Digital Customer Service Manager
Wolverhampton, West Midlands, United Kingdom
Carlsberg Marston's Brewing Company Limited
you will have the opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development … personal accountability, ownership and focus on Carlsbergs Growth Principles Balance cost to serve with Customer Service improvement delivering an appropriate digital first strategy Experience and Key Attributes: Extensive B2B Customer Services experience, ideally in an FMCG industry and across multiple routes to market Operational experience with digital first solutions and customer service funnel to improve cost to More ❯
Employment Type: Permanent
Posted: