26 to 50 of 59 Customer Engagement Jobs in the North of England

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities … and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services * Maintain an understanding of the company's organisation and customers of the Service Desk * Adhere More ❯

packages of work and continued sales development. The Business Development Manager will manage existing relationships as well as generate new opportunities 'going to market' by penetrating deeper into the customer base with existing and new clients along with responsibility for developing new business. Acting as the face of our client to new and prospective customers, promoting their product range … or the supply chain needs of high-reliability sectors. This role works with market-leading suppliers and blue-chip customers. Key Responsibilities - New Business Acquisition: Identify and develop new customer relationships, including OEMs, CEMs, and Tier 1 contractors. - Market Expansion: Research and target new market sectors or applications for their distribution and manufacturing capabilities. - Lead Generation: Proactively generate and … qualify leads through cold outreach, networking, and attendance at industry events. - Customer Engagement: Arrange and attend customer visits, product presentations, and technical discussions. - Sales Pipeline Management: Maintain and update internal systems to track progress, manage opportunities, and forecast accurately. - Collaboration: Work closely with product managers, internal sales, and engineering teams to deliver tailored solutions. - Reporting: Provide regular More ❯

and Python to a high level and be familiar with Financial Data. Ideally collections and recoveries data. Key Responsibilities: Analyse performance of UK debt portfolios to identify opportunities for customer engagement optimisation. Utilise third-party data to enhance segmentation and targeting strategies. Streamline operational processes to improve efficiency and effectiveness. Collaborate with colleagues from an affiliated company to … understand and develop business processes that support customer engagement. Produce high-quality Management Information (MI) reports and dashboards using Power BI. Present analytical findings and strategic recommendations to internal stakeholders. Work with Operations to develop and execute data cleansing and enrichment processes to enhance value-added services for third-party clients. You: You’ll be Degree Educated in a More ❯

and Python to a high level and be familiar with Financial Data. Ideally collections and recoveries data. Key Responsibilities: Analyse performance of UK debt portfolios to identify opportunities for customer engagement optimisation. Utilise third-party data to enhance segmentation and targeting strategies. Streamline operational processes to improve efficiency and effectiveness. Collaborate with colleagues from an affiliated company to … understand and develop business processes that support customer engagement. Produce high-quality Management Information (MI) reports and dashboards using Power BI. Present analytical findings and strategic recommendations to internal stakeholders. Work with Operations to develop and execute data cleansing and enrichment processes to enhance value-added services for third-party clients. You: You’ll be Degree Educated in a More ❯

and Python to a high level and be familiar with Financial Data. Ideally collections and recoveries data. Key Responsibilities: Analyse performance of UK debt portfolios to identify opportunities for customer engagement optimisation. Utilise third-party data to enhance segmentation and targeting strategies. Streamline operational processes to improve efficiency and effectiveness. Collaborate with colleagues from an affiliated company to … understand and develop business processes that support customer engagement. Produce high-quality Management Information (MI) reports and dashboards using Power BI. Present analytical findings and strategic recommendations to internal stakeholders. Work with Operations to develop and execute data cleansing and enrichment processes to enhance value-added services for third-party clients. You: You’ll be Degree Educated in a More ❯

technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 Customer Engagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯

stocked and installed nationwide. This is a fantastic opportunity for a diligent CRM and Digital Marketing Manager to play a pivotal role in shaping automation, digital marketing strategy, and customer engagement processes. THE ROLE This is a varied position where you'll take ownership of CRM development, digital marketing campaigns, and marketing automation. The role blends technical expertise More ❯

their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and …/UI, and other Product Owners to validate solutions through prototyping and testing. Support pricing strategy discussions and ROI assessments. Maintain clear and up-to-date product documentation. Sales & Customer Engagement Collaborate with sales and marketing teams to support product launches and training. Provide content to help us drive lead generation and market awareness. Evaluation & Continuous Improvement Monitor More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. … Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. More ❯

chain business process understanding. This is a brilliant opportunity to take the leading on fresh BC implementations within a like minded, knowledgeable team environment; with an ethos built around customer satisfaction, and a forward thinking approach to partner based consultancy This position is home based, with the requirement of occasional travel to customer site - project phase dependant. Suitable … of Dynamics 365 Business Central A firm background across full functional implementation life cycle (inc. project analysis, design, FDD writing, testing, training and go-live support) Strong stakeholder/customer engagement skills, with the ability to hold constructive conversations and ensure successful project delivery phases Integration project experience with 3rd party add-ons such as Continia, Jet Reports … client are willing to consider candidates from both a MS Gold Partner or End User environment, with the expectation candidates can flexibly travel 2-3 days per week to customer site across the UK. The role is home based, and offers fantastic, long term career prospects/certified training openings. You will achieve: A strong pipeline of exciting greenfield More ❯

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customer engagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customer engagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Director of Marketing to drive Quickline's marketing presence, leading innovation across brand performance, customer engagement channels, and digital … this role... - You'll take ownership of building and growing a standout brand in the broadband industry - Through data, automation and creativity, you'll deliver impact across the full customer journey – from first click to loyal advocacy - By inspiring and developing your team, you'll shape a culture that's ambitious, collaborative, and customer – obsessed. - You'll have … Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction. - Social Events – Summer and End of Year parties - Customer Obsessed Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a More ❯

So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Director of Marketing to drive Quickline’s marketing presence, leading innovation across brand performance, customer engagement channels, and digital … this role... - You’ll take ownership of building and growing a standout brand in the broadband industry - Through data, automation and creativity, you’ll deliver impact across the full customer journey – from first click to loyal advocacy - By inspiring and developing your team, you’ll shape a culture that’s ambitious, collaborative, and customer – obsessed. - You’ll have … Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and End of Year parties - Customer Obsessed Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a More ❯

So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Director of Marketing to drive Quickline’s marketing presence, leading innovation across brand performance, customer engagement channels, and digital … this role… - You’ll take ownership of building and growing a standout brand in the broadband industry - Through data, automation and creativity, you’ll deliver impact across the full customer journey – from first click to loyal advocacy - By inspiring and developing your team, you’ll shape a culture that’s ambitious, collaborative, and customer – obsessed. - You’ll have … Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and End of Year parties - Customer Obsessed Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a More ❯

objectives for the role are to grow revenue and profitability within the business unit by effectively promoting semiconductor products and services across international markets, identifying new opportunities, and enhancing customer engagement through innovative marketing strategies. Key Responsibilities Lead product marketing initiatives to achieve monthly NBO (New Business Opportunity) targets. Manage and maintain competitive pricing strategies to maximise profitability. … and manage promotional material and website content to enhance product visibility and lead generation. Track and analyse product performance data to support decision-making and demand planning. Deliver excellent customer service while building strong internal and external business relationships. Essential Requirements Degree in Marketing, Electronics, or related field. Proven experience in Product Marketing within a semiconductor environment. Strong data More ❯

Azure. The Technical Support Engineer/IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Technical … related software Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail Troubleshooting: Diagnose and resolve technical issues across hardware and software systems Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support More ❯

digital platforms, from driving awareness to maximising conversion. Key Responsibilities Responsibilities Digital Strategy & Leadership Define and deliver a growth-focused digital strategy across DTC and Amazon Champion CRO and customer journey optimisation across all digital touchpoints Lead digital campaign planning in line with brand and marketing strategies Ensure digital activity is aligned with broader brand and commercial objectives Be … across all digital platforms Oversee digital content strategy, social media activity, and campaign execution Collaborate with the brand team to translate ATL campaigns into impactful digital activations Drive brand engagement through best-in-class digital storytelling and always-on content Lead CRM and social strategies to deepen customer engagement and brand reach Candidate Profile Experience & Skills 8+ More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs into … utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs into … utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs into … utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid More ❯

the Role: Lead the design, deployment, and optimisation of cutting-edge AV and collaboration solutions for clients across a diverse range of sectors. Act as a trusted advisor, translating customer requirements into tailored, market-leading solutions focused on enhancing workspace communication, particularly within meeting room environments. Work closely with internal sales, technical, and project management teams to ensure seamless … to implementation and support. Stay ahead of the curve by keeping up to date with industry developments, new technologies, and emerging trends in audio-visual and collaboration platforms. Drive customer engagement through demonstrations, presentations, and hands-on solution workshops, helping clients unlock greater value from their investment. Champion innovation, identifying opportunities to integrate new products, platforms, and approaches … that set our client apart in the marketplace. Support pre-sales activities, including solution scoping, proposal development, and technical documentation, ensuring high standards and customer satisfaction at every stage. Based with commuting distance of Leeds, our client offers a salary of £45k-£50k p.a. doe plus commission (£75k-£80k OTE) and many fantastic benefits * see below Your skills and More ❯

tech company that’s shaking up how things are taught in UK schools. They’re on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers. This isn’t your average admin job — it’s a mix of operations … customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move. What You’ll Be Doing Operations & Admin Keep internal systems (like CRM) tidy and up-to-date Schedule school calls, prep docs, and keep inboxes happy … Help build new curriculum content and resources Upload fresh materials to the online platform Customer Engagement Be the friendly face (or voice!) for teacher queries Onboard new schools and run basic online training sessions Monitor usage and offer support where needed Gather feedback and spot opportunities to improve Help schools stick around — and bring new ones on board More ❯