51 to 75 of 170 Service Delivery Jobs in London

to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London. Sounds great, what will I be doing? As the Digital Service Design Lead … high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation … of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities. The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and More ❯

IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT … Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana … services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their More ❯

Job Title: Senior Platform Delivery Lead (BPMN & DMN Orchestration Platform - Camunda) Location: London (3 days a week on-site) Contract Length: Until 31/03/2026 (possibility for extension) Working Pattern: Full Time Rate: Highly competitive rate available for suitable candidates Join Our Team! Are you ready to lead the charge in delivering innovative BPMN & DMN solutions? Our … client is seeking a passionate Senior Platform Delivery Lead to architect, build, and implement a cutting-edge BPMN & DMN Orchestration Platform based on Camunda. This is your chance to make a significant impact in the financial sector while working in a dynamic Agile DevOps environment! Purpose of the Role: Architect and Build: Take the reins in designing and implementing … a new BPMN & DMN Orchestration Platform. Manage Delivery: Oversee Agile DevOps delivery of platform engineering resources to enable seamless automation capabilities across the EMEA region. Required Skills and Experience: Experience in implementing Camunda into enterprise DevOps platforms and integration with on prem and cloud-based architectures is essential. Experience in implementing BMPN and DMN based engines for business More ❯

Job Title: Senior Platform Delivery Lead (BPMN & DMN Orchestration Platform - Camunda) Location: London (3 days a week on-site) Contract Length: Until 31/03/2026 (possibility for extension) Working Pattern: Full Time Rate: Highly competitive rate available for suitable candidates Join Our Team! Are you ready to lead the charge in delivering innovative BPMN & DMN solutions? Our … client is seeking a passionate Senior Platform Delivery Lead to architect, build, and implement a cutting-edge BPMN & DMN Orchestration Platform based on Camunda. This is your chance to make a significant impact in the financial sector while working in a dynamic Agile DevOps environment! Purpose of the Role: Architect and Build: Take the reins in designing and implementing … a new BPMN & DMN Orchestration Platform. Manage Delivery: Oversee Agile DevOps delivery of platform engineering resources to enable seamless automation capabilities across the EMEA region. Required Skills and Experience: Experience in implementing Camunda into enterprise DevOps platforms and integration with on prem and cloud-based architectures is essential. Experience in implementing BMPN and DMN based engines for business More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT … Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st–3rd line technical support to customers … customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals More ❯

IT Operations/Monitoring/Service Management Engineer We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving … and delivering excellent service, this could be the role for you. What you'll be doing Acting as the first point of contact for event management queries and issues. Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly. Maintaining operational integrity of monitoring systems, including user access and software version control. Supporting proactive identification and resolution … of potential service issues before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). Experience with N-able N More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet's IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. Job Purpose As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. Clear communication of the defined solution to the delivery and service teams (both in house and third party). Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

Service Reliability Engineer 3 month contract Hybrid Occasional travel to London £550 - £570pd (Outside IR35) Role Overview: We are seeking a highly skilled Service Reliability Engineer/to join our team. This role is pivotal in helping our clients visualise and implement improvements to their IT landscapes, focusing on system reliability and observability. You will be responsible for … the associated benefits. This role requires facilitation of client-facing workshops and interviews to gather valuable input. Key Responsibilities: - Provide strategic insights to be included in a future IT Service Management Blueprint for Reliability. - Create relevant blueprint artefacts addressing Process, Organisation, Technology, and Information (POTI) concerns. - Plan and facilitate workshops with client stakeholders to co-create the blueprint. - Offer … expertise in establishing a maturity baseline and target for reliability capabilities. - Coordinate and support maturity workshops with stakeholder participation across Service Delivery and selected Business Units. Key Skills Required: - Proven experience in solution reliability and availability engineering. - Ability to identify, document, and articulate risks impacting system reliability and availability. - Proficient in conducting Failure Analysis such as Failure Modes More ❯

and ensuring that all transformation projects adhere to a strict change control process. ''Previous applicants need not apply'' Main duties of the job Key Responsibilities:Deliver a client-focused service that promotes excellent customer service and good working relationships.Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and the … production of management information.Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.Lead and motivate a … team, ensuring high standards of service delivery and staff development. About us We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our More ❯

ll work for you". What you will be doing Define, track, and report on IT performance KPIs and SLAs. Analyse trends and identify areas for improvement in IT service delivery. Collaborate with IT leadership to align performance goals with business objectives. Develop and implement IT quality standards, frameworks, and best practices. Conduct regular audits and assessments of IT … ITIL. Facilitate root cause analysis and corrective action planning for recurring issues. Promote a culture of quality and accountability across IT teams. Work closely with business units to understand service expectations and feedback. Provide clear and actionable performance reports to senior management. Support change management and communication efforts related to quality initiatives. Deliver monthly performance reviews to IT leadership … s or master's degree, or equivalent professional qualification, in Computer Science, Software Engineering, or a related field. Successful candidates will have a proven background and experience in IT service management, performance analysis, or quality assurance roles. Alongside additional experience in a IT managerial or leadership role, with responsibility for driving performance improvements or managing quality frameworks. Ideally successful More ❯

We are seeking a Delivery Manager with eCommerce experience to lead digital transformation and service delivery projects. You’ll manage profitability, delivery, and client relationships while motivating multi-disciplinary teams and driving growth. Key Responsibilities: Lead multiple digital projects end-to-end. Ensure profitability, planning, and delivery. Build strong client relationships and identify opportunities. Grow and More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … at a senior level in line with your Account Plan. As the Service Director you will interface with Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. Youll … work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a More ❯

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist in … planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and … or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong relationships with customers, team members, and external stakeholders to support service delivery. Coordinate meetings and follow up on action items to drive project success. More ❯

internal teams and clients. Collaboration & Integration : Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms. Performance & Team Development : Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional … in the luxury lifestyle space. Education & Experience Minimum of 3 years' leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery. Proven track record in leading lifestyle propositions or high-end services, with strong operational and team management experience. Demonstrated success in managing cross-functional teams and driving organizational … and interpersonal skills, with the ability to build rapport and influence high-profile clients, partners, and stakeholders. Strong commercial acumen with a proven ability to generate revenue through innovative service offerings. Analytical and data-driven approach to strategy and service improvement. Proficiency in CRM systems and management tools to enhance service delivery and member engagement. Ability More ❯

willing to travel to Glasgow periodicallyInterview Process:* Stage 1: Interview with Director (Dileep's team)* Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement.You will lead a team of experienced professionals, including … two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities:* Develop and implement a service transition framework for data platform changes* Ensure engineering teams adhere to consistent standards across change and More ❯

to travel to Glasgow periodically Interview Process: * Stage 1: Interview with Director (Dileep's team) * Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement. You will lead a team of experienced professionals … including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities: * Develop and implement a service transition framework for data platform changes * Ensure engineering teams adhere to consistent standards across change More ❯

have: Experience in managing and optimising a global claims platform. V endor management experience encompassing vendor selection, contract negotiation, relationship building, performance evaluation, and risk mitigation to ensure optimal service delivery and cost efficiency. Significant and substantial Agile delivery experience with a global stakeholder management mindset. A proven track record of successfully implementing a large number of … tech deliverables simultaneously. Direct Agile delivery experience for large platforms, ideally with low/no-code platforms. Substantial experience as a senior manager, having managed extensive innovation or IT migration programmes/portfolios. Proven leadership capabilities in managing large teams, including the development of next-generation IT talent. Ability to quickly create value within a fast-paced, complex work … Insurance/Finance experience preferred but not essential. Bachelors degree in a relevant field or equivalent experience. What makes you stand out? Proven experience in managing large-scale Agile delivery for complex platforms. A track record of driving innovation and implementing cutting-edge IT solutions that enhance business performance. A commitment to fostering a diverse and inclusive workplace that More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you. The Role at a Glance: IT ManagerWest London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance• Control £700k IT OPEX budget; track costs and manage asset More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset More ❯

Bulldog Skincare for Men, Jack Black and recently acquired Cremo Grooming just to name a few!). Now, Let's Get Down to Business This role supports the Customer Service team in achieving its goals by ensuring accurate and efficient management of Master Data, Deflator agreements, and EDI processes. The position plays a key part in enabling smooth end … to-end operations from order to invoice and invoice to cash, contributing to outstanding service delivery for both internal and external stakeholders. If there's one thing you'll get here at Edgewell, it's a collaborative group full of likeable, diverse and nurturing colleagues. They're an inspiring bunch. Responsibilities Contribute to the team's achievement of … Customer Service goals. Demonstrate outstanding customer service through accurate Master Data, Deflator, and EDI management. Ensure Master data and systems (SAP, EDI) are correctly set up to support Order to Invoice and Invoice to Cash processes. Manage Product, Customer, and Pricing Master Data, including hierarchies, SKU switches, and delists. Identify process changes related to Price Approval Forms, EANs More ❯

Skincare for Men, Jack Black and recently acquired Cremo Grooming just to name a few!). Job description: Now, Lets Get Down to Business This role supports the Customer Service team in achieving its goals by ensuring accurate and efficient management of Master Data, Deflator agreements, and EDI processes. The position plays a key part in enabling smooth end … to-end operations from order to invoice and invoice to cash, contributing to outstanding service delivery for both internal and external stakeholders. If theres one thing, youll get here at Edgewell, its a collaborative group full of likeable, diverse and nurturing colleagues. Theyre an inspiring bunch. Heres a sample of what youll get up to: Contribute to the … teams achievement of Customer Service goals. Demonstrate outstanding customer service through accurate Master Data, Deflator, and EDI management. Ensure Master data and systems (SAP, EDI) are correctly set up to support Order to Invoice and Invoice to Cash processes. Manage Product, Customer, and Pricing Master Data, including hierarchies, SKU switches, and delists. Identify process changes related to Price More ❯

security improvements and enabling business transformation. The opportunity As a Senior Advisory Consultant within our growing UK&I Advisory Practice, you will be an integral part of our client delivery team, working alongside experienced advisors to support the delivery of cybersecurity strategies. This role is specifically focused on supporting clients across the UK's Defence sector, and as … to obtain a security clearance - SC level. Location: Remote working with flexibility for traveling to client sites as required Role and responsibilities: Promoting and influencing practice growth Support the delivery of billable customer engagements across the UK Defence Sector Working alongside experienced team members, delivering solutions and services to Defence clients. Assisting in maintaining client relationships through excellent service delivery, identifying opportunities to grow the account, and identifying opportunities where Atos products and services could provide value to the customer. Strategic Contribution Support the delivery of value through: Contributing to security assessments and strategy development Assisting with security architecture reviews and designs Supporting regulatory compliance initiatives Helping develop security transformation roadmaps Contributing to cloud security solutions More ❯

This is an opportunity to take ownership of a high-performing support function in a fast-paced trading environment, providing guidance to a global team and ensuring first-class service delivery across business-critical systems. The Role You will lead a small but impactful support team, ensuring operational stability across a large-scale international user base. With direct … responsibility for mentoring engineers, refining processes, and driving service improvements, you’ll play a pivotal role in how the business delivers technology to front, middle, and back-office teams. You will act as the key escalation point for complex issues, working closely with development, infrastructure, and trading support groups to resolve problems quickly and effectively. Proactive monitoring, incident management More ❯