teams on strategic customer engagements. You will serve as an expert resource on the financial modelling of IT applications and infrastructures and quantification of value benefits. In appropriate … ideal candidate will have financial acumen to drive an engagement and interact with AWS customers. The candidate will have the technical knowledge and business experience to communicate the economic benefits of computing to IT architects, engineering teams and C-Level executives. The ideal candidate will have a demonstrated ability … environments. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach (preferably through previous consulting, sales or similar customer experience) to progress decision making through their personal involvement with developing and presenting a compelling business case. Key job responsibilities Serve as a More ❯

growth targets • Thinking creatively of ways to get into new accounts and markets whilst managing multiple opportunities at the same time • Fully understand the customer's business, buying and decision-making process, as well as developing effective relationships with senior leadership in the accounts • Provide accurate detailed monthly and … information is kept up to date • Work with our Data Scientists define, scope and build client insight services that meet client's needs • Develop customer insights on what future products and services look like and report back into product development • To manage external partners to over-achieve against set … and negotiate commercial relationships with existing business partners involving legal, security and business teams The skills you'll need • New business sales hunter with experience of selling into enterprise grade accounts • Attention to detail in everything you do. • Self-starter who acts as the "CEO of your sales plan. More ❯

team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. Responsibilities and Impact: Develop automation … team objectives. What We're Looking For: Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred. 5+ years of experience in software testing or development with good understanding of testing, coding and debugging procedures. Experience in programming using Python/C#/Java … or other languages. Experience in design and development of automated tests using automation tools (e.g. Selenium, Appium) with exposure in testing across the application layers (UI/Service/Data layers/Mobile). Experience in advising team to identify automatable test cases at different layers (UI, Services More ❯

phases (CPT, SFT, LHF) that works at Alexa scale. If you are deeply familiar with LLMs, natural language processing, and machine learning and have experience managing high-performing research teams, this may be the right opportunity for you. Our fast-paced environment requires a high degree of independence in … behind Alexa. We're working hard, having fun, and making history. Come join our team! You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a product used every day by people you know. BASIC QUALIFICATIONS PhD Knowledge of ML, NLP, Information … Retrieval and Analytics Experience directly managing scientists or machine learning engineers Experience programming in Java, C++, Python or related language Experience in building machine learning models for business application Experience in applied research Knowledge of machine learning approaches and algorithms PREFERRED QUALIFICATIONS Experience building machine More ❯

Amazon Development Centre (London) Limited Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions? Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our … accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that … is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping More ❯

Product Manager - Data Products London/hybrid or UK/Europe remote About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioural data. The Snowplow CDI fuels AI-driven marketing, digital products … and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioral data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data. Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in More ❯

owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are currently looking for a highly skilled and motivated Analytics … insights that remain relevant across markets. You will work with engineering teams to automate insight generation while maintaining consistent quality and impact across different customer segments. You will need to understand our scaling technology and associated data solutions. Key job responsibilities Develop scalable insights and narratives that can be … create and enhance insights, analyzing multiple datasets to identify scaling opportunities Develop and maintain JSON-based conditional logic to ensure content relevance across different customer segments Collaborate with engineering teams to implement scalable solutions Partner with local analytics & insights teams to identify successful insights that could benefit from global More ❯

We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops, all dedicated to creating customer experiences worth talking about. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C … strategy’ and the execution of ‘digital experiences’ to make standout digital products & services, and experiences. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. ABOUT THE ROLE: The … the Project Directors and Digital leadership team to ensure the Studio team is supported to follow best practice and deliver world-class work. SKILLS & EXPERIENCE: Confident in managing large and complex digital production projects and programs of work Be able to manage multiple workstreams concurrently, knowing when to prioritise More ❯

groundbreaking products that have revolutionised the industry. With over 130 major beauty awards, the company is a leader in its field, delivering high-quality, customer-centric solutions. The brand has a strong presence in major global markets and is committed to innovation, creativity, and solving unmet consumer needs through … take charge of growing and optimising the UK ecommerce channels. Reporting to the Brand Marketing Director, you'll manage the website, develop strategies for customer acquisition, and ensure seamless site operations. With a focus on revenue growth, user experience, and digital marketing, you'll lead cross-functional teams … experience. Responsibilities Website Management & Trading Develop strategies to drive conversion and revenue growth across DTC and marketplace channels. Ensure a seamless and engaging user experience on the website, driving revenue, conversion rates, and traffic. Collaborate with the wider marketing team to execute campaigns and coordinate promotional calendars. Forecast inventory More ❯

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and an entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple … teams and locations. We are looking for a Program Specialist who shares Amazon's passion for the customer-someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with sellers … issues. You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. This role holder is expected to be the program SME, who can audit SAFE-T investigations operations and More ❯

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As we expand across the EMEA region we are building … Employee Experience-focused culture around proven leadership and an enthusiastic team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products. … to join a growing team backed by a global business with over 50,000 employees. We strongly believe great employee experiences lead to great customer experiences. As a Senior Consultant at TTEC Digital, you will lead the design, development, and delivery of enterprise-grade business intelligence solutions using Microsoft More ❯

Senior QA Engineer/SDET Contractor (Web Experience) Nando’s has been in the UK and Ireland since 1992, and we’ve grown from a single takeaway store in Ealing, London to over 500 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on creating … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior QA Engineer to join our Customer Web Experience team. Our remit is More ❯

Senior QA Engineer/SDET Contractor (Web Experience) Nando’s has been in the UK and Ireland since 1992, and we’ve grown from a single takeaway store in Ealing, London to over 500 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on creating … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior QA Engineer to join our Customer Web Experience team. Our remit is More ❯

Senior QA Engineer/SDET Contractor (Web Experience) Nando’s has been in the UK and Ireland since 1992, and we’ve grown from a single takeaway store in Ealing, London to over 500 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on creating … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior QA Engineer to join our Customer Web Experience team. Our remit is More ❯

the global Digital Marketing function in the wider Ecommerce team. The Loyalty Executive will be responsible for supporting the delivery of and managing our customer rewards programme. This role requires a hands-on customer-centric marketer with a passion for enhancing customer engagement, driving customer loyalty … and delivering exceptional customer experiences. The successful candidate will support the Loyalty Manager in collaborating with various departments to ensure the loyalty programme aligns with our business goals and brand values and will manage the day-to-day operations of the programme when live. You'll be; Supporting the … Loyalty Manager in designing and implementing a comprehensive customer loyalty programme that aligns with Jellycat's strategic objectives-such as increasing customer lifetime value and active engagement with the brand. Conducting market research to understand customer needs, preferences, and trends. Developing rewards and incentives that appeal to More ❯

Location: Samsung Experience Store, London White City Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an … exciting opportunity for you at the Samsung Experience Store in London White City as an Assistant Manager! Role Summary: As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You'll be responsible for aligning with the PRS & Samsung brand and ethos, while … delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always ensure the safety and well-being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences More ❯

entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Renewal team's mission is to … maximize revenue retention while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on! Your Future Team The Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian's full suite of products and services. Our … team is ultimately accountable for Atlassian's strong customer renewal rates, through proactive engagement and effective objection handling techniques. We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new More ❯

relationships with our external partners and top brands, while also contributing to strategic growth initiatives. This is an exciting opportunity for a high-performing, customer-centric, and entrepreneurial Vendor Manager to join the EU Branded Gift Cards team. Reporting to the Head of EU Branded Gift Cards, you will … work effectively with different types of data and convince with your problem-solving attitude. Our vision is to offer customers an inspiring and convenient experience for finding, choosing, and purchasing gifts for themselves and loved ones. We aim to achieve this by continuously expanding our selection, improving discoverability, and … across the EU. Demonstrate the ability to lead complex negotiations. Identify strategies to sustainably increase long-term profitability, balancing revenue growth, margin optimization, and customer value. Define and implement a comprehensive roadmap to grow our product selection based on customer relevance and business opportunity. Leverage data, market insights More ❯

What you can expect As a member of the Workvivo Employee Experience (EXP) team you will grow awareness, adoption, and deployment of Workvivo across current Zoom customers. You will also act as a market evangelist within new prospects and customers. At Workvivo, our customers mean everything to us. About … the Team Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, Workvivo aligns with Zoom's mission to prioritize people … enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions. What we're looking for Experience successfully managing an Enterprise and Majors sales cycle (5k employees +) that includes outbound lead generation, customer engagement, business case development and contract negotiation Possess substantial experience hunting More ❯

London, England, United Kingdom; United Kingdom PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are … expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI are on the hunt for exceptional Dialogue Designers! This role is suited to those who want to be accountable and influential. And for those who … millions of customers of global brands.Responsibilities: This role is suitable for someone who is looking to start their career! New Graduates welcome Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations Helping build and maintain virtual assistants both using internal tools More ❯