1 to 25 of 45 SLA Jobs in London

. Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience ...

traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change ...

Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. Act as the escalation point for complex technical issues and incidents. Oversee IT infrastructure, hardware, and cloud platforms including ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

Microsoft 365 Configure MFA, Conditional Access, and endpoint security policies Troubleshoot device build, deployment, and provisioning issues Ensure builds are standardised, documented, and meet SLA requirements Maintain accurate asset records and technical documentation Support onboarding, offboarding, and device refresh processes Identify opportunities to improve and automate build and provisioning workflows ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Recent hands-on experience for both Exchange Online and On-Premises Exchange is essential. Proficiency in Exchange 2016 & 2019 (migration Exp) or higher. ...

database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

required by the post, including the ability to act on own initiative in these areas and meet tight deadlines. Experience of using SLAM (Service Level Agreement Management) database Previous experience of interpreting National information standards, and implementing guidance and new initiatives Experience of managing staff Experience of designing/developing ...

Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing ...

Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing ...

employer, and learning - gaining qualifications with Solveway Apprenticeships! Role Provide first and second line support to all school staff in line with the IT SLA Monitor and respond to issues via the IT Helpdesk and escalate when needed Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/ ...

optimize storage availability and scalability. •Monitor and manage NOC (Network Operations Centre) operations related to storage and backup, ensuring incidents are resolved within SLA targets. •Collaborate with cross-functional teams including networking, server, security, and application stakeholders to deliver integrated, reliable services. •Oversee patch management, upgrades, and decommissioning of legacy ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks ...

isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance ...

requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal ...

complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

Collaborate with stakeholders to ensure automation meets functional and non-functional requirements. • Identify opportunities for new automations and drive cost savings. • Manage team performance, SLA/KPI targets, and act as escalation point for complex issues. Key Skills & Experience: • Strong experience with Power Platform (Power Apps, Power Automate ...