1 to 25 of 30 Customer Service Jobs in Merseyside

Customer Service Technician Business Area: IT Place of Work: Liverpool Contract Type: Permanent When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size, you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. … About the role In your role as Customer Service Technician, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to be the first point of contact for logging and resolving technical queries and incidents via telephone, walk up and direct to the ITSM portal, working closely with technical teams … across USSL and USSIM. Youll also provide technical support, bridging the gap between the IT Service Desk and 3rd line service across the London and Liverpool offices. Your responsibilities include promptly and professionally resolving IT support requests, ensuring excellent customer service for end users. You will also handle hardware support, mobile phone support, meeting room support More ❯

DoE Location: Liverpool Requirements: Driving Licence & MSP Experience A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business. The … clients. Assist with the implementation of new client solutions. Visit client sites as needed to provide support. Maintain and improve technical documentation and internal processes. Champion high standards of customer service and technical delivery. Key skills & Experience: Proven experience in a 2nd Line Support role. Background working in an MSP environment. Strong communication and client-facing skills. A More ❯

/7 You'll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and … the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You'll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions. The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure … equivalent experience. Technical/Cyber qualification or equivalent experience ITIL Foundation Desirable Formal project management qualification ITIL Advanced Qualification Experience Essential Significant management experience Sound knowledge of operational IT Service Delivery including operational management experience Experience of setting up and implementing internal processes and procedures Experience of working within the NHS or healthcare setting Desirable Experience within a customer More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

maintaining IT systems, ensuring business continuity, and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus … within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27 days holiday + bank More ❯

Maintain a strong pipeline of new business opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across … divisions to identify opportunities to cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations … technical descriptions, and service specifications to customers. Promote a safety-first culture and actively contribute to the company's health, safety, and environmental initiatives. Represent the business at stakeholder events and ensure compliance with company policies, including security, data protection, and equal opportunities. Perform other duties as reasonably required to support business objectives. Professional qualifications We are looking for More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician Apprenticeship More ❯

Customer Service Representative Location: Liverpool HQ (On-site) Company Description BreezeMove is on a mission to transform the home-moving process. Based in Liverpool, we are a fast-growing technology company that brings transparency, speed, and security to property transactions. Our innovative platform reduces fall-throughs, shortens completion times, and offers real-time updates that benefit buyers, sellers … estate agents, and solicitors alike. As we continue to scale rapidly, were looking for an organised, proactive, and communicative Customer Service Representative to join our dynamic team at our Liverpool headquarters. About the Role This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in … delivering an exceptional customer experience. Youll play a key part in supporting our usershelping them navigate the moving process and ensuring their experience with BreezeMove is seamless and positive. Key Responsibilities Provide responsive and professional support to customers via phone and email Proactively manage client communications to ensure satisfaction and clarity throughout the home-moving process Liaise with multiple More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

guidance to all lines of business on security related to encryption, PKI, certificates, endpoint security, SEIM, and web application security. Create and update run books, standard operating procedures, and customer-facing instructions. Participate in on-call rotation for Cybersecurity Infrastructure Engineering. What You Bring Bachelor's degree in computer science, Information Security, or equivalent system security engineering experience. 2+ … If you enjoy being part of a team, creating experiences, and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design, and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If More ❯

and distribution business based in Knowsley, serving the UK wholesale market. Operating from a modern facility, they manage the import, packing, and distribution of fresh produce sourced globally. Their customer base includes major supermarkets and wholesale partners across the UK. Role Overview: Our client is seeking a confident and proactive Sales & Operations Support Executive to join their team. This … is a varied and hands-on role supporting both sales and operational functions, offering exposure to logistics, planning, IT systems, and customer service. Key Responsibilities: Support the sales team with customer communications, order processing, and account coordination. Assist in planning and scheduling incoming shipments and packing operations. Liaise with logistics and transport teams to ensure timely and efficient More ❯

and distribution business based in Knowsley, serving the UK wholesale market. Operating from a modern facility, they manage the import, packing, and distribution of fresh produce sourced globally. Their customer base includes major supermarkets and wholesale partners across the UK. Role Overview: Our client is seeking a confident and proactive Sales & Operations Support Executive to join their team. This … is a varied and hands-on role supporting both sales and operational functions, offering exposure to logistics, planning, IT systems, and customer service. Key Responsibilities: Support the sales team with customer communications, order processing, and account coordination. Assist in planning and scheduling incoming shipments and packing operations. Liaise with logistics and transport teams to ensure timely and efficient More ❯

and distribution business based in Knowsley, serving the UK wholesale market. Operating from a modern facility, they manage the import, packing, and distribution of fresh produce sourced globally. Their customer base includes major supermarkets and wholesale partners across the UK. Role Overview: Our client is seeking a confident and proactive Sales & Operations Support Executive to join their team. This … is a varied and hands-on role supporting both sales and operational functions, offering exposure to logistics, planning, IT systems, and customer service. Key Responsibilities: Support the sales team with customer communications, order processing, and account coordination. Assist in planning and scheduling incoming shipments and packing operations. Liaise with logistics and transport teams to ensure timely and efficient More ❯

enthusiastic team players Organisational skill and be able to lead by example Ability to develop within the ever changing world of learning and development Talent to deliver world class customer service with a desire to be helpful and informative Desire to teach, and enjoy developing people so they can succeed in their role Extensive training and installation experience … Group: Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one-stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Permanent Number of roles: 1 Salary: £27,000 per annum We are looking for a Student Services Manager to join our team. As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by … role Experience in administration work (preferably in an ELT environment). Experience in dealing with and solving complaints. Experience in selling products and services. Experience in working in a customer-facing environment. Ability to deal with and resolve a high volume of queries efficiently. Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff. Ability to … are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from More ❯

increased efficiency. Ensuring compliance with internal financial controls, policies, and procedures. Providing sound financial information and advice to internal and external stakeholders. Supporting a culture of automation and self-service across finance functions. What we're looking for: Accountancy qualification (e.g., part-qualified, AAT, or equivalent). A commitment to ongoing professional and personal development. Proven experience supporting process … and system improvements within finance. Solid understanding of financial processes and controls. Strong focus on customer service and delivering value for money. High IT literacy and openness to new, innovative ways of working. If you thrive in a collaborative environment and enjoy driving systems-based change, we'd love to hear from you More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth. As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. … the industry! As Site Admin you will be responsible for the day-to-day administrative tasks of various departments of the site. You will have to liaise with Parts, Customer Service and Estimating Departments to ensure admin is up-to-date and accurate. You will form a vital part of the team by ensuring that all departments are … systems. Return any unused parts in a timely manner. Maintain a safe and clean working environment. Assisting the Estimator with administrative tasks, including taking images of vehicles. Assisting with Customer Service by answering calls and booking jobs. Keeping customers updated on the status of vehicle repairs. Liaising with subcontractors. Ensure exceptional levels of customer service at More ❯

Functional Safety (TUV) Be qualified to Bachelors degree in a relevant Engineering discipline Have experience of identifying business opportunities at customers sites Have experience of providing detailed project/service documentation in an accurate and timely manner Ability to diagnose, repair and maintain electrical, mechanical and instrumentation systems Be able to design/generate/modify DCS/SIS … application software and hardware to fulfil customer requirements Systems and Applications Engineer Responsibilities Provide routine and on demand customer service, including software development and documentation, maintenance/inspection of automation systems You will be involved in the delivery of projects, maintenance and breakdown services to UK installed base customers within the Power Generation and Process industries Adhere … to regulatory and Company health, safety and environmental policy Required to positively influence the companys reputation by displaying a professional dedication toward customer service. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we More ❯

2nd line technical support; answering support queries and users in the use of computers and IT-enabled equipment. To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. Respond to enquiries from clients and … business. What you'll need to succeed In order to succeed, you will need : Experience of working in an IT support role (Education desirable) IT qualification Enhanced DBS Good customer service skills What you'll get in return In return, you will be paid a competitive daily rate of £125- £140 umbrella per day. You will have a More ❯

and training to the team of office based clerical administrators as first point of escalation for their queries. • To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines. • To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes. • To provide admin support on Open Awards … RESPONSIBILITIES : 1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries. 2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained. 3. To provide high quality customer service to Providers and other stakeholders. 4. To provide … Providers, courses, qualifications and learners on the Open Awards database. 6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met. 7. Work collaboratively with Open Awards staff to provide a robust support network More ❯

in Liverpool. The Assistant Systems Accountant will support with the development and implementation of the new finance system and will work closely with the Systems Accountant. To contribute to service improvements and play a vital part in delivering high-quality financial insights across the organisation. Duties & Responsibilities; Assist the Systems Accountant on the development of existing and implementation of … implementation of new finance systems and processes Assist with ensuing financial controls, policies and procedures for the Group are adhered too. Support the development of an automation and self-service culture. Skills & Knowledge; Ideally Part AAT qualified or equivalent Evidence of and commitment to continual professional, leadership and personal development Experience within supportinng through system/process development. Experience … and understanding Finance processes. Evidence of assisting in providing high quality customer service Evidence of the importance of value for money in everyday operations High levels of IT literacy and an understanding of new ways of working Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds More ❯