26 to 39 of 39 Problem Management Jobs in the Midlands

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s •Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels •Adding to and updating all Knowledge Management systems to help support … service levels •Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives •Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed. •Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

suppliers, contracts and licences Managing and developing an IT ServiceDesk team of two Owning day-to-day IT operations: incidents, service requests, changes and problem management Staying hands-on across Microsoft Azure, Microsoft 365, Windows Server and networking Overseeing identity and endpoint tools including Entra ID, Intune ...

performance.Support multi-account AWS environments using AWS best practices.Automation and Platform EngineeringBuild Infrastructure as Code using Terraform, CloudFormation or equivalent technologies.Automate provisioning, configuration management and operational processes.Develop CI/CD pipelines that accelerate safe and reliable software delivery.Reliability and OperationsImplement monitoring, logging, alerting and observability across the platform.Troubleshoot complex … infrastructure, networking and application issues.Participate in incident response, problem management and root cause analysis.Security and GovernanceApply security-by-design principles across the platform.Implement IAM, secrets management, encryption and network security controls.Support vulnerability remediation, compliance activities and cloud governance.Promote AWS Well-Architected and security best practices.QualificationsHands ...

multi-account AWS environments using AWS best practices. Automation and Platform EngineeringBuild Infrastructure as Code using Terraform, CloudFormation or equivalent technologies. Automate provisioning, configuration management and operational processes. Develop CI/CD pipelines that accelerate safe and reliable software delivery. Reliability and OperationsImplement monitoring, logging, alerting and observability across … platform. Troubleshoot complex infrastructure, networking and application issues. Participate in incident response, problem management and root cause analysis. Security and GovernanceApply security-by-design principles across the platform. Implement IAM, secrets management, encryption and network security controls. Support vulnerability remediation, compliance activities and cloud governance. Promote ...

join a forward-looking ICT Team and help shape the systems that support a modern Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management. If you are passionate about helping people get the most ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

user support and basic customer training where required. Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Experience Required : Troubleshooting UC and telecoms platforms. Familiarity with diagnostic tools such as Wireshark and network monitoring utilities. ...

many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years previous experience supporting … solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution. Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions. Functional Product ExpertiseIn-depth understanding ...

Paying £20.93 per hr ref 376145 Full time hours on a temporarybasis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...

members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service performance, governance, risk, information security, change, incident and problem management. Manage technology suppliers, service levels, budgets and commercial performance. Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience. … service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business continuity ...