76 to 100 of 109 Service Delivery Jobs in the North West

you'll be responsible for setting up desktop hardware and peripherals as part of IT rollout projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Warrington, WA3 Contract … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to More ❯

Job Title: IT Customer Service Executive Location: Alderley Edge, Cheshire (Office-based, 5 days per week) Salary: Up to £35,000 base Why Join Us? Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters. People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication. Career Growth: Enjoy … strong relationships with clients, understanding their needs and ensuring their satisfaction. Document customer interactions, issues, and resolutions accurately in internal systems. Collaborate closely with internal departments to ensure seamless service delivery. Key Attributes Required Prior experience in a customer service or helpdesk role, ideally within an IT environment. Basic understanding of first-line IT support concepts (e.g., password More ❯

established, fast growing business operating in the fast-paced Technology industry. They are committed to delivering innovative solutions and fostering a professional environment with a focus on excellence in service delivery. Description The key responsibilities of a Payroll Specialist will include: Accurately process payroll for all employees, ensuring compliance with relevant regulations. Maintain and update payroll records, including tax More ❯

providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees. Description Supervise and support the customer service team to achieve performance goals. Handle escalated customer inquiries to ensure swift resolution. Monitor and report on customer service metrics and KPIs. Collaborate with other departments to improve … service delivery processes. Provide training and mentoring to team members to develop their skills. Implement strategies to enhance customer satisfaction and loyalty. Ensure compliance with company policies and industry standards. Contribute to developing new initiatives for better customer support. Profile A successful Customer Service Lead should have: Previous experience in a customer service role within the … technology and telecomms industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Proficiency in using customer service tools and software. A proactive approach and ability to adapt to changing situations. Attention to detail and organisational skills. Job Offer A salary of approximately £27,500 to £27,500, depending on experience. Permanent position with opportunities for More ❯

providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees. Description Supervise and support the customer service team to achieve performance goals. Handle escalated customer inquiries to ensure swift resolution. Monitor and report on customer service metrics and KPIs. Collaborate with other departments to improve … service delivery processes. Provide training and mentoring to team members to develop their skills. Implement strategies to enhance customer satisfaction and loyalty. Ensure compliance with company policies and industry standards. Contribute to developing new initiatives for better customer support. Profile A successful Customer Service Lead should have: Previous experience in a customer service role within the … technology and telecomms industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Proficiency in using customer service tools and software. A proactive approach and ability to adapt to changing situations. Attention to detail and organisational skills. Job Offer A salary of approximately £27,500 to £27,500, depending on experience. Permanent position with opportunities for More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

will need to have excellent people skills and be able to implement changes and procedures. Main Duties Line management of the Facilities Helpdesk team, with overall responsibility for timely delivery of all reactive, project and planned tasks, and responsibility for being Super User of the Concept Evolution system Management of the CAFM system and the team to ensure accurate … live updating, compliance against the SLAs, KPIs and contractual obligations as noted in the Facility Management Agreements and to assist the Contract Manager and National Operations Manager in ensuring service delivery is achieved for the contract. Financial management which includes Raising Purchase Orders and Invoicing and approvals Delivering of training, and supporting the Contract Manager and National Operations … Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators Design and delivery of a comprehensive suite of training and user guides to maximise the output and performance from the Helpdesk team Attendance and participation at CRMs and other meetings as required More ❯

of IT, you'll be the driving force behind every tech touchpoint across the arena - from backstage to box office. You'll roll up your sleeves and lead the delivery of all IT services, setting the vision and roadmap for the future. Whether it's building a seamless event day experience, leading a high-performing team, or working hand … in-hand with partners and venue teams, you'll make sure technology helps us stand out for all the right reasons. Innovation, strategy, and strong operational delivery will be your daily rhythm. What Co-op Live will give to you Alongside the benefit of working with an awesome team of talented people, we want to help you get the … scheme - Vitality Life Assurance 4 x basic salary Eyecare vouchers WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service Company sick pay scheme Enhanced family friendly benefits Office refreshments and breakfast items Team social events Knowledge, Skills and Experience You'll be a passionate leader with a sharp More ❯

Home Office Quality Assurance and Testing Team (QAT) within Digital, Data and Technology (DDaT) Quality is at the heart of everything we do. We provide a large-scale shared service, delivered through 900+ QA professionals. It supports services that are essential for the UK! We won the Testing Team of the Year at the 2024 European Software Testing Awards … Portfolio.The Home Office Automation and Innovation portfolio delivers the government's commitment to "set the standard for excellence in the AI age" - harnessing cutting-edge technology to revolutionise public service delivery. As outlined in the Government's Generative AI Framework, we're in "a period of rapid and exciting technological changes, which offers huge potential", and we're turning … at Pace We've delivered millions in efficiency savings by automating routine tasks, allowing colleagues to focus on complex human-centred work. Our solutions create meaningful improvements in public service delivery. Join Our Team Work with our Automation Centre, Data Science and Evaluation team, or Innovation Lab to: Build solutions improving lives nationwide. Work with diverse AI and automation More ❯

operations environment, so able to adapt to change when needed The successful candidate will deliver and manage the day-to-day IT operations, maintaining & improving high standards of IT service delivery, safeguarding their IT infrastructure. You will also drive innovation in a cloud-based infrastructure (AWS) as well as working on a global scale. Brand new projects, driving … an IT team in the UK and abroad in the future. The role Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in an AWS cloud environment Manage and mentor the team of IT professionals, in IT infrastructure, Networking, IT Security and Applications - supporting the overall defined IT … strategy. Oversee and ensure IT operates efficiently, providing outstanding support to all staff members across multiple offices globally Oversee the delivery of IT services within AWS, Microsoft & Cisco environments, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior management More ❯

operations environment, so able to adapt to change when needed The successful candidate will deliver and manage the day-to-day IT operations, maintaining & improving high standards of IT service delivery, safeguarding their IT infrastructure. You will also drive innovation in a cloud-based infrastructure (AWS) as well as working on a global scale. Brand new projects, driving … an IT team in the UK and abroad in the future. The role Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in an AWS cloud environment Manage and mentor the team of IT professionals, in IT infrastructure, Networking, IT Security and Applications - supporting the overall defined IT … strategy. Oversee and ensure IT operates efficiently, providing outstanding support to all staff members across multiple offices globally Oversee the delivery of IT services within AWS, Microsoft & Cisco environments, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior management More ❯

Category Manager - Information Technology at the University of Manchester, you will take ownership of a diverse portfolio encompassing software acquisition, hardware procurement, cloud infrastructure management, licensing negotiations, and managed service contracts. Your day-to-day responsibilities will involve collaborating with cross-functional teams to understand evolving technical needs while driving value through competitive tendering processes. You will be instrumental … with hands-on contract management while maintaining open communication channels with both internal stakeholders and external partners. Develop and implement effective category strategies across all IT, digital, and technology service areas to ensure alignment with the university's strategic objectives. Lead high-value tenders and complex contract negotiations for software, hardware, cloud solutions, digital infrastructure, licensing agreements, and managed … of public procurement regulations ensures you can navigate complex compliance requirements confidently. Familiarity with software licensing models, digital frameworks such as G-Cloud or similar platforms, and cloud-based service delivery mechanisms. Excellent stakeholder engagement skills that enable you to build trusted relationships across technical teams and non-technical departments alike. Strong supplier management capabilities including contract negotiation More ❯

Category Manager - Information Technology at the University of Manchester, you will take ownership of a diverse portfolio encompassing software acquisition, hardware procurement, cloud infrastructure management, licensing negotiations, and managed service contracts. Your day-to-day responsibilities will involve collaborating with cross-functional teams to understand evolving technical needs while driving value through competitive tendering processes. You will be instrumental … with hands-on contract management while maintaining open communication channels with both internal stakeholders and external partners. Develop and implement effective category strategies across all IT, digital, and technology service areas to ensure alignment with the university's strategic objectives. Lead high-value tenders and complex contract negotiations for software, hardware, cloud solutions, digital infrastructure, licensing agreements, and managed … of public procurement regulations ensures you can navigate complex compliance requirements confidently. Familiarity with software licensing models, digital frameworks such as G-Cloud or similar platforms, and cloud-based service delivery mechanisms. Excellent stakeholder engagement skills that enable you to build trusted relationships across technical teams and non-technical departments alike. Strong supplier management capabilities including contract negotiation More ❯

existing customer accounts Respond to inbound enquiries and proactively develop new business opportunities Prepare quotations and proposals based on customer needs Work closely with internal teams to ensure seamless service delivery Build relationships with procurement contacts and understand the tender process Utilise knowledge of public sector frameworks to secure new contracts Key Requirements: Proven experience in an Account More ❯

speak with prospective candidates about flexible working arrangements. Key Responsibilities General duties include, but are not limited to: Manage a complex individual caseload with minimal supervision, ensuring high-quality service delivery at all stages. Supervise, mentor, and support junior team members, offering technical guidance and contributing to their professional development. Build and maintain strong client relationships, attending client More ❯

critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

Position: Service Delivery Lead. Location: Thompsons Funeral Directors, Bootle. Job Type: Full-time, 38.33 Hours per week. Salary: up to £32,728.25 We're looking for a dedicated and compassionate individual to join our team at Thompsons Funeral Directors as a Service Delivery Lead . You will oversee the end-to-end care journey of the … every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage … the deceased during their final journey. Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs. Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve. Ensure vehicles and resources are managed effectively for seamless operations. Monitor key performance indicators and use insights to enhance service delivery. About you We More ❯

Job summary An exciting opportunity has become available within Alder Hey's Digital Service - iDigital. We are looking for a talented, highly motivated Chief Technical Officer to spearhead our digital technology services. The post holder will, under the direction of the Deputy Chief Digital Information Officer, be responsible for all service activities relating to the delivery of … Information Governance.This will include the management of all staff and suppliers engaged in those activities. They will direct the services, using a facilitative approach to improve the experience for service staff, patients and families. This role will involve some complex negotiation with senior managers at both at an operational and strategic level. Main duties of the job Champion digital … innovation that modernises care delivery at Alder Hey. Lead the development of a forward-thinking infrastructure strategy that underpins the digital ambitions of the organisations 2030 strategy. Ensure IT services are responsive, reliable, and aligned to user needs. Build digital capability across the workforce through skills development. Lead the development and execution of a robust cyber strategy to enhance More ❯

solutions business offering services such as Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an … the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first fix rate. Manage van stock similarly to level 1 and 2 roles. Service Delivery Understand and deliver service excellence by ensuring the basics are right every time and contributing to a team where service quality is central to performance. More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

Internal Accountability Advocate for the partner internally - ensuring the wider Housr team delivers on our promises and exceeds expectations. Skills & Traits Customer-Centric - genuinely cares about partner outcomes and service quality Strong communicator and relationship builder Proactive problem-solver - instinctively takes initiative before being asked Highly organised and diligent with great attention to detail Commercially minded with an eye … environment Thrives on ownership and autonomy Experience Proven experience in B2B relationship management or account management Experience working in or with fast-growth, customer-facing businesses Experience with contracts, service delivery, or partner success is desirable Property, tech, or PropTech industry exposure is a bonus Travel: Regular UK travel required - you must have a full UK driving licence More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

following essential skills: * Client liaison and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high-quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy with great time management * High levels More ❯