76 to 100 of 126 Customer Experience Jobs in the Midlands

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration ... ZIPC1_UKTJ ... More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration click apply for full More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background in designing and implementing end-to-end cloud integration click apply for More ❯

join us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and … a daily basis youll be responsible for, but not limited to : Lead the development, management, and improvement of digital platforms, ensuring an optimal user experience (UX). Provide end-to-end project management for new digital tools and web applications, ensuring timely and cost-effective delivery. Work closely with … stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and monitor detailed project plans, ensuring milestones are met within scope More ❯

backup reliability Keeping infrastructure documentation sharp and systems audit-ready Jumping between support tasks and high-priority projects with ease What you'll bring: Experience with VMware, virtual servers, and Dell VSAN environments Solid knowledge of Active Directory and backup tools like Veeam Ability to configure VLANs and troubleshoot … DNS Ability to provide solid customer experience and support in an ITIL envrionment. Strong prioritisation skills and clear communication Sound like you? Please do get in touch. More ❯

Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Senior Manager (L6) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … Enterprise Commerce Architect at the Senior Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly … updated on emerging trends in composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … groups to support and enhance applications , aligning with evolving business needs. Analyze and understand business workflows , translating them into technical specifications. Required Skills and Experience: Bachelor’s Degree or higher in Computer Science or equivalent work experience. Minimum of 4 years of experience in application development and software … engineering. Proficiency in Java programming and software development. Experience in building transactional systems and a strong grasp of software architecture . Front-end web development skills. Exceptional written and verbal communication skills. Strong analytical thinking and attention to detail . Ability to work independently and collaboratively within a team. More ❯

in Birmingham. With a company wide transformation project underway that will use the latest technology to automate and streamline both business process and the customer experience this Head of Business Solutions will form... ZIPC1_UKTJ ... More ❯

team to deliver end-to-end digital products, from strategy to post-launch performance. You'll be an evangelist for digital-first solutions, ensuring customer-facing operations are streamlined, automated, and supported by the right technology, culture, and people. Key Responsibilities: Set the strategic direction for digital and automation … across the business, with a focus on delivering measurable business benefits. Lead the development and delivery of digital product strategies, driving improved acquisition, customer self-serve, and automation capabilities. Manage and mentor product teams, ensuring seamless collaboration to execute the digital delivery plan. Work closely with stakeholders to present … track progress with data and KPIs, and build compelling business cases for investment. Champion the use of Conversational AI and NLU technology for automating customer service interactions. About You: You’re outcome-focused and passionate about digital product management, automation, and customer experience. You have experience leading More ❯

seeking a Business Development Manager with a strong background in refrigeration systems to manage and grow key accounts, identify new business opportunities, and ensure customer satisfaction. This role focuses on account management, revenue growth, and technical service proposals, while delivering exceptional customer experiences. Key Responsibilities: Account Management & Growth … maintaining existing business while identifying opportunities for growth and service expansion. Revenue Growth: Explore new markets, partnerships, and service project opportunities to drive revenue. Customer Satisfaction: Build and nurture strong client relationships, ensuring customer needs are met or exceeded while aligning with organisational policies. Technical Solutions: Prepare and … deliver technical solutions and proposals, particularly for industrial refrigeration systems. Service Projects: Develop quotations and oversee service opportunities that enhance customer value. Drive for Results: Consistently achieve goals and push for successful outcomes. Customer Focus: Prioritise customer needs, exceed expectations, and build long-term relationships. Strategic Agility More ❯

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Domain Governance Partner you should have experience with: Extensive experience managing engagements with clients, partners … in data analytics and insight generation to derive actionable insights from data. Some other highly valued skills may include: Data and Records Management: Extensive experience managing complex data systems, ensuring data integrity, security, and accessibility. Maintaining, developing, and documenting process and governance controls, overseeing data integrity, supporting the consistency … accuracy and timeliness of data across multiple systems. Experience of working in multiple large teams delivering complex services involving the highest standards of resilience, risk and governance controls. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation More ❯

which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of … team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support … triage cases, and collaborate with various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career More ❯

lifecycle and helping them outperform their competition through speed and innovation Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … presence. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a Java developer with 4+ years of experience responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks … software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 6+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka. Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. The Junior Product Owner role within the Data team at Sidetrade presents an exciting opportunity for individuals eager to grow … the role needs: Bachelor's degree in information systems, Data Analytics and Mining, Statistics, Physics/Engineering, Computer Science or a related field. Prior experience, either short-term or up to a year, in a role similar to product management or data analysis, ideally within a technology or data … contribute to team discussions and be a proactive team player. Maintain a user-centric approach to product development, ensuring that all decisions enhance the customer experience. Bring fresh ideas and perspectives to the team, challenging the status quo where appropriate. Accountability: Take ownership of tasks and deliverables, ensuring they More ❯

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM … by example at all times * Perform any other reasonable duties as requested by the AOM or TSM * Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner * Assist in the preparation of emergency More ❯

join their dynamic and growing CRM Automation team. The company is renowned for its fast-paced, collaborative culture and is focused on driving personalised customer engagement through high-quality CRM campaigns and automation journeys. The Role As a Senior CRM Executive, you’ll join the automation function within the … automated lifecycle campaigns across loyalty and re-engagement journeys — working closely with segmentation, HTML build, and personalisation logic. This role requires strong technical CRM experience, with a focus on customer targeting and hands-on campaign build. Key Responsibilities - Build and execute automated lifecycle journeys across email and SMS. … Develop and manage basket abandonment, welcome, reactivation, and loyalty campaigns. - Use HTML and modular templates to build campaigns – drag-and-drop experience alone is not sufficient. - Segment customers using behavioural and transactional data to drive personalised content. - Monitor campaign performance and optimise based on engagement metrics. - Collaborate with loyalty More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … smooth flow of structured and unstructured data for audit and risk analytics. This role requires strong Python programming skills, expertise in data wrangling, and experience working with cloud platforms. Key Responsibilities: Develop scalable and efficient data pipelines to support audit processes. Use Python for data extraction, transformation, and loading … understand data requirements. Leverage cloud platforms (AWS, Azure, GCP) to store and process data. Document workflows, pipelines, and transformation logic for transparency. Key Skills & Experience: Strong hands-on experience in Python (Pandas, NumPy, PySpark). Experience building ETL/ELT processes. Familiarity with cloud platforms (AWS, Azure More ❯

to make data-driven decisions by providing accessible, reliable data and delivering insightful analytics. Support improvements to Vehicle features and systems, ensuring an exceptional customer experience. Collaborate with engineering teams to understand key questions, identify problems solvable via analytics, machine learning, or automation. Lead the development of new methods … and problem scope of stakeholders Use statistical techniques to deliver robust results and communicate insights Create visualizations and dashboards using tools like Tableau Ensure customer privacy at all stages Contribute to knowledge sharing and technical capability development Work within the Agile framework Support coaching and development within the team … What You'll Need Extensive experience in Data Engineering, Analysis, or Science, preferably in Automotive Engineering Practical skills in SQL or Python, knowledge of GCP or AWS Ability to structure, analyze, and interpret data Understanding of data visualization principles and tools like Tableau, Looker, Power BI Knowledge of advanced More ❯

.NET Engineer Why join us As a .Net Engineer, you'll apply architectural and engineering principles to define and deliver technology that provides better customer experiences and business efficiency, and reduces business costs. We'd also like you to be yourself - analytical, curious and unafraid to learn new skills … part of your role. Throughout the whole product lifecycle, including decommissioning, you will demonstrate engineering expertise, knowledge of engineering and architectural principles, and proven experience in software design and implementation, security, cloud, infrastructure as code, and CI/CD. Your drive for continuous improvement, advocacy of agile/lean More ❯

efficient resolution. What makes you a great fit: Driving Licence and access to a car for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and … solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure, fast-paced environment Microsoft Active Directory User and Group Management M365 Administration and troubleshooting Good knowledge of desktop and server Operating Systems and … hardware General networking hardware, protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents More ❯

a job. Sector: Distribution and Warehouse, Technology Role: Manager Contract Type: Permanent Hours: Full Time DESCRIPTION This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon's military recruiting team is available to discuss … the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items … on time. As an Area Manager, you'll ensure your site runs smoothly to meet customer demand. You will lead a team that helps keep our operations safe, efficient, and of high quality, taking on a number of projects across our network to drive productivity. Key job responsibilities Create More ❯

the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience - like our award-winning Smartshop app. In an inclusive, agile environment, you'll have the space to be curious, to experiment, and to solve … people across the UK. As a Senior .NET Engineer, you'll apply architectural and engineering principles to define and deliver technology that provides better customer experiences and business efficiency whilst reducing business cost. We'd love for you to be yourself - analytical, curious and unafraid to learn new skills … expertise in relational and non-relational database technologies, backed by expertise in engineering practice and architectural and engineering principles. In addition, you'll need experience in software design and implementation, security, cloud, infrastructure as code and CI/CD and relevant hardware. As well as all this, we'll More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure More ❯

for UK&I working in collaboration with other channel marketing managers from the Retail and Online Sales Organisations to drive growth, brand awareness, and customer engagement. You will sit within the UK&I Marketing team, working closely with cross functional teams, along with external suppliers to ensure our product … launches are supported with best-in-class execution and customer experience. You will be an excellent communicator, with the ability to work across multiple projects at any one time, coordinating with diverse and geographically dispersed teams, supporting our key campaigns and strategic focus areas. The role requires close collaboration … and aligned marketing approach across all Anker sales channels Plan and implement digital campaigns, promotions, and content strategies to boost sales and enhance the customer journey Leverage data and insights to optimise performance marketing activities across paid, owned and earned media channels Work with cross-functional teams, including brand More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Software Development Engineer We're looking for an enthusiastic and passionate Developer Experience engineer to join our team! As part of this role you will work closely with our customers (fellow Capital One Engineers), partners and your team to enable … our global CI/CD platform, build tooling and enablement capabilities that reduce frustration and accelerate the pace that engineers can deliver. Our Developer Experience teams work closely with our engineer customers on a daily basis to support adoption of enterprise tooling and capabilities, identify and solve friction in … culture in the way we deliver software at Capital One. You will be joining a passionate and diverse team that strives to greatly enhance customer experiences every day. What you'll do Support and enhance the adoption and enablement of continuously evolving software delivery lifecycle platforms. Deliver core engineering More ❯