226 to 250 of 411 Incident Management Jobs in London

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

engineering, delivery, product, and supplier ecosystems. Key Responsibilities Own the digital operations strategy and ensure performance, stability, and resilience across web, mobile, and account management services. Lead the transition to a brand-new, cloud-native stack (React frontend, iOS/Android apps, Java backend). Build and manage a … DevOps/SRE function focused on observability, automation, and incident response. Define and oversee operational KPIs, release cycles, and incident management workflows. Collaborate closely with engineering, product, and delivery to ensure seamless execution and performance. Manage third-party technology suppliers, ensuring accountability, visibility, and operational alignment. Launch … experience leading digital operations or SRE/DevOps functions in complex, high-scale consumer digital environments. Deep understanding of release lifecycles, observability tooling, and incident command practices. Technical fluency in cloud-native systems, automation, and monitoring across modern web/app platforms. Experienced in cross-functional leadership, including product More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with … major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a More ❯

operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance More ❯

agreed SLA's. Skills and Abilities Technical Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps Use of an enterprise image management/packaging tool such as SCCM or similar. Windows 10/11 Active Directory administrative tasks, printer/print server management, mailbox & user … account creation etc. Experience of deploying/supporting a Windows deployment to an install base of over 5000 devices Use of incident management/helpdesk tools (i.e. SNOW) to log and update calls related to deployment Non-Technical Must be a self-starter and adaptable/flexible with More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams … guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope … and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team More ❯

you’ll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams … guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope … and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team More ❯

organization Implement robust observability metrics, logs, and traces using our observability tools Guide the team in building automated, self-healing systems Own and evolve incident response processes, including on-call practices and post-mortem culture Mentor engineers on reliability, operational readiness, and scalable infrastructure best practices Drive Infrastructure as … GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, root cause analysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing More ❯

organization Implement robust observability metrics, logs, and traces using our observability tools Guide the team in building automated, self-healing systems Own and evolve incident response processes, including on-call practices and post-mortem culture Mentor engineers on reliability, operational readiness, and scalable infrastructure best practices Drive Infrastructure as … GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, root cause analysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing More ❯

new operational processes related to our activities, ensuring they are robust, compliant, and built for hyper-scalability while maintaining a positive customer experience. Leading incident responses for payment disruptions, driving them to a swift and effective close, and developing, implementing strategies to prevent recurrence. Developing, maintaining comprehensive documentation for … operational plans and execution. Experience in designing and implementing new operational processes, ideally within a fintech environment and with consistent changes. Solid understanding of incident management principles and best practices, specifically within a real-time payments context. Excellent data analysis skills with the ability to interpret complex payment … data, draw meaningful conclusions, and make data-driven decisions. Exceptional organizational, problem-solving, and decision-making skills. Strong communication, interpersonal, and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Very strong knowledge of Excel/Gsheets and SQL. More ❯

troubleshooting, and maintenance. Strong customer service skills with a positive attitude. Experience with Azure, Intune, and Active Directory (beneficial). Basic understanding of network management (routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN). Familiarity with ServiceNow for incident management and service requests. Key Responsibilities: Provide More ❯

Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed … preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with More ❯

Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed … preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with More ❯

processes to enhance payment experiences across multiple markets • Partner with banking institutions and payment networks to optimize transaction flows and resolve integration challenges • Lead incident management processes and coordinate real-time support operations across global teams • Analyze performance metrics and conduct deep-dive investigations to improve service reliability … Our team values innovation, analytical thinking, and customer-focused solutions. BASIC QUALIFICATIONS - Bachelor's degree or equivalent experience - 3+ years of program or project management experience - 3+ years of experience working cross-functionally with technical and non-technical teams - 3+ years of experience implementing process improvements using data and More ❯

engineering team, you'll help ensure the smooth running, security, and advancement of the network landscape. You will: Support day-to-day operations and incident management across a hybrid cloud network Deliver technical input into IT and business change projects Troubleshoot and resolve complex network and firewall issues … Awareness of ITIL practices Certifications such as CCNA, CCNP, or AZ-700 are advantageous but not essential Why Apply: Work in a stable, low-incident environment with a clear roadmap for improvement Hybrid working (1–2 days on-site) with flexible arrangements Gain exposure to modern technologies and automation More ❯

key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven … at Our privacy policy can be found here Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Product Management Industries Legal Services Referrals increase your chances of interviewing at Morae by 2x Sign in to set job alerts for “Director of Product Engineering More ❯

both clients and the team Managing activities and providing technical guidance on CI/CD solutions Maintaining environment stability for business continuity Assisting with incident management and capture Engaging and supporting development and test teams with DevOps workload Procuring new software/tools to increase efficiency within the … to be continually moving forward Supporting the Information Security Manager to ensure that policies are developed and implemented to support the ISO27001 Information Security Management System What's in your toolbox Jaw-dropping ability to engineer and craft complex solutions using a variety of technologies Impeccable confidence with coaching … and mentoring other team members Enviable experience with building and leading technical teams Cracking management and communication skills, especially when it comes to consulting with clients and team members Impressive ability to design and implement secure coding standards Never-ending knowledge and experience with Git, GitLab, CI/CD More ❯

language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer More ❯