76 to 100 of 264 Customer Experience Jobs in the North of England

its marketing transformation. With 500+ employees across the UK and Asia, the company provides responsible funding solutions for small and medium-sized businesses prioritising customer experience, simplicity, and long-term relationships. Backed by a new CMO, the business is rebuilding its marketing function. This role offers high visibility … scale affiliate and partner marketing programmes Oversee the CMS and optimise website performance Collaborate cross-functionally with sales and partnerships teams Support ABM and customer lifecycle initiatives Champion customer stories and brand voice Candidate Profile Essential: Proven B2B marketing experience in content and campaign leadership Strong written … communication and editorial skills Website/CMS management and performance optimisation experience Familiarity with affiliate or partner marketing Self-starter, commercially minded, and delivery-focused Desirable: Experience in fintech, financial services, or B2B SaaS Exposure to ABM or lifecycle marketing Comfortable in a scale-up or transformation setting More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy … Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the … understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features More ❯

team and will be joining a team of enterprise systems colleagues working across functions to manage and enhance how Workday supports organisational processes and customer experience for colleagues. What you will be doing... As a Workday Developer at the Crick, you will: Deliver agile sprints on time in … Workday, meeting requirements in line with business objectives. Deliver on requests from Projects and BAU. Demonstrate strong Workday expertise and knowledge, including experience using AI to automate and improve process Configure and optimise Workday modules. Work with Senior Developer/Manager to support the creation of detailed designs, definition … issues. Troubleshoot problems and resolve them promptly. About you As our Workday Enterprise Systems Developer, you will bring: Hands-on Workday development and configuration experience in at least one module (e.g., HCM, Core HR, Financials, Absence, Security, Integrations). Experience developing AI and automation Foundational understanding of business More ❯

Grays Inn Rd, London WC1X 8NH, UK Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req 21 May 2025 Title: Head of Customer Operations (12-Month FTC, Maternity Cover) Department: Customer Operations Location: Sheffield OR London (Hybrid, 3 days a week in the office, 2 days from … home) Full time, Fixed-Term Contract (12 months) Line manager: Director, Global Customer Operations Role overview: We're seeking an experienced transformation-focused leader to step into the role of Head of Customer Operations on a 12-month maternity cover . This role will be pivotal in delivering … excellence across multiple product verticals while spearheading key change initiatives that transform our people, processes, and technology. The successful candidate will also lead the Customer Resolution Team and act as a key partner to our Product and Technology functions to drive the adoption of digital capabilities and improved customer More ❯

is located at one of our operational sites. You'll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you'll be well-placed to progress into more senior roles. About the team Amazon Logistics, or AMZL … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion through strategic upselling and cross-selling. Performance Optimization : Improve campaign effectiveness and ROI, demonstrating … key contributor to internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME More ❯

role is located at one of our operational sites. Youll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, youll be well-placed to progress into more senior roles. About the team Amazon Logistics, or AMZL, handles … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact … mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology … Implementing security measures to protect user data and privacy. This role requires technical expertise, collaboration skills, and industry knowledge. Connect to your skills and experience You're an ideas person and problem solver, hands-on and collaborative. A diverse skill set and background are valued, and a portfolio of More ❯

Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact … mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology … Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience You're an ideas person and problem solver as well as a hands-on doer. You love collaborating with and learning from people with More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering … a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes … monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions More ❯

Solutions Architect - Omnichannel/Customer experience - 6-month contract - Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you'll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences.' • Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences.' • Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end.' • Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

attention from potential customers. Collaborate with the marketing team to ensure consistent and compelling branding and messaging across digital channels. Monitor and improve the customer journey from product discovery to checkout, ensuring a seamless shopping experience. Promotions & Campaigns: Plan and execute promotional activities tailored to each platform, including price … promotions. Manage the timing and execution of promotional campaigns to ensure maximum visibility and customer engagement. Inventory & Supply Chain Coordination: Work closely with the supply chain and logistics teams to ensure inventory levels are managed efficiently, preventing shortages or excess stock. Track order fulfillment and ensure timely delivery to … prevent disruptions in the customer experience. Team Collaboration & Training: Support and collaborate with internal teams (sales, marketing, operations, finance) to drive alignment and ensure consistency across all ecommerce operations. Provide training and support for junior team members on best practices for managing ecommerce accounts. Sound interesting? To fill this More ❯

attention from potential customers. Collaborate with the marketing team to ensure consistent and compelling branding and messaging across digital channels. Monitor and improve the customer journey from product discovery to checkout, ensuring a seamless shopping experience. Promotions & Campaigns: Plan and execute promotional activities tailored to each platform, including price … promotions. Manage the timing and execution of promotional campaigns to ensure maximum visibility and customer engagement. Inventory & Supply Chain Coordination: Work closely with the supply chain and logistics teams to ensure inventory levels are managed efficiently, preventing shortages or excess stock. Track order fulfillment and ensure timely delivery to … prevent disruptions in the customer experience. Team Collaboration & Training: Support and collaborate with internal teams (sales, marketing, operations, finance) to drive alignment and ensure consistency across all ecommerce operations. Provide training and support for junior team members on best practices for managing ecommerce accounts. Sound interesting? To fill this More ❯

TEST JOB PLEASE DO NOT APPLY Were searching for a CRM Operations Manager to supercharge our customer communications. Youll build extraordinary campaigns and leverage our new CRM platforms to create personalised experiences that turn customers into fans. From day-to-day campaigns to strategic lifecycle management, you'll be … making customer engagement magic happen. So, do you love turning data into storytelling, technology into connection, and communications into unforgettable moments? Then this is the role for you! Our Virgin Family Join the Virgin Group a diverse collective driving change, enhancing customer experience, and having a blast. … Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric that's Virgin Red. Tell me more Support the Marketing Operations Lead to drive More ❯

an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people … manage their household billsby bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team … process improvements. Youll spend roughly 70% of your time focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and … are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you … we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a More ❯

together. Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analystto come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred … We are committed to developing the next generation of healthcare technology that will truly make a difference. What you'll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing … break into the technology industry and join a collaborative service support team. This doesn't mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital platforms, aligning … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI … development, and creative teams to optimise performance and functionality. Own all ecommerce KPIs including online sales, conversion rates, bounce rates, AOV, LTV, and customer acquisition cost. Build, lead and develop high-performing marketing and digital teams, fostering cross-functional collaboration and a results-driven culture. Oversee platform management (e.g. More ❯

Join us as a Senior Software Engineer at Barclays, where you'll drive the development of high-quality, scalable software solutions that enhance the customer experience and power our business forward. As part of the Customer Care Technology team, you'll work with cutting-edge technologies like … Golang, and TypeScript, and leverage AWS cloud platform to build robust systems. In this role, you will: Collaborate with cross-functional teams to deliver customer-centric solutions. Lead the development of reliable, scalable applications. Mentor junior engineers and foster a culture of continuous improvement. Ensure high code quality through …/React/Angular, Golang, or Python. Strong problem-solving skills and ability to simplify complex concepts. Ownership mindset and commitment to engineering excellence. Experience mentoring and guiding engineering teams. Clear communication across technical and business audiences. Ability to shape solutions that align with strategic goals. Confidence navigating and More ❯

Manager to drive performance and innovation in our UK e-commerce strategy. About You. You're a commercially focused, digital-savvy professional with proven experience in e-commerce management and a solid understanding of the UK online retail landscape. You thrive in dynamic, fast-paced environments and can manage … trading plan for our domestic market. Your role will be pivotal in shaping and delivering strategies that maximise conversion, grow revenue, and enhance the customer experience. You will collaborate cross-functionally to deliver campaign execution, platform optimisation, and day-to-day trading success. Key Responsibilities 1. E-Commerce Strategy … conversion rate, AOV, and revenue. Provide actionable insights and reporting to senior management. Identify trading opportunities and recommend data-backed strategies for growth. 5. Customer Experience Ensure an exceptional online shopping journey for UK customers across all touchpoints. Support with customer service queries to resolve escalations and More ❯

will include: Carrying out small installation works, on systems such as Access Control, CCTV, Nurse Call, & Intruder Systems to the relevant standard. About You: • Experience in the installation of CCTV Systems (Analogue & IP Preferred). • Experience in the installation of Intruder Alarm Systems (Wired & Wireless). • Knowledge and … understanding of engineering operations within Critical Environments. • Experience in the installation of Computerised Access control systems. Our clients customer base include Critical Enviroments and the customer experience is front and centre to everything that they do. Our client has an outstanding culture which is why candidates More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯