26 to 50 of 126 SLA Jobs in London

experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous ...

Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence, ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer ...

points and opportunities Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.) Use data to prioritise, measure impact, and drive continuous optimisation Partner closely with ...

Employee Central security, foundation objects, and effective dating. • Proven ability to troubleshoot complex, multi-layered access issues. • Experience working in global AMS models with SLA/KPI ownership. • Strong understanding of release management and production support processes. • Familiarity with ticketing tools (ServiceNow, Jira). • Ability to communicate effectively with ...

transparency of assumptions, limitations, and model performance. Build and productionize analytics that advance intraday/EoD automation (services, APIs, pipelines) with clear SLOs/SLA, observability, reliability engineering practices, and tight integration into trading/risk platforms. Provide technical leadership and mentorship; conduct code/method reviews, establish research engineering ...

Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide ...

allocate planned and reactive work efficiently. Collaborate with operational teams to ensure maintenance data reflects site requirements. Assist with the development of reports covering SLA performance, response times and compliance. Schedule reactive maintenance and helpdesk call-outs. Maintain CAFM asset registers, records and spreadsheets. Provide general administrative support as required. ...

categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/request workflows) Background selling displacement deals or helping customers migrate from legacy enterprise software Understanding of AI‐powered automation, self‐service workflows ...

connected and receiving/transmitting good audio/video. Daily room checks and preventative maintenance tasks. Complete service desk workload in accordance with Technology SLA’S and procedures, escalating any outside your skill set. Assist in day-to-day Audio-Visual tasks. Ensure daily tasks carried out effectively and responsibly ...

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions ...

enrichment actions, and onboarding accelerators.Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts).Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

operations and client expectations, translating technical engineering data into clear, actionable executive updates. Performance Governance: Lead formal monthly and quarterly progress reviews, presenting transparent SLA/KPI reporting, compliance metrics, and asset performance insights. Technical Leadership & Operational Excellence Technical Authority: Serve as the final on-site escalation point across complex ...

operations and client expectations, translating technical engineering data into clear, actionable executive updates. Performance Governance: Lead formal monthly and quarterly progress reviews, presenting transparent SLA/KPI reporting, compliance metrics, and asset performance insights. Technical Leadership & Operational Excellence Technical Authority: Serve as the final on-site escalation point across complex ...

routine customer correspondence, and other customer-related documentation using approved templates, playbook positions, and lawyer guidance.* Support Legal Leasing review of root cause analyses, SLA events, and related operational incident materials where customer contractual obligations or contractual remedies may be implicated.* Support Legal Leasing in providing practical contract interpretation ...

include: Leading Data Operations across a complex cloud and data ecosystem Managing suppliers, offshore teams and support resources Driving incident management, service improvements and SLA performance Ensuring environments remain scalable, compliant and fit for purpose Overseeing data pipeline reliability and operational performance Supporting deployment, release and change management processes Providing ...

categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/request workflows) Background selling displacement deals or helping customers migrate from legacy enterprise software Understanding of AI-powered automation, self-service workflows ...

days off. Key Responsibilities: • Monitor network, server and application performance • Respond to system alerts, incidents and outages • Create and manage incident tickets while meeting SLA targets • Assist with root cause analysis and continuous service improvement • Support maintenance activities and planned infrastructure changes • Produce technical documentation and operational procedures Skills ...

People (HCM) systems, including Workday, and the broader Checkout.com tech stack. Independently triage, diagnose, and resolve integration failures and data discrepancies within SLA, escalating when issues exceed defined complexity thresholds. Lead the development and support of Workday integrations using EIB, Core Connectors, RaaS, Workday Studio, and Workday Orchestrate. Partner with ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

knowledge. Excellent communication and customer service skills. Ability to work independently and manage priorities. Full UK driving licence. Desirable Experience within managed service or SLA-driven environments. Knowledge of Microsoft Teams Rooms and meeting room technologies. Structured cabling and infrastructure installation experience. Relevant industry certifications or manufacturer accreditations. Personal Attributes ...

evolving in real time Adaptability, intellectual curiosity, and a strong builder mentality Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement ...

people. What You\'ll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...