1 to 25 of 64 SLA Jobs in London

ownership, timelines, and outcomes. Coordinate across Sales, Consulting, Engineering, and Operations to deliver change effectively. Success Measures Performance will be measured against: Service performance (SLA and KPIs) Client satisfaction and retention Commercial performance (renewals and revenue) Operation maturity and scalability Team engagement and capability development Teammates’ benefits: Bonus Schemes Life ...

portfolio. Key Responsibilities Oversee day-to-day regional application operations, ensuring service reliability and alignment with enterprise standards Monitor system uptime, performance and SLA adherence Lead regional incident response and escalation management, collaborating with global IT teams where required Partner with business leaders, system owners and end users to gather ...

applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows ...

relevant experience. Well versed with Physical DC Infra and different OS or devices like Servers/Networks/Firewall/Storage etc. Vendor coordination, SLA management, reporting Location -London, UK Onsite role Workforce Optimization Job Description Profile/Role Description Expert level understanding of Contact Center Components, solutions, Call flow ...

Support issues, as part of a team & individual contributor A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s Manage/contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status ...

governance processes, policies, standards, and principles Advise stakeholders on infrastructure solutions, risks, costs, and benefits Ensure reliability, availability, and performance of infrastructure services with SLA focus Identify continuous improvement opportunities and implement solutions to optimise delivery and operations Maintain knowledge of IT industry best practices, emerging technologies, and security trends ...

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

network services. Review and implement change requests in line with governance, risk, and compliance requirements. Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks. Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities. Deliver onsite troubleshooting, configuration, and infrastructure improvements ...

frameworks and procedures on vulnerability management to enhance effectiveness. Drive engagement with key third party service providers on vulnerability management, supporting effective reporting and SLA adherence. Assist in designing and implementing policies, procedures, and frameworks related to testing and vulnerability management. Refining and reporting on key metrics and contribute ...

frameworks and procedures on vulnerability management to enhance effectiveness. Drive engagement with key third party service providers on vulnerability management, supporting effective reporting and SLA adherence. Assist in designing and implementing policies, procedures, and frameworks related to testing and vulnerability management. Refining and reporting on key metrics and contribute ...

product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment. Core Deliverables RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance. Key accountabilities of the role Inbound compliance: Align Ops, Supply Chain ...

essential). Proven experience supporting Salesforce users in a ticket-based or service desk environment. Comfortable managing a high-volume support queue in an SLA-driven setting. Familiar with ITIL principles and service management best practices. Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks). Confident engaging directly ...

team for all domains. Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA) Coordinate with other teams/departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations. Look for opportunities ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

closely with global SOC teams to ensure aligned service delivery Deliver operational dashboards, performance reports, and executive summaries Track SOC metrics including MTTD, MTTR, SLA performance and investigation quality Threat Intelligence & Proactive Security Lead proactive threat hunting initiatives Ensure effective use of threat intelligence feeds and behavioural analytics Support security ...

productivity within the team. Day-to-Day Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

ready. Obligations Tracking: Maintain a central Contract Obligations Tracker to ensure every deliverable promised in an SoW is monitored and reported. Account Operations & Governance SLA & KPI Management: Gather and analyse KPI data, monitoring performance against SLAs and providing detailed monthly rationale for service reviews including RAID log management. Governance Support ...

environments across servers, networks, and end-user systems Experience supporting a complex, multi-user IT environment Proven track record of resolving technical issues within SLA-driven environments Experience contributing to infrastructure or system improvement initiatives Strong problem-solving and diagnostic ability Ability to prioritise effectively in a high-demand environment ...

products and services, including Mobile, Broadband, and related telecom services (full training to be provided) Process, validate, and fulfil customer orders accurately and within SLA timelines. Coordinate with internal teams (Operations, Technical, Finance) to ensure smooth service activation. Liaise with external vendors and service providers to arrange installations or activations. ...

client s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...