26 to 50 of 65 SLA Jobs in London

governance. Own relationships with key strategic suppliers . Establish SRM governance, supplier evaluation, and compliance standards. Develop supplier development strategies, long-term partnerships, and SLA performance management. Map and influence key stakeholders to identify business needs and drive procurement strategy execution. Communicate procurement vision, support change management, and strengthen business ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance ...

questions into clear KPIs and dashboards Nice to have: Microsoft Fabric/modern data platform exposure Customer analytics: retention/churn, NPS/CSAT, SLA/service performance Predictive/risk scoring experience (early-stage is fine) Data governance awareness (definitions, access, consistency) Important: This is a BI & reporting role ...

Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. You will be fluent Dutch speaking and both written and verbal, ideally to A2/B1 certified Job Responsibilities:- Should be able to read ...

Process purchase orders and make payments Onboard new suppliers Fulfil/despatch ESD licences Deal with customer queries Communicate effectively with software vendors SLA management Timely order fulfilment Cross-functional coordination Requirements The ideal Purchasing Administrator will have the following qualities: Clear spoken and written English is essential High attention ...

GitLab). Ensure high‐quality, standardised technical output across projects. Operational Excellence Oversee operational support and BAU services across identity platforms. Maintain uptime targets (SLA 99.999) through proactive monitoring and strong incident response. Identify risks and maintain architectural integrity. Participate in the on‐call rota. Stakeholder Engagement Build strong working ...

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

environment. Key Responsibilities Servicing and supporting Canon, Ricoh and Kyocera devices Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements Carrying out both reactive repairs and planned preventative maintenance Ensuring all work is completed within agreed response times and to a high professional standard Installing ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

servicedesk system perform initial triage of all calls and assign to correct team. Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. Provide ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

practice across core business systems. Key Responsibilities: Lead strategic governance, configuration, and optimisation of Oracle Fusion Oversee incident, problem, change, and release management ensuring SLA compliance Drive proactive monitoring, performance tuning, and system resilience Manage external managed service providers and supplier performance Provide senior stakeholder engagement, reporting, and escalation management ...

execute changes across the product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting or experience in the aviation industry Experience in driving adoption and managing change management within ...