1 to 25 of 50 Service Delivery Jobs in the North West

looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT/Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts. This is a Flexible Work Location role … ambitions and continue to build and protect the nation's critical infrastructure. The Contract Services Manager (CSM) has overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing ...

unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role. Main duties of the job Technical Support & Service Delivery Provide high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service … resolve hardware and software issues across servers desktops mobiles and peripherals Participate in an out-of-hours on-call rota to ensure continuous service delivery for our critical operations Infrastructure Maintenance & Improvement Oversee the IT infrastructure including hardware software and network components. Provide technical support and training ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

Service Delivery Coordinator Permanent Manchester: £26,730 - £30,555 Milton Keynes: £27,832 - £31,815 Hybrid Working Are you well-organised with a keen eye for detail? Imagine being part of a team that helps shape fairer tests and greater opportunities for learners worldwide. At GradeMaker … transforming how assessments are developed and delivered for Awarding Organisations and Education Ministries across the globe. As a Service Delivery Coordinator , you'll play a pivotal role in our Delivery and Client Success team, working closely with clients to ensure they get the most from our platform. ...

seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value. Are you an experienced Account Manager looking to take ownership of a portfolio of established clients … nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Head of Infrastructure (Fully Remote) Infrastructure Leadership, Vendor & 3rd Party Management, Service Delivery, RFPs, Hands-On IT Strategy Permanent | Fully Remote | Up to £80,000 DOE Charles Simon Associates are recruiting an experienced Head of Infrastructure to join a well-established, market-leading organisation on a permanent, fully … remote basis. This senior leadership role offers the opportunity to shape infrastructure strategy while staying close to delivery in a heavily outsourced environment. This role is ideal for a hands-on infrastructure leader who excels in vendor management, service delivery, and team leadership, and who enjoys operating ...

CAFM Systems Administrator is a newly created position, and you will play a key role in the implementation of ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor … data findings and reports to stakeholders, facilitating informed decision-making across the firm. Product creation: Oversee all stages of product creation for ServiceNow Workplace Service Delivery, including design and development. Conduct final reviews to ensure quality and compliance before releasing the product to customers. Reporting and performance monitoring ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery ...

Beaumont is partnering with a high-growth UK Managed Service Provider to recruit an Account Manager. This is a key hire within their commercial team as the business continues to scale its managed services, cloud and cyber capability across the UK. The organisation has grown through a combination … managed IT, cloud, modern workplace and cyber security. You will run structured account plans, lead renewal conversations and work closely with pre-sales and delivery to ensure opportunities are qualified properly and executed well. As trust and traction build, you will naturally increase account value and long-term customer ...

Beaumont is partnering with a high-growth UK Managed Service Provider to recruit an Account Manager. This is a key hire within their commercial team as the business continues to scale its managed services, cloud and cyber capability across the UK. The organisation has grown through a combination … services across managed IT, cloud and cyber security. You will run structured account plans, lead renewal conversations and work closely with pre-sales and delivery to ensure opportunities are qualified properly and executed well. As trust and traction build, you will naturally increase account value and long-term customer ...

support of the multidisciplinary team. Duties can include but are not limited to, coding information from patients clinical records, correspondence from other care service providers and other sources on the practice clinical system, adhering to existing policy and procedures. Generic Responsibilities All staff at Berry Lane Medical Centre have … share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Service Desk Engineer - Preston My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience. You will provide high-quality … support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.Key Responsibilities Provide first-class IT service desk support to office-based and remote users Manage user account ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

infrastructure metrics. Access Control: Define and enforce robust access policies for CNI systems, ensuring all access is fully logged and compliant with security standards. Service Catalogue: Develop and maintain a service catalogue for all CNI services, outlining service delivery and SLAs. Performance Monitoring: Define, track ...

with the recruitment of an ERP IT Portfolio Lead on a 1 Year Fixed Term basis. The Portfolio Lead will be responsible for the delivery of a range of products and projects, leading on planning and executing the portfolio of projects in both agile and waterfall methodologies and ensuring … adherence to business priorities. The Portfolio Lead will manage a team of Project Managers, Delivery Leads and SME's and is expected to support and develop personal growth in the team to ensure quality of service and that appropriate frameworks are applied to each portfolio. Key Responsibilities: Alongside ...

more secure? This one’s for you. We’re looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre-sales . You’ll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping … term trusted partnerships Ensure services are delivered in line with SLAs and best practices Proactively review customer environments, recommending optimisations, improvements & risk mitigation Lead service reviews, roadmap discussions, and strategic planning sessions ☁️ Technical advisory & delivery Maintain a deep understanding of each customer’s IT environment Translate business needs ...

someone who enjoys building, configuring, and improving ServiceNow applications in live environments. You will work closely with senior consultants and architects while owning the delivery of high-quality workflows, portals, and integrations. Role overview As a ServiceNow Developer, you will be responsible for the design, build, and configuration … responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based dashboards and portals Creating and maintaining integrations with external systems Supporting customer journey design through effective workflow ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer … service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

This role involves managing your own workload, diagnosing and resolving faults, and ensuring all work is completed to the highest industry standards. Excellent customer service is essential, as you will be providing expert guidance and maintaining a professional and approachable manner at all times. The role also includes participation … standby and call-out rota to ensure rapid response to urgent service requests. This is an exciting opportunity to work in a dynamic, fast-paced environment, contributing directly to system performance and customer satisfaction. Key Responsibilities Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems. ...

also for robust stakeholder engagement, supplier governance, and commercial accountability. As the senior point of ownership, you will translate strategic priorities into actionable delivery plans, manage stakeholder expectations, and own the platform roadmap. You will be responsible for managing vendor relationships, licensing, and procurement activities as well as creating … Statements of Work (SOWs) and overseeing contract delivery. You will champion a user-centred approach to delivery and ensure agile product practices are embedded across multidisciplinary teams. This role sits within the wider Product & Delivery function and reports to the Head of Digital Product Delivery. Main duties ...

cloud environments. We need a specialist who doesn't just "manage" a database but understands how to architect a data model that supports automated service delivery and robust security posture.Key Responsibilities CMDB Governance & Strategy: Define and implement the end-to-end Configuration Management process, ensuring alignment with ITIL … e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd party data sources using Identification and Reconciliation Engines (IRE). Service Mapping: Build and maintain complex relationship maps to provide clear visibility into business service dependencies. Stakeholder Engagement: Work closely with Change, Incident ...

project programme and GRIP lifecycle Coordinate design and documentation deliverables to Network Rail Review and sign off all documentation submitted to Network Rail from delivery partners Manage and coordinate responses to Design Review Notes (DRNs), ensuring timely closure or document updates formally accepted by Network Rail Coordinate As-Built … stages 5, 6 and 7 (and 8 if required) Provide Engineering Completion Certificates (ECC) Documentation & Authoring Update and maintain the System Definition Update the Service Interface Register (SIR) with input from DDaT stakeholders Produce HSM performance reports to support NRAP Product Approval (templates provided) Maintain document control via JIRA ...

Engineering team which delivers and maintains data transfer pipelines between clinical/operational source systems and the Christie Central Data Repository (CCDR) enabling the delivery of high-quality business and complex clinical reporting structures from disparate systems. We are seeking an experienced Data Architect with a strong background …/occasions. Please note the banding is subject to agenda for change job evaluation. Main duties of the job Responsible for planning, design, and delivery of Data Management architecture and associated products and services. The post holder will play a key role in shaping the role and services provided ...