151 to 175 of 217 Customer Retention Jobs in London

retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational … market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across ...

retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational … market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across ...

Marketing Specialist (Salesforce Cloud) London/WFH to £45k Are you a hands-on CRM Marketing Specialist who enjoys combining data, technology and creative customer engagement? You could be progressing your career at a growing Digital Wealth Management scale-up that offers a range of investment services … ownership of the multi-channel CRM strategy. You'll manage campaigns and automations across email, push notifications and in-app messaging, helping to drive customer acquisition, engagement, retention and value. This is a highly data driven and autonomous role, where you'll work closely with Product, Data ...

software business at a pivotal stage of its journey. Working directly with executive leadership, you will shape the decisions that influence product strategy, customer growth, commercial performance and international expansion. The Company They are a venture-backed technology company using artificial intelligence to transform how businesses analyse information, generate … insights and make strategic decisions. Having experienced significant growth since launch, they are continuing to scale their product offering, customer base and international presence. With strong technical foundations already in place, they are now investing in their Strategy & Operations capability to ensure data drives every major commercial and product ...

lead a specialized renewal team in the EMEA & LATAM region. This remote role requires strategic thinking and collaboration across departments to drive growth and customer retention. You will guide renewal sales strategies, coach and set KPIs for your team, and develop initiatives with channel partners to optimize on-time ...

This role is responsible for driving high-impact marketing strategy for Moody's insurance solutions across life, property & specialty, and casualty lines, grounded in customer and market insights. Other responsibilities include: Understand Moody's customers, channels, and the buyer’s journey, providing “Voice of the Customer” insights … thought leadership, great storytelling, participation in industry events, and articulating our value proposition in a way that resonates and clearly shows how we solve customer problems Demonstrate proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency; implement AI-powered ...

Account DirectorPosition OverviewAs an Account Director, you will drive strategic growth by introducing, developing and expanding key customer relationships across numerous sectors. You will lead complex sales opportunities, position Advania's solutions and deliver long-term revenue growth through strategic account development.Salary & BenefitsOur salaries are competitive within the market … implement this policy. If you have any questions after applying, please reach out to our recruitment team.ResponsibilitiesLead the acquisition, development, and growth of strategic customer accounts across commercial and enterprise markets.Develop executive-level relationships with key decision-makers, influencers, and stakeholders.Create and execute strategic account plans focused on long ...

Senior Manager, Quantitative Research. This role is designed for an individual who combines deep research expertise with strong technical capabilities and exceptional customer management skills. The successful candidate will lead complex research initiatives, represent the team with key clients and strategic partners, and drive the development of innovative analytical … analytical, data quality and operational investigations, ensuring robust and timely outcomes.* Work closely with Product and Sales teams to support business development opportunities, client retention and new product initiatives.* Mentor researchers, developers and analysts, helping to raise technical and research standards across the team.* Contribute to the strategic ...

will own the end-to-end digital trading strategy across direct-to-consumer channels and marketplace platforms, ensuring a unified approach to commercial planning, customer experience, product assortment, pricing, promotions and trading execution. The successful candidate will drive profitable revenue growth, identify new opportunities for growth & expansion, and lead … performing team to deliver best-in-class digital experiences across all digital touchpoints.Working closely with local & global Digital, Analytics, Marketing, Merchandising, Planning, Finance, Operations, Customer Experience and brand teams, this role will play a critical leadership position in shaping the future of the European digital business.**The successful individual ...

Account Manager, Customer DevelopmentAt Mimecast, we're not just a cybersecurity company - we're the trusted partner that organisations worldwide rely on to keep their most critical communications safe. With over two decades of experience, we've created a cutting-edge platform that helps businesses secure their email, protect … company at the forefront of cybersecurity, then Mimecast is where you belong. We're searching for a dynamic SMB Account Manager to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you'll work with current Mimecast accounts ...

responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling, and contribution to overall sales team and business success.The work you’ll do:Lead and define the overall … architecture, data, and cloud strategy for our largest client accounts, leveraging expertise like enterprise modernization and capability mapping.Confidently engage with and present to customer C-level executives, aligning their strategic objectives with the Celonis technical strategy.Drive innovation by identifying and architecting solutions that leverage emergent technologies, including Agentic AI.Be ...

responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling, and contribution to overall sales team and business success. The work you'll do: Lead and define … architecture, data, and cloud strategy for our largest client accounts, leveraging expertise like enterprise modernization and capability mapping. Confidently engage with and present to customer C-level executives, aligning their strategic objectives with the Celonis technical strategy. Drive innovation by identifying and architecting solutions that leverage emergent technologies, including ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … with nationally recognised FMCG suppliers with household brand clients, providing solutions to business challenges based upon our data. The team are responsible for client retention, contract renewal, and revenue growth through products and services which meet the business needs of clients. The overall aim is to boost ...

expanding our product, engineering, and analytics teams. Our work ranges from building financial infrastructure to designing intuitive customer experiences for emerging markets - solving real, meaningful problems at scale. We onboard over a million new customers each month, process 100s of billions of dollars in payments annually, and support tens … credit lifecycle. Sitting at the intersection of data science, credit risk, and product, you’ll build the analytics and modelling foundations that inform underwriting, customer acquisition, retention, and portfolio performance at scale. Developing credit scoring, affordability, and behavioural models to support underwriting, pricing, and collections Design ...

growth plans, they are investing heavily in data-led decision making as they continue to expand. The Role Own analytics across growth, product adoption, customer engagement, retention, and monetisation. Identify opportunities through data and turn insights into actionable business recommendations. Partner with senior stakeholders to influence product ...

accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust growth of the Bureau function. Develop and implement new chargeable Bureau … Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met. Collaborate with marketing to produce customer communications and service collateral. Support the Commercial Team in selling existing and new Bureau services. Monitor KPIs to assess service efficiency and quality ...

accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust growth of the Bureau function. Develop and implement new chargeable Bureau … Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met. Collaborate with marketing to produce customer communications and service collateral. Support the Commercial Team in selling existing and new Bureau services. Monitor KPIs to assess service efficiency and quality ...

wholesale trade customers once commercial deals have been signed. This role is focused on ensuring that signed opportunities translate into successful implementation, sustained customer adoption and measurable GDV growth.The successful candidate will act as the post-sale commercial owner for key wholesale trade relationships, working closely with customers, internal … primary commercial point of accountability.• Build trusted relationships with CFOs, Procurement Leads, Heads of AR/Collections, finance operations and commercial leaders.• Understand each customer’s operating model, payment flows, onboarding needs, AR processes and growth potential.• Maintain clear account plans covering implementation progress, stakeholder engagement, volume ramp ...

accountability, rapid experimentation, and structured delivery. Data-Driven Decision Making: Define, track, and optimise core product KPIs, driving product-led growth (PLG) indicators, client retention, and data-accuracy features. Customer Advocacy: Act as the voice of the customer—spending time on-site at recycling facilities ...

demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans.Your primary goal is to lead and empower a team that … Sales, Value Engineering, Product Management, Data Ops, and Information Security teams.Measures of SuccessYour success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success.The work you’ll do:Team ...

demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans. Your primary goal is to lead and empower a team … Engineering, Product Management, Data Ops, and Information Security teams. Measures of Success Your success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success. The work ...

technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across … existing customer base. What you’ll be doing Manage a portfolio of existing clients, acting as their primary point of contact Build trusted, long-term relationships that encourage customer loyalty and retention Identify opportunities to introduce additional InfoTrack products and services Deliver product demonstrations and client ...

positioning Bloomberg's electronic trading solutions as a strategic part of their investment process.Working closely with colleagues across Enterprise Sales, Product, Engineering and Customer Success, you'll bring together Bloomberg's broader capabilities to deliver long-term value for clients and drive commercial growth across the region.We'll trust … value of Bloomberg's solutions.Partner with clients to identify workflow gaps and deliver solutions that improve execution efficiency, productivity and user adoption.Drive client retention by proactively managing relationships, identifying at-risk accounts and executing growth and retention strategies.Collaborate with colleagues across Enterprise Sales, Product, Engineering ...

efficiencies through data-driven hypotheses as well as new opportunities with new and evolving platforms. Extensive experience leveraging marketing technology to optimise campaigns and customer experienceEmbraces change with the ability to be flexible on pre-existing theories, plans or ways of working. Has strong attention to detail … impressive ability to problem-solveExcellent understanding of customer loyalty and retention strategiesStrong management & leadership skills with the ability to prioritise own time and time of the team, thrives on accountability and ownership and appreciates the importance of team development. Experience managing a team of at least ...

positioning Bloomberg's electronic trading solutions as a strategic part of their investment process. Working closely with colleagues across Enterprise Sales, Product, Engineering and Customer Success, you’ll bring together Bloomberg's broader capabilities to deliver long-term value for clients and drive commercial growth across the region. … Bloomberg's solutions. Partner with clients to identify workflow gaps and deliver solutions that improve execution efficiency, productivity and user adoption. Drive client retention by proactively managing relationships, identifying at-risk accounts and executing growth and retention strategies. Collaborate with colleagues across Enterprise Sales, Product, Engineering ...