201 to 225 of 904 Customer Experience Jobs in the North West

into new territories and brand repositioning... now is a truly exciting time for anyone to join this Ecommerce group. I am looking for an experience Ecommerce Trading Manager to join their team and be part of their next phase of investment. With a clear strategy in mind, they are … someone to join as an experienced Ecommerce Manager to lead the next phase of growth. Managing multiple Magento websites across D2C and Trade. Previous experience working on large Magento websites is essential for this role, without unfortunately your application will not be picked up. We are looking for someone … data analysis, technical proficiency, and a strong understanding of eCommerce best practices Key responsibilities include: Drive the Ecommerce strategy forward, ensuring its usability and customer satisfaction. Overseeing all aspects of website performance, customer experience, and sales optimisation to meet business objectives. Supporting future wite development/identifying More ❯

into new territories and brand repositioning... now is a truly exciting time for anyone to join this Ecommerce group. I am looking for an experience Ecommerce Trading Manager to join their team and be part of their next phase of investment. With a clear strategy in mind, they are … someone to join as an experienced Ecommerce Manager to lead the next phase of growth. Managing multiple Magento websites across D2C and Trade. Previous experience working on large Magento websites is essential for this role, without unfortunately your application will not be picked up. We are looking for someone … data analysis, technical proficiency, and a strong understanding of eCommerce best practices Key responsibilities include: Drive the Ecommerce strategy forward, ensuring its usability and customer satisfaction. Overseeing all aspects of website performance, customer experience, and sales optimisation to meet business objectives. Supporting future wite development/identifying More ❯

into new territories and brand repositioning... now is a truly exciting time for anyone to join this Ecommerce group. I am looking for an experience Ecommerce Trading Manager to join their team and be part of their next phase of investment. With a clear strategy in mind, they are … someone to join as an experienced Ecommerce Manager to lead the next phase of growth. Managing multiple Magento websites across D2C and Trade. Previous experience working on large Magento websites is essential for this role, without unfortunately your application will not be picked up. We are looking for someone … data analysis, technical proficiency, and a strong understanding of eCommerce best practices Key responsibilities include: Drive the Ecommerce strategy forward, ensuring its usability and customer satisfaction. Overseeing all aspects of website performance, customer experience, and sales optimisation to meet business objectives. Supporting future wite development/identifying More ❯

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £91,536 - £114,420 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly … resolving incidents and operating their services. The Head of Focus Service Operations will ensure the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service … with cross-functional teams to meet operational expectations Managing on-call rotations and out-of-hours releases Ensuring compliance with policies, standards, and regulations Experience & knowledge: Extensive experience in IT service management, application development, or leadership roles Experience with incident, problem, and change management Proven track record More ❯

a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep … product expertise, advising customers on best practices and ensuring they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy … professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident in cloud deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Solutions Director Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

as a Salesforce Product and Proposition Manager where you will manage and evolve the Salesforce product, focusing on improving processes for both colleague and customer experiences. You will drive change, make key decisions, and implement solutions to enhance the tools and propositions our colleagues rely on, with a particular … In this role, you will support the ongoing development and optimisation of colleague-facing products, ensuring they align with business goals and streamline daily customer service. To be successful as a Salesforce Product and Proposition Manager, you should have the following experience: Experience in end-to-end … Salesforce delivery with a proven track record of managing and executing Salesforce solutions. Experience in product/proposition delivery and development, including defining priorities and driving outcomes for propositions. Experience in driving and managing change initiatives. Excellent collaboration and communication skills, with the ability to work effectively across More ❯

Manage strategic B2B client relationships Drive product adoption and customer success insights About Our Client Our client, a leading player in their industry, is seeking an experienced Customer Success Manager to join their growing team. This is a high-impact role where you'll take ownership of a … relationships. Running regular client reviews, delivering training sessions, and helping customers make the most of the product offering. Using data and analytics to monitor customer success, identify usage trends, and forecast risks or opportunities. Acting as the voice of the customer internally-bringing feedback into conversations around product … the best out of the platform. Spotting commercial opportunities within your accounts and delivering value-led upsell conversations. The Successful Applicant A background in Customer Success or Customer Experience within a B2B SaaS, telecoms or product-based environment. Someone who's comfortable managing large, complex accounts and More ❯

heritage products into cutting-edge solutions. Product Development & Execution Build, lead and mentor the Product Management, UX, and technical writing teams to ensure a customer-centric, innovative approach to development. UX & Customer Experience Leadership Lead and build UX Design within the business to ensure an intuitive, seamless … QA teams, ensuring alignment between product vision and technical execution. Business & Market Impact Own the go-to-market strategy, collaborating with Sales, Marketing, and Customer Success to ensure successful product adoption and revenue growth. Skills & Experience: 10+ years in product management and leadership in a B2B software or … enterprise SaaS company . Proven experience in modernising legacy software and transitioning products from on-premise to cloud/SaaS models . Technical acumen , with an understanding of software architecture, engineering workflows, DevOps, and cloud infrastructure . Experience leading cross-functional teams , including Product Management, UX, Engineering, and More ❯

agencies and will contact them if needed. About the role The team's primary focus is to contribute to our "Digital First" journey, enhancing customer experience through innovative, automated, and disruptive digital solutions via our websites, portals, and mobile app. This involves working across various technologies and channels … scale technical challenges during our re-platforming journey. Our technologies include: C# and .NET Core Web APIs Docker Git What we're looking for: Experience in C# and .NET Experience in React and TypeScript Understanding of developing and consuming REST APIs Experience working in an agile environment … Effective communication skills and team collaboration Experience with source control (Git, TFS, GitLab, or others) Experience with Cloud technologies (AWS, Azure, Google Cloud) Familiarity with Databases (SQL Server, DynamoDB, PostgreSQL, or others) Knowledge of CI/CD tools (Azure DevOps, Jenkins, GoCD, or others) Understanding of TDD Knowledge More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

the digital operations and development team's roadmap. Managing a £5m CRM and Acquisition budget, evaluating trade-offs between Cost of Acquisition (CAC) and Customer Lifetime Value (CLTV) to create the optimum spend. Ensuring the category and product proposition is digitally focused by collaborating with data/insight and … with strong analytical skills, capable of quickly understanding complex problems and taking appropriate action. You'll be trading-focused, with the ability to recognize customer and commercial trade-offs, and articulate the case for change with clear customer and commercial benefits. Excellent prioritization and management skills are essential … patience, tact, and diplomacy are crucial when dealing with challenging situations. Founded in the early 1960s, Lakeland has maintained its values of quality and customer care. From humble beginnings selling plastic bags from a family garage, it now offers over 4,000 products, with nationwide stores and a large More ❯

its marketing transformation. With 500+ employees across the UK and Asia, the company provides responsible funding solutions for small and medium-sized businesses prioritising customer experience, simplicity, and long-term relationships. Backed by a new CMO, the business is rebuilding its marketing function. This role offers high visibility … scale affiliate and partner marketing programmes Oversee the CMS and optimise website performance Collaborate cross-functionally with sales and partnerships teams Support ABM and customer lifecycle initiatives Champion customer stories and brand voice Candidate Profile Essential: Proven B2B marketing experience in content and campaign leadership Strong written … communication and editorial skills Website/CMS management and performance optimisation experience Familiarity with affiliate or partner marketing Self-starter, commercially minded, and delivery-focused Desirable: Experience in fintech, financial services, or B2B SaaS Exposure to ABM or lifecycle marketing Comfortable in a scale-up or transformation setting More ❯