76 to 93 of 93 Customer Experience Jobs in the Midlands

provide technical leadership on integrations, data modelling, and architecture, while driving innovation through AI, automation, and digital improvement initiatives that increase efficiency and enhance customer experience. Alongside this, you will lead and develop a high performing data team, fostering a culture of collaboration, professionalism, and continuous improvement. Your ability … management activity, supporting strategic planning and organisation wide digital initiatives. About You We are looking for an adaptable and proactive Data Manager with proven experience delivering business insights, analytics, and reporting in complex organisational environments. You’ll have a strong track record of managing multiple projects simultaneously, prioritising effectively ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced Digital Product Owner to take ownership of our omni-channel food … teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer — translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ...

upsell and maximise commercial outcomes. With your energy, curiosity and hunger to close, you ll help fuel our sales pipeline while delivering an outstanding customer experience. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality … have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Driving top-of-funnel activity through qualified inbound engagement. • Delivering excellent customer service while achieving and exceeding monthly sales targets. • Managing inbound enquiries across channels such as phone, email and live chat in line with agreed ...

provide technical leadership on integrations, data modelling, and architecture, while driving innovation through AI, automation, and digital improvement initiatives that increase efficiency and enhance customer experience. Alongside this, you will lead and develop a highperforming data team, fostering a culture of collaboration, professionalism, and continuous improvement. Your ability … wider IT management activity, supporting strategic planning andorganisationwidedigital initiatives. About You We are looking for an adaptable and proactive Data Manager with proven experience delivering business insights, analytics, and reporting in complex organisational environments. Youllhave a strongtrack recordof managing multiple projects simultaneously, prioritising effectively, and delivering change. You will ...

site. Liaise with internal teams to manage product data, stock availability, and discontinued items. Help optimise product categorisation and website navigation to improve customer experience. Upload and manage SEO-friendly content such as blog posts and landing pages. Collect, analyse, and report on website and campaign performance data using … Comfortable working with data and performance metrics. Excellent attention to detail and organisational ability. Strong written and verbal communication skills. Confident using Microsoft Office; experience with Shopify, Google Analytics, or email marketing tools is an advantage. Eagerness to learn new platforms and digital best practices. Positive, proactive attitude ...

leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence and delivering an outstanding customer experience. As the Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible … doing: Provide strategic leadership across Field Engineering, Technical Support and Service Operations, ensuring all activities meet high standards of safety, quality and customer satisfaction Oversee the installation and maintenance of hardware equipment, ensuring all work follows engineering best practice, industry standards and internal protocols Develop, refine and roll ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for an Enterprise Data Architect to play a pivotal role in shaping … investments Influencing senior stakeholders across business and technology to align on data decisions What We’re Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling ...

established clients recruit an experienced Quotations & Technical Support Coordinator to join their ever-expanding team. Responsibilities of the Quotations & Technical Support: Interpret customer enquiries and produce accurate, timely, and competitive quotations using Salesforce and there in - house quotation tools. Learn and apply pricing structures and strategies for both large … range to confidently propose the best solutions. Handle inbound calls and email enquiries related to quotations and product support. Collaborate with external sales, CAD, Customer Services, and other departments to deliver a seamless customer experience. Requirements of the Quotations & Technical Support Coordinator: Proactive learner with enthusiasm for technical ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

client is currently looking to recruit a Systems Analyst on an initial 3 month contract. System Administrator – Housing Systems (Civica Cx) £350 - £450 per day inside IR35 Warwickshire - 1 day a week, 4 from home Are you an experienced systems professional with exceptional attention to detail and a background … seeking a confident and organised System Administrator to support the effective operation, maintenance and ongoing development of our Housing Information Management System (Cx) and associated income processes. This is a pivotal operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re looking for a Data Product Manager to own and deliver high-impact data products that drive … usability Driving adoption through user engagement, feedback loops, and enablement Challenging assumptions and keeping delivery focused on impact What We’re Looking For Proven experience as a Product Manager in data, analytics, or BI environments Strong product thinking — outcome-focused, value-led, user-centric Experience owning roadmaps ...

looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams to design digital services that are scalable, secure … wider enterprise architecture vision and governance frameworks Championing modern engineering practices, including test-driven and behaviour-driven development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/ ...

across a fast-growing digital environment. This is a high-impact leadership role focused on converting rich datasets into commercial advantage and world-class customer experiences. About the role: You will lead the development of data architecture, models, analytics and reporting that underpin key digital products and customer ...

Trent As a Transformation Business Analyst , you will play a key role in delivering strategic change initiatives that improve operational efficiency and enhance customer experience. Working closely with cross-functional teams, you will help shape and deliver impactful solutions that align with organisational strategy and long-term objectives. … Role In this role, you will: Identify, define, and support change initiatives that deliver clear customer value and measurable commercial benefits. Engage, influence, and collaborate with stakeholders to secure input, alignment, and commitment throughout delivery. Elicit, document, and agree end-to-end requirements spanning people, processes, and technology. Contribute ...

selling points and benefits. Cross-sell software and website solutions to existing clients. Research the market and feed back opportunities to Sales and Marketing. Customer Service: Build strong, trusted client relationships. Understand client needs to provide tailored solutions. Listen and respond to objections, ensuring a positive customer experience. … records and coordinate Training Advisor appointments. Report activity levels and manage follow-up communications. Ensure prompt response to client inquiries. About You: Proven experience in solutions selling with a target-driven mindset. Confident, articulate, and excellent communicator. Self-motivated with strong organisation and attention to detail. Additional Information: Role ...

team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega’s Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member … team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're looking for a Data Engineer to build and maintain data engineering solutions that power analytics, reporting … Looking For A business-aware mindset — someone who understands how good data engineering creates real value, not just technical output Solid hands-on experience with Databricks, Delta Lake, PySpark, and Spark SQL Strong Python and SQL skills with a focus on clean, maintainable, production-ready code Working knowledge ...

alternative product solutions across the full hardware and services portfolio. Manage accurate forecasting, pipeline reporting, and CRM updates. Deliver timely quoting, order management, and customer communication. Lead regular engagement through calls, QBRs, and face‐to‐face meetings. Work closely with Purchasing, Support, and Finance to ensure a seamless customer ...