76 to 100 of 170 Service Delivery Jobs in London

Overview Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … and mature CR agents, supporting consistent performance and rapid growth. Drive automation and efficiency: Identify and implement opportunities for automation, digital tools, and process improvements that boost productivity and service quality. Manage third-party teams: Oversee the performance, alignment, and scalability of outsourced CR operations in line with our standards and tone of voice. Partner with country leaders: Work More ❯

operational incidents and major disruptions. Key Responsibilities Incident Management - Oversee daily incident review and triage, using ServiceNow, to identify, escalate, and resolve operational incidents.- Liaise with technical teams and service providers (TCS) to clarify incident details, ensure timely resolution, and maintain audit trails.- Manage security-related incidents (lost equipment, data breaches, phishing), coordinating with IT, Information Security, and Data … The minimum criteria for this role are: • 5+ years’ experience (or equivalent) with incident management frameworks (e.g., ITIL), business continuity, and disaster recovery planning.• Experience of working with outsourced service providers at a senior, independent level.• Experience with incident tracking tools and reporting systems• Highly technical with excellent communication skills and attention to detail Please download a full job … the days worked work compressed hours job share Click here to see the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewThe Service and Solutions directorate consists of Scheme Operations, Data, Facilities, and Change. This position is within the Scheme Operations function.Scheme Operations is divided into two teams: Service Delivery More ❯

support to the user. Managing a desktop support team (17 staff) and managing and triaging tickets for the team. You will also be required to develop and improve the service delivery function. Main duties of the job The post holder should also be able to work independently and problem solve with a keen eye for detail in a … well as being able to deal professionally with a variety of teams and departments. They will have a broad range of responsibilities for ensuring that the entire ICT Operations service provision is fit to support the current clinical services being provided by the Trust and that any problems reported by end users are investigated and resolved with the aid … outcome is not otherwise obvious or specified Customer focused and proactive - able to put the customer at the heart of everything you do Desirable Understanding and knowledge of health service information systems and the role of Information Governance Change Management Knowledge and experience of large system deployments within a healthcare environment education or equivalent experience Essential Degree level or More ❯

Social Media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Demonstrable commercial acumen, preferably in a service delivery environment. Able to show the ability to support the delivery of organisational goals with awareness and understanding of these goals, the relevant governance framework, the relevant … market(s), financial constraints, etc. Ability to outline a business case to support procurement/category plans and/or service area projects based on appropriate research, both suppliers and colleagues. This should be demonstrable through previous experience. Proven procurement experience and sound technical expertise within the public sector, including an in-depth knowledge of the regulatory framework. Experience … contributing to the development and delivery of procurement strategies and policies in a large, diverse organisation. A well-developed ability to exercise judgement and discretion. Excellent stakeholder management skills and the ability to build fruitful working relationships with diverse groups. Strong IT skills, including Microsoft Office/Google Suite, with advanced knowledge of Microsoft Excel and Google Sheets. Ability More ❯

consistency of IDAM processes in line with policies and standards. Administer and support enterprise PAM solutions (e.g., CyberArk). Triage and support SSO and PAM integration requests. Collaborate with Service Delivery and other technology teams to streamline access approvals. Assist in managing identities across on-premises and cloud applications. Contribute to maintaining Joiners-Movers-Leavers (JML) processes. Conduct More ❯

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose Develop and maintain complex data systems that support the Bank's operations and reporting needs, ensuring they meet all essential data requirements, following strong … Highly developed python and data pipeline development knowledge, must include substantial PySpark experience Demonstrable DevOps and DataOps experience with an understanding of best practices for engineering, test and ongoing service delivery An understanding of Infrastructure as Code concepts (Demonstrable Terraform experience a plus) Demonstrable experience of Data Pipeline testing, including automated testing, data validation and code assurance Demonstrable … experience of working within Agile Delivery projects An understanding of data formats for ingest, transformation and analytics, data security, access control and authorisation, GDPR, data privacy, and information security Awareness of data models in a Medalion Architecture Experience building Semantic, Metric or Analytic models Experience of building Machine Learning models Any experience in MLOps or operationalising Machine Learning Knowledge More ❯

considering long-term sustainability in all our decisions. In this new role, you will support GPS in expanding and leveraging a network of international partners. This will enable the delivery of professional services skills and capabilities to meet the needs of our customers in regions and territories outside of our core operating countries of the UK, France, and Germany. … develop the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … in the qualification of international opportunities, advising on the best use of the existing international partner network and/or the need to source potential new partners to provide delivery capabilities. Working collaboratively with Partner Management colleagues across Computacenter you will source the most appropriate skills and experience (CVs/profiles) to meet customer requirements to ensure quality delivery More ❯

client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯

when competent to do so and appoint a suitable Deputy during periods of absence. Qualifications & Experience Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes. A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications More ❯

industry standards. Support disaster recovery and business continuity planning. Automate processes using PowerShell, Power Automate and other tools. What they are looking for: Minimum 5 years’ IT experience, including service delivery. Strong knowledge of ITIL practices, compliance frameworks and regulated environments. Proficient in Windows Server, Active Directory/Azure AD, GPO, Hyper-V and virtualisation. Experience with Microsoft More ❯

through ITIL processes with the grace of a seasoned shepherd Creating documentation so clear that your future self will thank you (and so will everyone else) Collaborating brilliantly with service management, security, and networking teams to hit those all-important SLAs What We're Looking For Essential skills: Deep IBM i (AS400) wizardry across multiple environments - you know your … a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication … stay calm when everything's on fire Bonus points for: Experience mobilising or migrating IBM i estates to hosted/cloud platforms UK public sector or regulated environment experience Service review and KPI expertise Network connectivity know-how (VPNs, secure remote access, etc.) The Practical Bits Flexibility is our middle name: Contract or permanent - we're easy either way More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain a significant amount of very valuable experience. Key Responsibilities * Lead the full project lifecycle for M&A-related More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain a significant amount of very valuable experience. Key Responsibilities * Lead the full project lifecycle for M&A-related More ❯

workforce of over 85 employees, the company has seen year-on-year growth averaging over 30% across the past three years and is expanding its national client base. Core service areas include: Full white-label credit management outsourcing Office-based debt collection Field visits and debt counselling Legal action services via an in-house legal team (SRA licensed) Trace … CRM and external networks Build and nurture relationships with key introducers such as accountants and insolvency practitioners Attend in-person meetings nationwide to assess client needs and present tailored service proposals Create and present detailed proposal documents outlining service offerings and pricing structures Conduct onboarding meetings with new clients to align service delivery with expectations Maintain More ❯

areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery More ❯

across EMEA and India , with strong cross-cultural awareness. Skilled in risk and change management, with a structured approach to mitigating operational impacts. Familiarity with ITIL, Agile, or other service delivery frameworks , and understanding of back-office operations. Strong analytical thinking, with the ability to assess and report on KPIs and success metrics. Experience with tools such as More ❯

across EMEA and India , with strong cross-cultural awareness. Skilled in risk and change management, with a structured approach to mitigating operational impacts. Familiarity with ITIL, Agile, or other service delivery frameworks , and understanding of back-office operations. Strong analytical thinking, with the ability to assess and report on KPIs and success metrics. Experience with tools such as More ❯

sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯

requests, but you'll play a key part in helping the firm develop and design better processes, spotting patterns before they become problems. Requirements IT Support experience on a service desk ITIL Framework expertise. ideally ITIL Certified. Knowledgeable with Microsoft 365 suite Knowledgeable with Windows 10/11 desktops High standards of service delivery Outstanding communicator You More ❯

ability to dive into various business domains on demand, and a proven track record in designing and implementing solutions. We want you to: Act as the technical advisor in service delivery projects. Work with technical client requirements (including RFI/RFP) and design solutions. Work with sales & pre-sales, value proposition development and delivery teams as well More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You'll Bring You're a proven engineering leader who's transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you're at your best in high-growth, ambiguous, fast-paced environments. … We're looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling, and end-to … Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer: This vacancy is being advertised by either Advanced Resource Managers More ❯

underpin DCC's testing capability. As Test Governance Manager, you will manage a team including a Test Governance Lead and Test Operations Leads. Together, your team will oversee the delivery of services spanning test governance, test operations, stakeholder advisory boards, regulatory compliance, people planning, and financial administration. What will you be doing? Test Governance & Operations Coordinate DCC's engagement … reporting, forecasting, and identifying areas for cost/value optimisation. Data & Insights: Proven ability to analyse complex datasets and drive informed decision-making. Customer Operations: Strong track record of service delivery and managing stakeholder expectations through SLAs. Programme & Project Management: Able to independently coordinate multiple, interdependent activities. Continuous Improvement: Familiar with structured problem-solving and change implementation. Stakeholder More ❯