26 to 50 of 87 SLA Jobs in London

as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA’s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches More ❯

data platform solutions, ensuring quality, scalability, reliability and performance. Collaborating with the team, overseeing the ongoing operational support of the data platform services and processes. Ensuring the team's SLA obligations for data delivery, and reliability are met, and that incidents and requests are managed appropriately. Partner with Data Engineer Lead in forums and working groups with business stakeholders and More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

the administration team for planned preventative maintenance, remedial works, and emergency callouts. Allocate resources effectively and ensure all works are completed on time and within contract scope and set SLA's and company KPI's. Liaise closely with internal teams to coordinate jobs, materials, and staffing. Compliance & Documentation Within the companies automated service management system, ensure all activities are properly More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

ensuring a smooth and efficient buying journey. Promote TReS and ORP internally (sales, technical teams, Ricoh employees) and externally to maximise customer onboarding. Manage onboarding requests with a target SLA of 48 hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use More ❯

automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. More ❯

automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. More ❯

Act as the first point of contact for incidents and outages. Coordinate communication between on-site engineers, external vendors, and management. Execute and document emergency procedures in line with SLA/OLA requirements. Reporting & Documentation Maintain accurate shift logs, incident reports, and escalation records. Support audit and compliance requirements (ISO 27001, ISO 22301, Uptime Tier Standards). Provide shift handover More ❯

across client sites. Carry out preventative maintenance, site surveys, and event coordination. Handle small works installations and handover to clients. Deliver high-quality customer service, ensuring client satisfaction and SLA compliance. Manage and update service tickets promptly and accurately. Participate in rotational shift patterns and occasional European travel. Support documentation and administration linked to service delivery. Desirable Skills & Experience Strong More ❯

value. This regional role is key in ensuring consistency of standards and collaborating with the Data Sourcing Office to coordinate the regional operations to ensure that service level agreements (SLA) for the timeliness, quality, and coverage of the data product are consistently met. You will use business intelligence to aid in supervising and controlling these operations regionally, as well as More ❯

with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

relationships, and working closely with the senior management team. Operational responsibilities Manage the UK IT & Development Operations budget. Optimize operational models, including outsourcing partnerships. Manage hosting suppliers and ensure SLA compliance. Overall responsibilities Manage IT & Development budgets. Ensure GDPR compliance. Manage relationships with cloud/hosting suppliers. Define technical and product roadmaps. Develop and evolve SaaS offerings. Manage client and More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

met Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution Regularly prepare and present reports to clients including: SLA reports, red alert reports, patient feedback reports, referral reports, etc and create action plans to optimise performance Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯

escalating issues as necessary. Troubleshooting & Diagnosis: Conduct initial troubleshooting and diagnosis of POS issues (covering hardware, software, and network connectivity) to identify root causes and determine appropriate resolution paths. SLA Adherence: Ensure all tickets are addressed and resolved within defined Service Level Agreements (SLAs), proactively communicating status updates to affected users. Cross-Functional Collaboration: Collaborate effectively with internal IT teams More ❯

as financial services outsourcing rules, EBA outsourcing guidance, DORA, etc., ensuring they are properly considered in client arrangements and Temenos' service offerings. You will draft and provide advice on SLA arrangements, support, and upgrade policies for client contracts. You will contribute to shaping SaaS business practices by identifying opportunities for template contract and process improvements globally and locally. You will More ❯

to create transparency and consistency. Extract and analyze time-vs-output data to drive accountability and optimize resource allocation. Own postmortem processes, root cause follow-ups, and enforcement of SLA compliance across engineering, QA, and product teams. Ensure team OKRs stay aligned with company goals; track progress and drive accountability on delivery metrics. Manage tactical operations for SAFe 6.0 cycles More ❯

for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

as a knowledge base for website applications and channel maintenance tools. Working with third-party suppliers to ensure smooth website operations. Responding to web content inquiries and complaints within SLA and supporting feedback management. Contributing to digital projects and providing input into business cases and project planning. Ensuring digital communications are delivered with a commitment to equality, diversity, and inclusion. More ❯

as a knowledge base for website applications and channel maintenance tools. Working with third-party suppliers to ensure smooth website operations. Responding to web content inquiries and complaints within SLA and supporting feedback management. Contributing to digital projects and providing input into business cases and project planning. Ensuring digital communications are delivered with a commitment to equality, diversity, and inclusion. More ❯

with hands-on hardware experience. Responsibilities and activities are focused on maintaining data center infrastructure, meeting SLAs, and enabling smooth operations across cross-functional teams. Responsibilities Work and meet SLA's against assigned trouble tickets via a directed workflow First line touch point for hardware troubleshooting and technical issues Perform regular server hardware repairs (drives, motherboards etc) Carry out routine More ❯