20 of 20 Incident Management Jobs in the North West

money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing operations … incident management team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership ...

equivalent professional experience). Industry Certifications: Examples include CISSP, CISM, CCNP Security, ITIL Foundation, or CompTIA Security+. Proven Experience: Minimum 5 years in infrastructure management or security roles, ideally within critical national infrastructure (CNI) or regulated sectors. Scripting & Automation: Proficient in tools like PowerShell, Python, and Ansible to drive … automation. Security Knowledge: Strong understanding of security principles, firewall management, vulnerability management, and compliance requirements. IAM Expertise: Hands-on experience with Identity and Access Management (IAM) frameworks. Patch Management: Experience in patch management, including scheduling, compliance monitoring, and vulnerability remediation. Disaster Recovery: Expertise in designing ...

Lead IT Systems Administrator with strong experience in administering and developing Atlassian. You will be responsible for driving forward changes to our ITSM and incident management processes using Jira Service Management. This role requires a proactive, conscientious and technically proficient individual who can maintain and enhance the performance … members, providing guidance and support as needed Monitor team performance and provide feedback to ensure high standards of service delivery Design, optimize, document the incident management process in JSM including alert management and operations schedules. Build reports, dashboards, and roadmaps to provide daily MI and reporting ...

spanning engineering, configuration/implementation and technical support – rather than a traditional “projects only” delivery position. The Senior Head of Delivery has direct line management responsibility for the Head of Development, Head of Projects/Implementation and Service Desk leadership. The Senior Head of Delivery will report jointly … visibility to the Commercial Director, particularly where timelines, client delivery or revenue are impacted. 4) Improve engineering execution & reliability (pragmatic, not bureaucratic) • Strengthen release management and release readiness. • Improve quality and reliability through sensible controls (definition of done, QA gates, incident management, root-cause fixes). • Reduce ...

DevOps teams, driving automation, improving processes. Key Responsibilities Lead and manage IT system administration for UK operations. Oversee initial IT setups, SaaS systems, and incident management processes. Drive automation of manual processes and implement best practices. Collaborate with engineering teams on cloud and platform projects (Atlassian, Rovo … . Provide stakeholder management, take full ownership, and proactively identify improvements. Mentor and guide team members as the function scales. Tech Stack & Skills Core: Python, PowerShell, M365, Salesforce. Cloud/Platform: Atlassian suite, SaaS systems. Desirable: ServiceNow, familiarity with SDLC. Strong understanding of incident management and regulated ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Clearance - Manchester Based or ability to travel to Manchester.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ANALYST ROLE: As a Cyber Resilience Analyst, you'll be responsible for defining, maintaining, and testing the organisation's resilience plans, covering Business Continuity, Incident Response, and Disaster Recovery. You'll work closely with IT teams and stakeholders across the wider business to ensure resilience strategies are practical, robust … effective. The role plays a key part in analysing the impact of cyber incidents on business systems, supporting incident reviews, and ensuring lessons learned are fed back into improved resilience planning. You'll also work alongside project and change teams to ensure new systems and developments are designed with ...

Deliver an excellent level of service to customers and employees by telephone and email communication. Day-to-day operations involve following established procedures for incident management, service requests and liaising with Vendors through the lifecycle of support tickets. Complete 1st line support for Unified Communications, Network Services … resource planning and staff rotation days. Daily handovers with the Out-of-hours team. Personal Skills and Attributes: A good understanding of customer relationship management and ITIL within a customer service environment. Customer-oriented with strong communication and interpersonal skills, and the ability to handle problematic customer conversations. ...

React. Real-world experience with practices such as Test-Driven Development (TDD), Pair Programming, code review, and CI/CD. Understanding of software configuration management and knowledge of automated testing using Postman, Selenium, JMeter, etc. Experience with Kubernetes and cloud infrastructure (GCP/AWS/Azure). Knowledge … continuous improvement of engineering practices and standards. Good to Have (As applicable) Experience teaching junior software engineers/developers. Confidence with source code management and version control tools (Git/GitLab/GitHub). Working knowledge of relational and NoSQL database technologies such as MySQL or MongoDB. Experience working ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

strategy, standards, and maturity across complex platforms. Design, build, and operate resilient, scalable, and secure infrastructure. Lead reliability engineering initiatives, including automation, observability, and incident management. Provide senior technical leadership during major incidents and drive long-term remediation. Use data, metrics, and SLOs to drive continuous improvement in availability … influencing cross-functional teams. Strong software engineering and automation background. Deep understanding of systems engineering, cloud platforms, and infrastructure-as-code. Proven expertise in incident management and operational resilience. Excellent communication and stakeholder management skills. ...

Azure, GCP, Private Cloud). - Conduct capability assessments and design targeted learning pathways. - Mentor SREs and engineering teams on reliability engineering, automation, and incident management. - Guide teams in defining and implementing SLOs, SLIs, and error budgets. - Promote best practices in observability, monitoring and incident response. - Create and curate … Azure, and/or GCP. - Hands-on experience with automation and IaC (Terraform, Ansible, CloudFormation) and CI/CD pipelines. - Deep understanding of incident management, RCA, and reliability engineering. - Demonstrated experience designing and delivering technical training or bootcamps. - Familiarity with Google SRE, DevOps, and ITIL frameworks. Please apply ...

compliance with relevant legislation, regulatory requirements, and sector guidance. Work closely with senior leaders, service owners, and technical teams to ensure effective security monitoring, incident detection, response, and recovery. Provide oversight and assurance for third-party and supplier security risk management. Build strong working relationships across the institution … embed a culture of shared responsibility for data protection and cyber security. Lead LSSTs cyber incident management and business continuity arrangements, ensuring institutional preparedness. Provide expert guidance on incident response processes and support local response arrangements. Coordinate and lead the institutional response to significant cyber or information ...

DevSecOps culture with: Owning and feeling responsible for your code in production Inclusion of monitoring and observability with tools such as Prometheus and Grafana Incident management with tools such as PagerDuty A deep understanding of enterprise integration patterns and event-driven architecture. Experience working with messaging systems (RabbitMQ ...

cause analysis and corrective actions Maintain documentation, including database schemas, display specifications Strong analytical and problem-solving skills Effective communication and collaboration Experience in incident management, root-cause analysis, and troubleshooting production issues ...

VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support ...

recognised financial services organisation supporting critical banking and payments infrastructure used by millions of customers. This is a proactive monitoring and analysis role (not incident management), focused on identifying issues early and escalating risks before customer impact occurs. What You'll Do Monitor infrastructure dashboards across data centres ...

Design/Build/Run Teams, dynamically formed to support the complete project and service lifecycle across engineering and operational network, security and network management programs. Supporting the network strategy, Engineers will help deliver against the technical and business goals of a project, including requirements gathering, proof of concept …/CD pipeline) or Manual change. Engineers are required to facilitate and support continual engineering/operational demands and requirements, supporting Leads during incident management, fault analysis, diagnostics and remediation, Alongside project activity, Engineers will support the technical and communication interface between Leads, Architects, and project stakeholders across ...