76 to 100 of 312 Service Delivery Jobs in London

small to mid-size market. About The Role The Project & Proposals Lead is responsible for coordinating the end-to-end lifecycle of Statements of Work across technology and managed service engagements. The role includes supporting early-stage client enquiries, collaborating with sales, solution and delivery teams and ensuring all SoWs are accurately scoped, commercially sound and contractually compliant. … You will play a crucial role in facilitating effective service delivery, planning resources, upholding commercial integrity, and enhancing client satisfaction by providing clear and actionable documentation. A focus will be leading the drafting, review, and approval of Statements of Work, ensuring clarity of scope, deliverables, timelines and pricing. The Project & Proposals Lead will serve as the primary point … Statement of Work (SoW) among internal teams and client stakeholders. Role Requirements Demonstrated expertise in overseeing Statements of Work in a technology or managed services environment. Strong knowledge of service delivery models, commercial frameworks, and contractual structures. Demonstrate a structured and proactive approach to SoW creation, ensuring all documentation is accurate, appropriately reviewed and delivered on time. Candidates More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Are you a sales for IT-engineering staffing and software-development with an entrepreneurial mindset? Apply your skills and expertise at Intellias – a top IT employer and leading service provider. Join in and grow within the worldwide IT community. Intellias is a global–based, European-founded software development company and engineering locations in Portugal, Colombia, India, Spain, Croatia, Germany … institutions). Strong understanding of market dynamics and staffing needs across Banking, Financial Services, Insurance, and technology companies. Demonstrable understanding of the software development outsourcing industry, including its various service directions, sales cycles for different industries and company sizes, and modern software engineering technologies and frameworks. Strong understanding of the IT services sales cycle, buyer personas, and procurement processes … win and book revenue. Ability to attain sales quotas and consistently meet or exceed sales targets. Exceptional relationship-building skills with a consultative approach to sales. Experience in global service delivery, understanding the nuances of working with distributed teams. Strong presentation skills to engage both technical and business audiences at virtual or onsite events. Highly polished personal brand More ❯

Are you a sales for IT-engineering staffing and software-development with an entrepreneurial mindset? Apply your skills and expertise at Intellias – a top IT employer and leading service provider. Join in and grow within the worldwide IT community. Intellias is a global–based, European-founded software development company and engineering locations in Portugal, Colombia, India, Spain, Croatia, Germany … institutions). Strong understanding of market dynamics and staffing needs across Banking, Financial Services, Insurance, and technology companies. Demonstrable understanding of the software development outsourcing industry, including its various service directions, sales cycles for different industries and company sizes, and modern software engineering technologies and frameworks. Strong understanding of the IT services sales cycle, buyer personas, and procurement processes … win and book revenue. Ability to attain sales quotas and consistently meet or exceed sales targets. Exceptional relationship-building skills with a consultative approach to sales. Experience in global service delivery, understanding the nuances of working with distributed teams. Strong presentation skills to engage both technical and business audiences at virtual or onsite events. Highly polished personal brand More ❯

who’s primed to progress into a pivotal role at the heart of their technical operations. As IT Manager, you’ll shape the strategic direction of both the Project Delivery and Optimisation Services functions - driving complex IT programmes, elevating service quality, and leading high-performing teams to deliver real business impact. If you’re motivated by ownership, eager … to influence change, and ready to grow into a role that blends strategic leadership with hands-on delivery excellence, this could be the opportunity that propels your career forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers Foster a culture of excellence, accountability, and customer focus … within a modern Microsoft ecosystem. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation and optimisation projects. Define, evolve, and enforce delivery frameworks that support scalable, consistent cloud project execution. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction Design and maintain performance dashboards More ❯

Senior Service Desk Engineer – London Based | £40,000–£52,000 Location & Hours Location: Central London Hybrid Working: 3 days in the office (Mon, Wed, Fri) and 2 days working from home (Tues, Thurs) Hours: Full-time, 37.5 hours/week (Monday to Friday) Are you a tech-savvy problem solver with a passion for delivering outstanding customer service … same? If so, my client is looking for you! We’re excited to offer a fantastic opportunity to join my client's Information Systems (IS) Operations team as a Service Desk Engineer . Based at their modern offices in Central London , you’ll play a key role in supporting their internal users, ensuring seamless IT service delivery and contributing to the continuous improvement of their systems. The Role As a Service Desk Engineer , you’ll be the first point of contact for technical support, providing both remote and desk-side assistance. You’ll troubleshoot issues, escalate where necessary, and help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

including all design, implementation and administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations … and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives … ensures it is delivered2/2 Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

for: Operating Device Management technologies to configure devices, including: desktops, laptops, macs, mobile devices and digital signage. 3rd Line support for Device Management services. Manages requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate. Logs Requests for Change … performance trends and statistics. Referring to more senior colleagues where necessary, takes corrective action to improve performance and to avoid problems arising. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. Conducts investigations … of operational problems and makes proposals for improvement. Participates in reviews of systems performance, provide advice, and assist service specialists or other system or service providers to plan details of amendments and upgrades to systems. Supports project work alongside BAU duties, prioritising tasks using team tools and methods. What You Need Understanding of using management systems (Microsoft Configuration More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

operations. If you’re looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic … leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero … operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by More ❯

Manager to own two critical digital products. You'll ensure both meet user needs, align with GDS standards , and deliver secure, reliable outcomes across government. Your role: Lead product delivery in an agile, user-centred environment Act as the bridge between delivery teams and cyber service owners Manage backlogs, prioritise user stories, and report progress to management … Support service wrap and content development, working closely with user researchers, designers, and content teams Oversee day-to-day delivery and ensure alignment with wider objectives About you: Proven Product Manager experience, ideally in government or large digital services Strong stakeholder management and agile delivery expertise Awareness of cyber security frameworks (NCSC CAF desirable) Comfortable working ambiguously … and driving change in fast-paced environments Nice-to-have: experience in service delivery or transition This is an excellent opportunity to shape critical cyber and digital services across government. Get in touch now for more information. More ❯

looking for an experienced Client Manager to take ownership of a portfolio of clients. You’ll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you’ll do Manage day-to-day service delivery and client relationships Drive revenue, growth and profitability across your … portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we’re looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions landscape Excellent relationship-building and communication skills Competent with Word, PowerPoint and Excel Willingness to More ❯

looking for an experienced Client Manager to take ownership of a portfolio of clients. You’ll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you’ll do Manage day-to-day service delivery and client relationships Drive revenue, growth and profitability across your … portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we’re looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions landscape Excellent relationship-building and communication skills Competent with Word, PowerPoint and Excel Willingness to More ❯

If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. Location: London (Bank/Monument), primarily remote. Rate: c. £350 per day outside IR35. Immediate start available. Global fast paced environment. You … ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain … service performance reports across Incident, Change, Problem, and Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with More ❯

If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. Location: London (Bank/Monument), primarily remote. Rate: c. £350 per day outside IR35. Immediate start available. Global fast paced environment. You … ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain … service performance reports across Incident, Change, Problem, and Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯