51 to 59 of 59 Customer Engagement Jobs in the North of England

Device Lifecycle) Intern. As an Intern in the Technical & Services area you'll be: Join a specialist team and take on meaningful responsibilities and duties Support technical projects and customer engagements Collaborate and engage across departments to deliver top-tier service Build key skills such as technical knowledge, communication, time management, prioritisation and organisation Work with other Softcat Interns More ❯

Device Lifecycle) Intern. As an Intern in the Technical & Services area you'll be: Join a specialist team and take on meaningful responsibilities and duties Support technical projects and customer engagements Collaborate and engage across departments to deliver top-tier service Build key skills such as technical knowledge, communication, time management, prioritisation and organisation Work with other Softcat Interns More ❯

implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and our … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯

and taking control of situations to drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem record progression. Point of … and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line More ❯

The Opportunity: Confidential Opportunity – Operations & Engagement Coordinator Location: Harrogate (Monday and Friday, remaining hours hybrid)?? Hours: 30 per week across 4–5 days? Contract: Fixed Term until Summer 2026 min? Salary: £21,600 (£27,000 FTE)?? Start Date: Negotiable A fast-growing education technology company with a social purpose is seeking an Operations and Engagement Coordinator to join … their small, dynamic team. This is a varied role ideal for someone organised, tech-savvy, and passionate about education and customer engagement. What You’ll Be Doing: Providing administrative support across the business Managing CRM systems and maintaining accurate records Coordinating school training sessions and onboarding Responding to teacher enquiries and supporting site usage Assisting with marketing content, newsletters … and social media Contributing to curriculum content and resource creation Attending education events and supporting community engagement What We’re Looking For: Strong organisational and communication skills Comfortable using CRM and digital tools Proactive, adaptable, and able to work independently Interest in education and technology Experience in customer support or marketing is a plus This is a fantastic More ❯

cultivating new business opportunities by actively prospecting potential customers, building relationships, presenting company solutions, and negotiating to drive revenue growth within a designated market. Primary focus on establishing new customer accounts and expanding market reach for the business; requiring strong communication, sales, and market analysis skills to identify and pursue new leads, develop effective sales strategies, and close deals. … by understanding their needs, addressing concerns, and providing valuable insights. Lead negotiations to ensure profitable and sustainable partnerships. Negotiate contract terms and pricing to secure profitable deals while ensuring customer satisfaction, support provided by the business. Market Research & Lead Generation Conduct market research to identify potential customers, generate qualified leads through networking, cold calling, email campaigns, and other outreach … trends, competitor activity, and market dynamics to identify new business opportunities. Marketing & Promotional Strategies Work with marketing teams to develop and implement effective promotional strategies, ensuring product awareness and customer engagement. Develop and deliver compelling presentations and proposals that highlight the company's value proposition and demonstrate how solutions can address customer's challenges. Salary More ❯

Manager will be responsible for driving new business revenue and enhancing strategic relationships across key accounts and industry stakeholders. The role focuses on increasing the company's visibility and engagement with Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers-ultimately securing both hardware orders and recurring service contracts. This position involves nurturing existing accounts while proactively developing … the full portfolio of products and solutions, including heat interface units, meters, metering solutions, metering and billing services, property and energy centre operation & maintenance, and optimisation services. Focus on customer groups such as Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers in the communal heating and district energy sectors. Develop and implement a tactical plan-agreed with … You: Considerable experience in client-facing sales and new business development, including key account strategies and processes. Demonstrable success in building accounts through new product introductions, client development, and customer engagement. In-depth knowledge of the UK commercial heating market, especially communal heating and district energy, with the stature and credibility to act as an ambassador and swiftly forge More ❯