151 to 175 of 495 Customer Insight Jobs in London

Kate, our Co-founder and CEO, you'll own our growth strategy and work with the founders and leaders across sales, product and customer success to translate it into a clear go-to-market plan. That means making choices about which customers and use cases to prioritise, what makes … proposition compelling, and where we invest time and money. Your remit spans the customer journey, from awareness and demand through to conversion, adoption and expansion. You'll own growth's contribution to qualified pipeline and revenue, and work with the relevant teams to address the biggest barriers to growth ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

industry transformation. What you’ll do: Provide strategic leadership for Elexon’s end-to-end Service Operations function, ensuring technology services are reliable, resilient, customer-focused and aligned with business priorities. Lead the design and delivery of the Service Operations target operating model, supporting organisational change, supplier insourcing … governance, escalation and regulatory reporting. Own the multi-year investment case for Service Operations, including budgets, resource planning and technology investment. Champion operational excellence, customer experience and digital innovation, using insight and continual improvement to deliver measurable and sustainable change. Play a key strategic role across the Operations ...

role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required. The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive … business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements. Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational ...

strategy, growth, and execution of a portfolio that is redefining how people interact with the workplace. Working across product management, engineering, UX, data analytics, customer success, and commercial teams, you will shape the evolution of our solutions into an AI-native platform that delivers seamless, intelligent, and data-driven … workplace experiences. You will drive product vision, portfolio performance, and commercialization strategies while ensuring every investment is grounded in customer needs, market opportunities, and measurable business outcomes. Just as importantly, you will develop and inspire a high-performing product team, creating a culture of innovation, accountability, and customer ...

Your Next Challenge In this role you will own the FX and Risk Management Product set, translating product strategy into delivered capabilities and measurable customer, operational and commercial outcomes. Product responsibilities encompass a broad range of existing and future products including transactional FX, spot and forward FX, foreign exchange … Operations, Sales, Risk and Compliance teams, you will lead discovery, prioritisation, delivery, launch and continuous improvement activities, ensuring investment is focused on solving meaningful customer and business problems and creating sustainable value. The product group is in the process of evolving its responsibilities, but the end state is expected ...

work Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. The role This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage … customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

provide challenge, context and support to make sure we’re solving the right problems with the right impact. Go deep on problem spaces, from customer insight to data to regulation. You’re able to go very deep on problem spaces, but to summarise clearly and succinctly to enable … faster, better, decisions.. Think in terms of commercial outcomes. You’ll put together recommendations based on data, customer insights, market research and commercial impact, to demonstrate clear recommendations or decisions. You’re comfortable owning commercial outcomes. Guide key prioritisation decisions. You’ll bring the right data, customer insights ...

data-driven transformation project. You will play a key role in helping stakeholders understand performance, optimise campaigns, and make strategic decisions through actionable insight and analytics. The Company They are a leading organisation operating within a knowledge-led environment, with a strong focus on audience engagement, data-informed decision … strategy and business outcomes. The Role and Deliverables Develop and maintain KPI tracking frameworks across marketing performance, engagement, and audience metrics. Analyse campaign and customer data to identify trends, opportunities, and areas for optimisation. Work closely with BI and data teams to develop dashboards and reporting solutions that support ...

related discipline. Proven experience managing digital marketing programmes within a regulated industry, ideally pharmaceuticals, healthcare or life sciences. Strong understanding of omnichannel customer engagement and personalised customer journey development. Experience working with CRM systems, marketing automation platforms and customer engagement technologies. Knowledge of website management, content management … skills with experience using digital analytics and reporting tools to generate actionable insights and measure campaign effectiveness. Experience supporting product launches and delivering integrated customer engagement programmes. Understanding of paid media, digital advertising and customer acquisition strategies. Excellent project management, organisational and stakeholder management skills, with the ability ...

Chief AI Officers, data and analytics leaders, and business executives Understand each client’s strategic priorities, operating model, technology landscape, and commercial drivers Connect customer challenges to relevant Data & AI capabilities, including: Data strategy and operating models Cloud data platforms and lake houses Data engineering and integration Business intelligence … exceed monthly, quarterly, and annual targets Develop long‐term account strategies that create opportunities beyond the initial engagement Lead the sales cycle Manage customer relationships and interactions throughout the full sales cycle, from initial qualification through to contract signature and handover Lead discovery conversations, executive briefings, client workshops, proposal ...

will need to login before you can apply for a job. About dunnhumby dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia … data into growth, innovation and measurable value for their customers. Tesco Media Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it's a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive ...

solve, which benefits actually matter, and where our own processes are quietly costing us business. You’ll pair that with the data, pulling apart customer behaviour, pipeline and market numbers to see what’s really happening rather than what everyone assumes. Our data isn’t always tidy … this is a great fit for you. You’ll be incredibly curious and creative, but as comfortable with a revenue target as a customer conversation. Signals we love also include if you’ve worked at start-up or scale-up pace and can navigate a large organisation and foster ...

combine empathy with strong commercial and product thinking. You'll have the autonomy to tackle high-impact problems, make informed decisions using data and customer insights, and help shape products that make a genuine difference to the day-to-day lives of NHS staff. Key Responsibilities Technical Leadership Provide … direction and deliver successful outcomes, without relying on formal authority. Product Management Define the strategic roadmap for your product area through continuous product discovery, customer insight and performance tracking. Own and deliver product outcomes by managing your roadmap and backlog, working closely with Engineering, Design and Client Operations ...

Balance strategic initiatives, optimisation, platform health and foundational capabilities; Define success measures, guardrails and instrumentation with Data and Engineering; Drive launch readiness while protecting customer outcomes and experience quality; Review KPI movement and customer signals after launch and recommend whether to iterate, scale, stop or move on; Create … product practice and commercial judgement; Experience setting OKRs, defining KPI stacks, framing value and prioritising opportunities; Experience linking product metrics to revenue, retention or customer value; Experience using product analytics, customer insight and experimentation to make decisions and evaluate impact; Experience working with Product Design, Engineering ...

business needs and align product vision, roadmap and requirements to ensure success both before and throughout delivery, measuring progress and pivoting as required. Customer Insight: Be the voice of the customer within the delivery team(s) - structure engagement with customers and users as well as drawing insights ...

seeking a high-impact FDE to drive this new engagement model. Unlike traditional professional services, this role requires deep embedding within the customer’s mission to provide ownership of their agentic future. You will be a strategic asset, dedicated to solving complex business problems using the OutSystems platform … Agentic capabilities. You will understand customer needs, scope work, prove feasibility, structure delivery, and measure value. Success means reaching outcomes. You’ll own the agentic transformation and the building process. It is expected that you: Discover and Prioritize AI-driven business use cases. Lead in what to build ...

HealthTech business entering the next phase of its expansion across the UK healthcare market. Having established strong product-market fit and built a growing customer base across healthcare providers, the company is now looking for a Director of Product to take ownership of its product organisation and help shape … decision-making frameworks. Work closely with Engineering, Design, Data and AI leadership. Build a deep understanding of healthcare customers, clinicians and patients. Ensure customer insight and product data influence prioritisation. Identify opportunities to use AI and automation across healthcare workflows. Lead major new product and platform initiatives. Balance ...

premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products … experience end-to-end. This is not a traditional Product role. You will be the Founder's trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go‐to‐market experience launching SaaS and AI-enabled products, leadership … high‐performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Translate the long‐term vision into a commercially viable roadmap for the core board management platform and AI insight tools across ...

Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. We combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional services and creating unforgettable travel experiences for every customer. … experiences to life across our digital channels, supporting website content, digital merchandising, email marketing and campaign activity to deliver a seamless and inspiring customer journey. We are looking for someone who combines strong commercial awareness with a genuine passion for digital. You will be curious, creative and confident using ...

functional collaboration Implementation and account management: coordinating implementation and handover, including the mutual action plans that keep everyone aligned on timelines and get the customer adopting quickly. Product: relaying customer insight to the product team and influencing roadmap priorities. Marketing: working together on ABM campaigns, competitive positioning … customer case studies. What you bring Experience Ideally 3+ years of B2B software or fintech sales experience, with at least 1 year in an outbound closing role. If you have 2+ years in an outbound lead generation role and have been deliberate about upskilling for a move into closing ...