26 to 44 of 44 SLA Jobs in London

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite. What makes Ashurst a great place to work? We offer you all the things you should ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated. Strategy Availability/Reliability • Take responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of "always ...

Create meaningful reporting & executive insight Deliver clear, actionable reporting for both: Technical teams (operational prioritisation) Senior stakeholders (strategic risk visibility) Track key metrics including SLA adherence, vulnerability ageing, exposure trends, and coverage Provide regular updates to senior leadership and risk committees Lead tooling and data integration Own the coordination ...

appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone ...

Kafka, Event Hubs, or equivalent). Working knowledge of data contract standards and tooling (e.g., ODCS), and practical experience implementing quality, schema, and SLA commitments in production. Familiarity with the machine interface layer: APIs (REST, GraphQL), AI agent frameworks, MCP, vectorization, and low-latency query patterns for AI consumption. Understanding ...

scoping to implementation and improvement Act as the final escalation point for complex network faults and issues Ensure network availability and performance meet strict SLA targets Design and implement scalable, resilient carrier-grade solutions Monitor network health and respond proactively to alarms and incidents Produce high-quality documentation ...

complex, regulated environment. Key Responsibilities Lead the implementation of SRE best practices across cloud infrastructure Drive improvements in observability, alerting, and capacity planning (SLA/SLO/SLI) Identify and reduce operational toil through automation and remediation frameworks Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible … knowledge of observability/APM tools (e.g. Grafana, Datadog, Dynatrace) Proven experience managing incidents, root cause analysis, and on-call support Understanding of SLA/SLO/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise ...

within SLA. Client Details The company is a well-established organisation within the financial services sector. Description Resolve application incidents and service requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor … Support production deployments, validation, and post-release activities Create and maintain runbooks and support documentation Drive continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

Reporting & Stakeholder Communication Produce regular vulnerability reporting (weekly, monthly, quarterly) Build tailored remediation outputs for technical teams Prepare executive and governance reporting packs Track SLA performance, aged vulnerabilities, and remediation progress Ensure clear evidence of reporting distribution and stakeholder engagement Remediation Management Maintain remediation tracking and follow-up logs Drive … audit Ensure vulnerability status updates are current and traceable Provide closure summaries for reporting and governance Governance & Continuous Improvement Support KPI/KRI and SLA reporting dashboards Contribute to governance meetings and reporting cycles Maintain action logs and continuous improvement backlog Support improvements in data quality, ownership, and workflow consistency ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Training Firebrand ...

wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will … stock, warranties and software licences in accordance with the asset register. Instigate hardware swap-outs within the timescales set out by the available SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Training Firebrand ...

infrastructure and cluster design, and network architecture and performance. Evaluate power, cooling, redundancy, resiliency, scalability, and operational readiness across complex infrastructure programs. Validate SLA feasibility and performance guarantees against real deployment and operating conditions. Determine whether infrastructure and engineering designs can realistically achieve contracted SLAs, utilization targets, revenue assumptions … clusters, and AI compute environments. Strong understanding of networking and interconnect architecture, cloud and hybrid infrastructure, and resiliency and redundancy models. Experience assessing SLA design, operational performance metrics, and deployment feasibility. Proven ability to evaluate technical feasibility alongside commercial and financial implications. Ability to challenge engineering assumptions and independently validate ...

ensuring work is executed in a safe and suitable manner Working as directed to ensure timely completion of PPM’s and reactive work to SLA’s Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Supervising all operational and maintenance activities, to ensure work … executed in a safe and suitable manner and complies with SLA’s Supporting the Shift Engineering Teams to ensure correct operation of the critical services of the Data Centers You will have site sign off for works to take place and to accept successful completion ensuring ...