51 to 75 of 79 Service Management Jobs in the Midlands

transformation journey into Azure. This role blends strategic technical oversight with deep, practical engineering expertise. Perfect for someone who wants to shape the direction of technology without formal team management responsibilities. What You’ll Do Oversee and optimise all technical IT operations, including infrastructure, networking, systems, backups, and security Drive and support the organisation’s Azure cloud transformation (IaaS … a senior technical or lead role Proven expertise in managing Microsoft Azure environments and cloud migrations Strong understanding of networking, virtualisation, and security principles Experience with ITIL frameworks and service management best practices Excellent communication and stakeholder-management skills Ability to operate effectively in a fast-paced, evolving environment with competing priorities Relevant certifications (e.g., Microsoft Certified More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge article, and escalate … to the next tier of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have … or external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness Communicating positively with users/customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to … resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff … in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

and technologies to improve operational efficiency. Develop a deep understanding of the technical ecosystem, contributing to both cloud and on-prem solutions. Essential Skills & Experience Strong background with configuration management tools (e.g. Ansible, Chef, Puppet). Hands-on experience with Terraform for infrastructure as code. Expertise with containerisation and orchestration (Docker, Kubernetes, OpenShift, or Swarm). Skilled in CI … maintaining systems on AWS (EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan More ❯

transformation into Microsoft Azure. This is a hands-on, senior-level technical role, ideal for someone who enjoys deep technical work, influencing best practice, and driving modernisation without people-management responsibilities. What You’ll Do Manage and optimise infrastructure, networking, servers, storage, backups, and security Support and drive the move to Microsoft Azure (IaaS, PaaS, SaaS) Ensure high availability … roles, with strong senior-level experience Proven expertise in Microsoft Azure and cloud migration projects Solid understanding of networking, virtualisation, storage, and security Familiarity with ITIL and best-practice service management Excellent communication and stakeholder engagement skills Strong problem-solving ability and a proactive approach to system reliability and improvement Relevant certifications (Microsoft, VMware, ITIL, etc.) are desirable More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure. You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate … environments to meet delivery goals Evaluate tools and technologies to guide build vs. buy decisions Develop expertise across technical and business domains Required Skills & Experience: Strong experience with configuration management tools (e.g., Ansible, Chef) Proficiency with Terraform Hands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift) CI/CD pipeline experience (e.g., Jenkins) Monitoring tools (e.g., Prometheus, Grafana … network security protocols Experience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda) Desirable: Coding experience in Java, Go, Python or similar Knowledge of cross-domain technologies Experience in service management environments Practical application of observability patterns Experience with Azure Additional Information: Due to the nature of the work, successful candidates will be required to undergo security vetting. More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re More ❯

Lambda) Comfortable with MQ messaging (RabbitMQ or similar) Bonus points for: Experience with Azure environments Strong coding ability in Python, Java, or Go Knowledge of cross-domain systems or service management frameworks Proven application of observability and uptime metrics to reduce downtime The Offer: Contract position outside IR35 £500–£600 per day (DOE) Hybrid working from Hereford with More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure.You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate reliability … empt issuesSupport development environments to meet delivery goalsEvaluate tools and technologies to guide build vs. buy decisionsDevelop expertise across technical and business domainsRequired Skills & Experience:Strong experience with configuration management tools (e.g., Ansible, Chef)Proficiency with TerraformHands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift)CI/CD pipeline experience (e.g., Jenkins)Monitoring tools (e.g., Prometheus, Grafana, InfluxDB … shell scriptingFamiliarity with network security protocolsExperience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda)Desirable:Coding experience in Java, Go, Python or similarKnowledge of cross-domain technologiesExperience in service management environmentsPractical application of observability patternsExperience with AzureAdditional Information:Due to the nature of the work, successful candidates will be required to undergo security vetting.We welcome applications from More ❯

environment. Exposure to API design strategies both for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be More ❯

and replacing client hardware, including desktops, laptops, and peripherals. Troubleshooting system and network problems, diagnosing and resolving technical faults efficiently. Logging all issues, updates, and resolutions accurately in the service management database. Supporting colleagues and senior engineers on larger technical projects and client visits. Youll be fully supported by experienced IT professionals while working towards your qualification through More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while click apply for More ❯

services environments. Designing or supporting BPO, helpdesk, or technical support services. Working with diverse technology stacks (.NET, Java, AI/ML, SaaS, Python). Experience with ServiceNow or similar service management tools. Strong communication skills – able to collaborate across international teams and translate business needs into viable technical solutions. The client is unable to offer sponsorship for this More ❯

in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team … coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance … against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯