151 to 175 of 182 Customer Retention Jobs in London

people and occasions that matter. We’re evolving from an occasion‐centric experience towards one that puts the recipient at the centre, bringing together customer data, personalisation and thoughtful UX to help us make more relevant card and gift recommendations. You’ll lead a small team, working closely with … design and development of our systems adhere to good engineering principles. Key Responsibilities: Jointly own the direction and outcomes of Reminders with Product, balancing customer and business goals with engineering opportunities, constraints and long‐term technical needs. Build a strong Product-Engineering partnership where engineers contribute to discovery, problem ...

Jill Delivery team, working alongside Ed Steele and Ed Kim. You’ll build the machine that enables us to scale our GTM and customer base management to the next level. Hundreds of companies have now set up a role via Jill. Our growth doesn't come from completely manual … complex, scalable agents. We build with agents constantly, and you'll ship even more advanced agents into our existing workflows. This could include automating customer-facing delivery, such as reactivation and expansion campaigns. Turn signal into action. Uncover leading indicators that predict outcomes like expansion and churn, and wire ...

Fresha in London is seeking a Head of Customer Success to lead a new, critical function focused on retention and churn prevention for our global customer base. You will head a team of 5–6 specialists within a 74-person CX organisation, owning strategy, operating model ...

Forrester WaveTM: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‐Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‐grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades … Success Managers (Sr. CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr. CSM will independently partner with multiple stakeholders across ...

GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Manager, Professional Services Fastly is looking for an exceptional customer-centric leader to manage a team of post-sales technical experts. Fastly's Professional Services team provides expert-level technical guidance to customers integrating … most out of Fastly. As the Manager of Professional Services, this role is responsible for providing effective leadership across the team to ensure successful customer engagement and retention by delivering high-value outcomes on designated cases. Key activities include driving internal alignment to ensure a high-quality ...

minded Account Manager to help manage and grow TechEdge’s UK client portfolio.This role is focused primarily on developing and expanding relationships within existing customer accounts, identifying commercial growth opportunities, and ensuring clients continue … realise value from TechEdge’s software solutions.You will work closely with Customer Success, Product and Global Commercial teams to support long-term client retention, account growth and strategic partnership development.Alongside account growth responsibilities, the role will also involve identifying selected new business opportunities within the UK market ...

months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … maintaining pipeline hygiene, forecast accuracy, and a rolling 90-day book of business* Work closely with Core Account Directors, Sales Development Representatives, Solution Engineers, Customer Success Managers, and the broader virtual account team to deliver customer outcomes* Participate in structured coaching, enablement programs, and regular feedback sessions ...

name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer’s needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines, and able to clearly articulate fifty-five’s value proposition. About … data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York, and Shanghai, fifty-five is a certified Google Partner company ...

execute high-impact field marketing programs—spanning proprietary (first-party) events, strategic third-party conferences, joint partner activations, and scalable webinars—that drive customer acquisition, engagement, retention, and pipeline growth in EMEA. The ideal candidate is not just a logistical mastermind, but a storyteller and content strategist. ...

across teams, you will help customers achieve their business objectives and overcome challenges. Your role will span strategic planning, executing partner events, and guiding customer workflow discussions. You will collaborate with executives and senior leaders across Sales, Technical Sales, and Partner Optimization teams to design impactful programs that drive … measurable results. These programs equip partners to accelerate enterprise sales by integrating technology-driven workflows that foster long-term customer growth and retention. We seek a strategic thinker who is analytical, adaptable, and adept at managing multiple projects simultaneously. Expertise in Autodesk Construction Cloud within a construction environment ...

Location: London (with regional travel across EMEA) Reports to: Chief Revenue Officer Function: Sales & Account Management Direct reports: 9 Working arrangement: Hybrid - 3 days in office per week Smartstream Technologies is a leading provider of ...

WGSN is seeking an Account Manager for its EMEA Retention Acceleration team. You will manage 150–200 small and mid-size customer accounts, prioritising retention and value understanding of existing services. You will drive renewals, use usage data and Salesforce insights to spot risk early ...

Senior Client Success Manager, you will manage a portfolio of approximately 25-30 existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities … relationships across a portfolio of 25-30 existing clients. Proactively monitor client satisfaction, account health and potential retention risks. Maintain a client retention rate of 95% or above. Conduct Quarterly Business Reviews (QBRs), presenting performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling ...

Senior Client Success Manager, you will manage a portfolio of approximately 25-30 existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities … relationships across a portfolio of 25-30 existing clients. Proactively monitor client satisfaction, account health and potential retention risks. Maintain a client retention rate of 95% or above. Conduct Quarterly Business Reviews (QBRs), presenting performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling ...

Mimecast Limited is seeking a Senior Sales Manager in Customer Development (Commercial) to lead a high-velocity, data-led upsell team across EMEA. You will coach Commercial Account Managers, drive revenue protection and growth, and oversee forecasting, pipeline reviews and disciplined CRM usage. You’ll manage cross-functional relationships … build territory plans with Channel/Partner teams, and report KPIs to leadership while maintaining an emphasis on talent development and customer #J-18808-Ljbffr ...

Brief Description The Senior Account Manager is responsible for managing a portfolio of key and complex client relationships, ensuring exceptional client retention, sustained revenue growth, and a consistently high-quality client experience across their assigned accounts. Reporting to the Commercial Director, this role operates with a high degree … professional services, or a comparable client-centric environment, with a minimum of seven years in a client-facing role Demonstrated track record of client retention, account expansion, and revenue growth Strong commercial and contractual acumen, including ownership of renewals and negotiation Experience managing complex, multi-stakeholder client relationships ...

maintaining pipeline hygiene, forecast accuracy, and a rolling 90-day book of business Work closely with Core Account Directors, Sales Development Representatives, Solution Engineers, Customer Success Managers, and the broader virtual account team to deliver customer outcomes Participate in structured coaching, enablement programs, and regular feedback sessions … hygiene, and consistent quota attainment Strong collaboration skills with the ability to work effectively across cross-functional teams including account directors, solution engineers, and customer success Experience selling technology solutions, SaaS products, or Enterprise software with a focus on customer growth and retention Preferred Qualifications Experience ...

Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals. Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota. Collaborating closely with … reviews with clients What we are looking for Previous experience in commercial/sales focused relationship management roles. Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients. Knowledge of the banking industry and financial products is required. Strong ...

executing comprehensive sales strategies, including pricing structures and promotional campaigns.Develop long-term category strategies which are fit for the local market to ensure customer acquisition and retention as well as growth in key category KPIs.Cross departmental engagement with supply chain, app development and marketing to deliver ...

implementation of digital strategies, data analytics, AI adoption, technology and product development. The main objective will be to provide comprehensive end-to-end customer support, facilitating the integration of digital solutions into their business operations. In this pivotal role, you will collaborate closely with clients, understanding their business goals … working with technical and non technical analytics teams Experience of influencing non-technical executive stakeholders from around the business Experience in supporting business development, customer acquisition and retention. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. ...

billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. Reporting to the Manager … play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ...

products. Develop and drive best practicesand manage the execution within the Product Technical Support team to provide consistently high-quality service which drives customer loyalty. Meet or exceed established service levelobjectivesto ensure client satisfaction including staffing, volume, responsetimesand quality of service. Act as a subject matter expert for Bose … skills. Experience working in a global organization with cross-functionalteams;collaboratively. Demonstrated experience in creating and implementing processes and procedures necessary tomaintainhigh levelsof customer satisfaction and retention. Experience in networking and IT infrastructure, for AV over IT. Knowledgeofconferencing technologies, control systems,USB peripheral management, AV design, and electronic schematics. ...

directly. What You'll Do: As a Senior Account Strategist, you will be managing a portfolio of top accounts among our UK clients. Client retention together with account growth will be your main objectives to continue supporting our strategic plan, in a fast paced environment. You will … plan, forecast and negotiate yearly budgets, along with upselling top new Criteo solutions. Provide top level strategic account management to advertisers to ensure retention and client satisfaction. Negotiate additional budgets along with upselling new products. Develop and maintain strong partnerships with clients at all levels, including C-level. ...

Endowments, Funds & Trusts. This role owns the commercial outcome for EMEA Corporate Treasury and is measured on ACV growth, win rate, and retention in the market.Key ResponsibilitiesMarket Point of ViewMaintain and extend the EMEA Corporate Treasury market analysis, built country by country, — total addressable market, serviceable addressable market … providers, and the systems Clearwater most often displaces or sits beside.Customer Health & RetentionOwn the health of the installed EMEA Corporate Treasury base — satisfaction, retention, and concession pressure — and treat an unhealthy base as a gate on further penetration until it is remediated.Partner with Client Services and the client ...

forefront of that charge. To support this continued growth, we’re expanding our Early Stage Sales team. We’re looking for high-energy, customer-focused Account Executives who thrive in high-volume, fast-paced environments and are motivated by the challenge of turning velocity into results. In this role … repetition, fast decision-making, and a transactional approach to deal flow Be highly empathetic to customers, with a proven track record of long-term customer retention. Possess the technical competency to understand Vanta’s software and build great relationships with highly technical prospects. Have stellar problem-solving chops ...