51 to 75 of 95 Service Management Jobs in the Midlands

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

Investment bank seeking to hire an AVP in their Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team in Birmingham. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/… regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. Your key responsibilities Working in close collaboration with IT service management … skills and experience Experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings Ability to scrutinise documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and More ❯

of our dynamic IT team, acting as the technical subject matter expert for all things SAP infrastructure. From managing external hosting partners to leading service improvements and supporting transformational projects, youll be right at the heart of Tarmacs digital evolution. You'll work across a broad technical landscape translating … strategic mindset, using your deep technical knowledge and sharp analytical skills to deliver real impact. Your day-to-day will include: Leading SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Managing third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting … SAP expertise. What were looking for: Essentials: Proven experience with SAP technologies in a large infrastructure environment Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills A degree in an IT-related More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are … hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review … of the audit documentation framework and supporting processes. Skills: Proven experience producing formal IT documentation - such as policies, procedures, terms of reference, and senior management briefings - which can stand up to audit and regulatory scrutiny. Comfortable absorbing complex technical concepts and translating them into clear, well-structured written content More ❯

for purpose and performs optimally. You will be actively managing consumer satisfaction with the functionality, helping develop short and long-term roadmaps for the service ensuring it continues to meet the business needs. You will contribute to the Network Standard Service technical designs by working with the Network … Owner, Product Managers, IT Directors, and the business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Network Standard Service Product Owner, and supporting the time-integrated plans for Network Standard Service introduction. As a technical Lead you will also ensure that the … service functionality and adoption efforts support Serco and the Divisions overall strategy and goals. What you'll need to do the role: Network is a core ITS service and is responsible for the delivery of connectivity services across the UK, Europe, and the Global Corporate network backbone. This More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

and Experience: Strong hands on experience with both Azure and Cisco Meraki Strong experience with Windows Server, Exchange Server (Hybrid setups), and Active Directory management (Hybrid). Proven track record in Azure Administration, migrations, and integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking … and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps, PowerAutomate), DevOps, SQL, and SharePoint. Microsoft Azure Certified (Desirable) What's More ❯

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel Help create technical documentation and … manuals (KA) for known issues. Image and deploy Laptops/Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing and shipment of assets To provide VIP support as required, includes expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training More ❯

operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and experience of delivering transformation and operational efficiency programmes within their domain. This role is a certified role under the … other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline … back-office and middle-office functions. Maintain a strong culture of risk management, compliance, and internal controls across technology and operations. Technology Leadership Develop and execute a technology strategy that enhances operational efficiency and supports the firm's growth ambitions. Lead digital transformation initiatives, ensuring the implementation of portfolio More ❯

Infrastructure Engineer - Data Platform Services to join our CIDO department. As a Subject Matter Expert (SME), you will provide strategic expertise to ensure effective management of technical and business services within your specialist area. You will be responsible for the transition and ongoing support of relevant solutions at CBS … AWS Redshift, AWS concepts & practices, Agile methodologies, ServiceNow, and Jira Knowledge of SQL Server databases, supporting applications within AWS and Azure, and understanding systems management procedures in a large, mission-critical environment Experience with capacity planning, performance tuning, proactive monitoring, ITIL-based service management, and creating documentation More ❯

Market leading High growth business - Waste Management into Construction career prospects! Operationally - best in class! National Business Development Manager - Waste Management The Role of Senior Business Development Manager This is a home/field based Strategic Business Development Manager role. You will be responsible for strategically winning accounts … selling waste and demolition services into the top 500 Main Contractors - providing total waste management solutions. As Business Development Manager, you will strategically target accounts. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level … other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national waste service management provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client More ❯

Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: Join our global team as an Identity and Access Management Engineer, specializing in SailPoint, Delinea, and EntraID. Drive IAM operations, enhance services, mentor team members, and collaborate across departments. Job Description: Key Responsibilities Operations: Manage IAM … operations, user provisioning, access control, and system health. Ensure effective delivery of IAM operations, including handling tickets, maintaining hygiene, and service management Troubleshoot and resolve IAM-related issues Account lifecycle operations/auditing Projects: Lead and support IAM projects, integrate systems with cloud services, and drive continuous improvement … promote continuous improvement and evolve IAM practices Integrate IAM systems with cloud services and third-party platforms (e.g., Okta, Duo), including the development and management of identity APIs and connectors. Collaborate with IT and security teams to implement and maintain access policies and controls Documentation: Maintain IAM documentation, conduct More ❯

Directory Understanding of basic networking (DHCP, DNS, firewalls, switches, routers) Exposure to VOIP systems (e.g., 3CX, Mitel, Horizon) Comfortable with ITSM tools like Jira Service Management (or similar) Strong problem-solving mindset using tools like search engines or AI platforms Good interpersonal skills able to support users of More ❯

Location: Coventry, Hybrid 🕓 Hybrid | Fixed Term contract About the Role We’re looking for a Senior Infrastructure Engineer – Security to lead on the delivery, management, and optimisation of critical security tooling across the enterprise. You’ll act as a Subject Matter Expert (SME) , owning the implementation and support of … and maintaining IT services in mission-critical environments. Experience working with Agile frameworks and tools (e.g. ServiceNow, JIRA, Confluence). Strong understanding of systems management, capacity planning, performance tuning, and proactive monitoring. Familiarity with ITIL-based service management and change control processes. Proficiency with Microsoft Office for More ❯

Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments. Role Job Role: Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals Installing desktop PCs … and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues …/9-5 (Essential) About the Employer HOSHIZAKI EUROPE LTD FAO MR T IRI Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment More ❯

profile: Higher education with IT background (University degree is an asset). At least 5 years of experience in application support. Experience with IT service management frameworks (ITIL) and ticketing systems. Experience with automation and scripting, knowledge of programming languages. Knowledge of cloud. Possess or be able to More ❯