151 to 175 of 230 Customer Experience Jobs in the North of England

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now Job ID: Q-Express Documents Transport Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We … developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role. Key job responsibilities … Manage the UFG store improvement plan to focus on best customer experience at the lowest cost - Develop a culture of continuous improvement and lean thinking - Contribute to and facilitate Kaizen activities - Help drive the implementation of Lean Standard Work and SOPs - Train and support all levels in Kaizen activities - Disseminate Lean Standard Work principles across teams - Support and More ❯

Job Title: IT Customer Service Executive Location: Alderley Edge, Cheshire (Office-based, 5 days per week) Salary: Up to £35,000 base Why Join Us? Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters. People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication. Career Growth: Enjoy … opportunities to develop your technical skills and advance within a supportive environment. Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space. Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links. Key Role Responsibilities Serve as the first point of contact for … email. Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams. Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction. Document customer interactions, issues, and resolutions accurately in internal systems. Collaborate closely with internal departments to ensure seamless service delivery. Key Attributes Required Prior experience in a customer service More ❯

Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a fully remote role offering a competitive salary, strong benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About … the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects … Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 More ❯

CRM solutions that make a real difference to customers and colleagues alike. Working in agile, cross-functional teams, you’ll own the product roadmap, shape business requirements, and champion customer needs from discovery through to delivery.You’ll be collaborating closely with ICT, housing, customer experience, and other teams to optimise systems and data – all while driving forward … Leading agile multi-disciplinary teams to deliver CRM system improvements and new capabilities- Working closely with ICT and business teams to align CRM solutions with broader digital strategy- Capturing customer and colleague insights to drive user-focused design and continuous improvement- Owning and managing the CRM product backlog, writing user stories, and prioritising features- Supporting data-led decisions to … improve customer satisfaction and streamline internal processes- Ensuring CRM solutions meet compliance and regulatory standards (including GDPR)- Collaborating across departments to deliver a consistent and personalised customer experience- Using performance data and feedback to iterate and evolve product functionality What you need - Solid experience leading CRM-related projects and agile delivery- Strong background in user stories More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm Hybrid … working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers … face meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to More ❯

to internal and external stakeholders across the business. Key Responsibilities: Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service. Hands on experience with Windows 10 and O365 Escalate tickets to the Infrastructure/Cloud Ops team to ensure tickets and escalations are dealt with in a … systems. Provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems. The follow skills and experience will be essential: Strong technical background working in a previous service desk role. Knowledge of Ivanti/ServiceNow would be beneficial. Expereince troubleshooting and providing high level technical support … systems and environment ensuring that service level agreements are met. The ability to prioritise Service Desk tickets taking into account workload, resources and other priorities. Ability to demonstrate excellent customer experience including responding positively and creatively to the needs of others whilst working to service standards. Excellent verbal, written communication and interpersonal skills. More ❯

defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support.? This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills … and communication with stakeholders? Engage with stakeholders to gather and understand their requirements, and to ensure that their needs are met, with a focus on the end-to-end customer journey? Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, with a focus on ensuring that the customer journey … is seamless across all channels? Manage the release process, including planning, scheduling, and executing releases, with a focus on minimizing disruption to the customer experience? ?Analyse data to identify trends and insights, and to support decision-making, with a focus on understanding the customer journey and improving the customer experience? Provide customer support, including More ❯

Position Summary The Solutions Architect - Network role is to ensure and enhance a culture of solution and design excellence to create award winning customer solutions across our technical practices. The Solutions Architect - Network will serve along with a small team as solution/technical advisor for Claranet’s solutions, providing guidance and support on technology solutions that meet their … business objective and ensures superior customer experience. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Solutions Architect - Network will serve as a technical advisor for Claranet’s solutions. Objectives and Key Results To create increased win probability in customer opportunities through the ability … To ensure that Network products and services are designed to the leading market standards, using where possible, repeatable designs. To serve as the Solutions Architect - Network aligned to agreed customer opportunities where hybrid solutions are required and provide guidance and support on technology solutions that meet the clients' business objectives. To develop and maintain relationships with key stakeholders of More ❯

Subject Matter Expert - SME, RBS Returns Reduction About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution … the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert … on project deliverables - Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS - 2+ years of program or project management experience - Knowledge of Microsoft Office products and applications - Experience handling projects using six sigma or Lean processes - Experience using data to influence business decisions - Experience interpreting data More ❯

members as you grow. ️ Connect with customers-online or occasionally in person-to better understand their goals and recommend Fleet solutions that fit. Collaborate with Solutions Consultants to understand customer needs and technical requirements, and help remove blockers to deliver value. Use available tools and guidance to analyze prospect needs and identify helpful trends or signals. Represent Fleet at … events, on social media, and in conversations with prospects to build awareness and trust. Build and maintain relationships with customers, partnering with Customer Success to spot opportunities for expansion. Follow processes to qualify and progress opportunities to best help prospects solve problems. ️ Use Salesforce and other tools to track your work, organize your pipeline, and support team visibility. Share … customer feedback with Product, Design, and Engineering teams to help improve our product. Partner with Marketing to support campaigns and outreach efforts aimed at growing pipeline and hitting goals. Contribute to ongoing improvements in our playbooks, handbook, and sales processes. If most of these qualities sound like you, we would love to chat and see if we're a More ❯

resonate with both internal teams and external customers. As a Next Generation Software Engineer, you'll use next-generation AI-driven 'Vibe Coding' tools combined with traditional software development experience to design and build software that increases efficiency across Cloud Bridge's operations while ensuring products align with client requirements and expectations. Key Responsibilities: Design, develop and implement software … systems to automate and optimize internal workflows and enhance customer experience. Collaborate with cross-functional teams (Product, UX, DevOps) to ensure software aligns with customer goals and organizational needs. Translate user feedback and business requirements into technical solutions that deliver real value. Write clean, maintainable, and scalable code across various projects. Lead or contribute to architecture decisions, code … Stay tuned in to the "vibe" of the team and the product-proactively identifying inefficiencies or opportunities for improvement. Continuously research and evaluate emerging technologies for potential integration. Required Experience & Skills Proven experience in software engineering, ideally in a fast-paced tech environment. Strong experience in modern programming languages and frameworks such as: PHP (Laravel, Symfony), JavaScript More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Region's network requirements are considered and reflected in the development of … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

Identyfikator pracy: Amazon UK Services Ltd. Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of … us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line manager for a team of … level projects as assigned by the manager. • Be prepared to work on shift to maintain a strong connection to the team and daily work. PODSTAWOWE KWALIFIKACJE • Significant practical engineering experience including a supervisory role managing people. • A Bachelor's degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. • Multi skilled in both More ❯

to help expand its Inventory Optimization Program (IOP) . Objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects , thereby increase their availability and sales by enhancing customer experience. Our end customers … are the Buying customer and Selling partner. We work hard to reduce the buying customer's product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of IOP program to all defect reasons across WW and driving Defect elimination. The job involves end to end business … milestones, process changes, escalations, etc. Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. More ❯

youll take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. Youll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What youll be doing … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What were looking … for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a bonus More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You’ll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you’ll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we’re … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

and we're looking for an Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, you'll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world class support tools like … BAs, Architects, Engineers, and Service colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ROI, and support risk management across the … right balance of technical debt, enhancements, and new feature delivery. Still interested? Great news! We are looking for: Solid understanding of the software product lifecycle and agile delivery methodologies. Experience working within fast-paced product or technology teams. Strong commercial awareness with the ability to connect technical detail to business value. Background in digital products, customer-facing services More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

are looking for a skilled Full Stack Developer with expertise in React and Node.js within a micro-frontend environment, to join our team. The ideal candidate will have strong experience developing web applications using React and Node.js. We are seeking someone who is a self-starter, has strong problem-solving skills, and is passionate about building quality web applications. … micro-frontend architecture and are using backend for frontend integrations. We are also involving AI into the application for more accurate updates and better involvement with client. Skills and Experience Must have: Experience in React (hooks, state management, context) Experience in Node/Express Experience in working with shared libs Unit testing (Jest) Being able to … Safely I inspire and build trust through self-awareness, honesty and integrity. - Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: - Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. - Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

CoE Lead's mentorship, the incumbent will help ensure compliant, efficient access processes in SAP. Specifically, you will be responsible for resolving questions from business users, delivering high-quality customer service, and driving continuous improvement to Lonza's authorization concept. This role offers a unique opportunity to grow your career at the intersection of business and IT. Join us … de-provisioning, and access modifications in collaboration with business teams, internal controls, and IT access management. Assist end-users and business collaborators with access-related questions, ensuring a positive customer experience. Support role assignments, approvals, and risk analysis in SAP GRC Access Control. Perform routine checks and monitoring of SAP access controls and segregation of duties. Document SOPs and … IT and security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to More ❯

hardworking and reliable apprentice with excellent IT skills to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business qualification. Role We are a growing EdTech company specialising in providing HR services and software to schools and Multi … Academy Trusts. Based in Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast-growing (and fab!) team with bags of career development for … software platforms using a variety of methods, including using Excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone Undertake project-based work relating to improving the customer experience and helping to identify gaps in our service Provide support for our customers on all of our products re: software issues and operational support Logging all helpdesk More ❯

committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on … customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) - using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer more than just a job, you'll become part of the evoke! We have created More ❯

points. o Support A/B testing, CRO efforts, and analytics tagging from a tech perspective. · Stakeholder Collaboration: o Act as the technical bridge between internal teams (Marketing, Tech, CX) and external partners (e.g., developers, Shopify apps). o Support strategic initiatives such as international expansion, platform migrations, and digital infrastructure improvements. Requirements: · Proven experience in e-commerce operations More ❯