26 to 50 of 63 SLA Jobs in the Midlands

support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. Continuously Improve Processes – Constantly look for ways to improve internal processes to support good client outcomes More ❯

assist in the claims process for both insured and third party in order expedite settlement and minimise cost. Ensuring all work is carried out within agreed KPI's and SLA's and in accordance with our company values. What you'll bring: Proven experience in assessing damage to all types of motor vehicles, preferably in relation to Motor Vehicle Insurance More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

high level of presentation skills with the ability to adapt to all levels of audience Creation/knowledge of corporate data models and the warehouse Data Transfer Awareness of SLA and OLA management Ability to assume authority – to enable the influencing of higher tiers Strong negotiation skills Good communication skills More ❯

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

Global lead; Drive cost saving programs at both country and regional level; Support regional procurement KPI performance and improvement Business Support Monitor supplier performance against agreed KPI's and SLA's, Undertake a review of current supplier contracts and identify opportunities to drive additional value Understand business requirements and build supply chain to meet or exceed expectations. Provide market insight More ❯

Audit and maintain assets, in conjunction with asset & lifecycle management plan. Drive innovation to ensure best practice in technical compliance disciplines. Ensure remedial activities are conducted in-line with SLA's where needed and continuous improvement is delivered. Manage all services and work closely with the account team to manage budget targets for Hard Services. Take up AP (Authorised Person More ❯

smooth system operation across all employee records. Coordinate annual talent cycles with Business Leads across JTP. Provide first-line support to HR users and employees, resolving system tickets within SLA and ensuring a positive user experience. Manage mapping tables and unique employee codes within the JTP system. Generate and maintain talent cycle reports, dashboards, and analytics to support business insights More ❯

smooth system operation across all employee records. Coordinate annual talent cycles with Business Leads across JTP. Provide first-line support to HR users and employees, resolving system tickets within SLA and ensuring a positive user experience. Manage mapping tables and unique employee codes within the JTP system. Generate and maintain talent cycle reports, dashboards, and analytics to support business insights More ❯

strengths lie in logistics or IT asset coordination, these roles are perfect for individuals with strong attention to detail, administrative skills, and the ability to work in fast-paced, SLA-driven environments or experience of SAP & Vendor portals within a Warehouse environment. How to Apply: Click Apply Now and submit your CV. Please specify which role you're applying for More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

for service improvement. What you’ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution, and SLA compliance Identify trends and implement continuous improvements Collaborate with internal teams and engage with key clients and vendors Use data and reporting to make decisions, present insights, and build trust More ❯

projects. Communication - Strong communication and organisational skills. What would be 'good to have' MSP/Consultancy background - experience of having worked in a client facing environment to deadlines and SLA's. Passion for advancement and Technology - To be genuinely passionate about technology and advancements within technology, with a keen interest in developing your skills and try new things. To apply. More ❯

business goals and regulatory requirements Own stakeholder relationships across capital and operational projects, delivering procurement strategies that maximise value and minimise risk Implement and manage supplier performance frameworks, including SLA tracking, governance processes, and continuous improvement initiatives IT Procurement Manager requirements... Proven experience in Cyber & Technology procurement, including contract negotiation, execution, and post-award management Strong stakeholder engagement skills and More ❯

the CEO £20m turnover business, expected to double to £40m, with 146% growth in the last 2 years Suitable for a senior Operations Manager with experience in field operations, SLA management, and mobilisation Requires some engineering background or technical understanding, especially related to electrical, software, or hardware interfacing Salary: £75,000 - £85,000 plus car or allowance; over More ❯

in the last 2 years This Field Operations Manager jobs role/Director of Operations jobs role would suit a senior Ops Manager who has managed field operations driving SLA, mobilisation etc You will need some sort of engineering background/understanding its more electrical/software/interfacing a piece of hardware into a client solution (so some sort More ❯

latest information. Chase subcontractors for ETA's and updates Raise purchase orders upon request Work with Mangers & Clients within your area Follow escalation process ensuring jobs are completed with SLA Salary to be confirmed at interview. This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think More ❯

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

of demand peaks. Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA). Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment … billing activities. May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged … periods; Participate in the Shift Pattern for the operating area - this may include weekend and evening working as determined by the Customer Coverage and SLA requirements. May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding of networking technologies Installation of operating systems across a network Via SCCM, PXE, and also via More ❯