26 to 50 of 56 Service Management Jobs in the North West

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

Umbrella Engagement - 6 Months - £625/day - 3 days on site in the NW Must have outstanding Communication Skills and have significant experience of working in all aspects in Service Transition/Service Introduction in fast paced Medium/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge … of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

standards and guidelines. Main duties of the job Main Duties of the Job The role will have the following key dimensions: Strategy and business case development Leadership and communications Service development and transformation Benefits realisation People management and development Finance, resource and information management Please see attached job description for full details of the main duties. About … for the development and delivery of the Smart Buildings target digital outcome and delivering on the five desired outcomes of Clinical Safety, Operational Efficiency, Enhanced Security, Improved Experience and Service Productivity. This role will be responsible for delivering the Smart Buildings GAP analysis and the creation, delivery and continuous improvement of the Smart Building Strategy. The roles key focus … and Digital Workstreams to ensure back-to-back compatibility of data, digital and infrastructure standards across the workstream deliverables. They will work collaboratively with both the estates and facilities management and digital teams, both within the Healthier Futures team, wider Trust departments, Technical Partners and Healthier Future Design and Construction teams. They will also be responsible for the creation More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an ICT Service Manager with experience of leading ICT … service teams, engaging and motivating them and creating an environment of continuous improvement, to support the achievement of PHSO's strategic aims through the delivery of an effective customer focused ICT service. You'll have end to end responsibility for PHSO's ICT services, and will provide specialist expertise in the development; management and performance of ITIL aligned … provide leadership and support as we continue the journey to modernising systems and digital transformation. Reporting to the Assistant Director for ICT & Accommodation you will support the direction and management of the department, role modelling PHSO values and behaviours. You know how to influence stakeholders and manage relationships effectively. You can build long-term strategic relationships and you know More ❯

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and detail … oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration of mobile … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities: Cryptographic … Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role A fantastic opportunity has arisen to join our team as Lead ICT Service … the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap. You need … to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned More ❯

Intelligent Hospital buildings. The post holder will contribute to the Digital Workstream by developing and implementing key components such as data standards, Building Information Modelling (BIM), digital twins, Building Management Systems (BMS), and Energy Management systems. A critical responsibility is ensuring that data generated across Smart building platforms is fully owned by Mid Cheshire Hospitals and remains interoperable … to degree level or similar, within a relevant field such as IT or digital, estates, facilities, engineering, etc. Evidence of continuing professional development Desirable Qualifications in programme or project management (PRINCE 2 or equivalent) Qualifications in health service management, such as change management, workforce redesign Knowledge of design and construction process Skills Essential Significant experience of … willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others Desirable Ability to work flexible hours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

and work closely with stakeholders to ensure compliance and security best practice across the business. You will also assist with maintaining and improving the company’s accredited Information Security Management System (ISMS), with a particular focus on ISO 27001 and Cyber Essentials Plus requirements. In addition, you will help mentor team members, providing guidance and support to develop their … considered throughout the entire SDLC. Creates and maintains documentation around the use of cyber security technology in the organisation. Carries out threat detection and incident response. Carries out vulnerability management and remediation. Collaborates as needed with third-party security vendors for expert advice and issue resolution. Carries out threat intel research and recommends security improvements. Qualifications Extensive knowledge of … PHP, MySQL, PostgreSQL, Nginx, Mercurial and Git. Good understanding of cyber security practices in relation to cloud hosting, preferably with experience of AWS. Good understanding of open-source risk management using enterprise management tools. An understanding of Service Management disciplines, ideally using the ITIL framework. Ability to keep up to date with technology trends and to More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure … Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD … a trusted advisor for stakeholders on change governance and risk Contractor Profile We're looking for someone who can hit the ground running with: Solid track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure, applications, and service operations Familiarity with ITSM and DevOps More ❯

line operational teams, facilitating digital system transitions and fostering local digital advancements. This is an exciting opportunity to work in a highly rewarding role in a dynamic, fast paced service environment, driving digital change and improving service. Key Responsibilities: Collaborate closely with the onsite management team to elevate the quality and application of data, ensuring adherence to and … and use digital solutions to re-engineer back-office processes to ensure their ongoing relevance, accuracy, and efficiency through continuous review and improvement. Develop in-depth knowledge of our Service Management Software (Echo) to become the site's primary expert. Lead and execute projects to implement changes in processes and workflows. Drive service digitisation by developing and … What are we looking for? Degree level qualification in Science, Business, Information Systems, Environmental Sciences OR Geographical Information Science Able to work independently. Proven experience in operational or analytical management supporting business change. You will have a high problem solving ability. Confident communicator with strong relationship management skills, able to simplify complex data analysis for end-user consumption. More ❯

in the office £33 per hour (inside IR35) Our client in Manchester is looking for 2nd line support analyst who will be responsible for all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Main duties and responsibilities: Manage and prioritise all 2nd line … incidents and requests according to defined SLAs Act as an escalation point for 2nd Line support issues General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Troubleshooting a range of technology and telephony … as travel will be required to other SNCL offices High level of proficiency and knowledge of working in a Corporate IT environment At least 4 years’ experience in IT Service Management principles and processes Experience in working to (and exceeding) Service Level Agreements More ❯

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

Latham's Global Technology team. This role will be responsible for analysing, implementing, and optimising automation, chat bot, Artificial Intelligence (AI), including GenAI, and other modern solutions, to enhance Service Delivery, streamline workflows, and improve operational efficiency, while identifying and implementing enhancements to services and tools that leverage AI within the Customer Support and IT Service Management … schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

unified operational view of the technical estate and ensures robust 24/7/365 support and recovery. You will help deliver a forward-thinking approach to technical estate management, leveraging the latest technologies, methodologies, and service management best practices. The team is committed to developing intelligent solutions for real-time monitoring, automation, and service industrialisation. … that the right actions are taken to investigate, resolve and anticipate problems, coordinating teams to investigate problems, implement solutions and establish preventative measures. Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that engineers adhere to this. Managing resources to ensure that the systems integration function works effectively. Defining and helping shape engineering best … on future technology changes and innovations and define best practice for improvements. Exceptional pension : Employer contribution of 28.97%. Generous leave : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday. Flexible working : Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to … email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style … Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure More ❯

perm benefits SC eligibility is required for this role We have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You'll … and recurring incidents, developing strategies for permanent resolution. Manage workarounds and known errors to minimise impact on business operations. Work closely with incident managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident … and root cause analysis skills. Ability to step back, approach issues logically, apply intuition, and engage the right people to resolve them. A continual improvement mindset - identifying risks to service before they cause incidents. If you have a passion for problem-solving, a proactive approach, and the ability to make a tangible impact on service quality, we'd More ❯

the use of, and business value delivered through, the applications in the Finance process area. To ensure that IT services in the Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT … relations with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management More ❯

technologies Familiar with standards like Cyber Essentials, ISO27001 Working knowledge of Linux, Ubuntu, Apache, MySQL, PHP, Git, PostgreSQL Cloud security skills, ideally in AWS Understanding of open-source risk management and enterprise tooling Exposure to ITIL service management disciplines Familiarity with MITRE ATT&CK and NIST cybersecurity frameworks Want to hear more or ready to apply? Think More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯