1 to 25 of 275 Customer Experience Jobs in the North of England

Senior Customer Experience Manager, EU AMZL Concessions DESCRIPTION Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer experience? Do you strive … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … monthly action plans to deliver programs as per roadmap. Data Analysis: Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS Bachelor's Degree Experience managing complex, cross-functional projects Demonstrated experience developing and implementing operational processes that improved customer More ❯

team owns the management of Amazon's inventory investment and key business outcomes. If you'd like to help us build on Amazon's experience where you can find and buy anything online and have it delivered fast, this is your chance to make history. We are looking for … the right business outcomes. In this role, you will play a major role in influencing our business results and seeking opportunities to improve the customer experience while driving efficiency. You will play an integral role in the Placement space, working with teams around EU. In addition, you will … drive improved inventory outcomes and increase the quality and speed at which we deliver our customers' orders. Done correctly, this role will improve our customer experience by increasing the confidence and trust our customers have that Amazon is the one, best option for 'want it, click it, have More ❯

Join Travel Counsellors as our Head of Customer Experience and lead the charge in transforming our websites and apps into high-performing, user-centric platforms. This hands-on role is pivotal in driving engagement, conversions, and commercial impact through best-in-class digital experiences. About the Role As … Head of Customer Experience, you'll shape and execute strategies across UX, SEO, CRO, analytics, personalisation, and international site optimisation - balancing innovation with data-driven decision-making. Working closely with the Product, Tech, and Marketing teams, you'll ensure every digital touchpoint aligns with our commercial goals and … incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills Proven digital experience in UX, CRO, SEO, analytics, & innovation Skilled in GA4, GTM, A/B testing, and attribution modelling Agile mindset and hands-on execution style More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and … support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

Job Description Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative, and curious individual to join our Customer NPS team in Bangalore. Our … vision is to make Amazon Pay the most trusted, convenient, and rewarding Payment Experience in the market. As a Program Associate , you will conduct NPS surveys across multiple product lines (e.g., Travels, bills payment, UPI, etc.). The insights you generate will directly impact how product teams can improve … customer experience. This role offers a dynamic, innovative, and diverse environment with ample opportunities to build your skills and address new challenges while helping Amazon achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about influencing customer experience More ❯

all the irritations and hold-ups that make changing cars trickier than it needs to be. Location - Hybrid - 3 days/week in our Customer Experience Contact Centre in our Hook office, Hampshire RG27 9XA. Occasional travel to our central Manchester office location for team/collaboration days. … and want to challenge the norm. What you'll be working on The Senior CRM Developer role is a brand new role within the Customer Platforms squad in the Operations & Data Platforms Product & Engineering tribe. You'll be responsible for improving our customers' experience by optimising the way … we manage our customer data in our Zendesk implementation within Customer Operations. To achieve this, you'll be working within a team of Software Engineers, our Technical CRM Lead, and the squad's Product Owner to help us implement our Product, Technology, and Data strategy for Customer More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies … standards, integrity and a positive working culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation … of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, and automation, and analytics to enhance service delivery, customer More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

skilled professionals delivering a myriad of offensive security testing and governance, risk, and compliance (GRC) services in support of Claranet’s vision. Taking a customer first approach, Claranet’s Cyber Practice prides itself in providing world-class services designed to meet the specific and individual needs of all customers … data collection and analysis, and updating internal systems to ensure smooth project delivery. Your role in supporting colleagues to achieve company goals, providing excellent customer experience in your interactions, and insight into efficiency opportunities, is vital. Beyond this, you may work with other stakeholders across the wider business … part of the Cyber Practice. The key objectives will be to: Provide a wide variety of administrative support to ensure effective project delivery Target customer satisfaction across all interactions, supporting colleagues in meeting customer and company expectations Foster a collaborative knowledge sharing culture between GRC team members Pursue More ❯

fit for purpose, working with suppliers to ensure new system requirements are delivered to standards. Embed a strong service design culture focused on user experience, accessibility, and inclusion. Lead on creating a culture of user need led delivery centred around UCD principles. Strategic alignment of service delivery, workforce planning … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to … our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived More ❯

Marketing Director, they will manage the website, trading and optimisation on Magento site. The role: Take ownership of the ecommerce website - optimizing at all customer touchpoints Work with the Marketing Director to deliver online trading and content strategy Optimise customer experience, increasing conversion and driving growth through … ecommerce strategy Analyse sales data, customer trends and competitors, delivering actionable insight to inform trading strategy Plan and deliver promotional campaigns ensuring they deliver maximum impact Own website updates including new landing page creation, trade calendar and web content Improve the customer journey with enhanced aov site navigation … Implement A/B testing programs to optimise the customer experience Partner with colleagues in brand and marketing to create fully integrated campaigns inline with overarching brand strategy Work closely with the customer acquisition teams to enhance experience and ensure consistent messaging Monitor and report on More ❯

Marketing Director, they will manage the website, trading and optimisation on Magento site. The role: Take ownership of the ecommerce website - optimizing at all customer touchpoints Work with the Marketing Director to deliver online trading and content strategy Optimise customer experience, increasing conversion and driving growth through … ecommerce strategy Analyse sales data, customer trends and competitors, delivering actionable insight to inform trading strategy Plan and deliver promotional campaigns ensuring they deliver maximum impact Own website updates including new landing page creation, trade calendar and web content Improve the customer journey with enhanced aov site navigation … Implement A/B testing programs to optimise the customer experience Partner with colleagues in brand and marketing to create fully integrated campaigns inline with overarching brand strategy Work closely with the customer acquisition teams to enhance experience and ensure consistent messaging Monitor and report on More ❯

e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany … centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept More ❯

world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In th e role of Customer Success Manager, you will establish a trusted partnership relationship with our EMEA public sector customers. You will collaborate with internal corporate teams, pre-sales … INRIX products . You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention, ensuring that customer experience and engagement remain high , leading to … an existing account base. Responsibilities: Establish a deep understanding of our customers' business , use-case(s) , technical needs and technical workflow to support the customer with value realization , quickly! Be a subject matter expert and advocate of INRIX products and solutions Successfully onboard customers who have licensed INRIX products More ❯

are delighted to partner with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers worldwide. Our client has doubled their sales in two years thanks to significant digital investment. They are a highly customer … driving engagement, conversion, and sales. The Role: Manage and nurture a high-performing team with a clear vision and a "can-do" attitude. Enhance customer experience, engagement, and conversion across desktop and mobile platforms. Implement the ecommerce strategy aligned with evolving customer behaviors. Collaborate with performance marketing … colleagues to support customer acquisition through an optimal customer journey. Oversee website content structure and functionality, including UX, content, SEO, and conversion optimization. Manage relationships with third-party technology suppliers. Embed personalization and recognition features on the website to improve relevance and user outcomes. Utilize data analytics to More ❯

and advanced start-up team. The successful candidate will be an experienced Applications Engineer or Engineer with a highly technical and detailed approach to customer & product applications. Able to foster tight partnerships with design engineering, marketing, and sales teams and have proven experience within the semiconductor and photonics … sector. The successful candidate will be responsible for customer Applications Support of Phlux's APD detector products. Position to be based in our Sheffield office and lab. The applicant should have excellent organisational and communication skills and be comfortable working independently and as part of a team of engineers … required Development of applications notes, product training material and sales collateral in conjunction with marketing Develop Reference Design Kits and Evaluation Boards; responsibility for customer delivery of eval kits Attend trade shows and travel to customer facilities to demonstrate products/RDKs and support customers Become a technical More ❯

as Coca-Cola, Nestlé, Elemis, Homebase, and Procter & Gamble. Role Overview The ML Manager (Operations) leads multiple squads covering Fraud, Customer Experience (CX), and Logistics. You will oversee a cross-functional team focused on leveraging machine learning to enhance business operations, including developing AI-driven solutions for fraud … detection, customer support, and logistics optimization. Key Responsibilities Lead, mentor, and manage a team of machine learning professionals. Define and execute the machine learning strategy aligned with business goals. Oversee the entire lifecycle of ML projects from conception to deployment and monitoring. Guide the team in building, training, and … deploying models. Ensure best practices in data preparation, feature engineering, and model validation. Establish workflows for deployment, monitoring, and scaling of models. Qualifications Proven experience as a Machine Learning Engineer, with leadership experience in deploying models in production. Experience with classical ML algorithms (e.g., Logistic Regression, Random More ❯

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯