51 to 75 of 85 Service Management Jobs in the Midlands

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes … who brings strong technical capabilities and excellent stakeholder communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and … implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is looking for a Master Data Analyst to join their internal … attention to detail Excellent communication and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and priorities Professional, adaptable, and a … strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation Support users with JDE functionality and provide guidance on best practices Audit user access, manage More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is looking for a Master Data Analyst to join their internal … attention to detail Excellent communication and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and priorities Professional, adaptable, and a … strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation Support users with JDE functionality and provide guidance on best practices Audit user access, manage More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany … new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through … in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of More ❯

values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients in line with the defined service level agreements. You … cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own, to ensure the best and most efficient service is provided to our customers. This culture enables opportunities for learning and development which should be embraced. Flexibility will be required to work additional and varied hours when needed … and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform root cause analysis on recurring issues Build relationships More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills More ❯

Main duties of the job The EPR Business Change & Benefits Lead is a senior member of staff within the DigitalTransformation team. They play an active lead role in the management, delivery and support of digital systems across United Lincolnshire Teaching Hospitals NHS Trust (ULTH). The EPR Business Change & Benefits Lead will lead on the implementation of an ePR. … During 2025-2027, major digital improvements are planned at ULTH, including the implementation of a new EPR system (NerveCentre). This role will be pivotal in ensuring effective change management of the system and realisation of benefits, in collaboration with the Programme Delivery leadership team and associated workstreams The successful candidate should have experience in working within a Digital … It is crucial that you personalise your supporting statement by articulating these in your unique voice. Person Specification Qualifications Essential Educated to master's degree level and or relevant management knowledge acquired through training and experience to master's level equivalent (Level 7) PRINCE 2 Project management qualification Change Management qualification or relevant experience Desirable Ongoing personal More ❯

Facilitate workshops, stakeholder interviews, and presentations to senior leadership. Essential Skills & Experience: Minimum 5 years' experience as a Business Analyst. Proven track record with ServiceNow implementations or similar enterprise service management platforms. Strong stakeholder management and communication skills across all levels of the business. Skilled in developing clear documentation and visual process maps. Does this sound like More ❯

a first line IT Apprentice your role will be to provide support for basic day to day Technical Support issues and quires.These will be raised via the NMBS IT Service Desk automated ticketing system web app, telephone calls or in person from other NMBS Team Members. You will also help with the installation and configuration of new and existing … this role, youll work towards your Level 3 IT qualification, delivered by our expert training team at Baltic Apprenticeships. What you will do: Provide Technical IT Support Utilize IT service Management Tools (ITSM) to log, track and resolve incidents as well as request efficiently Maintain LAN, WAN equipment for new & existing systems, including software updates and upgrades. Support More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

and hosts, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and managing Security tasks to ensure … including: Redhat RHEL7.x, RHEL8.x and RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/remove 3rd Party software as … requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to troubleshoot, research and diagnose root cause for an incident or problem Excellent communication skills (both More ❯

and personal growth, all while valuing your unique contributions. The role of the MES Engineer is to provide a range of engineering support functions to facilitate the Managed Equipment Service operations such that Healthcare discharges its contractual obligations in line with the Company's Values. Job Description Main Tasks and Responsibilities Investigate and diagnose faults on a wide range … implemented whilst taking account of patient safety, efficiency, cost, performance and response/fix times. Carry out repairs in accordance with the manufacturer's specifications and within the agreed Service Level Agreements (SLA's). Carry out Planned Preventative Maintenance (PPM's) according to the agreed programme and PPM schedules. Carry out acceptance testing and commissioning of new, loan … workshop within a hospital environment. Good communication skills both written and verbal Sound knowledge of engineering principles and how they are applied in practice. Knowledge of Microsoft packages and service management software. In addition, you will have a good understanding of working to service level agreements and customer satisfaction targets. The post will offer extensive product and More ❯

colleagues to resolve more complex issues. Incidents can vary between cloud, networks and hardware. Role The role requires the following: Provide 1st line user support and logging, using IT Service Management tool New build, rebuild workstation rollout Account management and administration Diagnose and resolve basic technical issues related to hardware, software, and network connectivity Communicating effectively with More ❯

seamlessly between external stakeholders and technical specialists. Experience with public cloud technologies (AWS or Azure) is essential alongside database technologies (MySQL, Oracle). A deep understanding of engineering and service management methodologies will be required as well as a demonstrable background in deriving and managing technical requirements. Knowledge of Python and ETL tooling would be highly beneficial. Hybrid More ❯

is something for everyone here. EVERYTHING YOU NEED TO KNOW In this new role to Severn Trent, we're looking for an experienced Salesforce Engineer with experience of Field Service management (FSM)who will support the stabilisation, integration and continued maintenance of the application into our business. As an experienced Engineer in the field, you will get involved … business objectives. There will be close collaboration with our Enterprise & Solution Architects to ensure the future of the applications is fit for purpose. Other key accountabilities include: - • Provide customer service support by troubleshooting application issues and documenting root cause, keeping stakeholders always updated. • Ensure standard requests are completed for the business within SLA and small application changes are delivered More ❯

About The Role HomeServe are currently recruiting for a Systems Configuration Analyst to join the Operations Team in Nottingham. The ideal candidate will be a data driven, highly numerate self starter who is not afraid to challenge the status quo. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Security Service Manager Function: Cyber Security Unit: Networks Location: Snowhill, Birmingham, United Kingdom Salary: Competitive with Great Benefits The role holder will own the complete security service management of a security sub domain by maximising the potential of the … security capabilities within that, which form our overall security architecture. The role will include making sure security service management is documented clearly and able to communicate our position for each security domain capability. This will ensure that we are actively pre-empting trends to help shape our future direction by continuously driving improvement to get the very best … products and services that we provide. The role will provide analytics and insights to drive the right decisions in both short and long term scenarios by utilising expert security service management knowledge. This is a great opportunity to be part of a dedicated security architecture team that own, drive and shape security strategies today and into the future. More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish … as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one More ❯

users of ICS services from first point of contact to incident resolution ? To identify, diagnose, resolve and document technical IT problems and incidents ? Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for … service received from ICS service users via email, web form or telephone 2. To perform effective incident resolution relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement … requirement. This will also include the implementation of systems in offsite or remote environments e.g. broadband installations across the borough 4. To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from More ❯

a 3 month contract which may be extended for the right applicant You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops … telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To … assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from inception to resolution and to keep customers informed of the progress of their queries Resolve incidents and service request tasks within More ❯

Main Tasks and Responsibilities * To carry out all associated administration and monitoring of maintenance contracts and services provided by manufacturers and third party service providers. This will include obtaining quotes for renewals, reviewing jobs and identifying any ongoing service failures that could impact the ES service; * Raise orders for parts and repairs, validating goods received against invoices … and rectifying any discrepancies. The position will goods receipt orders on SAP and update the local stock management system; * Respond to customer enquiries regarding pass through costs ensure that information is accuracy and promptly provided; * To parcel and dispatch equipment when required; * Administration of the internal and customer asset registers by following processes to commission, update and remove assets … when required. Monitor manufacturers communications that identify any obsolete equipment and update the register appropriately; * Provide the customer notification of equipment that will permanently be removed from service and where necessary liaise with stakeholders to arrange for equipment collection; * Keep staff training records up to date and support the management team by obtaining training costs and arranging any More ❯

ONLY Candidiate should be SC Eligible OR SC Cleared Project name/description: DCE Programme data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress … MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation Supporting fault management Defect remediation support Additional info: Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support. More ❯