776 to 800 of 1,835 Customer Experience Jobs in London

up. As the Lead Data Scientist, you will play a pivotal role in driving innovation and optimisation across credit scoring, fraud prevention, collections, and customer engagement strategies. Your expertise will shape the data-driven decision-making framework for this business as a lending platform. Key Responsibilities Build and Innovate … Lead efforts to develop a state-of-the-art lending platform, enhancing customer experience and operational efficiency. Credit Optimisation: Analyse and implement strategies to increase acceptance rates while maintaining strong performance metrics. Fraud Prevention: Develop robust frameworks to reduce fraud risk using the latest techniques and tools. Decision … and design changes to improve all aspects of our decision engine. Collections Strategy: Own and optimise the collections strategy to improve debt recovery and customer engagement. Testing Frameworks: Create and implement frameworks for ongoing performance testing and monitoring. Experience required 5+ years of experience working in the More ❯

up. As the Lead Data Scientist, you will play a pivotal role in driving innovation and optimisation across credit scoring, fraud prevention, collections, and customer engagement strategies. Your expertise will shape the data-driven decision-making framework for this business as a lending platform. Key Responsibilities Build and Innovate … Lead efforts to develop a state-of-the-art lending platform, enhancing customer experience and operational efficiency. Credit Optimisation: Analyse and implement strategies to increase acceptance rates while maintaining strong performance metrics. Fraud Prevention: Develop robust frameworks to reduce fraud risk using the latest techniques and tools. Decision … and design changes to improve all aspects of our decision engine. Collections Strategy: Own and optimise the collections strategy to improve debt recovery and customer engagement. Testing Frameworks: Create and implement frameworks for ongoing performance testing and monitoring. Experience required 5+ years of experience working in the More ❯

Up to £80K + Excellent Benefits Location: London (2/3 days p/w on site) Are you an IT Procurement Manager - with experience of delivering complex IT sourcing projects across Digital, Data, Cloud and Software? This is an exciting opportunity with a PE backed client who are … investing extensively in Technology solutions to drive customer experience and future revenue generation opportunities. Role: Key to your success in this role will be the ability to develop key stakeholder relationships with the IT leadership community, including the CIO and CDO, positioning Procurement as a "value-add" business … the CIO, CDO and the executive management team Be results driven with a track record of achievement while adaptable in the face of adversity Experience: IT Procurement & Category Management experience - ideally bring examples of supporting new product development initiatives Solid understanding of procurement processes and principles, commercial and More ❯

optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients. This is a strategic leadership role for someone with strong technical depth in cloud and observability … a customer-first mindset, and a passion for building and mentoring high-performing teams. 🔧 Role Overview: Lead and coach a team of TAMs to deliver world-class onboarding and technical account management. Define and track KPIs tied to customer success and product adoption. Provide hands-on guidance on … implementing observability tools— logs, metrics, traces , and beyond. Act as the key escalation point for technical challenges and align customer goals with platform capabilities. Use data to drive improvements across customer experience, product feedback, and operational efficiency. ✅ Ideal Background: Solid experience in Cloud DevOps (e.g. AWS More ❯

optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients. This is a strategic leadership role for someone with strong technical depth in cloud and observability … a customer-first mindset, and a passion for building and mentoring high-performing teams. 🔧 Role Overview: Lead and coach a team of TAMs to deliver world-class onboarding and technical account management. Define and track KPIs tied to customer success and product adoption. Provide hands-on guidance on … implementing observability tools— logs, metrics, traces , and beyond. Act as the key escalation point for technical challenges and align customer goals with platform capabilities. Use data to drive improvements across customer experience, product feedback, and operational efficiency. ✅ Ideal Background: Solid experience in Cloud DevOps (e.g. AWS More ❯

optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients. This is a strategic leadership role for someone with strong technical depth in cloud and observability … a customer-first mindset, and a passion for building and mentoring high-performing teams. 🔧 Role Overview: Lead and coach a team of TAMs to deliver world-class onboarding and technical account management. Define and track KPIs tied to customer success and product adoption. Provide hands-on guidance on … implementing observability tools— logs, metrics, traces , and beyond. Act as the key escalation point for technical challenges and align customer goals with platform capabilities. Use data to drive improvements across customer experience, product feedback, and operational efficiency. ✅ Ideal Background: Solid experience in Cloud DevOps (e.g. AWS More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … positive difference in people's lives by improving the products and journeys we offer, in more than 25 countries. This is the kind of experience you'll be working towards as part of our team - delivering on part of the application/onboarding journey. You'll help reduce the … Manager in working with a group of multi-discipline Product Managers to deliver a complex matrixed Product. Minimum Qualifications A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first More ❯

with peers in Group Risk, Control and Assurance. The skills you'll need Advanced level of business assurance, internal control management and business improvement. Experience writing, implementing, operating and/or assuring internal controls in a large corporate environment. Experience writing reports and presentations for senior leadership teams. … Significant experience working in, or with, an audit/assurance function. Previous experience in the telco sector (preferred) 10% on target bonus From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's … huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the More ❯

leads to develop product strategies and launch new products within AML Solutions. Act as a subject matter expert, defining business requirements and leading product, customer experience, development teams, and external partners through product definition and launch. Use Mastercard's product management framework to manage ongoing innovation and enhancements … to-market plans, and data analysis for new product concepts. Develop expansion plans that provide clear value to key customers and market needs. Analyze customer behavior and market trends to inform product strategies and forecasts. Understand the Software Development Lifecycle and identify barriers or obstacles to timely and budgeted … delivery of new products. All about you We seek an agile individual passionate about payments, fintech, banking, financial services, compliance, and AML. Experience in payments ecosystem and AML compliance is advantageous. Experience working with stakeholders to deliver joint product ideas. Understanding of financial crime and the payments ecosystem More ❯

in London office Salary: £80,000 per annum + Beneifits Join a fast-paced international mobile telecoms business on a mission to transform digital customer experience through AI. We’re looking for a hands-on Senior Chatbot & AI Product Manager to own and evolve a chatbot strategy across … millions of customers. What You’ll Be Doing: Own and drive the chatbot strategy and roadmap, working closely with senior stakeholders across Product, Technology, CX, and Commercial teams. Be embedded in delivery — managing backlogs, leading agile ceremonies, supporting testing, and gathering feedback from customer service teams. Operate autonomously in … a high-impact role, contributing to long-term thinking while delivering iterative improvements. What We're Looking For: Demonstrable experience delivering chatbot and/or AI-driven digital products that improve customer experience. Strong strategic thinking and data literacy — able to see the big picture and connect it More ❯

generating leads and developing lasting trusted relationships with clients. Working with Shure distribution channels to drive sales, increase brand awareness, and provide an excellent customer experience within the UC and IT industries. Arranging and attending meetings with customers to ensure they are kept up to date with new … remains their preferred manufacturer, while passionately engaging them in Shure solution demos, training, and Shure product certification. Supporting customers and managing enquiries. Execution of customer events. Ensure CRM (Salesforce) reporting and forecasting is accurate and always up to date. Provide regular updates and information on the market and sales … potential, be aware of competitor successes and new trends. Preparation of customer reports. Familiar with the Marketing Plan between Shure and AV/IT distribution channel and work with the Shure Business Leader and Channel Marketing team on execution as directed. Partner with Global Business Development team to collect More ❯

growth technology company. The Business Development Representative (BDR) will: Be the first point of contact for customers that need help finding solutions Develop your customer centric sales skills to deliver a stellar customer experience Learn Cloudflare's products and services in detail Similar to other roles that … We are looking for ownership-oriented team members with excellent communication skills and technical curiosity. As the Business Development Representative (BDR), you will: Learn customer-centric sales skills Become an expert in Cloudflare's product Team members have opportunities to move into roles across the organization, especially in mid … market sales, customer success, solutions engineering, and sales operations Day in the Life of BDR at Cloudflare Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue Develop new business opportunities from inbound and marketing-generated leads Discover pain points More ❯

in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … London and Milan. At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business … the future of fashion retail. What you'll be doing: Key responsibilities Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. Understand and communicate customer needs More ❯

Chief Operations Officer to the UKI Region VP, driving growth initiatives and managing change across the regional Enterprise Sales business. You will have a customer experience mindset in all aspects, and have a demonstrated history successfully creating, executing on, and optimizing business models in a highly agile environment. … and stakeholders to evaluate effectiveness of programs and impact of operational strategies, programmes and improvements Lead key sales productivity initiatives in region; focused on customer success, bookings growth, pipeline development and ecosystem alignment Drive standardized pipeline and opportunity management, territory and account planning practices, and champion the EMEA Sales … representing. Serve as the initial "go to" person for regional constituent questions or issues for the respective organization What you'll need to succeed: Experience as a Senior Sales Operations leader, ideally with specific experience in the UK, Middle East and Africa A high-performance self-starter and More ❯

and experienced Senior Account Executive to join their team and help to expand their enterprise market presence within the legal sector whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling and … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business target list … value deals. About The Role: Deliver compelling sales presentations, communicating the value of their solutions in conjunction partners and demonstrating a clear understanding of customer needs. Leverage strong closing skills to drive revenue. Driving the development of a full pipeline of opportunities, engaging with customers and partners at the More ❯

and experienced Senior Account Executive to join their team and help to expand their enterprise market presence within the legal sector whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling and … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business target list … value deals. About The Role: Deliver compelling sales presentations, communicating the value of their solutions in conjunction partners and demonstrating a clear understanding of customer needs. Leverage strong closing skills to drive revenue. Driving the development of a full pipeline of opportunities, engaging with customers and partners at the More ❯

data stack built on Google Cloud Platform (GCP), helping ensure data is accessible, high quality, and driving decisions across marketing, product, operations, finance and customer experience, among others. You’ll work closely with the growth and product teams, providing web analytics support using GA360/GA4 data in … conversion funnels, and traffic segmentation Collaborating with business stakeholders to model meaningful metrics and enable self-service reporting Working on internal AI initiatives like customer segmentation, recommendation systems, and self-healing data tools Continuously identifying areas to automate, streamline, or improve reliability Staying on top of industry trends in … data models Curiosity and proactiveness, especially around AI and emerging tech Comfortable working in a small team that spans a wide surface area—from CX to ops and inventory A background in retail, D2C, or multichannel ecommerce environments The Data Engineer will join a growing data team, with a broad More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and … are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you … we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a More ❯

Enterprise Customer Success Manager - EMEA North London, United Kingdom Full-time About The Position Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort's platform … award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors. As an Enterprise Customer Success Manager, you will help retain and grow Silverfort's customer relationships in our enterprise accounts. You will collaborate with cross-functional teams … to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform. Responsibilities Serve as the primary point of contact for 30-40 enterprise customers and partners, fostering strong relationships built on trust and collaboration. Regularly conduct check-ins and EBRs More ❯

You will need to login before you can apply for a job. DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class … delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Account Manager - Amazon Locker. Amazon Locker is an alternative delivery solution available to Amazon customers. As the Account Manager you will be responsible for handling all our major … plans, administer and renew the contracts. During this process, you will liaise with a number of external and internal stakeholders ensuring the best possible customer experience (Tech Ops/Installation, Accounting, Marketing, Business planning, Legal, Product management ). Key job responsibilities The ideal candidate will exhibit strong project More ❯

to senior leadership. Process Improvement Identify inefficiencies and recommend system enhancements to improve workflows. Work with cross-functional teams to implement improvements that enhance customer experience and operational efficiency. Stay informed on industry trends and emerging retail technologies. Manage vendor relationships to ensure service quality and cost-effectiveness. … industry conferences and training sessions to stay updated on best practices. The successful candidate Attention to detail with a mentality of stores as their customer Builds strong & effective relationships with a wide variety of stakeholders Strong communication skills (written, verbal and interpersonal) Inquisitive and able to quickly grasp and … initiative while carrying out tasks, always challenges the status quo Demonstrates accountability to deliver within role and drive the right results Technical/Specific experience Intermediate to advanced skills in Microsoft 365 - Excel, PowerPoint, Word, Power BI etc Experience with POS systems and retail technology solutions. Familiarity with More ❯

Applied Science Manager - Amazon Search, Vertical Search Amazon Search creates customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. Our Search team designs, builds, and delivers high … of Amazon customers worldwide. A solid track record in defining and executing on a large-scale, distributed systems and a relentless desire to improve customer experience are requirements for success in this role. Your team's work is highly visible to senior leadership and directly impacts multiple organization … goals and beyond. BASIC QUALIFICATIONS 3+ years of scientists or machine learning engineers management experience Knowledge of ML, NLP, Information Retrieval and Analytics PREFERRED QUALIFICATIONS Experience building machine learning models or developing algorithms for business application Experience building complex software systems, especially involving deep learning, machine learning More ❯

client is a global leader in data-driven marketing and digital optimisation, working with some of the world's most recognisable brands to transform customer experiences through powerful technology and precision targeting. They are now looking for a Strategic Client Development Director to lead growth and innovation across a … unlock growth opportunities within existing accounts, aligning client objectives with innovative digital media and optimisation solutions. Build tailored roadmaps that drive value across performance, customer experience, and marketing efficiency. Collaborate with cross-functional teams (Product, Marketing, Sales, and Customer Success) to deliver a unified strategy and best … leadership to shape account development plans and long-term growth strategies. You: 5 + years in a client development or enterprise account management role Experience within digital marketing, AdTech, or MarTech. Experience managing senior stakeholder relationships and navigating complex organisational structures. A consultative problem-solver with a strong More ❯

looking forecasts, analysis, and reporting; Collaborate cross-team with product, marketing, and sales teams on company-wide initiatives to drive efficiencies and improve our customer experience; About you This role would suit an entry-level finance professional. Some coursework or past experience in a data-driven and … analytical role using Excel is a must. SQL experience would be an additional benefit. • Team player - You have exceptional communication skills - written and verbal and are not afraid to speak up to contribute to the best outcomes for the team; • Curious and proactive - You have an analytic mind - able More ❯

Capgemini's Intelligent Customer Operations practice focuses on designing, transforming, and operating clients' Customer Contact Centres Operations. This includes: • Consulting o Contact centre maturity assessments across people, process and technology o Best-in-class customer journey design and implementation o Design of digitally enabled operating models and … deployment o Introduction of GenAI and Agentic AI solutions to enable autonomous and augmented service o Data and insight-led approaches to improve future CX outcomes • Outsourcing o Transforming and operating BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to … pro-actively to clients. • Assist in assessing existing contact centre processes, technology solutions and sourcing approach to identify opportunities for the implementation of new CX methodologies, technology solution recommendations and the definition of outsourcing models that enable positive customer experiences and cost efficiency. • Contribute to creating winning proposals and More ❯