76 to 98 of 98 ITIL Jobs in the North West

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

those developments and with this, the confidence to discuss the implications of changes/developments with other team members and the wider IT community An understanding of the key ITIL processes Knowledge and experience of SAP Fiori applications in the Quality management area Desirable Prior completion of SAP QM courses (e.g S44100 Implementing SAP S/4HANA Quality Management) Technical More ❯

and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning … Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical, and decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server More ❯

infrastructure (AWS). Manage and continuously improve core services, including networking, Windows Server environments, Active Directory, and Office 365. Own incident, problem, and change management processes in line with ITIL best practices. Deliver medium to large-scale infrastructure and cloud transformation projects from concept to completion. Ensure systems are secure, resilient, and compliant with company and industry standards. Collaborate with … Microsoft stack: Exchange, Active Directory, IIS, Windows Server 2019+, PowerShell. Broad exposure to Microsoft 365 services Proven track record delivering medium to large IT infrastructure projects across multiple locations ITIL certification or strong working knowledge of ITIL frameworks. Excellent communication, analytical, and decision-making skills. Experience managing teams in complex, multi-site, or enterprise environments (1,000+ users). Next More ❯

Understand how the end-to-end RTB processes and relevant activities across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with the … knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and … of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and standards. Strong communication skills and be a team player of global team. Ability to prioritise and work independently within a diverse team environment. Should have sound knowledge of More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

ASQL. Proficiency in Microsoft Office and Project. Good influencing and networking skills. Adaptability to change and pressure. Nice to Have Bachelor s degree in computer science or related field. ITIL certification or experience. Supervisory experience. Experience with ITIL framework. Understanding of corporate and ICT processes. Knowledge of Microsoft Cloud and Citrix. DISCLAIMER: By applying for this vacancy, you consent to More ❯

ASQL. Proficiency in Microsoft Office and Project. Good influencing and networking skills. Adaptability to change and pressure. Nice to Have Bachelor’s degree in computer science or related field. ITIL certification or experience. Supervisory experience. Experience with ITIL framework. Understanding of corporate and ICT processes. Knowledge of Microsoft Cloud and Citrix. DISCLAIMER: By applying for this vacancy, you consent to More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems … customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a … salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to matthew.leach @ circlerecruitment.com Keywords: Service Desk Manager/ITIL/Change management/Service desk/Line management/IT/Problem & Incident Management - Liverpool - 50K Circle Recruitment is acting as an Employment Agency in relation to this vacancy. More ❯

deployment and renewal, and high-availability hosting platform architectures. Excellent communication skills, capable of engaging with both technical and non-technical audiences. Influential negotiation skills and effective stakeholder management. ITIL processes and standards knowledge, with at least ITIL Foundation Level preferred. Degree in an IT discipline, or equivalent experience. Day-to-day of the role: Ensure hosting platforms and associated More ❯

speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Desirable: . ITIL accreditation or experience of working in an ITIL environment. . Experience or knowledge of Google Workspace. . Experience or knowledge of MacOS. Please be aware that this role can only More ❯

IT Vendor Manager Location: South Manchester (3 Days Onsite) Contract: Type: 6-12 Months The Role As a IT Vendor Manager, you’ll play a critical role in driving value and performance from the client’s key technology suppliers. You More ❯

ServiceNow Architect – Senior Manager £80,000 - £100,000 + Package Manchester (Hybrid) Join a leading global consultancy at the forefront of digital transformation. We’re seeking a ServiceNow Technical Architect to lead enterprise-scale ServiceNow implementations, drive innovation, and shape More ❯

needs of the business Education/Qualifications Essential Educated to degree level or possess equivalent level of experience Project Management Qualification (e.g. Prince 2) or equivalent level of experience ITIL 4 Foundation level Service Desk qualification or equivalent experience Desirable Management or leadership training Skills/Experience Essential Experience of managing a Service Desk function within a large and complex … using a range of MS Office Packages Facilitating groups to reach a shared goal Desirable User Acceptance Testing of electronic systems Knowledge Essential Knowledge of delivering services in an ITIL service environment Knowledge Expert Knowledge of Service Desk standards and principles High awareness of Customer Care - the Help Desk is a high profile function and is the users' first point … of contact ITIL principles and procedures DoH Clinical safety requirements for electronic systems Other Abilities Essential Excellent oral, written communication and presentation skills to communicate to a wide range of stakeholders Ability to establish and maintain effective working relationships with other colleagues Ability to coach team members and provide necessary training to improve skillsets Ability to motivate, influence and negotiate More ❯

security services. *Familiarity with Windows and Linux operating systems. *Experience with log management and security monitoring platforms. *Critical thinking and problem-solving skills in complex technical environments. *Knowledge of ITIL practices and security compliance standards. *Must have access to own transport. *Willingness to undergo background checks as part of the recruitment process. Desirable Qualifications *Bachelor's degree in Computer Science … as an Employment Agency. We are proud to be an equal opportunities employer. Keywords IT Security Specialist, Cybersecurity Analyst, SOC Analyst, Azure Security, Information Security, Firewalls, Intrusion Detection, Antivirus, ITIL, CISSP, Security Compliance, Vulnerability Management, Risk Register, Public Sector IT, Hybrid Role, Manchester Jobs, Security Awareness Training More ❯

Proven knowledge in the latest Microsoft End User Computing technologies (e.g. Windows, Mobile, Desktop, Laptop, Thin Client, Tablets and MS Office). Excellent prioritisation skills. Experience operating within an ITIL environment. Good knowledge of IT services delivered within a corporate environment. Knowledge of Incident, Problem, & Event Management. Able to maintain good supplier relationships. Excellent oral and written communications. Excellent knowledge … experience. Qualifications Essential: Educated to Level 2 (C+ or Grade 9 to 4 GCSE or equivalent) or higher. Desirable: CITRIX certifications (CCA-V). Microsoft accreditations (MCSE) or equivalent. ITIL Foundation Certificate. If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the More ❯

to critical initiatives. · Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. · Delivery and Support Balance: Skilled in balancing delivery with support requirements. · ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. · SFTP and REST APIs: Proficiency in using SFTP and REST APIs. · Cloud Platforms: Experience working More ❯

experience managing HSMs (Thales, Entrust, or Gemalto) Proficiency with HSM monitoring tools and automation Coding skills in Python or similar scripting languages Knowledge of SSH key and certificate management ITIL Foundation qualification Excellent attention to detail and stakeholder management Hold active BPSS clearance TO BE CONSIDERED: Please apply through this advert or email me directly at . For further details … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Cryptography Analyst, HSM Management, Python, Automation, Information Security, ITIL, Certificate Management, Key Management, Security Operations, Risk and Compliance, NSD More ❯

certified It would be highly beneficial if you have held a similar senior role within the education or public sector It would also be beneficial if you hold ITIL Foundation or ITIL Practitioner certification Apply now for immediate consideration More ❯

reliability, and availability of data. Supporting on the development of pipelines and extracting data from different sources, working closely with Data Engineers and Data Architects Managing BAU activity through ITIL processes (incident, request, problem, change). Troubleshooting and resolving issues across SQL databases, APIs, and file transfers. Identifying opportunities for automation and implementing service improvements to reduce manual workload. Helping … Snowflake. Working knowledge of cloud platforms such as AWS or Azure. Familiarity with business intelligence tools (Power BI, Business Objects). Exposure to REST APIs and SFTP. Understanding of ITIL processes in a commercial or regulated environment. Knowledge of database concepts such as schemas, tables, views, and keys. If Interested, please reach out to Jacob Ferdinand on Jacob.ferdinand@experis.co.uk More ❯

Engineering are looking for a Software Engineer to join our team within Biomedical to come on board on a Hybrid basis. Candidates must have GxP/QC labs, ServiceNow, ITIL experience. Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs. Activities performed under this role: • Incident resolution (trouble … place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS More ❯

into a fully-fledged Software Engineer role. Experience required: Excellent experience with Java in a development or application support environment Solid understanding of programming concepts and structured software development. ITIL standards, especially incident, problem, and change management. Documenting and communicating effectively. SQL wizard with database development. Handle tight deadlines and meet tight SLAs with ease. Duties include: Dive into the … to £60,000 + Flexible working (1 day per week in the office). To apply, press apply now or send your CV to Keywords: Software Support Engineer - Java - ITIL - Flexible working - Manchester - Warrington - Liverpool - Manchester - Leeds - Stockport - Preston - Crewe - Stoke on Trent - Bolton - Blackburn Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself More ❯