26 to 50 of 52 SLA Jobs in London

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

appropriate to ensure knowledge base is maintained. • To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. • To arrange all preventative maintenance activities and produce via helpdesk the appropriate reports detailing works carried out and any key activities/concerns that ...

appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns ...

financial crime operations, including CDD/EDD, transaction monitoring, sanctions screening, and SAR processes Proven experience governing third-party or outsourced operational delivery, including SLA management, governance frameworks, and performance monitoring Substantial experience with operational resilience programmes, including IBS identification, impact tolerance setting, or scenario testing Strategic capability balanced with ...

Jira project configuration at production scale - workflows, schemes, custom fields, screens Confluence administration - spaces, permissions, templates Jira Service Management administration - request types, queues, portals, SLA management platform, or greenfield) User and group lifecycle operations at scale (thousands of users) Working knowledge of SCIM provisioning, ideally with Okta as the identity ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

enterprise voice platform. Key Responsibilities Own the Teams Telephony roadmap (voice, routing, call flows) Lead Direct Routing architecture and optimisation Ensure high performance and SLA's met Partner with senior business stakeholders and technical teams. About You Significant experience with Microsoft Teams Telephony & Direct Routing Background in unified communications Experience ...

Managers. Responsibilities: Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations. Onboard New Joiners and carryout ad-hoc desk moves as and when required Provide 1st -2nd Line Support with ...

Provider, based in Milton Keynes and London. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role is Account Manager – to manage and grow a set of existing clients. ...

regulatory expectations. 4. Third-Party & Outsourced Security Oversight Maintain ownership of all outsourced security activities (e.g., SOC, penetration testing providers), ensuring service quality, SLA adherence, and alignment with security and compliance requirements. Manage the ICT third-party risk lifecycle, including due diligence, ongoing monitoring, and maintenance of the DORA register ...

working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting ...

level support to the business, acting as an escalation point for critical issues while ensuring service resolutions meet or exceed agreed service level agreements (SLA). Build, refine, and govern the creation of complex reports, dashboards, and analytics solutions to drive insight-led decision-making across the business. Create ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

call readiness—to support shift‐left and consistent operational quality. Define and manage data‐driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature‐flag operations … with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on‐call practices. Clear, concise communicator ...

based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution … ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership ...

based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution … ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership ...

owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis Leading the architectural roadmap for satellite and mobile, focused on interoperability and ecosystem enablement Driving adoption of industry standards … enterprise or digital architecture with significant depth in OSS, service assurance, or network operations Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks Proven experience applying frameworks (eTOM, SID, TAM, Open APIs) in operational environments Experience delivering OSS/BSS platforms, service catalogues ...

other colleagues to ensure that the Trust PAS is populated with accurate and timely data. Provide support for the validation process for Service Level Agreements (SLA)/Non-Contracted Activity (NCA) commissioner queries. Improve the Trusts NHS Number completeness by investigating and correcting patient records where no NHS number … verified data sources for correct patient details (NHS number, address, postcode, DoB etc) and update onthe Trust PAS Dealing with monthly Service Level Agreement (SLA) and Non-Contracted Activity (NCA) validation queries within set timetable Use initiative and all available tools to establish the correct identity of the patient ...

Our client based in Sunbury is looking for a Customer Service representative to join their team. Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and ...

enterprise environment Strong involvement in contract lifecycle management (renewals, obligations, commercial terms) Experience challenging suppliers on performance, service quality, and commercial outcomes Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting Exposure to cost transparency, consumption analysis, or optimisation initiatives If your experience does not include the above … ensure that vendor relationships are well-managed, commercially controlled, and continuously improving. What You'll Own Vendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement. Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts ...

Lead Consultant – Oracle EBS Core HR, Career Development & Learning Role – Lead Consultant Technology – Oracle EBS Core HR, Career Development & Learning Functional Consultant Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Job Description We're ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 … resolution Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer ...