1 to 25 of 28 Incident Management Jobs in the North West

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful Service Delivery Manager should have: Strong experience in service … delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT … service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation. Hands-on experience with Azure Automation, PowerShell, or similar tools for More ❯

best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful Service Delivery Manager should have: Strong experience in service … delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT … service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation. Hands-on experience with Azure Automation, PowerShell, or similar tools for More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … manage this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, change management and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including More ❯

of a Service Desk team. Technical Support & Troubleshooting - As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets Troubleshoot and resolve incidents relating to Desktop operating systems … required to work regular events such as concerts & first team matches. What we are looking for • 3-5 years' experience in a 2nd Line Support position • Knowledge of Service Management processes e.g. ITIL • Excellent level of customer service and demonstratable experience of dealing with senior members of staff • Demonstratable experience of following policies and procedures in a consistent manner … Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool • Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously • Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 • Excellent support More ❯

providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance … Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

triaging and 2nd line applications support across the business - Ensure that the correct priority and severity are assigned to all applications issues - Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution - Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels - Engage fully with internal stakeholders to …/T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal - Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem/incident management) and excellent communication skills You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user More ❯

sit at the heart of our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and more cost-efficiently. What you … ll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules, and self-service infrastructure Enhancing CI/CD pipelines (Azure DevOps, YAML-based … services (SQL, Cosmos DB, ADF, Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and automated budget controls What we More ❯

IT infrastructure technologies and controls, including but not limited to the following services: networking, servers, telephony, firewalls, storage, backup and recovery, operating systems, business continuity planning, cybersecurity defences, security incident management, audit and compliance. Driving change projects and delivering new and enhanced IT capabilities that add value to the organisation. Providing guidance to the organisation on any necessary … in relation to cybersecurity, infrastructure and enterprise risk management. Proactively assist the organisational defence against cybersecurity threats by regularly monitoring new potential attack vectors and providing resolutions and risk management to the business. Manage requests (e.g. incidents, problems, user requests, change requests) through the appropriate tools, documentation and procedures within the IT Dept This requires diagnosis, system administration, installation … cloud deployment, Microsoft365, Exchange Online Administration, A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. As a team member, how you go about your job and your soft skills are just as More ❯

member of our leadership team dedicated to safeguarding our organization's most valuable digital assets! This position is ideal for a dynamic and experienced professional who excels in team management and has a profound understanding of cybersecurity threats and solutions. The successful candidate will be responsible for leading a team of cybersecurity engineers, ensuring compliance with industry standards, and … Security Operations Centre (SOC) function. Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Plan, implement, and oversee cybersecurity changes in a structured manner. Oversee security incident management and resolution processes. Maintain and update documentation of security incident playbooks, common practices, process flow diagrams, and the knowledge base. Manage workloads and projects, ensuring they … are completed on time and within budget. Report to senior management on the status of infrastructure projects and operations. Implement and maintain industry standard cybersecurity controls, testing and evidencing the effectiveness of the controls on a regular basis. This list is not exhaustive and may be added to or amended from time to time. What we're looking for More ❯

Highly Onsite Presence - Must have a strong background ITIL Service Management Background in the disciplines of Problem and Incident Management and Management of those resources within a medium/large sized fast moving multi business unit company. It is highly probable that the ideal candidate will have Outstanding Communication and Management skills and have an … ITIL accreditation within Service MGT - ideally but not essentially Problem or Incident Management. Umbrella - 6 months initial. Excellent Opportunity to work with a truly outstanding organisation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. More ❯

a salary range of £46,581 - £53,287 (as of April 2024 pay band figures). Responsibilities include: Providing leadership to the third line technical support team, ensuring effective management of service requests to resolution. Ensuring the technical desktop team operates within established support processes and meets service level agreements and KPIs. Operating within agreed technical standards and ITIL … face user clinics or project support, especially during periods of technological change. Undertaking user satisfaction assessments as directed. Collaborating with colleagues to analyze data and trends related to problem management, incident management, demand, productivity, and service requests. The ideal candidate will possess a Degree in ICT/DDAT or equivalent experience, be qualified or willing to qualify … in SDI: Service Desk Foundation or Service Desk Analyst, and have knowledge of ITIL, with practical understanding of core ITIL functions. Leadership or management training or experience is essential. Specific experience required includes: Experience working in a DDAT support/service desk environment with a customer-focused approach, ideally in 3rd line technical support and desktop configuration. Experience with More ❯

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

availability, security, and ease of maintenance. Implementing the appropriate cybersecurity measures on network solutions at production sites, meeting country-specific and Group requirements. Managing network activities such as lifecycle management, software upgrades, and deployment. Providing specialized knowledge during operations, including incident management, change impact assessment, and participation in on-call support if required. Applying risk assessment, detailed More ❯

week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Change and Configuration or Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management Resources. Reasonable Adjustments: Respect and More ❯

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … and colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and … level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on-going projects and More ❯

development and adherence to good practices. Ensure stakeholders consider ethical, technological, and commercial factors when designing or using new customer data tools. Provide expert guidance and challenge to senior management and employees on data protection obligations and best practices. Act as the primary contact for regulatory authorities, including the ICO. Collaborate with Technology, Legal, HR, and other units to … implement privacy-by-design in new projects and systems. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Oversee data subject requests such as SARs, right to erasure, and data portability. Manage data breach response plans and ensure timely reporting to regulators and individuals. Supervise records of processing activities (RoPA More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a … ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem-solving skills Clinical or NHS support experience is a strong advantage Why Join Us? Fully remote/home-based role Meaningful work supporting NHS and private healthcare services Training More ❯

the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and oversee a team … SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for government and private sector clients. Benefits : Pension Scheme Health Insurance More ❯

platform and associated applications and underpinning processes are monitored and optimised for efficient operation within the squad. Integration with our alerting systems for the respective platform to facilitate effective incident management. Tool Development: Build tools aligned with the relevant framework and strategy to support the platform. Security and Compliance: Threat modelling and risk assessments. Continuous Improvement: Leverage test automation More ❯