26 to 50 of 116 Service Management Jobs in the North West

summary PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL CANDIDATES NEED NOT APPLY Lead and continuously improve end-to-end end-user support services - including the Service Desk (1st line), remote 2nd line support and on-site field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed … maintain ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services, and device lifecycle/asset management across a regional multi-site Mental Health Trust. ...

#PennineCarePeople PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL CANDIDATES NEED NOT APPLY Lead and continuously improve end‐to‐end end‐user support services - including the Service Desk (1st line), remote 2nd line support and on‐site field engineering. To ensure that digital services are safe, reliable and user‐centred. Establish, embed … maintain ITIL‐aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high‐quality support for the Trust’s Digital estate, systems and services, and device lifecycle/asset management across a regional multi‐site Mental Health Trust. ...

investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation. This … excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments. What you'll be doing Leading service assurance activities across technology projects and operational changes. Ensuring new and changed services meet operational acceptance criteria and agreed service ...

Product Marketing Manager, AI & Automation Full-time Compensation: from GBP 61,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm … positioning and messaging for AI & Automation, grounded in customer problems and outcomes Translate product capabilities (agents, automation, knowledge) into language that IT leaders and service managers understand Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing Partner with Product ...

organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment. This is a fantastic opportunity to work … heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable. What you'll be doing: Coordinating network service requests, incidents and changes across multiple stakeholders Monitoring service performance and driving continuous ...

Full-time Compensation: from GBP 65,000 - yearly Company Description TOPdesk is an international service management software company with around 700 employees in 8 countries and 5,000 customers worldwide. For our team in the UK, we're looking for a Senior Channel Partner Acquisition Specialist (UK) focused … marketing, and opportunity development Qualifications Bachelor's degree or higher highly preferred Extensive experience (approx. 5-7+ years) in channel sales, partner management, or B2B sales within the SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience ...

# Senior Channel Partner Acquisition SpecialistTOPdesk is an international service management software company with around 700 employees in 8 countries and 5,000 customers worldwide.For our team in the UK, we're looking for a Senior Channel Partner Acquisition Specialist (UK) focused on growing our partner network … successful quickly.## What you'll bring* Bachelor’s degree or higher highly preferred* Extensive experience (approx. 5-7+ years) in channel sales, partner management, or B2B sales within the SaaS sector* Proven track record in partner acquisition (hunter mentality)* Experience working with VARs, MSPs, or system integrators* Experience ...

current operational landscape and identify opportunities to improve how services are delivered at scale. This includes driving significant operational transformation, shaping future approaches to service management and platforms, and influencing decisions across complex organisations where you won't always have direct control over the people and resources involved. … leading IT Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrellainside IR35 Clearance required: ActiveMOD SC Clearance and Sole UK Nationality Role purpose …/summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

About the Team: The Head of Network systems and automation role sits in the Delivery function, which acts as the accountable service integrator for the customer, retaining ownership of customer outcomes, supplier coordination, service performance, communications, and escalations throughout the service lifecycle. The team will consist … within the first two months of joining. You will join the Delivery and Operations function, which is responsible for the end-to-end lifecycle management of Jisc's products and services. This role is specifically focused on developing, maintaining, and enhancing the systems and automation capabilities that underpin ...

production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities · Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems · Investigate root causes of system, integration, data, and user issues · Coordinate resolution activities with internal … technical teams, vendors and business stakeholders · Prioritise incidents based on business impact and agreed service levels · Monitor incident queues and ensure timely updates and resolution progress · Support problem management activities and contribute to preventative improvements · Analyse recurring issues and recommend corrective actions or process improvements · Document investigations, fixes ...

team colleagues and coordinates specialist partners without transferring architectural ownership to them. Partners with Enterprise Architecture, SAP functional teams, Infrastructure, Information Security, Service Management and delivery teams. Key Relationships Internal External Enterprise Architecture SAP functional and technical teams Integration developers Information Security Infrastructure and Cloud PMO and Delivery … Service Management Supply Chain, Finance and Customer Services Customers and suppliers Logistics and warehouse providers VAN and network providers Systems integrators SAP and software vendors Implementation and support partners Role Requirements Key Accountabilities EDI and B2B integration architecture Define and maintain the end-to-end architecture, standards ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

community that cares about you! More about your role As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between … pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance metrics ...

Manager, Technical Account Management Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Description The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working … alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach role, balancing people leadership with hands-on customer engagement. The role holder directly manages ...

ensure EDI services are delivered in a consistent, controlled and scalable manner. The EDI Analyst supports customer and supplier onboarding, acquisition integration activities, demand management, testing coordination and operational governance of the Group EDI platform. The role helps ensure that EDI services support business growth, customer requirements and supply … Coordinates onboarding of customers, suppliers and third-party logistics providers. Supports acquisition, divestment and business integration programmes. Works with SAP, integration, architecture and IT service teams. Coordinates multiple concurrent onboarding and change activities. Operates within a business-critical service supporting ordering, logistics and invoicing processes. Key Responsibilities ...

Role description: The End User Support Engineer based in Warrington, will be responsible for delivering Local Service Operations support in-person and in-country, providing a customer-centric, secure and reliable workplace technology experience for Arcadis users. Role accountabilities: Part of the LSO team delivering day-to-day support … Support new joiners within the team, providing training and advice. Support workload planning for the country and provide cover as required. Delivery of Local Service Operations. Implement agreed global and regional Digital Locations practices. Qualifications & Experience: Experience in endpoint support, local technology support or IT service delivery, with ...

process reviews and stakeholder engagement activities to support process standardisation and maximise value from SAP S/4HANA capabilities.-Work closely with third-party service providers, implementation partners and internal teams to ensure effective support and enhancement delivery.-Provide guidance, mentoring and knowledge transfer to analysts, super users … enhancing SAP S/4HANA EWM and Manufacturing solutions within a manufacturing environment.-Strong functional knowledge of SAP S/4HANA Extended Warehouse Management (EWM), including inbound, outbound, inventory management and warehouse execution processes.-Strong understanding of SAP S/4HANA Manufacturing processes, including production execution, process manufacturing ...

have specific experience of managing the operation and improvement of business applications? Do you have further experience of data governance and management, including exposure to data and document management systems? If so then let Informed Recruitment help you to achieve your potential with an exciting opportunity … Data and Systems Manager to support the operational management and ongoing improvement of business systems for an award-winning regeneration and property development organisation, a respected & established social enterprise in the midst of a digital transformation programme. The main purpose of the role will be to take responsibility ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement ...