26 to 32 of 32 Service Management Jobs in the North West

for managing and remediating security incidents, tuning SIEM alerts, supporting endpoint detection and response tooling, and contributing to post-incident investigations.You'll also play a key role in vulnerability management, security reporting, and supporting the deployment and maintenance of security tooling across the estate. Working closely with the IT Security & Compliance Manager, you'll help shape the business's … Infrastructure support or working within a SOC/Security team Strong understanding of Microsoft O365/Azure Security, endpoint and email security tooling Familiarity with SIEM tools and IT Service Management platforms Knowledge of current and emerging cyber threats and security technologies Experience with vulnerability identification and remediation The Benefits: Salary up to £50,000 + bonus Hybrid More ❯

Significant experience in designing and implementing ServiceNow solutions across multiple data centres and public cloud platforms. SME in multiple areas of the ServiceNow core platform modules or the IT Service Management modules Functional experience in ServiceNow platform security, Integration frameworks, technologies and best practice. Strong influencing and communication skills when presenting to technical governance forums. If you are More ❯

Manager, Contact Centre solutions, and IPT systems within an enterprise environment. Key Responsibilities: Support and manage Cisco telephony and contact centre platforms. Act as technical lead on projects and service improvements. Collaborate with internal teams and external partners. Deliver clear communication to stakeholders during changes or go-lives. Essential Skills: Cisco Call Manager, Contact Centre and Unity expertise Endpoint … device management (desk phones, Jabber, Webex) Experience with VMware, Putty, and monitoring tools Strong communication and stakeholder engagement Familiarity with ITIL processes and service management tools (e.g., Freshservice) Desirable: M365 (Teams/Teams Phone), AD/Azure AD, SCCM Experience with BTS (e.g.Atereo) platform If you are an experienced Telephony Engineer, then hit apply! £ 40000/year More ❯

culture of accountability, excellence, and customer focus. Oversee system architecture and platform operations, ensuring scalability, security, and performance. Act as a trusted technical point of contact for sales, account management, and customer escalations. Drive process improvement across engineering, with strong focus on documentation, metrics, and continuous improvement. Collaborate with Information Security and Infrastructure leaders to ensure cohesive and secure … growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯

that integrate Active Directory and guest access solutions. Experienced in creating both high-level and low-level design documentation, with proficiency in Visio and Ekahau Pro. Familiar with IT service management and collaboration tools such as ServiceNow, Remedy and SharePoint. Highly organised, detail-oriented and focused on delivering a seamless end-user experience. All candidates will need to More ❯

ServiceNow solutions across multiple data centres and public cloud platforms. You will be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. If this is of interest please apply ASAP to find out more More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … scope of services on this account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … Satisfaction, delivery quality and financial cost performance. A full job description is available upon request What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT More ❯