React , REST APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance application performance and More ❯
for auditing purposes. Essential Skills andExperience Proven experience as a Service Analyst, SeniorService Analyst, or equivalent role within an enterprise-level servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills,with experience … application support). Outstanding communication and interpersonal skills;adept at conveying complex information clearly to diverse audiences. Experience in developing, maintaining, andenhancing knowledge bases and service documentation. Desirable Qualifications ITIL Foundation Certification (essential), ITILIntermediate or Practitioner Certification (desirable). Certification or familiarity with Agile practices,Scrum methodologies, and project management (e.g., PRINCE2). Technical certifications (e.g., Microsoft CertifiedSolutions Expert, AWS More ❯
endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose More ❯
endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose More ❯
on the ability to express complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of software development on a Microsoft More ❯
systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio IT experience More ❯
systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio IT experience More ❯
day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally More ❯
PowerShell, Python). Experience with cloud platforms (AWS, Azure) and SaaS environments. Monitoring and performance tuning experience. Experience with application rollouts, upgrades, patching, and post-deployment support. Knowledge of ITIL principles is a plus. Our Culture We are an energetic, fast-paced brand that embraces progress and innovation. Hard work is rewarded with new opportunities, and kindness is celebrated. Our More ❯
appliances Networking (Cisco, SonicWall, HP) Disaster Recovery & Online Backup Mail DNS (MX, DMARC, DKIM, SPF) Familiarity with monitoring and management tools (Solarwinds, PRTG) Relevant certifications (Microsoft, CCNA, CompTIA Security, ITIL) Benefits: Work equipment provided for both home and onsite use 25 days' holiday (increasing after 3 years’ service) plus public holidays Eyecare vouchers Enhanced family leave (maternity, paternity, adoption) after More ❯
appliances Networking (Cisco, SonicWall, HP) Disaster Recovery & Online Backup Mail DNS (MX, DMARC, DKIM, SPF) Familiarity with monitoring and management tools (Solarwinds, PRTG) Relevant certifications (Microsoft, CCNA, CompTIA Security, ITIL) Benefits: Work equipment provided for both home and onsite use 25 days' holiday (increasing after 3 years’ service) plus public holidays Eyecare vouchers Enhanced family leave (maternity, paternity, adoption) after More ❯
Recovery Planning and Implementation Experience managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and More ❯
Recovery Planning and Implementation Experience managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and More ❯
requirements. Performs or coordinates internal security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within More ❯
Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯
Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯
and restores. Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.) Experience troubleshooting file and print services along with deployment. Bonus points if you have: Familiarity of ITIL, and ITIL best practices within an IT operations environment Certifications in AZ900, M365 fundamentals, ITIL V4 Experience with Managed Service Providers (MSP) Experience with Market Data vendors like Bloomberg, Reuters More ❯
within a fast paced commercial organisation Demonstrate extensive experience & knowledge of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate … made in advance for a task with resolutions in mind for any issues that arise Highly desirable: Vendor/Supplier Management Business continuity awareness Professional Experience Awareness of ISO27001, ITIL and PCI Security Cloud Technologies: Azure and SaaS based solutions. Microsoft Certifications PowerShell SharePoint/Team Administration Experience of System Migrations including Tenant to Tenant. Experience Technical Project Delivery ITILMore ❯
required. Work with virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active More ❯
Skills Required : Active Directory Windows Server Networking Troubleshooting Remote support tools EntraID Microsoft 365 ITIL Framework Backup Solutions Firewall Configuration VoIP Systems Job Title and Location Job Title: 2nd Line Engineer - Managed Services Provider (MSP) Location: London, UK (1 day home working per week after probation) Salary: £30k to £40k incl Performance related bonus + benefits About Us At Support … routers, and networking (VPN, VLANs, etc.). Knowledge of security best practices (ISO27001, GDPR compliance). Relevant certifications such as Microsoft Azure/M365 (MCSA/MCSE), Cisco (CCNA), ITIL, or equivalent. Excellent problem-solving and communication skills. Eagerness for continuous development and adapting to a fast-paced environment. A dependable engineer who follows directions and maximises billing opportunities. Consistently More ❯
London, England, United Kingdom Hybrid / WFH Options
Venquis
professional written and verbal communication in English. Experience in the financial services industry. Desirable Degree in IT, Computer Science, or a related field. Industry certifications (e.g., Microsoft, CompTIA). ITIL v3/v4 Foundation certification and/or experience in an ITIL-based environment. Familiarity with ISO27001 security standards and CIS benchmarks. Experience with Freshworks ticketing system. Exposure to tools More ❯
frameworks. Familiarity with Agile tools (e.g., DevOps) Power BI (or other BI tools) for reporting and dashboard creation. Experience or certifications in: Microsoft technologies Software development or testing methodologies ITIL or project management frameworks Knowledge of additional programming/scripting languages (e.g., Python, VBA, C#). Exposure to Power or Power Derivatives is a plus. Profile Degree from an Engineering More ❯
specifically (but not limited to) in: Digital transformation, information systems, enterprise IT projects, project management, IT infrastructure optimization, advanced Cybersecurity, advanced metering infrastructure (AMI). Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, CMP) or similar credentials are considered an asset. Expertise in Cybersecurity regulatory frameworks (e.g., OEB, NIST, NERC CIP, Privacy by Design). Experience in a regulated industry More ❯
specifically (but not limited to) in: Digital transformation, information systems, enterprise IT projects, project management, IT infrastructure optimization, advanced Cybersecurity, advanced metering infrastructure (AMI). Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, CMP) or similar credentials are considered an asset. Expertise in Cybersecurity regulatory frameworks (e.g., OEB, NIST, NERC CIP, Privacy by Design). Experience in a regulated industry More ❯
equipment and applications, ensuring compliance with licensing. Provide technical solutions to IT and business requests, engaging with key stakeholders as needed. Support meetings with relevant equipment and assistance. Follow ITIL processes and company standards, providing feedback for improvements. Maintain hardware inventory accuracy and follow procurement procedures. Perform proactive maintenance on supported systems, visiting offices as scheduled. Update customers and internal … Experience with Teams calling setup and management. Experience in building/imaging software with SCCM or Intune. Support for iPhone configuration and mobile device management. Understanding of Service Management; ITIL Foundation qualification preferred. Experience with IT Service management tools like ServiceNow. Ability to work independently and in teams, prioritize tasks, and meet deadlines. Effective communication skills at all levels. The More ❯
