51 to 56 of 56 SLA Jobs in the North West

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure click apply for full ...

Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer … leadership teams. You’ll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention is front and centre in your decision making ...

Job Title: Senior IT Engineer Location: Manchester Salary: £40,000 - £45,000 DOE Key Responsibilities Provide advanced technical support via phone, email, and on-site. Resolve escalated and major incident tickets within SLA. Lead on ...

given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. ...

given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. ...

SAP Product Owner - SAP 4 HANA Samlesbury, Blackburn 6 months initially £60.61ph inside IR35/Umbrella Candidates must be willing to undergo the security clearance checks required for the role. Role Description An opportunity has ...