26 to 50 of 63 Service Management Jobs in the North West

delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely … performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week ...

delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely … performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week ...

delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely … performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week ...

details Summary The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity … Leaders and D&T leadership to understand current challenges and risks to the continuity of M&S Services and to reinforce the value of Service Continuity planning and testing. What’s In It For You Being a part of M&S is exactly that – playing your part to bring ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure … timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell ...

Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure … timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell ...

Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime ...

Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime ...

dive into a variety of technologies, learn hands-on, and help deliver high-quality support to customers while contributing to the growth of the service offering. Duties and Responsibilities Provide 1st, 2nd, and 3rd line technical support via phone, email, and live chat. Maintain a high degree of customer … service and follow service management best practices. Take ownership of user issues and demonstrate a proactive approach to problem-solving. Log all calls and issues accurately in the ticketing system. Assist clients with resolving network, server, hardware, and software issues. Maintain logs of calls taken ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift … Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme ...

security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift … Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme ...

security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift … Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme ...

will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching … them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching … them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

will have experience in many of the following: Leadership roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching … them and identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries … environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong ...

opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major issues … upgrades, safeguarding live services. Build and mentor a high-performing operations team across technical support and vendor management. Maintain compliance with contracts, SLAs, and service obligations while ensuring accessibility and inclusion in ticketing services. Lead business continuity planning to protect revenue and maintain seamless user experiences. What ...

curve through training, industry events, and knowledge sharing. What We're Looking For Strong SAP Finance experience, ideally within FMCG. Knowledge of ITIL Service Management principles and Finance business processes. Experience with S/4HANA and Fiori is highly advantageous. Excellent communication and stakeholder management skills. Analytical ...

Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. * Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. * Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. * Ensure all systems and environments comply … priorities, meet SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...