251 to 275 of 481 Incident Management Jobs in London

GB## **About the job you’re considering**Our SAP Packaged Based Solutions Practice team supports and implements SAP Tax and Revenue Management (TRM) solutions to our public sector client, which is the largest implementation of its kind globally. We are a dynamic and fast-moving business unit, with … skills and experience*** Experience delivering and supporting SAP solutions within complex, high-volume environments, with exposure to platforms such as PSCD, Tax and Revenue Management (TRM), IS-U, FI-CA, BRIM, or related industry solutions.* A strong consulting background, with the ability to develop trusted client relationships, influence stakeholders ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge ...

work remains of high importance to the civil service, and we thank you for your continued interest. As a Cyber Security Governance and Risk Management Principal, you'll: lead cyber and information security risk management, assurance, and architectural advisory for major applications and digital services during alpha, beta … secure coding, and regulatory compliance frameworks (e.g., OWASP, DPIA, GovAssure) coordinate cross-platform activities and enable secure delivery of new GDS services, including supporting incident management and continuous improvement of live service security practices routinely provide monthly (and ad-hoc) risk briefings to senior leaders, evidencing assurance, identifying ...

automation scripts and tooling to reduce manual intervention. Assist with infrastructure-as-code implementations to ensure repeatable and consistent deployments. Contribute to configuration management and deployment processes Monitoring and operational reliability: Assist in maintaining monitoring and alerting systems to improve service visibility. Support incident management and resolution ...

releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding UK-specific client feedback … vendors as required. Escalating and troubleshooting vendor-side issues on behalf of the UK business. Attending vendor technical meetings and representing business technical requirements. Incident Management First-line investigation and management of technical incidents affecting the UK business. Escalation to the VP and US teams for major ...

Exchange (O365 & On-prem), Active Directory, Intune, VMware, and related platforms Ensure timely patching, upgrades, and performance tuning of systems in accordance with change management procedures Maintain documentation, monitor system health, and ensure proactive issue detection and resolution Work closely with global IT teams, business units, and vendors … infrastructure architecture, security, and performance optimization Experience managing global environments and supporting systems across multiple time zones Familiarity with ITIL processes, change/incident management, and enterprise monitoring tools MCSE or equivalent certifications are highly desirable Leadership and team development Infrastructure architecture and systems design Advanced troubleshooting ...

enterprise applications and digital services. This is a senior hands-on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable, secure … concepts into clear business outcomes and influencing strategic technology decisions. Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

Enterprise platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Provide incident management per ITIL standards. Support applications and infrastructure hosted within AWS. Support REST APIs, API gateways, microservices and distributed services. Support application releases and deployments … through CI/CD pipelines, ensuring changes are managed and approved in accordance with Marex change management and release governance processes. Manage new system analysis and implementation. Liaison between technology departments to communicate system changes. Manage process and system documentation in existing template; produce and regularly maintain ...

security, compliance and repeatable deployment practices into the platform. Design secure CI/CD approaches for containerized workloads, including traceability, rollback and controlled artefact management using tools such as Jenkins, GitLab and AWS CodePipeline. Establish effective monitoring, logging and incident-management capabilities using CloudWatch, Prometheus, Grafana … Knowledge of UK public-sector cloud security and compliance expectations, including the NCSC Cloud Security Principles, GDPR and ISO 27001. Experience implementing secure secrets management, Kubernetes security policies, network policies and controls for multi-tenant platforms. Knowledge of observability and centralized logging using CloudWatch, Prometheus, Grafana ...

Results | Truth Builds TrustIf our mission, values, and purpose align with your own, we would love to hear from you! Your opportunityPolicy Development and Management: Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security … practices and control across various technical and non-technical departments, enhancing workflow and operational processes. Risk Management: Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Ability ...

plans and technology initiatives, working closely with Technology, Information Security, Data and Change teams to ensure risks remain within appetite. Own the second-line incident management process, ensuring incidents are appropriately challenged, root causes are robustly identified, lessons learned are embedded and systemic issues are escalated. Lead … other operational risk activities to identify and clearly articulate emerging risks, systemic control weaknesses and cross-cutting themes. Produce high-quality operational risk management information that translates risk information into meaningful insight, clear recommendations and practical actions for Executive Management and Board Committees. Work closely with the Head ...

platform direction across the product lifecycle. Remain hands‐on in the delivery of complex engineering work rather than operating solely in an architectural or management capacity. Lead solution design activities, code reviews and technical assurance across the platform. Cloud Architecture & Engineering Design, implement and operate secure, scalable, cloud‐native … platform components and services. Ensure solutions align with organisational governance standards, security policies and regulatory obligations. Balance innovation and rapid delivery with appropriate risk management and control frameworks. Design secure data integration patterns incorporating authentication, authorisation and access management technologies. Support delivery of solutions that are suitable ...

application workloads, with a primary focus on AWS. This is a high-impact, hands-on role responsible for operational excellence, security, reliability, and lifecycle management of cloud applications across multiple regions. The role sits at the intersection of cloud architecture, SRE, security, and developer experience, helping to raise … enhance observability and monitoring, ensuring meaningful alerting, clear operational dashboards, and rapid diagnosis of incidents. Raise the bar for operational maturity, including incident management, root-cause analysis, and continuous improvement. Security, Compliance & Governance Ensure workloads are designed, deployed, and operated in line with cloud security, compliance, and governance ...

Expected) The Opportunity We're supporting a major enterprise technology programme seeking an experienced Azure DevSecOps Engineer to take ownership of cloud platform, release management and deployment activities. This is a hands-on contract opportunity where you'll act as the technical lead for Azure DevOps and platform operations … primary SME for platform-related activities Leading troubleshooting, root cause analysis and platform optimisation initiatives Implementing monitoring, logging, alerting and observability solutions Supporting incident management and disaster recovery activities Driving continuous improvement across the DevOps ecosystem About You You'll be a highly capable DevOps or Platform Engineer ...

environment. Key Responsibilities Provide technical leadership across all critical electrical and mechanical systems. Ensure maximum uptime and operational resilience of the facility. Lead incident response, troubleshooting and root cause analysis activities. Review and approve SOPs, MOPs, EOPs and switching schedules. Manage critical maintenance activities and shutdowns. Oversee specialist contractors … Critical Cooling Chillers CRAH/CRAC units Chilled water systems Pumps and pressurisation systems Cooling towers HVAC controls and BMS systems Environmental monitoring Operations Incident management Planned maintenance Reactive maintenance Permit-to-work systems Change management Risk assessments and RAMS Contractor management Desired Qualifications HVAP ...

Employer for 2026. As a Senior Cloud Support Engineer at Thought Machine, you're stepping into a senior technical role that goes well beyond incident response. At this level, you're expected to own, influence and elevate how we deliver support globally, across both our hosted SaaS product … 5+ years of experience in technical support, cloud infrastructure or SRE/DevOps roles, ideally within high-scale, client-facing environments Deep experience with incident management, root cause analysis and production troubleshooting Strong Linux systems knowledge, including filesystems, networking and system internals Programming skills in Golang and Python ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

application lifecycle, including selection, implementation, upgrades, optimisation, and retirement Ensure reliability, availability, and performance of critical systems, driving best-practice support and incident management Build, lead and develop a high-performing team of application specialists, fostering innovation and collaboration Partner with business units, IT service lines and external … security, and compliance standards across all enterprise applications What experience you need to be the successful Enterprise Applications Manager: Proven experience in senior applications management or IT leadership roles Strong technical knowledge across enterprise ecosystems such as ERP, PLM, BI, SaaS platforms, integration technologies, Atlassian tools, Microsoft 365, SharePoint ...

shape and drive how the firm builds and operates reliable, observable, secure, and cost-efficient systems on AWS. Working closely with development, platform, and incident management teams, you will define reliability in measurable terms and build the tooling and processes to achieve it, improving platform speed, stability … chaos engineering experiments to strengthen resilience and recovery. Automate operational processes to reduce manual intervention and toil across the stack. Support major incident response, root-cause analysis, and continual improvement actions. Collaborate cross-functionally to raise standards for stability, security, performance, and compliance. Required skills & experience 3+ years' experience ...

Role OverviewThe Microsoft 365 Architect at Finastra is a senior, hands-on engineering and operations role responsible for the design and day-to-day management of the global Microsoft 365 environment. This role combines strategic platform architecture with practical administration and L3/L4 support, ensuring services are secure … Establish tenant-wide policies for data protection, retention, and regulatory compliance. Platform Administration & Monitoring: Administer and troubleshoot M365 services to ensure performance and availability. Incident Management & Escalation: Act as SME and escalation point for complex issues, performing root cause analysis. Migrations & Projects: Lead tenant-to-tenant migrations ...

Databricks Platform Engineering*** Hands-on implementation and troubleshooting of Azure Databricks* Databricks Serverless configuration and workload optimisation* Databricks SQL and Delta Lake development* Cluster management, compute policies, autoscaling, and workload monitoring**Data Engineering*** Strong Python, PySpark, and SQL development skills* Design and build ingestion and transformation pipelines* Full … reconciliation, and error handling**Integration Development*** REST API integration experience* Integration with databases, SaaS applications, cloud storage, and enterprise systems* Secure authentication and credential management**Azure Platform Services*** Azure Identity and Access Management* Azure Networking and Private Endpoints* Azure Security and Key Vault* Azure Monitoring and Operational Support ...

audits. Third-party vendor due diligence, working with InfoSec, Legal, and Procurement to assess vendor posture and manage subprocessor obligations. Lead on data privacy incident response, including logging, investigation, root cause analysis, remediation, and regulatory and client reporting. Develop and deliver training and knowledge content on global data protection. … subsidiaries. Managing the privacy mailbox, including handling rights requests. What you’ll bring to the party Proven experience in the following: Core requirement Data incident management, incl. root cause analysis, remediation, logging and reporting. Significant operational experience in DPIAs/PIAs, third party vendor management, and risk ...

capability.This will include:• AI Platform Strategy & Architecture: Assess, define and evolve enterprise AI platform architectures, covering LLM and agentic frameworks, AI gateways, model lifecycle management, data platforms, MLOps/LLMOps foundations and integration patterns. Support clients in evaluating build, buy and hybrid approaches aligned to business needs, risk appetite … operational requirements.• AI Platform Engineering & LLMOps: Design and implement scalable AI platform capabilities including model deployment pipelines, prompt and model management, evaluation frameworks, AI observability, platform automation and operational guardrails. Enable reliable and repeatable delivery of AI services from experimentation through to production.• Reliability Engineering & SRE: Establish SRE practices ...

currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation. Role context Works within the IT End User Experience team and reports to the IT End User Experience Team Manager - EMEA. The role acts as the principal on-site point of coordination … guiding other team members Competencies, skills and behaviours Fluent written and spoken English; additional languages are advantageous A calm, structured approach to prioritisation, incident management and problem solving Strong customer-service orientation with the confidence to communicate effectively at all levels Ability to mentor colleagues and deliver effective ...