26 to 50 of 73 SLA Jobs in London

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

engineers following process Track ticket progress and ensure timely updates are provided to customers Coordinate spare parts requests and field service resources to ensure SLA compliance 4. Customer Communication & Satisfaction Provide regular updates on issue status and solutions to customers Collect customer feedback and assist in improving service quality Maintain ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks ...

isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding of SLA compliance and response time expectations, with consistent updates on ticket progress. Technical Skills: Proficient in basic to intermediate SQL for maintaining and cross-checking marketing ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance ...

requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal ...

ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner. Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc. Provide the highest quality customer care and communication ...

succession planning. Expertise in agile delivery (Scrum, SDLC; exposure to SAFe/LeSS) and pragmatic governance. Commercial acumen: budget ownership, vendor management, and SLA oversight. Outstanding stakeholder engagement and influencing skills at executive level. Technical fluency to collaborate with engineering, DevOps, architecture, and InfoSec teams. Relevant certifications (Agile/Scrum ...

compute infrastructures, GPU clusters, and model training platforms. Monitor system health, performance metrics, and proactively resolve incidents to maintain uptime and meet SLA targets. Collaborate with cross-functional teams to deliver seamless operations and support strategic projects. Implement security best practices, patching, and disaster recovery processes. Document procedures, configurations ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both ...

obligations and partner requirements. Knowledge and an understanding of the new Cisco Partner 360 program. Cisco Renewals Manager certification highly valued. Demonstrated excellence in SLA, support metrics, and KPI management. Outstanding communication, negotiation, and stakeholder engagement skills. Commercial acumen with a sales-first, results-driven approach, knowledgeable, articulate and confident. ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

Collaborate with stakeholders to ensure automation meets functional and non-functional requirements. • Identify opportunities for new automations and drive cost savings. • Manage team performance, SLA/KPI targets, and act as escalation point for complex issues. Key Skills & Experience: • Strong experience with Power Platform (Power Apps, Power Automate ...

Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder ...