76 to 100 of 156 Customer Experience Jobs in the North of England

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the More ❯

document functional requirements Support solution design and delivery using Agile or Waterfall methodologies Facilitate workshops and user acceptance testing Ensure alignment with project timelines and business objectives Ideal Candidate: Experience in business analysis Strong stakeholder engagement and communication skills Proactive, accountable, and quality-driven Comfortable managing junior team members Able to translate business needs into technical requirements This is … a fantastic opportunity to contribute to a strategic programme delivering enhanced customer experience and operational efficiency. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

Counsel, you will consider the longer-term impacts whilst also being able to react quickly to deliver level-headed, creative and context-appropriate solutions to ensure the best possible customer experience in the ever changing tech space. The role will be based in the UK or Canada but will be global in scope. What you'll do: You … with every team from across the business on a wide range of matters, including the following: Commercial work : You are highly independent and will lead the negotiation of bespoke customer agreements, third-party supplier contracts, and other commercial agreements. You will maintain and improve contract templates and checklists, work with the commercial team to optimise the contracting process and … view towards a favourable resolution and de-escalation. We'd love to hear from you if: You are a mid-level legal counsel with around 4 years of legal experience, about 2 years of which were as an in-house lawyer at a regulated high-growth tech scale-up preferably in consumer, FinTech, SaaS or related sectors. You have More ❯

for developers. Formulate new, or enhance existing, systems to meet the identified business needs. Project Management Manage projects to digitise business processes and improve systems to deliver efficiency and customer experience gains Implementation & Maintenance Support department heads to align business processes with software and digital solutions Lead the relationship with third party technology providers to maintain, update and … IT systems - such as ERP, CRM Ideally operated as a Business Systems Manager or IT Manager previously - or worked as a stand alone Business Systems Analyst in an SME. Experience of project management Solutions orientated, self-starter Confident at relaying technical information to non-technical stakeholders Why you'll love the role Impact: Your ideas will shape the future More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer … requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous improvement• Provide insights and feedback to inform product development and service enhancements• Work More ❯

and timely resolution of findings. Record, report, and manage non-conformities and corrective actions within the BMS. Facilitate external audits, acting as primary contact for certification bodies and supporting customer audits. Coordinate BMS Management Reviews, preparing reports and presenting recommendations to senior leadership. Maintain environmental aspect and impact assessments and monitor compliance performance. Support compliance across key areas including … leading projects, and embedding best practices. Other considerations Full, clean driving licence (occasional travel required). Willingness to undergo a criminal record check in line with company policy Proven experience in a similar compliance or management systems role. Qualified Management Systems Auditor (IRCA, IEMA, or BSI). 23+ days annual leave 4% Company pension contribution This role is a … month FTC. Camira Values Our success lies in our customers success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality … customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and continuous improvement Provide insights More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

Stock Control: Maintain accurate hardware records and follow stock control processes, including allocation and disposal. Service Coordination: Manage IMAC activities from initiation to completion, ensuring timely delivery against SLAs. Customer Experience: Provide a friendly, professional service at all times, supporting users on-site and ensuring minimal disruption. What You'll Bring Experience in IT support or a More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences click apply for full job details More ❯

development and deliverables meet compliance needs. Develop and manage the program roadmap, timelines, and resource plans. Manage change and transition planning to support adoption and minimise disruption. Required Skills & Experience Proven experience delivering re-platforming programs. Strong understanding of multi-channel environments and customer experience. Excellent stakeholder management and communication skills. Proficient in program governance, budgeting, and … reporting. Experience working with Agile and Waterfall methodologies. Ability to lead cross-functional teams. Desirable Experience in retail, consumer goods, or eCommerce sectors. Formal project/program management certification (e.g., PMP, MSP, PRINCE2, Agile). Please email your CV to apply for this opportunity More ❯

The Role A key priority for the team is to organically grow our existing customer account base via cross sell and up sell as well as continuing to acquire new business customers. You will lead the team to increase the average spend per account, whilst also delivering the highest of standards of customer service satisfaction. This is a … fantastic opportunity for a candidate who has experience in a cyber or technology sales management role, who is looking to expand their skillset, and be supported in developing a successful career. The successful candidate will need to balance the management, coaching and development of a team whilst balancing pipeline, forecasting, deal coaching and stepping into opportunities where needed to … get things across the line. Key Responsibilities You will be widely recognised as an authority within the organisation and by external peers for your extensive knowledge and experience in customer success and account management Demonstrable success in managing complex sales cycles, including selling sophisticated solutions and engaging with multiple stakeholders across diverse sectors Proven success in driving revenue More ❯

insurance and analytics organisation. In this role, you will support the delivery of strategic projects, drive process improvement, and help implement system changes that directly impact business operations and customer experience. This position is ideal for an organised and proactive professional with strong analytical skills who thrives in a collaborative environment and enjoys solving technical and operational challenges. About … successful implementation of changes. Support system enhancements from initiation through testing and deployment. Contribute to project documentation, including product specifications, risk logs, change logs, and status reporting. Technical Skills & Experience Proven experience working with business systems, testing, or change implementation. Strong understanding of system infrastructure components and application testing. Ability to document and resolve technical issues efficiently. Attention … to detail and analytical mindset, with proven problem-solving aptitude. Degree in Computer Science, Engineering, or equivalent analytical work experience. If you have the skills, experience, and motivation to thrive in this role, we'd love to hear from you. More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing tickets … via Zendesk and escalating to Tier 2 teams through Azure DevOps. The ideal candidate will be confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure … DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. More ❯

allowance Sector - Online Retail Location - Leeds/Bradford Contact - callum.bell@forsythbarnes.com Our client is a prominent entity within the retail sector, dedicated to providing top-quality products alongside outstanding customer service. With a strong commitment to innovation and sustainability, this organization aims to enhance the overall shopping experience. Their ambition is to create an effortless online shopping journey that … plans that align with the organization’s retail goals. The ideal candidate will engage with various teams to refine the online platform, ensuring ease of use and optimizing the customer experience. This position requires a unique combination of technical expertise and leadership capabilities to motivate the development team and manage e-commerce projects successfully. Key Responsibilities Develop and execute … guidance to boost their skills and efficiency. Work closely with marketing, sales, and IT departments to ensure e-commerce activities align with broader business objectives. Evaluate performance indicators and customer feedback to drive continuous improvements in online services. Keep abreast of industry advancements and emerging technologies to suggest impactful enhancements. Requirements Demonstrated experience in e-commerce management or More ❯

allowance Sector - Online Retail Location - Leeds/Bradford Contact - callum.bell@forsythbarnes.com Our client is a prominent entity within the retail sector, dedicated to providing top-quality products alongside outstanding customer service. With a strong commitment to innovation and sustainability, this organization aims to enhance the overall shopping experience. Their ambition is to create an effortless online shopping journey that … plans that align with the organization’s retail goals. The ideal candidate will engage with various teams to refine the online platform, ensuring ease of use and optimizing the customer experience. This position requires a unique combination of technical expertise and leadership capabilities to motivate the development team and manage e-commerce projects successfully. Key Responsibilities Develop and execute … guidance to boost their skills and efficiency. Work closely with marketing, sales, and IT departments to ensure e-commerce activities align with broader business objectives. Evaluate performance indicators and customer feedback to drive continuous improvements in online services. Keep abreast of industry advancements and emerging technologies to suggest impactful enhancements. Requirements Demonstrated experience in e-commerce management or More ❯