76 to 100 of 116 Customer Experience Jobs in the Midlands

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to mak... More ❯

We are seeking a highly motivated and experienced Product Manager to lead the development and delivery of solutions that enhance the efficiency, accuracy, and scalability of configuration promotion and customer onboarding automation across environments. This role is pivotal to drive value to our customers quickly by enabling a seamless and intuitive user experience (UX) that empowers internal teams … to manage configuration promotion processes for large-scale enterprise applications with ease and confidence. You will also be responsible for product management of customer onboarding automation, helping to streamline and accelerate the onboarding process through innovative tooling and process improvements. You will manage the product backlog, define and deliver roadmap items, and collaborate with cross-functional teams to ensure … enabling intuitive UX. Manage and prioritise the product backlog, ensuring alignment with business goals, technical feasibility, and user needs. Collaborate with design and engineering teams to implement a user experience that simplifies and streamlines configuration promotion tasks. Work closely with engineering, customer success, and operations teams to deliver high-impact solutions. Dive deep into the life of implementation More ❯

technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a Billing Migration Specialistand help shape how our customers experience the aBILLity platform. We … thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you're excited by the idea of blending technical know-how with customer-centricity, we want to hear from you. What you'll be doing Leading the onboarding journey for new customers - from implementation and data migration to initial bill runs and … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support - always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying issues More ❯

successful candidate will play a key role in the design, development, and maintenance of our ERP software systems, working with technologies including VB.Net, C#, SQL, Python, PHP, and Java. Experience with software models, system architecture, and infrastructure is essential. Full stack development experience is a significant advantage. Key Responsibilities Design, develop, and maintain new modules and applications using … deploy solutions and provide support and troubleshooting. Maintain technical documentation, including design notes, flowcharts, changelogs, and user guides. Participate in code reviews and contribute to team best practices. Skills & Experience Required Minimum 3+ years of software development experience with multiple programming languages. Proficient in SQL and relational databases; able to write complex queries and stored procedures. Experience … and version control (e.g., Git). Strong analytical, problem-solving, communication, and teamwork skills. Familiarity with cloud services and DevOps (CI/CD, Docker, AWS, Azure) is a plus. Experience deploying and updating desktop applications in production. Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) is a plus. Understanding of ERP modules More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Collaborate & strategize with the Customer Account Management Team to identify potential opportunities and projects whilst liaising with Specialist Teams to support the sales cycle. Develop and leverage customer relationships to generate and qualify … opportunities resulting in increased sales revenue with a Digital First approach. Maintain customer pricing and products in the Ricoh eCommerce platform creating a positive digital experience for the Customer. Develop and maintain a clear understanding of products and services in the Ricoh IT Services portfolio by actively participating in learning, some of which may be held outside the … normal core hours of the business. Provide expert product & industry knowledge to find solutions to customer requirements. Maintain Customer specific Profiles and Account Plans, ensuring Customers can be assigned the correct levels of support & pricing whilst representing Ricoh IT Services as a central point of contact for pre-sale and post-sale enquiries. Create & maintain accurate opportunities in More ❯

in-depth knowledge of rail operations and a sound understanding of railway geography? Are you a data whizz, eager to channel your analytical prowess towards enhancing the overall journey experience for rail passengers across the region? If so, this may be the perfect role for you. West Midlands Rail Executive (WMRE) are looking for a Rail Network Performance Manager … data from various sources to vigilantly monitor the performance of the West Midlands rail network, collating, analysing and reporting on a diverse range of quantitative and qualitative operational and customer data sets. WMRE is the devolved body with responsibility for working with the rail industry and local authority partners to deliver better rail services in the West Midlands. WMRE … vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it in a way that resonates with any audience, but you will work on the network, observing first More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage stock … A proactive, can-do attitude with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support More ❯

covers the South Region and offers the opportunity to make a meaningful impact on how we work and support our customers. Job summary - Your mission - To provide the ultimate customer experience. In this role, you will provide expert technical support in engineering cutting tools and metalworking applications. You'll work closely with Account Managers to present our solutions - either … activities to ensure suitable business opportunities are identified and secured. Your profile: Innovative with a passion for delivering technical solutions. We're looking for a candidate with: Strong technical experience in engineering cutting tools and applications. A proven track record of delivering business results. Knowledge of CAD/CAM systems and relevant applications. Project management experience and customer … a drive to challenge and improve the way we work. Where others see many, we see you - personally. We recognize and value your passion and personality. With your sales experience, you will be able to take our products, services, and solutions to the next level! About us At Sandvik Coromant we are committed to actively promoting diversity and inclusion More ❯

covers the South Region and offers the opportunity to make a meaningful impact on how we work and support our customers. Job summary - Your mission - To provide the ultimate customer experience. In this role, you will provide expert technical support in engineering cutting tools and metalworking applications. You'll work closely with Account Managers to present our solutions - either … activities to ensure suitable business opportunities are identified and secured. Your profile: Innovative with a passion for delivering technical solutions. We're looking for a candidate with: Strong technical experience in engineering cutting tools and applications. A proven track record of delivering business results. Knowledge of CAD/CAM systems and relevant applications. Project management experience and customer … a drive to challenge and improve the way we work. Where others see many, we see you - personally. We recognize and value your passion and personality. With your sales experience, you will be able to take our products, services, and solutions to the next level! About us At Sandvik Coromant we are committed to actively promoting diversity and inclusion More ❯

shaping the company's digital future. The business is looking for a dynamic and experienced ecommerce leader with a strong commercial track record, strategic vision, and a passion for customer experience. You'll play a key role in delivering ecommerce growth, leading digital initiatives, and driving performance across UK & Ireland. This hybrid role is based within a commutable distance … with 2 core days per week in the office and occasional travel across the UK and Europe. Head of Ecommerce Benefits: Salary circa £80,000-£85,000 depending on experience Bonus Hybrid working (2 office days per week) Pension Health & wellbeing benefits Collaborative and supportive senior leadership team Great progression opportunities (particularly after 12 to 18 months) Charity day … and deliver the ecommerce strategy across UK & Ireland Lead ecommerce performance and achieve key commercial KPIs (AOP, conversion, traffic, basket size) Champion continuous optimisation across UX, functionality and digital experience Collaborate with internal teams (marketing, digital, customer service) and external partners Oversee digital operations including inventory, promotions and customer journey Contribute to UK&I leadership team with More ❯

collaborative European marketing team, driving customer engagement and revenue growth across international markets. You'll lead initiatives across ecommerce platforms (Magento or Shopify), manage SEO strategy, optimise website CX, and create best-in-class email campaigns using Salesforce Marketing Cloud. With a clear focus on digital lead generation and customer journey enhancement, this is your opportunity to make … a real global impact. If you thrive on innovation, data-driven decisions, and bringing brand vision to life online—this one’s for you. Skills and Experience We’re looking for someone with the perfect blend of technical know-how and strategic thinking. You should have: 3-5 years’ experience in eCommerce marketing, with a relevant degree or … qualification 2-3 years of hands-on experience in ecommerce strategy and platform management (Magento preferred; Shopify also considered) Strong grasp of web analytics and digital performance tools Proficiency in Salesforce Marketing Cloud Exceptional communication and presentation skills A collaborative mindset with the confidence to take the lead on global projects A passion for creating seamless online experiences and More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

support this, we are recruiting for talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 3-month contract with potential to be extended. The role is Hybrid, with one day a week being based in their Nottingham office, this … requirements. * Actively coach and mentor others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: * Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. * Strong understanding of SQL, database design, and data architecture. * Experience with Databricks and/… as data warehousing. * Able to write repeatable, production-quality code for data pipelines, utilizing templating and parameterization where needed. * Can make data pipeline design recommendations based on business requirements. * Experience with data migration is a plus. * Open to new ways of working and new technologies. * Self-motivated with the ability to set goals and take initiative. * Driven to troubleshoot More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

practical skills e.g., working at height, using power tools, and installing a variety of technologies, equipment and cabling. The ideal candidate will have a good knowledge and hands on experience of Microsoft products and technologies, with knowledge of infrastructure, applications, and networking technologies and the ability to deploy, configure and troubleshoot effectively. HS&S Responsibilities To take care of … your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about technology and delivering good service. They will be collaborative with the … car will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel. Any experience in a similar field-based role, specifically in a mixed technology environment, would be desirable but is not essential, as for this role we are willing to provide full More ❯

use automation frameworks to create and refine test scripts. What You Will Bring: • Expertise in test facility and test part preparation, with a strong understanding of data acquisition systems. • Experience in data analysis and reporting, with a natural problem-solving mindset and a structured approach. • Proficiency in Microsoft Office for creating plans, graphs, and process documents. • A degree in … the company’s commitment to delivering excellence in engineering and innovation. Your work will directly support the development of cutting-edge software solutions, ensuring compliance with regulations and enhancing customer experiences. This is a role that values collaboration, resilience, and a results-driven mindset, offering you the chance to thrive in a highly dynamic environment. Location: This exciting opportunity More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and re-mortgage More ❯

great fit: Financially driven and hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and willing to go the extra … deadlines with minimal supervision Calm and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving KPI and targets, including volume … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯

automotive experiences, and they're looking for someone like you to make a real difference. What You Will Do: - Lead the development of Human Factors requirements to deliver exceptional customer experiences. - Collaborate with key stakeholders across Engineering, Design, Programme, and Commercial teams to shape future vehicle designs. - Conduct Human Factors assessments and gateway testing to support issue resolution and … ensure timely delivery. - Use customer data and Human Factors science to analyse feedback and resolve ergonomic challenges. - Communicate complex ideas effectively, employing innovative and visual methods to influence project decisions. What You Will Bring: - Proven ability to thrive in a fast-paced environment and make informed technical decisions. - Strong analytical skills to interpret technical data and customer feedback … for programme discussions. - Knowledge of human physiology, anatomy, or anthropometrics to inform ergonomic solutions. - Excellent communication skills to explain complex concepts to diverse audiences. - Experience with CAD software (e.g., CATIA or 3D Experience) and familiarity with Agile Methodology and JIRA is a plus. This role is pivotal in shaping the future of vehicle engineering, aligning with the company More ❯

individual to join our team as an E-Commerce & Marketing Assistant . About the Role This is a fantastic opportunity for a recent graduate eager to get hands-on experience in the world of e-commerce and digital marketing. Youll be helping us grow our online presence, improve product content, and engage with our customers in meaningful ways. If … and enhance current projects. Launching and managing exciting product recycling schemes across various digital platforms. Regularly reviewing product content, pricing, images, and categories to ensure a smooth and engaging customer experience. Analyzing sales, pricing, and stock levels, and implementing strategies to drive sales and improve inventory management. Exploring new ways to boost the performance of our online stores and … enhance customer satisfaction. Who You Are: While previous e-commerce experience isnt necessary, were looking for someone with a passion for digital marketing and strong analytical skills. Heres what youll bring to the table: A relevant qualification in e-commerce or digital marketing. A sharp, methodical mind with a natural ability to extract meaningful insights from data. A More ❯

this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will … liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA's. Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding … Bitlocker and Mcafee Drive Encryption What you'll need to succeed Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek Ability to support their Team Leader and Line Manager through transformational changes. Ability to process complex ideas and More ❯