251 to 275 of 749 Process Improvement Jobs in London

fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery … programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement Lead HRSS-related … projects, from process and policy improvements to system enhancements Create reporting and insights for leadership, driving data-led decisions Identify and implement process improvements to elevate service quality About You: Proven experience in managing a global HR Shared Services function Strong leadership and team-building skills Commercially aware with a service-driven approach Adept at navigating HR systems More ❯

satisfaction. Key job responsibilities - Launch sites, monitor performance metrics, and report on the status of key objectives that affect deliverables - Use data to understand operational challenges and create continuous improvement initiatives - Work with a variety of other Amazon departments to identify and leverage best practices - Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress … and will take the lead when it comes to designing their implementation. In parallel, you will be in direct contact and managing the performance of our external suppliers, driving improvement, but also helping us scale. You'll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do … Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience in driving end to end delivery, and More ❯

Legal Innovation Analyst on board to join their forward-thinking Practice Tech and Innovation team. This is a brilliant opportunity for someone with a passion for legal tech and process improvement who thrives in a collaborative, fast-moving environment. About the Role: As a Legal Innovation Analyst, you’ll play a key role in supporting the adoption and … tools, providing training and support to lawyers and teams (Kira, Legatics, etc.) Partner with legal and business services teams to understand their workflows and identify opportunities for tech-driven improvement Translate legal use cases into innovative solutions, often acting as the link between the lawyers and the innovation team Lead or support delivery of new solutions – from idea through … them into tangible solutions Detail-oriented, highly organised, and proactive in driving change Self-starter, with a collaborative approach and strong stakeholder engagement skills Exposure to design thinking, legal process improvement, or Gen AI tools is a big plus Bonus Points: French language skills (oral and written) Exposure to agile or innovation methodologies (Design Thinking, Storyboarding, “Jobs to More ❯

Lead data standardisation efforts for campaign assignments, constituent records, and financial reconciliation Implement de-duplication protocols and improve data entry processes. Project Management & CRM Optimisation Lead a structured CRM improvement project in collaboration with consultants Develop a roadmap for database enhancements aligned with organisational goals Liaise with internal teams, external consultants, and Blackbaud support to implement system improvements Monitor … management. User Support and Training Provide training and guidance to staff on Raiser’s Edge/NXT usage Monitor user practices and perform audits to ensure consistency and accuracy. Process Documentation Develop and maintain comprehensive documentation for all CRM-related activities Ensure data entry, reporting, and appeal procedures are clearly outlined and up to date. Data Segmentation Provide data … strategy with organisational priorities in coordination with senior leadership. Qualifications & Skills Demonstrable experience managing Raiser’s Edge/NXT or similar CRM systems, database restructuring/optimisation, automation, and process improvement Proficiency in data management, donor segmentation, confidence in working with large datasets Experience in supporting charities and fundraising teams in a data role Strong analytical and problem More ❯

ID: Amazon UK Services Ltd. As an Amazon Technologies Systems Engineer, you will be the primary point of contact for internal customers and partners, driving the implementation and continuous improvement of world-class maintenance, repair, and supportability solutions for Amazon's Mechatronics and Sustainable Packaging systems within Amazon's Fulfillment Centers. You will lead cross-functional engineering and product … support teams engaged in continuous improvement initiatives to enhance processes around maintenance and reliability of these systems. You will analyze large-scale data from PLCs, sensors, controls equipment and maintenance records to identify improvement opportunities around preventative maintenance, system optimizations, reliability metrics, and overall equipment effectiveness. Utilizing this data, you will engage customers to understand and document business … equipment and robotics & mechatronics systems. - - Develop and deliver impactful data-driven analyses, based on equipment failure and downtime data to justify need for change and recommendations. - Lead Kaizen and process improvement events, including Failure Modes and Effects Analyses (FMEA) to reduce downtime, eliminate errors and defects, and optimize overall equipment performance. - Engage cross functional teams of maintenance technicians More ❯

tech, and orchestrating complex change across multiple domains. What You’ll Drive & Deliver: Architect the Future of Health Services Create modern, scalable Target Operating Models (TOMs), capability frameworks, and process architectures that reshape how functions like underwriting, claims, provider networks, and billing operate. Build business architecture models that deliver compliance, agility, and competitive edge — all aligned to regulatory requirements … impact assessments, communication strategies, and training plans that bring people along for the ride. Act as the crucial link between business and tech — translating vision into delivery. Drive Continuous Improvement Identify pain points and lead lean process improvements that reduce cost, improve speed, and elevate quality. Apply Six Sigma, VOC analysis, and other improvement frameworks to bring … insurance operations, products, and regulatory landscapes (or similar regulated sectors). A proven record of leading tech-enabled change across multi-functional environments. Skills & Certifications: Mastery in developing TOMs, process flows (BPMN), capability maps, and detailed business requirements. Experience with core health insurance systems (e.g., Facets, OHI, Guidewire, Salesforce Health Cloud). Strong expertise in change management, benefits realization More ❯

tech, and orchestrating complex change across multiple domains. What You’ll Drive & Deliver: Architect the Future of Health Services Create modern, scalable Target Operating Models (TOMs), capability frameworks, and process architectures that reshape how functions like underwriting, claims, provider networks, and billing operate. Build business architecture models that deliver compliance, agility, and competitive edge — all aligned to regulatory requirements … impact assessments, communication strategies, and training plans that bring people along for the ride. Act as the crucial link between business and tech — translating vision into delivery. Drive Continuous Improvement Identify pain points and lead lean process improvements that reduce cost, improve speed, and elevate quality. Apply Six Sigma, VOC analysis, and other improvement frameworks to bring … insurance operations, products, and regulatory landscapes (or similar regulated sectors). A proven record of leading tech-enabled change across multi-functional environments. Skills & Certifications: Mastery in developing TOMs, process flows (BPMN), capability maps, and detailed business requirements. Experience with core health insurance systems (e.g., Facets, OHI, Guidewire, Salesforce Health Cloud). Strong expertise in change management, benefits realization More ❯

and amongst different stakeholder teams to ensure effective engagement with the strategy and compliance with processes Provide compliance measurement of project with the information management governance processes, and continuous improvement of the governance provisions Responsible for the collation and escalation of information management issues and concerns to the Head of Information Management and Project Leadership Leading the compliance monitoring … complexity, preferably within nuclear or highly regulated industry Hands on experience of a ISO27001 or equivalent environment In-depth knowledge of designing and implementing information & configuration management strategies and process improvement practices across large programmes and multi-disciplinary teams Ability to set up and implement information management systems and processes in a fast-paced environment Process driven … detail Strong leadership and influencing skills to manage and motivate teams in and outside of the Project Strong communication and interpersonal skills Outstanding track record of information & configuration management improvement and delivery Excellent presentation and reporting skills Have an in-depth understanding of the design and delivery requirements of technically complex projects in the architectural/engineering/construction More ❯

and proven methodology * Run E2E application portfolio coverage : from Design to Operate inc. application evolution * Some primary functions are to investigate and analyse various behaviours of applications portfolio, propose improvement process/work around methods for an optimized infrastructure solution on the application. * Identify, assess risks and opportunities in your area of duty. Identifies and prioritizes events that … might negatively/positively affect the programme/process/function objectives and categorizes them. * Performing End to End testing on applications in the portfolio and identifying/analysing the errors. * Ability to work in a collaborative environment. * Prepare an infrastructure solution proposal for the Business. * Support the application performance improvement initiatives. * Qualification & Experience: * We seek out curious … experience in IS/IT operations and/or IS/IT project management * Proven experience in AOP management * Experience in subcontracting/supplier management * Proven experience in driving process improvement * Ability to handle constantly changing priorities in an agile and flexible manner * Very strong customer orientation * Proven experience in communication and stakeholders management (incl. customer expectations) * Proven More ❯

Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The … ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management. Key Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process … ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven More ❯

Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The … ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management. Key Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process … ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven More ❯

time and improvements in learner proficiency. Utilize expertise in authoring tools and agile methodologies to enhance instructional design processes. Monitor and analyze KPIs regularly to ensure data integrity and process improvements. Advance the organization's learning capabilities through innovative video production and impactful training modules, establishing an AI-first approach that balances automation with pedagogical excellence. Use ID tools … build content. BASIC QUALIFICATIONS 3+ years of program or project management experience 3+ years of experience working cross-functionally with tech and non-tech teams 3+ years of implementing process improvements using data and metrics Bachelor's degree Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL Experience defining program requirements and leveraging data for improvements Strong instructional design … micro-learning, assessment design, adaptive learning, gamification, and social learning. PREFERRED QUALIFICATIONS 3+ years of leading end-to-end delivery and communicating results to senior leadership 4+ years of process improvement experience Stakeholder management experience across organizational levels Experience in process building, project management, and scheduling Understanding of AI content generation, validation, hybrid development, AI bias, and More ❯

Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts … for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting … business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance More ❯

control deficiencies; • Work with Compliance Officers, legal, business teams and technology partners to identify deficiencies in internal controls and operational processes and identify root cause of issues; • Participate in process improvement initiatives, including identifying and implementing best practices in effective and innovative ways; • Continuously identify industry best practices and contribute to the improvement of the Assurance Program … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯

by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To … be highly collaborative with other key functions including Go to Market, Sales Operations, Finance, Business Systems and Sales teams. The candidate will develop a strong team which focuses on process improvement, technology enhancement and technical accounting expertise and ability to scale in a fast paced environment. Job Responsibilities Lead the global revenue recognition team and oversee all aspects … and play a key role influencing the evolution of both with regards to revenue recognition as the company continues to grow and scale. Run a smooth month-end close process, developing and maintaining high quality reporting, reconciliations and controls around revenue and deferred revenue with the team. Working closely with Group Financial Reporting and Financial Planning and Analysis teams More ❯

About the Team & Business Line: Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and … and communicating Transformations Office’s expertise, best practices and technological solutions. Attend and contribute to the Transformation Office BOC SteerCo. Coordinate with cross-functional teams responsible for project delivery, process improvement, platform and technology integration ensuring alignment with overall strategic vision. Lead and mentor junior team members to foster a culture of innovation, collaboration, and continuous improvement More ❯

quality and execution. You will have a strong track record of leading and supporting security programs, demonstrable program/project management experience, comprehensive knowledge of government clearance (e.g. AGSVA) process and reporting requirements, and a deep understanding of government security programs and processes (including securely on-boarding program staff). You will obsess over internal and external customers and … shift extremely fast. You must be able to operate independently to lead and manage personnel security projects, continuously triage and prioritise accordingly, communicate clearly and compellingly. Key job responsibilities - Process and review personnel security clearances and maintain all security documentation, files, and clearance and suitability rosters in accordance with government requirements. - Contribute to the development and evolution of personnel … responses and resolution of security-related inquiries and requests. Overall, the personnel security specialist plays a vital role in maintaining a secure and compliant environment while actively contributing to process improvement and stakeholder support. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed More ❯

Engineering Manager for Retail Banking, you will lead multiple missions, driving the delivery of exceptional digital experiences and reliable backend services. Your leadership will foster collaboration, innovation, and continuous improvement while aligning technical strategy with customer-centric business objectives. You will work closely with Product, Agile Delivery, and other Engineering leaders to drive strategic initiatives, improve engineering practices, and … environment of professional growth, autonomy, innovation, and psychological safety. Recruit, mentor, and develop high-performing engineers across mobile and backend disciplines. Champion agile methodologies (Scrum, Kanban, Lean), encouraging continuous process improvement. Ensure strong alignment and communication between technical teams and business stakeholders. Required Skills: Proven experience managing cross-functional engineering teams (mobile and backend) in a fast-paced, agile … high-performance culture. Ability to balance strategic technical oversight with effective delivery management. Strong stakeholder management and collaborative communication skills. Demonstrated capability to leverage data and metrics to drive improvement in team productivity and product quality. Hands-on experience in cloud-native architectures (AWS), modern mobile development practices, and automation. Familiarity with Developer Experience (DevEx) frameworks like SPACE. Some More ❯

of the organisation Utilise LinearB to track and report on engineering metrics and team performance Implement and maintain delivery tools that work effectively across time zones and distributed teams Process Improvement Drive agile maturity across all engineering teams, tailoring approaches to team needs while maintaining consistency Facilitate regular retrospectives and identify opportunities for process improvement Design … continue growing our team Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us! Our Interview Process First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience More ❯

of the organisation Utilise LinearB to track and report on engineering metrics and team performance Implement and maintain delivery tools that work effectively across time zones and distributed teams Process Improvement Drive agile maturity across all engineering teams, tailoring approaches to team needs while maintaining consistency Facilitate regular retrospectives and identify opportunities for process improvement Design … continue growing our team Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us! Our Interview Process First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience More ❯

Provide summarized 1 pager write up for each escalation giving the summary of the store, chronology of events leading up to the escalation, immediate resolution provided, gaps in Investigation process and proposed systemic/process fixes. • Should identify emerging threats and technological advancements and create risk position paper per quarter, gain alignment with legal and create a repository … to band saws, kayaks to Kindles on Such a large impactful program opens Amazon to many risks both financial and reputational. BASIC QUALIFICATIONS 3+ years' experience with Risk Investigation process • Proficiency in transaction risk investigation knowledge and process • Graduate degree in any discipline. • Candidate must demonstrate language proficiency in all the following: Verbal, writing, reading and comprehension. • Capability … and objectives • Have the ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of your proposals • Learner who seeks out and generously shares best practices PREFERRED QUALIFICATIONS Proficiency in multi-skill or More ❯

Key Responsibilities: Oversee the quality, integrity, and storage of data captured by the SEND Service Design and maintain performance dashboards (ideally in Power BI) to support reporting and service improvement Extract, analyse, and report on KPIs and service outcomes in line with statutory and operational priorities Benchmark data against regional and national datasets, including statistical neighbours Work collaboratively with … Excel, and SQL for reporting and dashboard development Experience handling statutory SEND returns and knowledge of the DfE SEND Code of Practice Confident in data quality assurance, governance, and process improvement Able to present complex data clearly to non-technical audiences Contract Details: £400 per day (Inside IR35, via umbrella) 3-month rolling contract, full-time (35 hours More ❯

with our everyday AI platform built for Multifamily. About the Role Review & Document Business Processes: Understand and map existing business processes across teams, identifying inefficiencies and opportunities for improvement. Process Improvement & Testing: Design and conduct thorough testing of processes and features, helping the team understand what's working and why - and identifying the root causes of issues when … AI-driven solutions with excellent communication and collaboration skills across both technical and non-technical teams. Must have: Proven experience as a Business Analyst or in a similar analytical, process-driven rol Strong understanding of SaaS products and technology environments - no coding required, but a curiosity about how things work under the hood is key. Excellent skills in process mapping, documentation. Experience in designing and running UAT or process testing initiatives. Comfortable translating complex workflows into clear documentation and diagrams. Nice to have: Ideally deep experience working with Notion Automation experience Compensation & benefits Salary range: £60,000 - £75,000 (experience dependent) Deliveroo weekly allowance Healthcare Central London office - 3 days a week Unlimited holidays About the Team More ❯

opportunities Key Responsibilities Support Transformation Projects: Play an active role in the rollout of our new finance systems, ensuring business needs are accurately captured and translated into technical solutions. Process Improvement: Review existing finance processes, suggest improvements, and document current and future workflows. Data Management: Assist with data cleansing, analysis, and migration activities to ensure integrity and accuracy … orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please More ❯

opportunities Key Responsibilities Support Transformation Projects: Play an active role in the rollout of our new finance systems, ensuring business needs are accurately captured and translated into technical solutions. Process Improvement: Review existing finance processes, suggest improvements, and document current and future workflows. Data Management: Assist with data cleansing, analysis, and migration activities to ensure integrity and accuracy … orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please More ❯