51 to 75 of 127 Service Delivery Jobs in London

seeking an experienced Technical Programme Manager/Programme Lead to take ownership of a strategic Robotic Process Automation (RPA) initiative aimed at modernising service delivery and improving operational efficiency across key council functions. This is a critical leadership engagement to shape, mobilise and define the roadmap … enterprise-wide automation programme. The initial 6-week phase will focus on programme discovery, technical assessment and delivery planning, with a strong likelihood of extending into a multi-year implementation phase (up to 2 years) to lead delivery. Key Responsibilities Lead the mobilisation and definition phase of a Local ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … contribute to a growing organisational insight function, we'd love to hear from you. In this role, you will: - Support the planning, coordination and delivery of multiple datarelated projects from initiation through to completion. - Develop and maintain project documentation including project plans, risk registers, progress reports and document repositories. ...

days/week Standalone (initially) IT Systems Manager sought by our client to play a crucial role during their build-phase managing IT service vendors and business application vendors within the organisation. This is a fast-paced role that will have you involved in every aspect of the organisation. … excellent communication and collaboration skills, and an overall enthusiasm for managing technology and support solutions for the business. Essential Job Functions and Responsibilities: IT Service Delivery Management: Manage the work of our 3rd party Managed Service Provider for IT. This includes IT equipment and provisioning, Azure changes ...

Romania Why we need this role As a Procurement Business Partner you'll play a critical role in enabling successful customer bids and contract delivery by supporting the Sales and Solutions teams with procurement expertise. The role focuses on identifying, negotiating, and securing bespoke supplier contracts that align with … specific customer requirements, timelines, and commercial targets. This includes working closely with suppliers to co-develop tailored delivery models and ensuring procurement solutions are commercially and operationally viable. The role requires strong technical understanding of the services and solutions offered by the business, agility to manage varied bid demands ...

guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets … Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root-cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors ...

internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints. Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software … document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms. Deliver white-glove support with professional communication and a strong customer service focus. Required Skills 4+ years of IT support experience in a professional or enterprise environment. Strong technical proficiency with Windows, macOS, O365, and common ...

critical areas. YOU WILL: Collaborate with leadership to align on the right metrics for both the Digital, Data, and Cyber Security OKRs and the Service Delivery OKRs Ensure access to the necessary systems and data to support the development of a comprehensive OKR dashboard Design and build ...

projects. This is a rare opportunity to become the technical backbone of a professional, high-performing legal environment where reliability, discretion, and quality of service truly matter. The Role You’ll be the senior technical presence onsite, supporting users across the firm’s London office and remote workforce. … work is varied and hands-on: escalations, systems administration, project delivery, and day-to-day support that keeps the firm running smoothly. Key Responsibilities • Deliver 1st–3rd line support across desktops, applications, mobile devices, and core infrastructure • Act as the senior escalation point within a two-person IT team ...

Cyber Essentials Plus Monitor and maintain PSN compliance, including annual health checks, responding to security breaches, and ensuring appropriate reporting and remediation activities with service providers Monitor and maintain PCI-DSS compliance, including quarterly ASV scans, annual audits, and submissions, while managing responses to data breaches and ensuring corrective … actions Collaborate with the ICT Platform Manager, Service Delivery Managers, and Enterprise Architect to embed cybersecurity by design within Council change governance Work with business units and outsourced service providers to maintain appropriate procedures and controls, ensuring regular scans are conducted and vulnerabilities remediated Plan and implement ...

commercial terms to secure new business Planning and managing weekly sales activity in line with business objectives Collaborating closely with Operations, Finance and Customer Service teams to ensure excellent service delivery Maintaining a strong sales pipeline and reporting on performance, opportunities and market intelligence Staying ...

D365 Field Service Consultant (Hands-On) Permanent or Contract | UK Based | Hybrid Permanent up to £67,000 | Contract up to £500 per day (Outside IR35) D365 Field Service Consultant is required for a UK-based housing and property services organisation delivering large-scale digital transformation across its operational … field engineering functions. The organisation is bringing more capability in-house and investing heavily in its Microsoft ecosystem to improve service delivery, scheduling efficiency, and customer outcomes. Important: This is not an Architect role. They are specifically looking for a hands-on consultant/developer who is comfortable ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms.* Monitor data flows and system performance, ensuring uptime and service levels are met.* Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required.* Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams.* Support data recovery, reconciliation, and integration into enterprise platforms.* Participate in project, service delivery, and change control forums.* Work alongside field engineering teams to support on-site issues and wider network initiatives.* Identify opportunities to automate, improve processes, and enhance system resilience. ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … legacy systems and external APIs to ensure a joinedup technology estate. - Identify opportunities to use AI, machine learning and advanced analytics to support smarter service delivery. - Work in an agile, multidisciplinary environment and help embed modern development practices across the council. - Support version control, CI/CD and automated ...

business accelerates through organic growth and international M&A, they are looking to recruit a proven COO to ensure scalable, high-quality delivery and operational excellence. The Role The COO will lead global delivery and operational support, driving consistent, profitable outcomes and executing strategic goals. Reporting … sitting on the Board, the role is accountable for Delivered Revenue across all service lines. Key responsibilities include translating strategy into operating plans, leading transformation, overseeing service delivery, M&A integration, IT, and information security, and ensuring Board-level visibility on performance, risk, and client success. ...

Drive Transformation: Lead the charge in implementing defined IT changes that support business transformation. Your role is pivotal in collaborating with Service Delivery and Business Readiness to ensure seamless communication of IT changes. Project Management: Define project scope, goals, and deliverables while creating detailed project plans and schedules. ...

role is responsible for identifying, qualifying and on-boarding new suppliers for Space & Power as well as developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements. They work in close collaboration with internal operational teams to obtain quotations and negotiate individual orders. Managing vendor relationships … Identify potential vendors and manage the on-boarding of new vendors for co-location space and power in support of infrastructure projects. Develop Master Service Agreement, Contracts and Purchase Order terms and conditions Develop, negotiate and arrange necessary inputs and approvals for Master Service Agreements, Contracts or Purchase ...

serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mould in enterprise service delivery and shaping the future of IT Operations from the ground up. We’re looking for a Technical Observability Consultant who thrives … enterprise clients Comfortable leading customer conversations, standing up solutions, and articulating value to both technical and non-technical stakeholders Ability to bridge deep technical delivery with commercial and business outcomes Excellent communication, problem-solving, and stakeholder management skills Compensation & Benefits: Base salary: £80,000 – £100,000 (depending on experience ...

with setup and operational queries, ensuring a seamless experience.Perform regular maintenance and troubleshooting to keep printers in optimal condition.Collaborate with team members to enhance service delivery and customer satisfaction.Document all interactions and solutions in our support system to ensure continuity and improvement. What We're Looking For: Strong ...

operational queries, ensuring a seamless experience. Perform regular maintenance and troubleshooting to keep printers in optimal condition. Collaborate with team members to enhance service delivery and customer satisfaction. Document all interactions and solutions in our support system to ensure continuity and improvement. What We're Looking For: Strong ...

Type: Fixed Term Contract (3 Months, could be extended) Salary: £40,000 - £50,000 annually (FTE) Working Pattern: Full Time, Office Based Key Responsibilities: Service Delivery & Support Manage global IT operations, including helpdesk, endpoint management, and internal tools support. Design frictionless support experiences by leveraging automation and data … driven service improvements. Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com). Infrastructure & Systems Management Oversee the IT infrastructure stack, including device management and identity management platforms. Lead lifecycle management for hardware and software assets, ensuring smooth procurement and renewals. Ensure operational excellence across ...

Responsibilities Lead, support and mentor a cross-skilled team of digital forensic practitioners. Set team priorities, plan workloads and maintain consistent, high-quality service delivery. Ensure all forensic activity complies with ISO 17025, the FSR Code and internal quality standards. Oversee method validation, documentation updates and accreditation development. Manage ...

will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission. Supported by an Account Director … that we are exceeding client expectations as an agency partner and responding to client needs at all times. To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success To ensure that support ...

management, people development and leadership for junior team members •Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management … system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks, and knowledge base articles. •Coordinate with engineering ...

activities related to ICT services, including planning, design, and architecture in addition to maintenance of network and system solutions Design and support IoT service platforms Manage the full lifecycle for provided equipment and services Take responsibility for ICT services operations including 1 3/12 networks firewalls security services … Detailed planning, designing and developing of ICT services including network and server applications Network element configuration including day-to-day service delivery Network and server implementation and optimisation including designing and testing procedures Service, network and hardware migration planning and execution Proof of concept testing and acceptance ...