76 to 100 of 233 Service Delivery Jobs in London

hours per week)Location: Stevenage OR London (Mediaworks)**Role Summary**The Associate Director of IT Infrastructure & Cyber Security is responsible for leading the design, delivery and continuous improvement of the organisation's IT Infrastructure and Cyber Security capabilities. The role provides both strategic direction and hands-on leadership across … enabling the organisation's operational and strategic priorities through effective technology leadership. The role also plays a key part in shaping future capability, improving service maturity and ensuring that infrastructure and security investments deliver measurable business value.**Key Responsibilities****Strategic Leadership*** Develop and implement the enterprise IT Infrastructure ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico Provide final sign … documentation (relating to networking & telephony) provided by 3rd parties where required Working with peers to understand IT&S/business requirements, negotiate deliverables and delivery schedules, and ensuring the proper assignment of resources for the network & telephony projects. Responsible for the delivery of the agreed services ...

required for an interim role supporting a major housing improvement programme. You will assess current processes, gather requirements, and drive improvements to enhance service delivery, operational efficiency, and outcomes. Client Details A large organization within the public sector, based in London, focused on delivering impactful services … innovation through technology and data-driven decision-making. Description Gather and document business requirements across housing services. Work closely with Programme Managers to support delivery of improvement initiatives. Analyse existing processes and identify efficiencies and service enhancements. Facilitate workshops and stakeholder engagement sessions. Create process maps, business cases ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

objectives. Coordinate resources to ensure projects and customer deliverables are completed on time. Work closely with Sales, Technical and Customer Success teams to improve service delivery. Identify opportunities for automation and continuous improvement. Assist with budgeting, forecasting and resource planning. Ensure compliance with company policies, quality standards and best … business management systems. Experience working within an IT, technology or managed services environment would be advantageous. Desirable Experience implementing process improvements. Knowledge of service delivery or managed service operations. Understanding of ISO standards or quality management systems. Prince2, Lean or other operational improvement qualifications would be beneficial. ...

## Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.Key stakeholders:* Client CIO/CTO/Technology teams* FNZ Production Support & Platform Operations* Infrastructure & Engineering teams ...

Contract Salt Recruitment is working with a South West London Local Authority to recruit an experienced Interim IT Infrastructure & Operations Manager to lead the delivery and support of critical IT infrastructure and operational services. Key Responsibilities Lead and manage a multidisciplinary IT Operations team covering infrastructure, networks, end user … services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across ...

sooner. Role Purpose Lead the technical design, development and deployment of enterprise AI-enabled solutions aligned to People & Culture priorities Own service integrity, operational excellence, and governance across AI and digital people platforms Handle and partner with external vendors/configuration centres to deliver scalable, compliant solutions globally … patterns, agent-based frameworks, and AI APIs into enterprise-ready solutions. Champion automation across the AI lifecycle from data ingestion to deployment and run. Service, Delivery & Governance Ownership Be the point of accountability for system and solution integrity , ensuring incidents, risks and issues are led clearly and effectively. ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

day. Contract: Initial 6 months. IR35: Inside IR35. A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud‐first technology solutions across a major digital transformation programme. This senior level technical leadership role is responsible for shaping enterprise … architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross‐platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

running of AMRA's Digital Operations function. Working alongside the Usage Processing, Finance Operations, and BI & Automation teams, you'll help ensure the successful delivery of our global digital administration services while driving operational excellence across the function. This is a hands‐on operational leadership role. You'll take … ownership of cross‐functional workflows, support teams in resolving complex operational issues, lead projects to improve processes and service delivery, and help shape the future direction of the Digital Operations function. You'll work closely with internal stakeholders across Operations, Finance, and Technology to ensure our services continue ...

related products across one or more teams and/or third parties. This will involve working with other functions in ETS (Architecture, Infrastructure, Service Delivery, Security, Business Analysis, etc), stakeholder functions 3rd parties who will all be engaged to develop high‐level designs. Be responsible for identifying, assessing … implementation plans of the 3rd party SI/vendors Provide technical knowledge and understand of existing applications, data & integration configuration Own collation and delivery of Control Risks’ Non‐Functional Requirements to the project Accountable for the assurance of the technical design, system configuration, data structures, projected performance, security, integration ...

provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved … design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. ...

Overview Set the Digital & AI direction for the Service Line Create a Program Management specific Digital & AI strategy in the context of a 3-year vision and strategy for Program Management, and the strategic priorities of Industries & Sectors. Define and regularly update “digital must-win” areas by conducting competitor … analyses and gap analyses within the existing portfolio of tools, digital products, and partnerships. Identify which Program Management delivery domains and workflows must be redesigned. Set up collaboration rhythms with Digital Intelligence, Investment governance, pipeline management approach and prioritization framework, change network, Communities of Practice (CoPs), etc. Set clear ...

upgrades, improving data quality and helping operational teams deliver effective services. Key Duties Provide expert support across Hyde’s application portfolio, resolving incidents and service requests within agreed service levels. Lead investigations into high-priority, recurring or complex application, integration and data issues, identifying root causes and recommending … upgrades, patches, releases and post-implementation validation. Investigate data quality and reconciliation issues, produce reports, data extracts and analysis to support business users and service teams. Work collaboratively with technology teams, suppliers and stakeholders to strengthen application stability, resilience, automation and service quality. Why Join Hyde? Hyde ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

This role is accountable for ensuring data is accurate, complete, well-governed, and operationalized across global markets to support high-quality, scalable, and timely service delivery.The Head of Global Data Operations will oversee end-to-end data workflows, quality controls, operating models, and process improvement initiatives across a complex … global environment. This leader will partner closely with Research, Policy, Technology, Product, Client Service, and Business stakeholders to strengthen data integrity, improve operational efficiency, and support continued business growth.**Key Responsibilities*** Lead global data operations supporting proxy research, voting execution, and client deliverables.* Establish and oversee data quality controls ...

site with the client at least 3 days a week Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times Liaising with the new business manager to ensure we are spotting and creating opportunities Utilising personal and industry contacts (using … opportunities Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required ...

expertise, scale, and technology. Job Description : Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requireme nts. Why You Will Love It H ere!: Flexibility: Hybrid Work ...

business development activities across global government accounts. You will set priorities and guide a multidisciplinary team spanning business development, sales, engineering, capture, proposals, service delivery, and product management—ensuring all functions are aligned and operating at a high-performance level to deliver integrated, mission-focused solutions. … military forums, and trade shows, using these engagements to strengthen relationships, elevate brand presence, and generate new business opportunities—all while ensuring the seamless delivery of secure, resilient, and mission-critical communications solutions to international partners. What you'll need Minimum of 5 years in a senior leadership role ...

technical and strategic advisory services. Build and lead a high-performing team specializing in Pigment Success Plans. Pigment Success Plans Oversee the design and delivery of Pigment Success Plans in EMEA. Enhance our offering based on client feedback, best practices and collaboration with other teams. Ensure high-quality, personalized … scaled experiences depending on the segment. Operational Excellence Establish operational frameworks for efficient Pigment Success Plans delivery. Track KPIs and use analytics to optimize service offerings. Ensure thorough documentation of advisory engagements. Cross‐Functional Collaboration Partner with Product, R&D, Professional Services and Customer Success teams, providing EMEA‐specific ...

Brent and Thurrock. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance … line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct ...