51 to 75 of 312 Service Delivery Jobs in London

on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London with regular travel overseas. This is a unique & exciting opportunity to work for a FTSE … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning, knowledge More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning, knowledge More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team … within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on service More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team … within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on service More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

of evolving regulatory requirements into the 'business as usual' process and reports. Data Analytics and Data Quality standards support. Resolution of technical queries so as to minimise impact on service timelines, whilst also managing the process to document these queries, enabling review and mitigation where queries are repeated. Acting as an SME on behalf of Senior Management, overseeing day … to-day service delivery operations, ensuring representation and continuity of leadership and decision-making at necessary forums, engagement meetings etc.- Contract Management: Ensure a full understanding of Sompo's service requirements and compliance with terms and conditions by our Outsourcing partners. This will include: Agreeing statements of work, ensuring cost effective solutions whilst maintaining quality of service. … as to expedite the identification and mitigation of operational issues and challenges.- Performance Monitoring: Responsibilities will cover both a team and outsource partner remit, including: Providing the Head of Service delivery with regular updates on productivity, quality, and control, with the setting of goals and SLAs for delivering a service to Underwriting. Setting performance standards and regularly More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business - balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You'll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

is an opportunity for someone with excellent communication and stakeholder management skills . You'll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end … or external partners and act as a problem owner until the problem would be resolved and the solution is delivered. Skills, Experience and Attributes: 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers Significant experience working in a Retail digital/ecommerce More ❯

we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic … customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring … build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development Manage and mentor a team of Service Delivery Leaders and Customer Success Managers Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention Set team goals aligned with overall organizational objectives More ❯

of enterprise clients. You will identify opportunities, engage key stakeholders, and manage the sales process end-to-end, ensuring that prospects understand the value of the company's managed service solutions. Account Executive Responsibilities: Develop and execute a targeted sales strategy to acquire new logos across enterprise and mid-market segments Build and maintain strong relationships with key stakeholders … and integration needs Deliver solution-focused presentations, demos, and workshops tailored to client objectives Manage complex sales cycles from lead qualification to deal close, including negotiation and handover to delivery teams Collaborate with Marketing, Product, and Partner teams to ensure pipeline growth and customer success Stay current with industry trends, competitors, and SaaS/service delivery developments … Senior Account Executive or Strategic Account Manager roles Account Executive Requirements: We're looking for a proactive, customer-focused professional who brings: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring service value Proven ability to manage complex, multi-stakeholder sales cycles Familiarity with CRM systems (HubSpot More ❯

Legal or professional services experience required** We’re working with a global law firm in London who are seeking a Service Manager to take ownership of IT service delivery for their business. This is a pivotal role responsible for ensuring the smooth and efficient running of IT services across the business, acting as the key point of … contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. £80,000 per … annum (Flex on this) 3 days onsite in Liverpool Street Key Responsibilities Act as the Service Owner for IT Service Management, ensuring services are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day More ❯

Legal or professional services experience required** We’re working with a global law firm in London who are seeking a Service Manager to take ownership of IT service delivery for their business. This is a pivotal role responsible for ensuring the smooth and efficient running of IT services across the business, acting as the key point of … contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. £80,000 per … annum (Flex on this) 3 days onsite in Liverpool Street Key Responsibilities Act as the Service Owner for IT Service Management, ensuring services are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

to execute defined services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. … Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all … customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes, and configurations within the customer’s estate. Oversee consumables management and replenishment across the customer’s fleet. Deliver ongoing training to the customer on managed devices and solutions. Support the Lexmark More ❯

weeks Location: Remote Rate:Competitive Day Rate Contract Duration: 49 weeks Start date: ASAP About the Role: Were seeking an experienced Senior Implementation Specialist to join a global enterprise delivery team responsible for designing, building, and supporting high-performance SAN environments. Youll play a key role in end-to-end SAN architecture, configuration, and delivery, leveraging deep expertise … Provide 3rd Line operational support and lead migration/refresh projects (e.g. global SAN upgrades). Ensure best practices in fabric design, performance tuning, and lifecycle management. Collaborate with service delivery teams to meet operational and business objectives. Skills & Experience: Proven background in Brocade Gen6/Gen7 FCIP switch architecture and SAN fabric design. Strong understanding of zoning … in enterprise storage environments (multi-vendor exposure desirable). Capable of resolving complex, high-severity incidents and providing expert-level support. Excellent communication and documentation skills with a collaborative, delivery-focused mindset. Ideal Candidate: Youre a self-driven technical specialist with a passion for storage technologies, who takes ownership of infrastructure challenges and enjoys building robust, scalable SAN environments. More ❯

Overview: We are seeking an experienced TSA Project Manager to oversee and manage all aspects of Transition Service Agreements following a major divestiture. This role ensures services are delivered according to agreed terms, timelines, and quality standards, while facilitating a smooth transition for the divesting entities. You will act as the primary liaison between technology teams and business stakeholders … services and alignment with strategic objectives. This will be on an initial 6 month contract, requiring 2 days a week in C London. Key Responsibilities: Oversee execution of Transition Service Agreements, ensuring compliance with terms and conditions. Coordinate with internal and external stakeholders to deliver services as agreed. Manage TSA changes and amendments to maintain serviceability. Serve as the … primary point of contact for TSA-related activities. Monitor service delivery performance and ensure SLAs are met. Track and manage TSA-related costs and approve invoicing. Identify and mitigate risks, resolve issues, and maintain documentation. Prepare regular progress reports and support post-transition reviews. Qualifications: Proven experience managing TSAs in M&A transactions. Strong background in service More ❯

small to mid-size market. About The Role The Project & Proposals Lead is responsible for coordinating the end-to-end lifecycle of Statements of Work across technology and managed service engagements. The role includes supporting early-stage client enquiries, collaborating with sales, solution and delivery teams and ensuring all SoWs are accurately scoped, commercially sound and contractually compliant. … You will play a crucial role in facilitating effective service delivery, planning resources, upholding commercial integrity, and enhancing client satisfaction by providing clear and actionable documentation. A focus will be leading the drafting, review, and approval of Statements of Work, ensuring clarity of scope, deliverables, timelines and pricing. The Project & Proposals Lead will serve as the primary point … Statement of Work (SoW) among internal teams and client stakeholders. Role Requirements Demonstrated expertise in overseeing Statements of Work in a technology or managed services environment. Strong knowledge of service delivery models, commercial frameworks, and contractual structures. Demonstrate a structured and proactive approach to SoW creation, ensuring all documentation is accurate, appropriately reviewed and delivered on time. Candidates More ❯

small to mid-size market. About The Role The Project & Proposals Lead is responsible for coordinating the end-to-end lifecycle of Statements of Work across technology and managed service engagements. The role includes supporting early-stage client enquiries, collaborating with sales, solution and delivery teams and ensuring all SoWs are accurately scoped, commercially sound and contractually compliant. … You will play a crucial role in facilitating effective service delivery, planning resources, upholding commercial integrity, and enhancing client satisfaction by providing clear and actionable documentation. A focus will be leading the drafting, review, and approval of Statements of Work, ensuring clarity of scope, deliverables, timelines and pricing. The Project & Proposals Lead will serve as the primary point … Statement of Work (SoW) among internal teams and client stakeholders. Role Requirements Demonstrated expertise in overseeing Statements of Work in a technology or managed services environment. Strong knowledge of service delivery models, commercial frameworks, and contractual structures. Demonstrate a structured and proactive approach to SoW creation, ensuring all documentation is accurate, appropriately reviewed and delivered on time. Candidates More ❯