51 to 75 of 116 Service Management Jobs in the North West

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

build and operate those services. The role is centered on Red Hat OpenShift and Red Hat OpenShift AI, and combines working architecture, line management, and embedded engineering. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. … maintains comprehensive technical documentation, including architecture diagrams, design specifications, reference patterns, ADRs, and operational guidance. Collaborating with security, network, storage, application, monitoring, and service management teams to ensure cohesive and supportable infrastructure solutions. Following the firm's standard ITSM, ITIL, Change Management, security, data usage, equipment usage ...

with internal technical teams and external stakeholders. Providing clear technical updates to customers, colleagues and stakeholders during incidents and operational activity. Applying ITIL and service‐management practices across incident and change activities. Maintaining accurate technical and operational documentation and sharing knowledge across the wider team. Identifying opportunities … improve operational efficiency, service stability and customer experience. Maintaining high standards of information security, data protection, risk management and customer confidentiality. Essential Skills/Experience We're looking for three core areas of experience: Hands‐on network security experience Experience supporting network security technologies in a live ...

Operations to turn business priorities into scalable technology solutions. Drive platform performance, stability, security and continuous improvement across our SAP estate. Ensure strong governance, service management and release processes are in place. Lead, coach and develop a team of technical specialists. Build strong relationships with external partners … scale ERP transformation and migration programmes. Deep understanding of SuccessFactors architecture, modules and integrations. Experience leading and developing high-performing technical teams. Strong stakeholder management skills with the ability to influence senior leaders. Experience managing third-party suppliers and strategic technology partners. A solid understanding of ITIL service ...

assessment artefacts including dependency maps, supportability assessments, risk registers, and transition readiness reports. Identifying architectural risks, technical debt and operational dependencies that may impact service transition or ongoing support. Defining remediation actions and transition exit criteria required for service acceptance. Collaborating with client stakeholders, incumbent suppliers, and internal … delivery teams to facilitate knowledge transfer and document critical application dependencies. Supporting operational service design by documenting ownership models, escalation paths, recovery responsibilities, and support boundaries. Ensuring architecture documentation, support documentation and operational procedures are aligned and fit for managed service operations. Providing architectural governance throughout transition, onboarding ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with ...

behalf of a client based in the North West of England, we are looking for a SAP service delivery manager for a six-month assignment with likely extensions Taking ownership of SAP service transition, governance and operational readiness, you'll ensure solutions move successfully within business as usual … support while driving service quality, supplier performance and continual improvement Our client, a leading organisation within the energy sector, is seeking an experienced SAP Service Delivery Manager to support the transition and ongoing delivery of business-critical SAP services. This highly visible role will take responsibility for ensuring ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … best possible journey Maintain and distribute software packages Run necessary actions in-line with security processes Client device builds using automated solutions and patch management Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions. ...

shared ambition: empowering every student to success through truly personalised education. About the Role The Head of Applications is accountable for the effective management, governance, and continuous improvement of the Group application estate and integration capability . The role ensures that applications and integrations remain secure, reliable, supportable, cost … aligned with business priorities across the Group . Leading a dedicated team of Application Managers and Integration Engineers, you will own application and integration service performance and work in partnership with Cyber Security, Infrastructure, Data, PMO, and senior business stakeholders to deliver sustainable technology change . Key Responsibilities ...

partnership with WITRON. Reporting to the Head of Automation & Engineering, you will lead a large multi-functional team responsible for automation performance, facilities management, technical cleaning, maintenance delivery, and operational continuity across the site. Working alongside experienced technical and operational teams, you'll drive a culture of continuous improvement … automation systems, and facilities operate safely, efficiently, and reliably. You will play a pivotal role in shaping operational performance, developing people capability, managing key service providers, and delivering strategic initiatives that support the continued growth and success of the operation. Job Overview Leadership & People Management - Lead and develop ...

against the Cyber Essentials framework, identify compliance gaps, recommend remediation activities and support them through certification readiness and submission. Working closely with internal engineering, service delivery and cybersecurity teams, you’ll help customers improve their security controls across core focus areas including secure configuration, user access management, patch … management, malware protection and firewall security. The role combines technical assessment, advisory services, compliance support and customer engagement, making it ideal for someone who enjoys solving security challenges while building trusted relationships with customers. Key Responsibilities Guide customers through the full Cyber Essentials and Cyber Essentials Plus certification lifecycle ...

Supporting a hybrid environment of company and BYoD (Bring Your own Device - personal) equipment - comprised of Windows, iOS and Android devices. Working with the service desk system to prioritize and log all tasks. Supporting your team on updating & maintaining the IT knowledge base, MDM (mobile device management) system … asset management system. Responsibilities of the role: To maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Act as the senior technical escalation point for complex incidents and service requests by performing advanced troubleshooting across infrastructure, cloud and end-user technologies. Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues. Support … major incidents, changes and maintenance activities, whilst ensuring service delivery meets agreed SLAs. Investigate monitoring alerts and prevent service disruption. Assist with root cause analysis and manage vendor escalations. Contribute to continual service improvement initiatives and technical standards. Maintain technical documentation, knowledge articles and operating procedures. Identify ...

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

technologies and industry trends to continually develop technical skills Essential skills Strong infrastructure background, with experience delivering and supporting enterprise infrastructure environments Experience in service support and operational service delivery Understanding of infrastructure, operational requirements and site environments at Warton and Samlesbury. Experience of ACAC and its associated … processes, governance and operational frameworks. Understanding of infrastructure service management principles, including operational support, service transition and continuous service improvement. The Engineering Systems Competency Centre (ESCC) Application Development Team The Engineering Systems Competency Centre (ESCC) Application Development team brings together experienced developers and engineers focused ...

remote support. Diagnose and resolve hardware, software, printer, network and system-related issues in a timely manner. Log, track, prioritise and resolve incidents and service requests using the IT Service Management (ITSM) system. Escalate complex technical issues to second-line support or specialist teams where required. Install … configure and maintain desktop PCs, laptops, mobile devices, printers and associated peripherals. Support user account administration, password resets and access management within Microsoft environments. Assist with workstation deployments, hardware upgrades and equipment replacements. Support Microsoft Windows operating systems and core Microsoft technologies. Assist with network troubleshooting, connectivity issues ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Department: IT Reports to: IT Management Location of Employment: Stockport office and working on sites (Must be able to drive) Employment type: Full-time About the Position learnd are seeking an experienced IT Helpdesk Engineer to join our small, collaborative IT team, supporting approximately 400 colleagues across the organisation. … clients. This Position focuses exclusively on internal colleague support. You will take ownership of the day-to-day helpdesk operation, resolving technical issues, managing service requests, administering user accounts and supporting our Microsoft-based endpoint environment. Alongside hands-on technical support, you will be responsible for maintaining effective helpdesk ...

volunteering - you’ll find like-minded people driving change at Howden. The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels. Location: Manchester. Office based 3 days per week. Reporting Line: IT Service Delivery Manager. Travel Requirements: Occasional travel to UK office locations ...

Pennine Care NHS Foundation Trust is seeking an experienced Service Delivery Manager to lead end‐to‐end IT service delivery, including the Service Desk, remote 2nd line support and on‐site field engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across … regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement and a proven ability to lead teams through major incidents and change #J-18808-Ljbffr ...

complex infrastructure and cloud incidents, drive continuous improvement, and help maintain high levels of platform availability and performance. You'll work closely with Service Desk, DevOps, Security and Application teams to deliver reliable cloud services while supporting the organisation's wider digital transformation. This is an excellent opportunity … driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. Manage cloud security, identity ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations . Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third-line IT support to users across site operations, engineering ...

sustainability, volunteering – you’ll find like-minded people driving change at Howden.The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels.Location: Manchester. Office based 3 days per week.Reporting Line: IT Service Delivery ManagerTravel Requirements: Occasional travel to UK office locations as required.Work Pattern: Full ...