76 to 100 of 555 Service Delivery Jobs in London

multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm's assets and its reputation. Operations spans all product lines and markets, serving as More ❯

required. Proficient in all Microsoft Office products. Creative problem-solving ability and a collaborative, consultancy mindset. Focus on exceptional quality in all deliverables. Proven ability to successfully lead client service delivery teams that deliver the highest quality work. Demonstrated positive and productive client relationship skills. Ability to generate a quality work product in a timely manner while maintaining More ❯

complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We … Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management … volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical More ❯

pm or 12.00 noon to 9.00 pm each day. Working in a Team environment is very important for success therefore you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with … to achieve performance targets. Analyse operational performance metrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with other departments to streamline processes and enhance overall service delivery. Manage budgets, forecasts, and resource allocation to ensure operational sustainability. Foster a culture of safety, quality, and continuous improvement within the organisation. Prepare regular reports on operational performance More ❯

their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you'll be the face of the IT team - providing critical desktop and remote support to internal users across multiple global locations. You'll troubleshoot More ❯

Best Practice: Ensure compliance with ISO27001, Cyber Essentials Plus, and other relevant standards Support and Collaborate: Act as a trusted escalation point and liaise with suppliers to ensure excellent service delivery. What You Can Offer Proven experience in a senior/lead infrastructure role Hands-on expertise in networks, servers, and cloud platforms (e.g. Azure, M365) Experience managing virtualised More ❯

with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯

performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do? We're looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make a … real impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function. What You'll Be Doing: Ensuring seamless service delivery and system support aligned with SLAs. Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments. Leading a customer-centric team focused on service availability … performance, and cost-efficiency. Driving service insight and reporting to inform strategic decisions. Championing continuous improvement and innovation across service operations. Acting as a voice of the customer-gathering feedback and turning it into action. What You'll Bring: Proven experience in service delivery and supplier management. Excellent analytical and problem-solving skills with a data More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back of … with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need to run smoothly — every day More ❯

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to Functional Assessor … drive improved performance and share best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action More ❯

open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single pointof contact, representing Temenos Cloud and empowered as an ambassador in frontof the client with the brief to ensure success. You … escalation point and manage any escalations accordingto internal and contractual or other agreed processes. SDM will regularlyconfirm and report Client Satisfaction. Proactivelyidentify, implement and track improvement activities identified fromService delivery metrics, client and supplier/partner meetings and reviewsof significant Service events. Drive a culture of continual Serviceimprovement. Preparea Monthly Management Dashboard based on the standard template or … otherwiseas agreed with Regional Head of Cloud Operations. Managethe financial performance of the Service in line with the contract andapproved financial baseline and provide early warning of any potentialimpact to the financial health of the Service. Engagewith the Account Manager for the Client and internal teams such asSecurity and Architecture where appropriate or intervention is required. Ensurethat all documentation More ❯

Service Designer (SC Cleared) 2 Months London (2 Days per week onsite) £525p/d max via Umbrella The successful candidate will hold SC clearance The Service Designer is responsible for shaping end-to-end service experiences that meet user needs and align with business goals. This role works across departments to design, prototype, and iterate services … that are intuitive, efficient, and sustainable. The Service Designer ensures that services are user-centred, technically feasible, and operationally viable. Key Responsibilities: Service Design & Implementation: Lead the design and delivery of services, ensuring they meet user needs and experience standards. Stakeholder Engagement: Collaborate with clients, experience owners, and cross-functional teams to align service design with … strategic goals. Research & Insight Gathering: Conduct user research and service mapping to identify pain points and opportunities for improvement. Innovation & Continuous Improvement: Drive innovation initiatives that leverage emerging technologies to enhance service delivery. Feedback Loops: Establish mechanisms for capturing user feedback and iterating service designs accordingly. Governance & Reporting: Track service performance and report on outcomes to More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

Senior Delivery Practice Manager - Data & Analytics, ASEAN Professional Services Job ID: Amazon Web Services Singapore Private Limited The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯

Delivery Practice Manager - Data Analytics, ASEAN Professional Services The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through … Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯

alert: Create Alert Are you an engineer with strong problem-solving skills and a customer-focused mindset? Are you motivated by technical challenges and passionate about delivering world-class service? If so, you could be the next Service Engineer to join our high-performing EMEA technical support team at Danfoss Drives. As part of a dynamic and professional … Service Delivery organization, you will work closely with our Sales Companies, Service Partners, and Customers across the EMEA region. Your primary responsibility will be to provide expert-level technical support and case coordination, ensuring fast and effective resolution of complex customer issues. You will play a key role in enhancing customer satisfaction, sharing knowledge across the organization … we are open to candidates based elsewhere in the EMEA region if they are the right fit for the role. Job Responsibilities Provide high-quality technical support and coordinate service activities for both local and regional customer cases. Collaborate directly with customers to identify technical challenges and deliver solutions that consistently exceed expectations. Actively share insights, lessons learned, and More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Delivery Consultant - Data & Analytics, AWS Professional Services Do you like helping customers implement innovative solutions and solve technical and business challenges using the latest cloud computing and AI technologies? Do you have experience implementing systems that handle sensitive data and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security … other data services. Experience in architecture, software design and operations in hybrid environments as well as complex projects at scale. Solutions: Demonstrated consulting skills, ideally through previous roles and delivery of on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding and extracting customer requirements, creating consulting proposals and packaged data … solution offerings, and supporting commercial negotiations. Delivery: Engagements will include onsite projects proving the use of AWS data and AI services. Strong verbal and written communication skills, with the ability to work effectively across internal and external organisations. Insights: Work with engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share More ❯

London Salary: £80,000 - £85,000 per annum Contract Type: Full-Time, Permanent About the Role: We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team … of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the … asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as More ❯

London Salary: £80,000 - £85,000 per annum Contract Type: Full-Time, Permanent About the Role: We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team … of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the … asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as More ❯

Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure. This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent … technical grounding, and proven people management experience. Role & Responsibilities: Lead and develop the 2nd Line Infrastructure team Oversee incident, problem, and change management Support complex technical escalations Drive service improvement and operational excellence Contribute to infrastructure roadmap and automation initiatives Essential Skills & Requirements: Experience managing 2nd/3rd Line teams in enterprise environments Strong knowledge of Windows Server, O365 More ❯