51 to 75 of 107 Service Management Jobs in the North West

PT Dining Supervisor positions. Pay is based on experience. The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example, and ensures regulations and procedures are followed. … you looking to take the next step in your career? Responsibilities Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. Adheres to state regulations, current best practices, policies, and procedures for food … food item inventory consistent with resident needs and the weekly menu cycle. Provides regular communication to the Director and/or Administrator regarding food service operations. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

share knowledge and expertise. We're passionate about user-centred design, critical thinking, and innovative digital services and products. We are looking for a management consultant who specialises in Agile delivery , coaching and working in ERP environments . As part of the role, you will deliver transformational programmes , foster … define transformation goals. • Improve ways of working. • Enhance user experience. • Ensure scalability. • Deliver ERP transformation projects/programmes using Agile methodologies. • Adapt traditional project management practices to fit Agile's iterative, client-specific needs. • Lead and manage product delivery using Agile frameworks and techniques. • Align with Agile values such … interactions over processes and tools. • Combine Agile and DevOps practices to streamline development and operations. • Improve collaboration and efficiency to deliver incremental value. Delivery management • Manage the scope of client engagements from assessment to post-migration. • Ensure project delivery aligns with client expectations and Agile values. • Coordinate resources and More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the … Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct … stakeholders to drive a culture of proactive issue resolution The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in More ❯

Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the … Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct … stakeholders to drive a culture of proactive issue resolution The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in More ❯

Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update … User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) Software Deployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft 365 ecosystem/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site Management System Security including the use of Microsoft Defender/Purview Work closely with the existing More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement … and growth. Customer Success Scorecard: Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBRs: Participate and where appropriate conduct regular service reviews & QBRs with customers to assess their satisfaction More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

be part of the Cryptography team within the Cyber Security Office (CSO), Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application Cryptography, Strong Authentication, and PKI & Certificate services to the Group. Your primary responsibility will be to act as a liaison between … Cryptography Analyst, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Bachelor's degree in Computer Science. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating More ❯

play a crucial role in planning, managing, and overseeing software releases across various IT environments. We have outsourced the execution layer for Digital Release Management, and we expect this person to take a hands-on approach to consolidate processes and unify toolsets that are currently separate between Digital and … committed to supporting the internal growth of this function so that it evolves into the governance and enablement layer for the Group Technology Release Management function. The Technology Release Manager will oversee release management across Digital, Retail, and Supply Chain business areas, working towards a consolidated and standardised … development teams, QA teams, and key stakeholders to ensure a consistent and effective release process across the organization. What You'll Be Doing: Release Management: Manage the outsourced Digital Release execution layer, ensuring alignment with Retail and Supply Chain release processes. Work towards consolidating release processes and toolsets across More ❯

bespoke and off the shelf applications used at CNAH. Own the architectural roadmaps for assigned systems, Coordinate activities related to Application changes Direct line management of the team of resources working on the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX … Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage application documentation to ensure that it is effective and resilient. Key Responsibilities Manages team of support professionals … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. More ❯

Job Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding of … and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and active Directory. Understanding … and iOS operating systems and their associated mobile device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

IT Service Desk Analyst £27,000 - £31,000 pa plus bonus and exceptional benefits Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You … environment Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage … for process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure … consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders, ensuring seamless communication between business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) Ability to engage and communicate effectively with the business and customer Experienced in an application support More ❯