with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and … support to NHS and Public Sector end-users. Required Experience & Qualifications: Minimum of 2 years experience within a software support desk role. Understanding of ITIL processes. Experience of JIRA. Proficient with AWS Cloud technologies. Expertise in Microsoft SQL Server. Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx. Solid understanding more »
with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and … support to NHS and Public Sector end-users. Required Experience & Qualifications: Minimum of 2 years experience within a software support desk role. Understanding of ITIL processes. Experience of JIRA. Proficient with AWS Cloud technologies. Expertise in Microsoft SQL Server. Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx. Solid understanding more »
Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's … maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements: Previous relevant work experience in a similar role within the IT industry. ITIL Intermediate qualification (V3 or V4). Proficiency in Service Design and Service Transition coordination. Strong knowledge of progress reporting methods, service level agreements, and service more »
will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. You will have proven experience of co-ordinating/… delivered into the production environment. You will have a demonstrable understanding of Availability Management, Capacity Management and Information and Governance, have an understanding of ITIL and experience of project delivery and working within a governance framework with preferred experience within security system implementations. If this sounds like the perfect role more »
also assist with the creation of new client quotes. The ideal candidate will have proven experience in a similar role and strong knowledge of ITIL, Networking, and Windows technologies. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with … client quotes *Site based in Cheshire with occasional travel needed to client sites The Person: *Proven experience in a similar role *Strong knowledge of ITIL, Networking, and Windows technologies *Full UK Driving License Reference Number: BBH(phone number removed) To apply for this role or to be considered for further more »
Employment Type: Permanent
Salary: £35000 - £40000/annum 28 Days Holiday, Pension, Benefits
Manchester, North West, United Kingdom Hybrid / WFH Options
Reed Technology
Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable Contribute to … experience will be beneficial for the role: Proven experience co-ordinating Service Design and Service Transition activities for new and changed services Understanding of ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management more »
