126 to 150 of 237 Customer Service Jobs in the North West

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support … with users across all levels of the organisation. Participate in floor-walking, technology rollouts, testing and IT projects. Maintain support documentation and contribute to service improvements. Work collaboratively with senior analysts and specialist technical teams. Required experience: At least two years' experience in a service desk, desktop support ...

waterfront location Exposure to a broad Microsoft technology environment Opportunity to support specialist legal and business applications Involvement in IT projects, rollouts, testing and service improvements Collaborative environment with opportunities to develop your technical knowledge What you’ll be doing: Providing 1st and 2nd line IT support via phone … closely with senior analysts and wider technical teams What we’re looking for: Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role Strong Microsoft 365 knowledge Good Windows 11 support experience Active Directory experience Microsoft Exchange knowledge Strong troubleshooting and problem-solving skills Excellent ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … policy. Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service ...

ownership. You'll operate at the core of our operations driving strategy, improving critical planning systems and processes, and leading performance‐critical initiatives around service, inventory accuracy, and cost. Working closely with manufacturing, engineering, finance, IT, purchasing and logistics teams, you'll lead in an agile, data‐driven environment … activities across warehousing, inventory management, workshop repairs/assembly, and transport functions. Ensure resources, people, equipment and processes are aligned to deliver safety, quality, service and cost objectives. Oversee repair schedules to ensure customer commitments and business requirements are achieved. Support new product introductions, engineering changes and operational ...

hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. Role Provide end-to-end support for Windows and Mac Desktops … aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies. ...

existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We're looking for someone who combines strong technical ability with excellent customer service and takes ownership of problems through to resolution. The Role You'll be responsible for: Acting as the primary technical escalation point ...

technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience: Bachelor's degree ...

compliance with both internal and external security audits and accreditations. Troubleshoot reported faults with Windows desktops, laptops, mobile devices Maintain a high degree of customer service through face-to-face communication, telephone, email, and instant messaging support. Gather and submit evidence in relation to quarterly and annual security … policies, compliance requirements, and external audits. Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers. Solve complex technical issues and actively participate in continuous improvement initiatives. Device builds experience using MECM/SCCM. S trong knowledge and hands-on experience in Active Directory ...

programme, where you will also complete a Level 3 Business Administrator qualification. Role Main Duties: To provide data input and administrative support in planning service processes, including building control, development management, planning policy and land charges, to ensure that statutory and departmental service plan targets are met. Assist … development, support and maintenance of the division’s electronic, monitoring and administrative systems to ensure effective service delivery. Assist in the processing of correspondence, reports and other documents. Maintenance of databases, providing information to the Service, involving inputting details, generating documents and standard reports and spatial data capture. ...

Service Technician/Engineer - Capital Equipment I'm looking for a driven and versatile Service Technician/Engineer to join the team of a leading industry manufacturer - providing expert installation, maintenance, and repair of advanced capital equipment across UK locations. This is a unique opportunity for a technically … diagnostics, and repairs. Providing hands-on technical support and training to customers. Identifying and resolving mechanical, electrical, and electronic issues. Ensuring high standards of customer service and operational efficiency. Accurately documenting service activities and maintaining reports. Collaborating with engineering and technical teams to support product improvements. What ...

duties of the job Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs. Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect. Manage donor appointments, records … with a high level of accuracy to support safe and effective donation services. Analyse donor attendance and donation information, taking appropriate action to support service performance and continuity. Use your expertise with NHSBT systems and software to support efficient centre operations and help colleagues develop their knowledge. Contribute ...

varied business administration apprenticeship with order processing on Sage 200 at its core, alongside spreadsheets, customer support, SharePoint, AI and other digital systems. Role Key Responsibilities: Process customer orders accurately on Sage 200 Professional, checking key details and maintaining clear records. Help track orders from receipt through … delivery or collection, liaising with colleagues and customers where needed. Maintain and check spreadsheets, internal records and other business information. Assist with quotations, customer documentation and general commercial administration. Use SharePoint, Microsoft 365, approved AI tools and other company systems to organise information and support efficient working. Support customer ...

organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk/Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities Benefits: Salary up to £30,000 - may be some wiggle room for the right candidate Hours: Full-time, 40 hours per week ...

administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

working towards clear goals with strong team support. What You'll Be Doing You will: Speak with customers on inbound and outbound calls Understand customer needs and recommend suitable packages Build long-term customer relationships Use Salesforce to manage your pipeline Handle queries and objections professionally Work towards … individual and team targets Keep accurate customer records Follow compliance and data protection standards What We're Looking For You will have: Experience in telesales, customer service, or contact centres Confidence speaking to customers on the phone Good listening and communication skills A positive, reliable attitude Willingness ...

practice, we would welcome your application. Main duties of the job The Lead GP Receptionist will provide an efficient, professional and patient-centred reception service while acting as a lead member of the reception team. The postholder will support the day-to-day coordination of reception activities, provide guidance … respectful and professional approach when dealing with patients and colleagues. Support colleagues during periods of increased workload or operational pressure. F. Flexibility and Service Continuity Work the normal contracted hours of 10:00 to 16:30, Monday to Friday. Demonstrate flexibility to work between ...

food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice … role and is responsible for providing a strategic vision and technology roadmap for the creation of digital products, placing a focus on high quality customer Web and App propositions. The role will require a strategic thinker who can align digital technology with business goals, drive digital product transformation ...

supporting a large, complex enterprise environment. Working in a large Microsoft landscape, this role is ideal for someone with 12 - 24 months of IDAM, Service Desk, Infrastructure or IT Operations experience looking to develop their career within Identity & Access Management and Microsoft security technologies. Key Responsibilities: Support Joiner, Mover … Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft security certifications ...

translation requests efficiently while delivering the highest standard of service. Working closely with clients, linguists, and internal teams, you will coordinate bookings, manage service delivery, resolve operational challenges, and maintain strong client relationships. Fluency in Welsh and English is essential to effectively support Welsh-speaking clients and stakeholders. … Responsibilities: Booking interpreters on to jobs Calling clients – showing great telephone etiquette and customer care Ensuring an interpreter is present for every booking Build rapport with clients and interpreters Prioritising tasks – showing organisation and flexibility Quickly and efficiently managing incoming and outgoing calls and emails Skills & Experience: Welsh speaker ...

Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved … line support; troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. Role & Responsibilities Supporting ...

running of maintenance and facilities services. The Role As an Estates Support Officer, you will oversee the day-to-day service and Computer Aided Facilities Management (CAFM) repair portal, providing effective administrative support to the Estates and Facilities Management function. You will help ensure reactive and planned maintenance services … control of estate-related utilities and services. Assist with site audits where required. Review contractors' risk assessments and method statements. Provide a high-quality customer service when dealing with telephone, electronic and face-to-face enquiries. Process purchase orders, requisitions, invoices and other financial administration within agreed procedures. ...

engineers to join our expanding team. We deliver industry-leading fire and security solutions across commercial and residential sectors, providing our customers with exceptional service, technical expertise, and peace of mind. As part of our continued growth, we are looking for engineers who take pride in their workmanship, enjoy … solving technical problems, and are committed to delivering first-class customer service. At AKD, we invest heavily in our people through ongoing manufacturer and industry training, ensuring our engineers remain up to date with the latest technologies, standards, and regulations. The Role You will be responsible for the installation ...

Benefits - Salary of £40,000 DOE - Pension - 25 days holiday, plus bank holidays If you are a communications, software trainer, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation. Youll work in a small, dedicated team where … days are the same, developing your skills in training, communication, and customer success in a vibrant and rewarding environment. So, if youre ready to advance your career, wed love to hear from you! The Role As a Software Trainer, you will play a key role in supporting our customers ...

Information Communications Technician qualification , combining practical workplace experience with structured learning. Key Responsibilities: Provide first-line IT support to users via phone, email, and service desk systems. Diagnose and troubleshoot hardware, software, printer, and connectivity issues. Set up and configure laptops, desktops, mobile devices, and other IT equipment. Assist … looking for someone who: Has a genuine interest in technology and IT. Enjoys solving problems and learning new skills. Has strong communication and customer service skills. Is organised, reliable, and able to manage their workload effectively. Can work well as part of a team as well as independently. ...