1 to 25 of 38 Customer Engagement Jobs in the North of England

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm in Greater … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background. Anna Maher … Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team ...

solutions. This will lead tocontract renewals, replenishments, and further engagements. The candidate will play a pivotal role in ensuring high levels of customer satisfaction by acting as the primary liaison between NHS clients and EBOs internal teams, facilitating clear communication and timely resolutions to client concerns. Key responsibilities will … Responsibilities Own overall relationship with assigned business customers, which includes managing on-boarding, implementation, increasing sell-through, ensuring retention, and high levels of customer satisfaction. Own and achieve agreed revenue targetsby identifying and pursuing upsell opportunities within existing NHS Trust accounts. Leverage a deep understanding of NHS operations ...

About us Force24 is one of the fastest-growing marketing automation platforms in the UK, helping ambitious marketing teams drive smarter engagement, stronger ROI and measurable business growth. As we continue to scale, we are looking for an experienced Account Director to join our Customer Success team … clients. Your core objective is to ensure customers achieve their business and marketing goals using the Force24 platform, driving adoption, increasing value realisation, strengthening engagement and securing long-term retention. You will lead all business reviews, proactively identify ARR expansion and project-based growth opportunities, and oversee the successful ...

customers fully understand the capabilities of Sage Intacct and associated products and how it can meet their operational, financial, and strategic needs. Key responsibilities Customer Engagement Collaborate with sales, marketing, and account management teams to understand customer needs and align pre-sales efforts with overall business strategies. … address their needs. Solution Development Work closely with the authors and Pinnacle’s professional service teams to design and demonstrate solutions that meet customer requirement. Craft and deliver tailored presentations, demonstrations, and proof-of-concepts that showcase the value and capabilities of our products and services. Proposal Creation Working ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service … Apprentice Technician, you will work towards a Level 3 Apprenticeship in Electrical, Electronic Product Service and Installation Engineering. This is a hands-on, customer-facing role where you will build the technical expertise and confidence required to progress into a Service Engineer position. You will gain practical IT engineering ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

looking for a D365 Technical Support Analyst to play a key role in supporting, maintaining, and improving Microsoft Dynamics 365 applications across Finance & Operations, Customer Engagement, SCM, and Commerce. What You'll Be Doing Providing 1st and 2nd line support across D365 F&O, CE, SCM, Commerce ...

diaries and inboxes, ensuring priorities are aligned and time is used effectively. Coordinating internal and external meetings, including leadership team sessions, board meetings, and customer engagements. Preparing high-quality briefing materials, agendas, and follow-up actions to support strategic decision-making. Acting as a liaison between the executives ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

Role As an Applications Engineer, you will work closely with the Sales and Technical teams to develop fully costed, technically accurate solutions tailored to customer requirements. You'll be part of a small, collaborative team responsible for translating customer needs into winning bids for both products and services. … experienced engineers and develop deep knowledge of the companys UPS technology. The role also offers flexibility with hybrid/remote working. Key Responsibilities Interpret customer specifications and translate them into technical proposals Create cost make-ups and produce accurate quotes for industrial UPS solutions Assist the Sales team during ...

agree on bespoke development strategies with each union, providing transparency into the value generated. This role provides significant opportunities for professional development, encouraging active engagement in individual and team growth activities. A key responsibility will be to initiate and maintain relationships with unions participating in the NUS ID pilot … management experience or a relevant qualification, coupled with a strong background in software or application development. You should be confident in account management and customer engagement, with a proven track record of working with a wide range of stakeholdersfrom student officers to technical teams. We are seeking someone ...

than 80 of the world's top 100 brands. Their teams operate across 60+ locations worldwide, delivering solutions that accelerate time-to-market, deepen customer engagement, and unlock new global opportunities. Role Overview As Principal Data Engineer, you will be a senior technical leader responsible for shaping ...

than 80 of the world's top 100 brands. Their teams operate across 60+ locations worldwide, delivering solutions that accelerate time-to-market, deepen customer engagement, and unlock new global opportunities. Role Overview As Principal Data Engineer, you will be a senior technical leader responsible for shaping ...

retention. Working closely with Sales, Product, Digital Marketing and senior stakeholders, you'll build and execute campaigns that drive pipeline and revenue, optimise customer journeys and strengthen product positioning across both UK and international markets. You'll be responsible for understanding where demand is generated, how to convert … commercial outcomes Key responsibilities include: Owning and delivering the marketing strategy for a core product vertical Driving demand generation, revenue growth, retention and customer engagement Partnering closely with Sales to optimise conversion and pipeline performance Working with Product and UX on go-to-market plans and product positioning ...

class pricing, and securing executive-level buy-in for procurement methodologies. Responsibilities Strategic sourcing and vendor management across all technology categories. High-level stakeholder engagement, including COO and board-level functions. Delivering tangible value through cost optimization and supplier innovation. Establishing and driving the adoption of Category Management best … years of experience in Technology procurement or category management. A proven track record managing large-scale global technology spend. Strong stakeholder influence and internal customer engagement skills. Strategic sourcing capability, specifically covering both hardware and software. Degree-level education required. Required Skills Building strong relationships with key stakeholders ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital ...

buyers through their decision making journey, helping our clients drive results with data-led, performance driven marketing solutions. We offer tailored lead generation and customer engagement strategies designed to meet the unique needs of our partners. THE BENEFITS Hybrid and flexible working Supportive, design-led environment Clear progression ...

your team members Spend time with clients and prospects both in person and virtually building relationships, uncovering opportunities, and setting the standard for customer engagement Required Skills & Experience 3+ years proven track record in Telo and or IT B2B sales role, consistently achieving or exceeding targets 1+ year ...