1 to 25 of 35 Incident Management Jobs in the North West

effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal … improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly ...

develop their practical experience and technical confidence. Partner with developers, data scientists, and business users to resolve technical issues. Automate & Optimise Contribute to configuration management and automation improvements. Identify and document standard operating procedures. Implement proactive monitoring measures to detect and prevent issues. Monitor & Troubleshoot Troubleshoot system issues using … logs, monitoring tools, and a methodical approach. Oversee and enhance system monitoring with Nagios, with a transition to Datadog. Incident Management Support incident management processes, including post-mortems and follow-up actions. Communicate outcomes with customers clearly and effectively. What We’re Looking For: Experience Proven ...

data, mitigate operational risks and support the banks technology systems. Accountabilities Execution of support services across Operations and Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management. Management and resolution of service requests ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

business-critical processes. Your focus will be on eliminating manual effort through no-code automation and scripting, with particular ownership of user lifecycle management and wider systems optimisation. You'll work closely with teams such as People & Culture and Security to streamline workflows, remove friction, and deliver faster, more … maintain a comprehensive knowledge base documenting systems and automation workflows. With deep expertise across cloud and physical infrastructure—including identity platforms, collaboration suites, device management, and automation tooling—you'll provide technical leadership, mentorship, and strong incident-management capability. You'll manage vendors, lead technical projects from ...

motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours … Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed ...

equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting … other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical ...

opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major … systems. Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. Proficiency with enterprise monitoring tools and incident management platforms. Experience managing major incidents, on-call rotations, and post-incident reviews. Strong stakeholder management, communication, and vendor liaison skills. ...

services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction … applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows ...

your work-life balance with time back when you cover out-of-hours or are on call. Key Responsibilities for IT Application Support and Management Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders. Monitor applications … eager to learn—comfortable with new technologies, systems, and processes. A genuine team player, willing to contribute ideas and support teammates. Experience with incident management and application troubleshooting is an advantage. Understanding of ITIL principles or service management frameworks is desirable, but not required. What Will Help ...

methodologies within various GTIS teams. This is a hands-on engineering role where you will design, build, and optimise automation frameworks, observability tools, and incident response mechanisms. This role also involves collaborating across GTIS and CTO, engaging with storage, data, and other product teams. You will … Programming and Scripting - This includes expertise in languages such as Python, Powershell, or Go, which are essential for automating routine tasks and system deployments. Incident Management and Troubleshooting - The ability to manage incidents effectively, troubleshoot issues swiftly, and perform root cause analysis to prevent future incidents. Systems Engineering ...

design and develop a Kubernetes managed service for telco functions within a high security private cloud environment.Automation: Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools. Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and related frameworks … such as Terraform, Jenkins, and Ansible.Operations: Utilising a DevOps approach, providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service.Integration: Building a deep understanding of varied software spanning security, logging, monitoring, cloud infrastructure, networks ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...