151 to 175 of 193 Customer Retention Jobs in London

million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a German speaking Senior Customer Success Manager to join our team! This is a full time role that will be hybrid-flexible from London. You will be responsible for driving success across our highest opportunity … and/or Logistics industries. Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Professional fluency in German and English Relevant industry experience in Manufacturing, Transportation, and/or Logistics or … those industries Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take More ❯

to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be hybrid-flexible from London. You will be responsible for driving success across our highest … and/or Logistics industries. Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries … Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives More ❯

up to 40% What You'll Do As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: Driving … software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention. Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco. Owning financial aspects, including revenue and margin across products and services … and making strategic investment decisions. Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies. Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes. Who You More ❯

Join Cisco's Customer Experience (CX) team, where we are dedicated to helping our customers achieve value realization and business growth through Cisco's innovative technologies and services. As a CX Principal, you will play a key role in driving customer success by orchestrating CX resources to promote adoption and deliver impactful outcomes. In this role, you will … Solution Development Architects (SDAs), and Deal Acceleration teams, to support business objectives such as increasing Annual Recurring Revenue (ARR) and driving sustainable growth. Your Impact You are passionate about customer adoption and will have demonstrable experience of IT service delivery leadership working with large multinational organizations. Thriving in collaborative environments, you work seamlessly with Sales, Partners, and extended teams … objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization. Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success. As a CX Principal More ❯

expanding existing key accounts. Increase adoption of our digital solutions with enterprise clients. Optimise overall Gross Margin on eDNA business while reflecting client needs and scale of opportunities Improve Customer Retention on key cohorts and improve the quality of earnings with larger orders and multi-year projects Upgrade and enhance the Go to Market strategy for this … within existing accounts, transforming them into long-term revenue streams. Deliver Tangible Value: Ensure clients experience significant ROI from our biodiversity solutions, empowering them to lead in sustainable practices. Customer Relationship Management: Cultivate Strong Client Relationships: Establish and maintain deep, trust-based relationships with key clients, promoting the adoption of innovative biodiversity technologies. Drive Client Success: Regularly engage with … clients to ensure their sustainability objectives are met, fostering long-term retention and account growth. Sentiment and Value Enhancement: Enhance Client Satisfaction: Continuously monitor and improve client satisfaction and loyalty, providing insights to inform product development and operational enhancements. Upsell and Cross-Sell: Use your understanding of sector needs to identify and execute opportunities to expand the value More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

business Achieving and exceeding annual sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign and customer/… next NiCEr! Requisition ID: 6445 About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

on both retention and upsell. Our Account Executives are paid on both renewals and new business. The Account Executive is supported by a Sales Manager, Sales VP, Customer Success Managers and our Subject Matter Experts. Dependent on practice, there may also be Sales Development and Account Management support. What you'll do as an Account Executive: Account … the Global 500. Quota of circa $1.2m USD in contract value in over, managing 10 - 20 large enterprise accounts. Retaining and growing existing clients. Partner closely with colleagues in Customer Success to drive high-value engagement with seat-holders. Execute a series of client meetings throughout the year to review ROI and align with priorities to ensure the timely … renewal of services. Drive high quality outbound activity to generate consistent volume of new opportunities. Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies. Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams. Own forecasting and account planning on a monthly/quarterly/annual basis. Contribute More ❯

to deliver Sharp IT Services to a specified client. You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. This role offers a hybrid working policy Objectives • Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. • Responsible More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

scale-up Proven ability to lead, coach, and develop analytics professionals Expert-level proficiency in SQL, Python, R, and advanced Excel for data manipulation and analysis Deep understanding of customer acquisition, retention, and expansion metrics and strategies Hands-on experience with Business Intelligence Platforms such as Tableau, Power BI, Looker, Domo, or similar Experience with cloud data More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

Customer Success Manager Software Adoption Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional None Job Id Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional Technology Interest None Job Id New Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but … UK Travel: Up to 30% Meet the Team You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth … adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of More ❯

for Client growth and retention? Our exciting London based client are growing at a rapid rate and could be the ideal match for you! Role: Account Director- Customer Retention and Growth Location: London (4 days in office 1 from home) Salary: 75,000 Base + Comms About the Company: Our client, a forward-thinking intelligence … of client engagement and satisfaction. Collaborating with internal teams, the goal is to manage commercial relationships while securing renewals and uncovering up-sell opportunities. Key Responsibilities: Collaborate with the Customer Engagement and Research teams to deliver maximum value to clients. Develop strategic relationships with C-level executives to drive account renewals and growth. Drive revenue growth by up-selling More ❯

social media following having given out over £100 million in luxury prizes, including cars, tech and even houses! With a 4.5 Trustpilot rating and a loyal and continually expanding customer base, they have positioned themselves as one of the hottest companies to work for. About this Junior Product Owner role As Junior Product Owner, you will work closely with … Senior Product Owner to direct projects, providing insight and guidance to the development team on new projects to improve user experience to ultimately drive the business forward through increased customer retention and revenue. Why work as a Junior Product Owner with our client? Basic salary up to £40,000 (flexible dependent) Hybrid working - 1 day a week More ❯

investors can make faster and smarter decisions having the latest Gartner insights on-hand. The Account Executive is a field-based, direct sales role responsible for new business, client retention as well as growth through contract expansion and new business. What you'll do: Account management with an outcome of increased customer satisfaction and an increase in … retention and account growth Quota responsibility of $800,000+ of contract value within a territory of major client accounts Mastery and consistent execution of Gartner's sales methodology Account planning and territory management Managing forecast accuracy on a monthly/quarterly/annual basis Maintaining competitive knowledge and focus In-depth knowledge of Gartner's products and services More ❯

locations around the world. Come be a part of our incredible growth organization! Position Summary: The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective … enterprise-wide strategy that maximizes the value delivered by Gartner's products and services. Key Responsibilities: Account management with an outcome of increased customer satisfaction and an increase in retention and account growth Quota responsibility of $800,000+ of contract value within a territory of major client accounts Mastery and consistent execution of Gartner's sales methodology More ❯

of $1M+ across a portfolio of large enterprise accounts Partner with C-Level executives to develop and implement effective, enterprise-wide strategies Identify and develop new business opportunities Guide customer satisfaction, account retention, renewal and growth Own forecasting and account planning on a monthly/quarterly/annual basis Travel to 2-5 conferences per year What More ❯

embedded in the Product team (with a dotted line to the VP of Product), reporting directly to the Director of Analytics. This role will be central to shaping new customer propositions, pricing experiments, digital journeys, and app strategies.You'll own the data behind product development and customer experience, driving forward ideas that directly impact retention, user … partner to the product team across web and app Lead A/B and multivariate testing to validate feature development, UX changes, and pricing experiments Analyse performance of new customer propositions and ongoing product iterations Track and improve user journeys across mobile and desktop flows Drive product innovation with data-led recommendations and testable hypotheses Collaborate with analytics engineers … to ensure clean, scalable data pipelines Translate complex analysis into commercial insight that guides strategy Evaluate customer behaviour trends and app usage patterns to support retention growth Support strategic planning around product development, launches, and testing roadmaps Skills & Experience Essential: 4+ years of experience in a Product Analytics or Digital Analytics role Strong SQL skills - confident writing More ❯

to new prospects Nurture leads and guide them through longer sales cycles Stay top of mind with clients through regular, relevant contact Provide insights and updates to strengthen client retention EXPERIENCE 1-2 years experience within Cyber or Financial Lines Insurance Experience from a broker or underwriting background Sales experience is a plus but not required You should More ❯

and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales … want to use them as our compass in constantly refining and optimizing our go-to-market model. What You Will Do: You will accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach Develop Senior and Executive relationships over video conferences as well as in-person Manage high-value renewals & expansion … sales cycles end-to-end Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis You will increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities Maintain a deep understanding of product updates and new offerings and articulates those improvements to More ❯