51 to 75 of 142 Service Delivery Jobs in London

client engagements. The role plays a critical part in cost optimisation, compliance, and commercial accuracy , particularly in supporting sales pursuits, renewals, and ongoing service delivery . Key Responsibilities 1. D365 Licensing Strategy & Advisory Advise on appropriate Dynamics 365 licence selection across modules such as Finance & Operations, Sales, Customer … Service, Field Service, Power Platform, and related add-ons. Assess client and internal requirements and recommend licensing scenarios aligned to Microsoft rules and best practice . Support licensing design for new deals, renewals, expansions, and contract changes . Stay current with Microsoft licensing changes, promotions, and CSP policy ...

Looking for a career in the "New Space" revolution? At AAC Clyde Space , we are pioneering Space Data as a Service (SDaaS) to compliment our world-class satellite manufacturing and Mission services. As a Data Services Manager you willact as the architect of this evolution. This isn't just … London, your next mission starts here. The Role The successful applicant will join our Data & Services team to lead global Space Data as a Service (SDaaS) delivery for commercial and government partners. You are the vital link between our Business Units and technical teams, ensuring complex orbital projects ...

Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing … Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security ...

administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing … security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies.Identification and ongoing monitoring ...

Service Manager - Technical Account Manager London (Hybrid) £55,000 – £65,000 per annum (Dep Exp) + Bonus IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge … between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone ...

Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services … paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support ...

with a strong understanding of Entrata, Property Management Software Application. The Role To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and administrative oversight of Corporate IT network and system resources based in London. This role requires strategic leadership, operational … excellence, and a strong understanding of enterprise IT service delivery Job Responsibilities 1. Entrata Application Service Management Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction. Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination. ...

Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services … paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support ...

role responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role focuses on managing all aspects of service delivery, advocating client needs, and collaborating cross-functionally to achieve desired outcomes. The CSM is responsible for key performance indicators including TCV (below … driving client retention and overall account success. Key Accountabilities and Responsibilities: Being Responsible for and owning ALL aspects (both project and run) of CES delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles assigned to the account and service level agreements, thereby ...

performance metrics for MSPs to ensure high-quality operational outcomes. Partner with MSPs and internal teams to drive continuous improvement, cost optimisation, and service innovation. Support troubleshooting activities, performance reviews, and strategic discussions with stakeholders at all levels. Help develop and maintain workplace service standards, governance frameworks … evolution of the digital workplace. Contribute to cross-functional initiatives, major incident escalations, and operational projects. Skills & Experience: Significant experience managing IT operations or service delivery through MSPs, with a focus on performance and outcomes. Strong understanding of Digital Workplace technologies including Microsoft 365 and Windows 11. Proven ...

search of the best talent to place, now. The role: The Tech Bar Supervisor is responsible for the day-to-day leadership, performance, and service quality of the on-site Tech Bar. The role ensures a high-touch, premium IT support experience, acting as the bridge between walk … support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service Leadership & Operations Own the daily operation of the TechBar, ensuring ...

users' needs. The role will explore and manage the development and implementation of any new systems that will contribute to the improvement in our service delivery. Day to day the role will include: Being fully responsible for the systems owned and used by Finance and be responsible for implementing … systems that will benefit the University when required. This involves developing project roadmap and associated budget proposals for new initiatives to ensure optimal service delivery of service within the University strategic framework. Assisting in the development, design and production of timely and accurate management reports which will ...

clients. • Generate new business leads with existing customers by identifying and nurturing new leads. • Close deals to support your clients with consulting or service center contracts. • Oversee the delivery of your offers in collaboration with the project delivery team. RECRUITMENT AND CAREER MANAGEMENT • Contribute to the recruitment … will join your team. • Oversee consultants’ career development, including career management meetings, annual performance reviews, and training coordination. • Ensure a high level of service delivery by your team across client projects. PROFIT CENTRE MANAGEMENT • Manage your portfolio of accounts with full responsibility for P&L and financial performance. ...

weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying … resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity Network ...

Managing Principal Consultant (Delivery & Market) Location: London/Client travel Practice Area: Testing & Quality Engineering Reports To: Head of Quality The Role At Ten10, our Managing Principal Consultants are the engine room of our delivery excellence and the face of our technical brand. This is a high-impact … public speaking and active in the testing community to bring awareness to Ten10s brand through events, networking, and digital content. Key Responsibilities: 1. Delivery Management Build long-standing, trusted relationships with Ten10s clients big and small; be the point of continuity for Ten10 clients Tailor Ten10 services and solutions ...

Managing Principal Consultant (Delivery & Market) Make sure to apply with all the requested information, as laid out in the job overview below. Location: London/Client travel Practice Area: Testing & Quality Engineering Reports To: Head of Quality The Role At Ten10, our Managing Principal Consultants are the engine room … delivery excellence and the face of our technical brand. This is a high-impact, dual-aspect role designed for a senior practitioner who excels at building effective and trusted partnerships with clients, steering complex, multi-workstream engagements while simultaneously acting as a thought leader in the wider testing market. ...

Service Delivery Manager Hybrid Working (2 days a week in the office) Lincoln based - Salary up to £40k plus bonus and benefits Were currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery ...

enterprise. • Evangelist for adoption of central services and drives alignment to a single security services vision. • Define, maintain, and regularly review the security services service catalogue and SLAs, clearly articulating what “good” looks like. • Integrates AI and modernises security operations using latest technologies. • Ensure security operations support organisational resilience … disaster recovery objectives. • Collaborate across verticals with the GCS Leadership Team. Operations & Service Delivery • Oversee daily operations of technical security functions, working collaboratively with the SOCs to provide 24/7 visibility and threat detection ensuring services are resilient, risk-aware, and aligned with business needs. • Regularly review ...

Fortinet network and server infrastructure across a growing multi-site European estate. You'll work closely with internal stakeholders, third-party vendors and managed service providers to ensure seamless delivery of Azure and server infrastructure services. This is a hands-on senior role with genuine influence … infrastructure matters. Key Responsibilities Own the design, implementation and ongoing maintenance of Azure and server infrastructure across multiple European locations Provide day-to-day service delivery oversight, ensuring services are fit for purpose and best in class Lead the onboarding and transition of new datacentre sites into ...

issues. You will work across routing , switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams to maintain , enhance, and evolve our clients networks. Responsibilities Architecture & Engineering Lead the design … engineers, fostering continuous learning and professional growth. Oversee technical standards, best practices, and adherence to engineering governance. Operational Excellence Maintain high levels of customer service with accurate , timely responses. Own the progression and resolution of all assigned support cases. Conduct proactive monitoring to ensure stable, efficient, and cost-effective ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good ...

equivalent experience) Desirable criteria Epic certified in at least one application PRINCE/MSP or other project management qualification Experience Essential criteria Design and delivery of workflows/processes in a clinical environment Experience of delivery of benefits from the implementation of technology/services Experience of working … projects to tight deadlines Desirable criteria Experience of managing clinical and/or operational services within the NHS Electronic patient record (EPR) design and delivery in a clinical environment Configuration and adaptation of EPR technology to meet the needs of users Application support service delivery Previous ...

assistance programme JOB PROFILE The Assistant Head of IT Projects is responsible for the strategic management, planning, and control of half of IT Project delivery throughout the organisation, fulfilled through a team of professional IT project specialists. The role involves working in close liaison with departments and units throughout … Business Administration, Technology, Digital and Data Steering Group Key working relationships: Senior leaders across the organisation of IT Projects, External suppliers and out-tasked service providers, IT Department Units People management: The direct reports are typically 2-3 permanent staff. During annual portfolio planning, 1–2 additional fixed-term ...

Manager ofAI, Automation & Integration to play a pivotal role in driving innovation across Barnardo's. This senior role will lead the strategic development and delivery of Artificial Intelligence (AI), automation and systems integration initiatives that enhance service delivery, improve operational efficiency and support our mission to transform … arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working ...

bugs with business applications, and provide L1-L3 support and user training Managing third-party vendors to oversee the full incident resolution and service delivery process To be successful in applying, you will need: 5+ years’ prior experience in an Application Support role or similar within Financial Services ...