51 to 75 of 138 Service Management Jobs in the Midlands

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We're the technology team behind Compass Group UK&I, part of Compass Group, one of the world's largest hospitality ...

team Gateley Plc has a dynamic and collaborative IT department. We are growing our team to 55 staff members in total across IT Service, Infrastructure, Architecture, Security, Change Management, Development, Innovation and Client Solutions. The Information Security Team is responsible for monitoring the Gateley network for suspicious activity … Security monitoring, alert triage and incident response principles Networking concepts, services and protocols, including LAN, WAN, DNS, encryption and remote access Identity and access management, multifactor authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management ...

Supporting a hybrid environment of company and BYoD (Bring Your own Device - personal) equipment – comprised of Windows, iOS and Android devices. Working with the service desk system to prioritize and log all tasks. Supporting your team on updating & maintaining the IT knowledge base, MDM (mobile device management) system … asset management system. Responsibilities of the role: To maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root‐cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission‐critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder‐management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

Location: Chesterfield Join Our Team as Service & Systems Administrator An exciting opportunity has become available for a Service and Support Administrator to join our team. The APT Service & Support Administrator is responsible for handling day to day service and support to the wider business, including triaging … apply to the Administration Platform Team. What you'll do: Triage and action business support queries, escalating where needed to ensure resolution within specified service levels. Manage staff access to administrative applications; including new starters, leavers and changes to access, ensuring the process is followed in accordance with data ...

currently working with an award-winning managed service provider who, off the back of continued growth and new contract wins, are now creating a brand new Service Desk Team Lead role, reporting into the Service Desk Manager. A long-established provider of managed IT across both public … more. Up to £35k. Mon to Thu 8:30 to 5:30, early finish at 5 on Fridays What will you be doing? As Service Desk Team Lead, you’ll lead the first line team, acting as their senior escalation point and right hand to the Service Desk ...

Closing Date : 20 November 2026 12:00 pm Job Description JOB TITLE: Device Management as a Service (DMaaS) LOCATION: Nottingham Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program … this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. At XMA, our people are at the heart of everything ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support … routine business application issues and escalate or coordinate with software vendors when required · Learn to manage multiple priorities effectively, seeking support during busy periods Service Management · Develop effective time-management and prioritisation skills · Review assigned tickets regularly and follow agreed priority and escalation procedures · Provide clear, timely ...

become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility. Support the investigation of recurring service issues and help identify opportunities for improvement. Assist with problem management activities, including maintaining records of known errors and improvement actions. Work with … engineers to understand the root causes of service issues and support the development of solutions. Help capture operational requirements for new systems, services and enhancements. Support testing, validation and service readiness activities for new or changed solutions. Create and maintain knowledge articles, user guides, support procedures and operational ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … will play a key role in cloud transformation projects, infrastructure modernisation, and the delivery of secure, resilient, and highly available platforms. Working closely with service delivery, project teams, and customers, you will provide technical leadership, mentor junior engineers, and help shape the future of our cloud services. Key Responsibilities ...

Change Manager Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £40,000 - £45,000/year Description Change Manager Location: Birmingham (hybrid) Salary: £45,000 to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following … small and medium-sized business customers. As we continue to expand through strategic acquisitions, we're committed to setting new industry standards in managed service excellence. As Change Manager in our Proactive Service Operations team, you'll own Change Enablement for a set of valued customers. That means ...

TITLE: Device Management as a Service (DMaaS) SALARY: £25,000 p/a LOCATION: Nottingham Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program We have an exciting opportunity … this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. At XMA, our people are at the heart of everything ...

SUMMARY The Infrastructure Manager is responsible for the leadership, governance, design, operational management, performance and continual improvement of the organisation’s IT infrastructure services. The role owns the end-to-end design, delivery and operational integrity of network, server, storage, virtualisation, workplace, cloud and hybrid infrastructure, ensuring services … network services, ensuring resilient architectures, approved configurations and appropriate technical documentation. Accountable for infrastructure availability, capacity, performance, security, supportability and lifecycle health, using measurable service levels, operational KPIs and regular management reporting. Own centralised infrastructure monitoring and alerting to proactively identify risks to health, availability, performance and capacity ...

Analyst - Security Cleared Location: GBR - CC Nottingham, GBR - CC Hatfield Adm, GBR - CC MiltonKeynes | Job-ID: 216728 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Locations considered - Hatfield, Nottingham or Milton Keynes Must either have, or the ability to undertake Security Clerance … services are assessed, documented, planned, and implemented with minimal risk and maximum efficiency. This position is at the heart of our Change and Release Management processes, providing structure and governance to maintain service stability while supporting innovation and growth. The role also coordinates release scope, schedules, readiness, implementation ...

system enhancements. Manage system upgrades and projects from planning and testing through to successful implementation. Ensure excellent day-to-day application support, maintaining service levels and driving continuous improvement. Work closely with business teams, suppliers and stakeholders to identify opportunities for innovation and change. Explore and implement AI-enabled … systems and enhancements. Monitor performance, measure benefits and provide meaningful reporting to project boards, improvement boards and leadership forums. Champion robust data management, governance and business continuity practices across applications and systems. Who you are: We're seeking a collaborative and forward-thinking technology professional who combines technical expertise ...

system enhancements. Manage system upgrades and projects from planning and testing through to successful implementation. Ensure excellent day-to-day application support, maintaining service levels and driving continuous improvement. Work closely with business teams, suppliers and stakeholders to identify opportunities for innovation and change. Explore and implement AI-enabled … systems and enhancements. Monitor performance, measure benefits and provide meaningful reporting to project boards, improvement boards and leadership forums. Champion robust data management, governance and business continuity practices across applications and systems. Who you are: We're seeking a collaborative and forward-thinking technology professional who combines technical expertise ...

Finance Operations and divisional teams to anticipate evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely … through mentoring, knowledge sharing, communities of practice and regular forums that turn external insight into practical improvement. Champion standardisation, simplification and automation across the service, using performance insight, retrospectives and lessons learned to maintain a prioritised pipeline of improvements. Define and deliver application lifecycle roadmaps that keep products evergreen ...

summary The IT Services Technical Support Team provides second line support services for all internal and external IM&T Incidents, Routine Requests, Service Requests and enquiries. Forming part of the wider IT Services tiered support function, the purpose of the role is to provide a proactive floorwalking service … holder will be a point of contact and liaison for the staff on the wards and clinical areas helping to build a rapport with service users. Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk ...

seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding … promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers, providing detailed reports on work completed ...

Service Desk Analyst needed in Shrewsbury Paying £15.59 per hr ref RQ1798836 Full time hours on a temporarybasis Key Responsibilities Provide first and second-line IT support to end users across the organisation. Diagnose and resolve hardware, software, network, and system issues. Log, prioritise, and manage incidents and service requests through the IT service management system. Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies. Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment. Support user account administration including password resets and access management. Assist with planned technology rollouts ...

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with procedures. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To ensure the network meets … analysis and quality assurance of modifications to existing systems to support new solutions. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost' balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build ...

robust IT systems, driving continuous improvements, managing key technology projects, and ensuring the business remains secure, efficient, and future-focused. Key Responsibilities IT Infrastructure Management Manage server environments, network configurations, cloud infrastructure, and hardware/software solutions. Ensure system reliability, performance, and scalability across the business. Maintain and optimise … assessments and support incident response activities. Ensure compliance with data protection and information security regulations. Lead disaster recovery and business continuity planning initiatives. Project Management Lead IT projects from planning through to successful deployment. Deliver projects within agreed scope, timescales, and budgets. Support software implementations, system upgrades, and technology ...

Allowance/Pension/Flex Holidays/Free Parking The Client My client provide a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software has extensive scope, covering areas such as; works management, work planning and co-ordination, quality and safety inspections … customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options. They also offer professional services such as training, business process analysis, data ...

high-performing teams and driving continuous improvement. If that’s you, we’d love to hear from you. Main Purpose of the Role: The Service Reliability Lead is a technical and people leader responsible for the day-to-day technical operation, reliability and supportability of the Mail Metrics platform. … investment theme, balancing operational demand with planned improvements that reduce operational risk, improve reliability, increase supportability and reduce reactive support effort over time. The Service Reliability Lead is accountable for operational resilience, technical recovery, capability development and continuous service improvement. Success is achieved through improving the reliability ...