1 to 25 of 31 Incident Management Jobs in the North West

Join Police Digital Service as NMC Cyber Incident Management Lead. Permanent - FT. Salary starting at £70,000 per annum About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control … for the co-ordination and effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards to continuously improving People, Processes … and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident coaching and cyber incident exercising to customers and improve their incident response capabilities. More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead. Permanent - FT. Salary starting at £70,000 per annum About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control … for the co-ordination and effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards to continuously improving People, Processes … and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident coaching and cyber incident exercising to customers and improve their incident response capabilities. More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

established procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA … databases and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support … across CITO teams and the wider business. Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies Utilise existing tooling for the effective management of tasks and queries, and documentation. Input into and maintain a standard library of documentation and procedures. Out of hours on-call for critical systems may be a requirement More ❯

and partners Communicate product updates, timelines, and technical constraints clearly and effectively Monitor product performance, usage, and operational KPIs while driving continuous improvement across Oracle systems and processes Support incident management and root cause analysis for Oracle-related issues Requirements Minimum of 7 years’ experience in a product leadership role focused on Oracle technologies Strong technical background in … integrations Experience managing product roadmaps and delivery cycles in Agile or hybrid environments Ability to translate complex technical concepts into business-friendly language Hands-on experience with operational processes, incident management, and performance tuning Excellent communication, stakeholder management, and problem-solving skills Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead. Permanent - FT. Salary starting at £70,000 per annum About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead. Permanent - FT. Salary starting at £70,000 per annum About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control More ❯

conducting new starter inductions and bespoke training sessions where applicable Security Advice and Support Provide advice and guidance to staff on all physical, personnel and procedural security matters Security Incident Management Management of Burgess Hill-based security incidents including containment, internal reporting, actions and lessons learned. Deputizing for Security team staff on other sites as required Facilities More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection More ❯

and high-stake environments in both public sector and government settings. Core Responsibilities Access Control & Commissioning Design, implement, and manage authorization models and commission processes across IT systems (identity management, role-based access control, privilege management, segregation of duties). Policy Enforcement & Workflow Configuration Configure and maintain access control workflows, access control lists (ACLs), and entitlement models; integrate … with identity providers (e.g. Active Directory, IAM solutions). Security Tool Deployment Deploy and configure tools for access governance, identity lifecycle, and privileged access management in alignment with defence-grade standards Security Assurance & Compliance Ensure commission controls comply with MOD policies (e.g. JSP 440/JSP 604) and security frameworks such as NIST, ISO 27005, STIGs, and UK Functional … Standard 007 Vulnerability Assessment & Access Review Support regular access reviews, entitlement audits, and role certification; identify and remediate potential vulnerabilities in provisioning and access enforcement. Incident Management & Response Participate in access-related incident response, including unauthorized access investigations, root-cause analysis, and mitigation measures. Client Engagement & Training Collaborate with stakeholders to understand access requirements, deliver training on More ❯

Join Police Digital Service as a Cyber Detect Analyst. x2 roles available. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations, providing a threat detection and response capability … using a combination of cutting-edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage of alerts - evaluation & detection Confirmation … of false positive Incident data gathering and feedback on any gaps and issues in respect to Platform Content or tuning opportunities Reflection of incident severity based on analysis Escalation of potential incidents to customer or Senior Cyber Detect Analyst/CIMT Team as appropriate Trend Analysis of force-by-force events for presentation into forces at regular intervals More ❯

They also help with setting up new equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting up and maintaining computers, printers … and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical and operational IT skills Work closely with experienced professionals More ❯

users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to … service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users … and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Any applications from 'at risk' CSU employees will be given priority in line with CSU policy. As such, all job adverts are subject to this … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

feedback to inform product development and service enhancements Work cross-functionally with engineering, support, QA, and commercial teams What We Are Looking For: Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation Solid understanding of SLA … frameworks, incident management, and service models Excellent communication and stakeholder management skills, including the confidence to present to senior leaders Ability to coordinate cross-functional teams and manage priorities effectively Comfortable with technical and data-driven concepts (e.g. modelling tools, integrations, dashboards) Degree in Engineering, Computer Science, Business or related discipline (desirable) Knowledge of energy, utilities, or More ❯

feedback to inform product development and service enhancements• Work cross-functionally with engineering, support, QA, and commercial teams What We Are Looking For: • Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment• Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation• Solid understanding of SLA … frameworks, incident management, and service models• Excellent communication and stakeholder management skills, including the confidence to present to senior leaders• Ability to coordinate cross-functional teams and manage priorities effectively• Comfortable with technical and data-driven concepts (e.g. modelling tools, integrations, dashboards)• Degree in Engineering, Computer Science, Business or related discipline (desirable)• Knowledge of energy, utilities, or More ❯

building, configuring, administering and supporting infrastructure technologies., integrations and solutions for Mobile Devices (iOS/Android)- e.g. Workspace One/Intune. An expert knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Extensive experience and proven track record of Cloud Hosted … principles, SSO and Certificate Based Authentication. The ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Can demonstrate working knowledge of Change and Incident management principles working within the ITIL framework. You and your role As a Senior Infrastructure Engineer for Mobile Device Services, you'll be in charge of maintaining and More ❯

building, configuring, administering and supporting infrastructure technologies., integrations and solutions for Mobile Devices (iOS/Android)- e.g. Workspace One/Intune. An expert knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Extensive experience and proven track record of Cloud Hosted … principles, SSO and Certificate Based Authentication. The ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Can demonstrate working knowledge of Change and Incident management principles working within the ITIL framework. You and your role As a Senior Infrastructure Engineer for Mobile Device Services, you'll be in charge of maintaining and More ❯

building, configuring, administering and supporting infrastructure technologies., integrations and solutions for Mobile Devices (iOS/Android)- e.g. Workspace One/Intune. An expert knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Extensive experience and proven track record of Cloud Hosted … principles, SSO and Certificate Based Authentication. The ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Can demonstrate working knowledge of Change and Incident management principles working within the ITIL framework. You and your role As a Senior Infrastructure Engineer for Mobile Device Services, you'll be in charge of maintaining and More ❯

The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur … ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation and collaboration between cross functional teams and suppliers to restore normal service operation as quickly as possible., Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in … likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation and collaboration between cross functional teams and suppliers to restore normal service operation as quickly as possible. All the details More ❯

timely response to any queries that cannot be resolved immediately. Any other ad-hoc administrational tasks required by the Head of IT & Security, Deputy Head of IT & Security, Security & Incident Management Executive, and operational delivery teams What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule … access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to More ❯