SLA Jobs in the Midlands

26 to 50 of 62 SLA Jobs in the Midlands

2nd Line IT Technician

Oldbury, West Midlands, West Midlands (County), United Kingdom
Bell Cornwall Recruitment
issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits to new and existing clients Occasional weekend work at football matches providing More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

3rd Line Support Engineer

Hockley, West Midlands, UK
Tenth Revolution Group
are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage More ❯
Posted:

Senior IT P Project Manager-Data Digital & Technology

West Midlands, United Kingdom
Hybrid / WFH Options
Serco
acceptance of the request through to work-package close down Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts' (SLA's) Hold responsibility for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved Support project boards as required by More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

HR Analyst - HRIS

Shirley, West Midlands, United Kingdom
Tarmac
second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

HR Analyst - HRIS

Solihull, West Midlands (County), United Kingdom
Tarmac
second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯
Employment Type: Permanent
Posted:

Operations Manager (PPSM)

Birmingham, England, United Kingdom
Hybrid / WFH Options
Accenture
deliver on Accenture Song and JLR priorities and deliverables Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLA’s. Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact. Collaboration - The Operations Manager will: Actively strive to support and More ❯
Posted:

Security Operations Analyst

Northampton, Northamptonshire, United Kingdom
P3M Recruitment
requirements. Key Responsibilities Handle and resolve ITSM incidents and service requests related to security operations, ensuring they are properly tracked, prioritised, and closed within SLA Manage and respond to Microsoft Sentinel security incidents, including triage, analysis, escalation, and coordination with stakeholders Create, develop, and fine-tune Sentinel alerts, analytics rules More ❯
Employment Type: Contract
Posted:

HR Systems Analyst - HRIS (SAP SuccessFactors)

Shirley, West Midlands, United Kingdom
Hybrid / WFH Options
Akkodis
second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯
Employment Type: Permanent
Salary: GBP 40,000 - 45,000 Annual
Posted:

HR Systems Analyst - HRIS (SAP SuccessFactors)

Solihull, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Akkodis
second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯
Employment Type: Permanent
Salary: £40000 - £45000/annum
Posted:

Interim Finance Director - Charity

West Midlands, Birmingham, West Midlands (County), United Kingdom
Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum
Posted:

Finance & IT Director (Home Based)

Midlands, Leicester, Leicestershire, United Kingdom
Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum
Posted:

Technical Support Analyst

Redditch, Worcestershire, West Midlands, United Kingdom
Hybrid / WFH Options
Telxl Limited
effectively via email, our ticketing system and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries, escalating complex issues where needed. Receive our monitoring alerts and recognise More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Account data analyst

Corby, Northamptonshire, United Kingdom
Bleckmann B.V
creation and delivery of continuous improvement initiatives to deliver efficiency, quality, and capacity improvements. Training relevant operational key holders in the execution of the SLA's and Bleckmann or Client Processes. Undertake other duties and responsibilities to the benefit of the site and the company. Profile: Agilities Change Mindset - You More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Success - Team Leader

Hardingstone, Northamptonshire, United Kingdom
Hybrid / WFH Options
Ricoh
cross-functional collaboration, to clearly define handoff points with other departments and maintain a RACI matrix outlining the key accountabilities of each area. Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels. Work in collaboration with the Programme Lead on the change More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Talent & Recruitment Business Partner

West Midlands, United Kingdom
Venn Group
IR35, and employment legislation • Reduce off-contract spend and enhance vendor performance through strong MSP management • Implement contract management best practices and ensure effective SLA/KPI oversight • Track recruitment data and workforce trends to inform strategic decisions • Deliver guidance on temporary staffing best practice and regulatory requirements • Address recruitment More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Production Print Service Technician (East Midlands)

East Midlands, England, United Kingdom
Konica Minolta Business Solutions UK Ltd
would love to hear from people who ... To achieve key performance targets as directed in order to maintain optimum customer satisfaction Achieve key SLA's as directed in order to maintain optimum customer satisfaction To respond to call outs in a timely and professional manner, identify and resolve technical More ❯
Posted:

First Line Manager

Northampton, Northamptonshire, East Midlands, United Kingdom
GXO Logistics
necessary redeploying colleagues quickly and efficiently. To understand customer ethos and operational priorities and be conversant with the targets contained within the contracts service level agreement and key performance indicators. What you need to succeed at GXO: Experience in motivating and leading teams within a fast-moving logistics environment Strong More ❯
Employment Type: Permanent
Posted:

Automation Engineer - Nights

Derby, Derbyshire, United Kingdom
HelloFresh
and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Reliability Engineer - Nights

Derby, Derbyshire, United Kingdom
HelloFresh
and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Enterprise Inside Sales Representative (Rugby)

Rugby, Warwickshire, UK
Iron Mountain
service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and More ❯
Posted:

Enterprise Inside Sales Representative

Rugby, England, United Kingdom
Iron Mountain
service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and More ❯
Posted:

Field Service Engineer

Birmingham, Staffordshire, United Kingdom
Hybrid / WFH Options
Rise Technical Recruitment Limited
The Person: Field Service Engineer. Previous experience working on industrial/commercial 3D printing equipment. Full UK driving license. Field Service Engineer, Installation Engineer, SLA, OEM, 3D, Printing, Additive Manufacturing, Service, Repair, Maintain, Electrical, Mechanical, Electro-Mechanical, Fault Finding, Install, Installation, Engineering, Manufacturing, Manchester, Stockport, Birmingham, Bristol, London, Stoke-on More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data Center Engineer

Northampton, England, United Kingdom
Node4
Practice - operating in line with company policies around access, security, safety and other operational areas as appropriate are followed Completing tickets promptly and within SLA (alerts/access requests/tasks/remote hands etc) What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee More ❯
Posted:

Second Line Analyst - 24/7 shift pattern

Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯
Employment Type: Permanent
Posted:

IT Support Analyst

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯
Employment Type: Permanent
Posted:
SLA
the Midlands
10th Percentile
£26,250
25th Percentile
£28,822
Median
£30,580
75th Percentile
£37,500
90th Percentile
£58,750