76 to 100 of 230 Customer Experience Jobs in the North of England

s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be. Location - Hybrid - 3 days/week in our Customer Experience Contact Centre in our Hook office, Hampshire RG27 9XA. Occasional travel to our central Manchester office location for team/collaboration days. You - So, do you have … are agile, full of ideas and want to challenge the norm. What you'll be working on The Senior CRM Developer role is a brand new role within the Customer Platforms squad in the Operations & Data Platforms Product & Engineering tribe. You'll be responsible for improving our customers' experience by optimising the way we manage our customer data in our Zendesk implementation within Customer Operations. To achieve this, you'll be working within a team of Software Engineers, our Technical CRM Lead, and the squad's Product Owner to help us implement our Product, Technology, and Data strategy for Customer Operations. This role's core responsibilities are: Working closely with the Technical CRM Lead More ❯

process owners to develop and maintain effective assurance reporting across all service providers (internal and external) Utilising data and reporting to identify and prioritise opportunities to improve service and customer experience. Oversee technology and service design, tooling developments and operations and roadmap ownership for all SIAM Tooling (including Helix ITSM), aligning to strategic priorities and customer needs. Process … service design & reporting team, ensuring alignment with enterprise principles, strategic goals, and transformation programmes. Foster a high-performance culture focused on collaboration, accountability, and service excellence. PERSONAL PROFILE Strong experience in IT Service Management, including service design, process ownership, or governance within complex environments. Demonstrable experience defining and embedding service-related policies, standards, and processes across teams or … suppliers. Proven ability to lead or shape data-driven service improvement initiatives, using reporting and insights to influence outcomes. Experience managing or contributing to the strategy and roadmap for ITSM or related service management tooling. Track record of successful cross-functional collaboration with internal stakeholders and external partners. Experience building and leading high-performing teams, ideally spanning product More ❯

Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail … like to work hard, have fun and make history! Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Voice of Customer product APIE (Amazon Product Improvement & Excellence) to Amazon's Selling Partners WW. APIE consist of Voice of the Customer products, launched in 2019 for 40+ Amazon Owned Brands … in US to analyze customer feedback, identify areas of improvement for Private Brands products listed on and share these insights with business teams to improve product quality. Driven by innovation, the mission of APIE is to improve product quality across Amazon by leveraging customer feedback and our vision is to expand APIE capabilities to WW Selling Partners by More ❯

Were looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where theRetail and/or E-Commerce Payments market is today as well as what other e-commerce companies … are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy and roadmap … for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product you know the product inside and out so can champion its features More ❯

We’re looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where the Retail and/or E-Commerce Payments market is today as well as what other e … commerce companies are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy … and roadmap for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product – you know the product inside and out so can champion More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯

development of next-generation budgeting and financial management tools. You will be responsible for driving the strategic vision, innovation, and execution of cutting-edge fintech solutions that enhance user experience and market competitiveness. This role requires a unique blend of technical expertise, business acumen, and creativity to push the boundaries of financial technology. You will collaborate closely with leadership … Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming More ❯

test design, analysis, validation, training, and documentation. Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals. Acquire various data sources to enable holistic analysis at a global level. Establish performance benchmarks, conduct analyses, and prepare reports on … document periodic trend summaries, and provide updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed customer expectations. Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. … conducted manually by guards deployed at stations. BASIC QUALIFICATIONS Basic Qualifications include: Bachelor's Degree or 5+ equivalent professional experience. 2+ years of people management experience. 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field. Relevant work experience in data science, business analytics, business intelligence (BI More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

to design and implement tailored change interventions that align with both immediate goals and long-term ambitions. Your work will span across: Digital Transformation – Leveraging technology to enhance operations, customer experience, and business models Business Process Transformation – Streamlining operations to boost efficiency and customer satisfaction Data Transformation – Enhancing data capabilities to drive insight-led decision-making Business … engaging with stakeholders at all levels Collaborative, team-oriented mindset Eagerness to mentor, grow, and take on new challenges Familiarity with change management and business process improvement tools Qualifications & Experience Bachelor’s degree or equivalent required 5+ years of experience in business analysis, consulting, or transformation roles small and medium size enterprises (SMEs) Proven experience in digital … transformation projects Relevant certifications (e.g., ITIL, Six Sigma, Lean, CBPM) are a plus What’s on Offer Salary: up to £55K per year based on your experience and skills Hybrid Working – office based at MediaCity with flexibility to work from home and client sites 25 Days Annual Leave – Plus UK public holidays Purpose-Driven Work – Help Salford businesses become More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

activity Work with agencies or freelancers on PPC, SEO, email marketing, and affiliate programs Produce regular performance reports and present insights to leadership What We’re Looking For Strong experience in an e-commerce or digital trading role A data-driven mindset with an understanding of analytics tools (Google Analytics, GA4, etc.) Hands-on knowledge of Shopify, Magento, WooCommerce … or similar CMS Ability to work autonomously in a fast-paced, growing environment Passion for delivering an excellent online customer experience Strong communication and project management skills Desirable Experience Familiarity with Amazon Seller/Vendor Central Experience running or managing paid digital campaigns (PPC, Meta Ads, etc.) Knowledge of email automation platforms (e.g. Klaviyo, Mailchimp) Package More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess … over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities As Sr. Program … end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders About the team Who are we More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … role of Head of Risk and Control - Operations. This is a critical opportunity to lead the 1st Line control agenda across our internal operations, helping us maintain a resilient, customer-centric, well-governed environment that is 'Fit for the Future'. You'll work closely with teams across Payments, Customer Servicing, Lending, Financial Crime Ops, and Onboarding, helping … our control culture from within - and deliver tangible impact as we grow. Key Responsibilities Include: Own and embed the 1st Line Risk and Control Framework across Operations (Payment Operations, Customer Servicing and Complaints, Financial Assistance, Business Banking Operations, and Customer Onboarding & KYC, and Financial Crime Operations) aligned with Enterprise Risk Framework and regulatory expectations. Own operational RCSAs, KRIs More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

Kindle, Amazon Web Services, A2Z Development, Alexa Internet and Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment … and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle … time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of Team leaders and associates. Leading process improvements . Excellent stakeholder management skills. Demonstrated Abilities: We are looking for smart and analytical More ❯

communicating to senior stakeholders, including Legal, Directors and VPs. Key job responsibilities - Manage Service Level Standards (SLS) for one of the programs we support. - Maintain program quality and exceptional customer experiences. - Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress. - Manage full lifecycle of … improve end to end outcomes for Amazon customers. - Create, communicate, and manage timelines and advocate for resource and project requirements. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business level of … English PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯