76 to 100 of 224 Service Management Jobs in the North of England

Health or Dental Plan and Enhanced Employee Assistance Programme - Free car parking in Preston City Centre What youll be doing: Strategic Leadership & Application Portfolio Management - Develop the roadmap for enterprise applications and automation services - Review LPPA's application landscape to maximise value, user experience and efficiency - Identify opportunities … simplify and modernise business processes through technology - Ensure technology investments deliver measurable business benefits and service improvements Automation, Integration & Applications - Own LPPA's automation roadmap, assessing and prioritising opportunities across the organisation - Chair the Automation Forum, ensuring effective governance and prioritisation - Oversee integration between core systems, third-party applications ...

Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your team … work with colleagues to make IT services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications, and/or Skill ...

NetBrain to accelerate the automation of network incident diagnostics, evidence collection and operational workflows. The role will work alongside Network Operations, engineering, tooling and service‐management teams to convert repeatable troubleshooting knowledge into secure, reusable and auditable automation. Key Responsibilities Analyse incident, alert and service‐management … topology, paths, configurations, logs and relevant telemetry, and make outputs available within the incident workflow. Work with CMDB and inventory teams to validate device, service, dependency and configuration‐item data required for reliable correlation and routing. Develop pre‐change and post‐change validation, configuration‐drift and compliance checks where ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement ...

diagnostics, evidence collection, and operational workflows within a regulated financial services environment. In this role, you'll work alongside Network Operations, Engineering, Tooling, and Service Management teams, converting repeatable troubleshooting knowledge into secure, reusable, and auditable automation. Key Responsibilities Analyse incident, alert, and service-management data … NetBrain with ServiceNow, DX NetOps Spectrum, and other monitoring and orchestration platforms, automating collection of device state, topology, paths, configurations, and telemetry Validate device, service, dependency, and configuration-item data with CMDB and inventory teams, developing pre/post-change validation and configuration-drift compliance checks Partner with ...

needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology … campuses. Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture. Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management. Develop and embed a support model that effectively balances remote assistance, regional on-site provision ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … administering and engineering Atlassian platforms, including Jira and Confluence. Strong understanding of Jira workflows, permissions, schemes, screen configurations, and automation capabilities. Experience with Jira Service Management and Agile project structures. Knowledge of Atlassian integrations, REST APIs, webhooks, and marketplace applications. Experience delivering platform enhancements within large enterprise environments. ...

portfolio. You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations. You will management device and asset lifecycle management. You will be looking after desktop hardware forecasting and procurement oversight Risk & Process Management Activities Meeting and Reporting … management Device & Asset Lifecycle Management. Desktop Hardware Forecasting &Procurement. Product Transition Management. Reporting & Reconciliation. Vendor Relationship Management. Governance Reporting & Audit What we are looking for: Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge ...

technology domains and business functions, the successful candidate will ensure projects are delivered safely, securely, within budget, and in compliance with regulatory and risk management standards. The role requires strong technical knowledge, exceptional stakeholder management skills, and a proven track record of delivering complex infrastructure initiatives within enterprise … RAID logs, delivery roadmaps, milestones, dependencies, and governance artefacts. Ensure successful delivery against agreed scope, budget, timelines, quality standards, and business outcomes. Drive proactive management of risks, issues, assumptions, and dependencies. Coordinate project resources across infrastructure, engineering, architecture, security, operations, and vendor teams. Facilitate project governance forums, steering committees ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...

delivery for the TechOps portfolio, sitting as a peer to the senior technical Heads of – Platform Operations, Infrastructure & Network, Retail Operations, Disaster Recovery, DBA, Service Management and SRE – with real authority to challenge, block or reprioritise their plans, not simply coordinate them. You will personally build … standard. Job Duties Sitting as a peer to the senior technical Heads of (Platform Operations, Infrastructure & Network, Retail Operations, DR, DBA, Service Management and SRE), with real authority to challenge, block or reprioritise their plans rather than simply coordinate them. Personally building and owning the master critical path ...

capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers. Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications. Advise … confident, courageous, decisive, direct. The must haves: Significant experienced designing and delivering Atlassian solutions in complex customer environments. Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem. Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches. ...

world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision … within a professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating ...

platform. £40,000 - £60,000 per annum, dependent on experience Leeds - Office Based 30 days holiday (increasing by one day per year of service, up to 35 ) + Bank Holidays + Work Anniversary Day Off Excellent career growth opportunities in a thriving start‐up environment Benefits include Wellbeing Support … Customer‐facing experience with an ability to manage multiple stakeholder relationships. A structured, detail‐driven approach with strong problem‐solving skills. Experience with Field Service Management (FSM) software, such as Joblogic or Simpro. Experience with tools such as HubSpot, Salesforce, Zapier. Exposure to field service, facilities management ...

Service and Security Lead Hybrid (4 days on site per week) £45,000 - £50,000 We’re recruiting for an international manufacturing business seeking an IT Service and Security Lead to take ownership of IT service delivery, infrastructure and cyber security across its global operations. Reporting … role with scope to shape how IT support and security operate across the group. You’ll lead a small internal support function, manage external service providers and develop the security capability within a cloud-first environment built around Microsoft 365, Intune and cloud applications. The role Own IT service ...

what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouthto join … National Messaging services in the UK with 5K usersYou will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operationYou will ensure that service agreements with the provider are observed and concluded. You will analyse ...

internally and externally provisioned applications estate, with SAP at its core. The role is responsible for technical and commercial oversight, governance, assurance and outsourced service management and is expected to be hands-on with the day-to-day direction of outsourced resources and decision making relating … application-related control assurance attestations Undertake contract renewals/tenders in collaboration with Head of IS and the Supply Chain function Maintain secure password management (rotation, vault storage etc.) Manage Source-to-Pay processes for IS applications (in collaboration with team, business owners, Supply Chain and Finance) Project Manage ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

facing experience with an ability to manage multiple stakeholder relationships. A structured, detail-driven approach with strong problem-solving skills. Desirable Experience with Field Service Management (FSM) software, such as Joblogic or Simpro. Experience with tools such as HubSpot, Salesforce, Zapier. Exposure to field service, facilities management or service-based industries/systems. Background in pre-sales, implementation, or customer success engineering. Commercial awareness and confidence in sales-led conversations. Experience delivering fast-paced onboarding or implementation projects. We are proud to be partnered with a well-funded, ambitious and high-growth AI SaaS start ...

Director of IT Operations, you’ll lead the day-to-day delivery of IT Operations, managing a specialist team and overseeing our managed service partners. You’ll drive critical migration and transformation initiatives, helping consolidate and modernise our technology estate while maintaining high standards of service, security … system migrations, upgrades and technology transformation initiatives, supporting the move to a streamlined and well-governed technology estate. Manage and direct third-party IT service providers, ensuring delivery against agreed service levels and operational objectives. Maintain strong security, compliance and governance standards across all managed systems, ensuring audit ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client … engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

Technology Risk Officer LEEDS | ASSET MANAGEMENT | COMPETITIVE PACKAGE Border to Coast Pensions Partnership is one of the UK's largest pension pools and the largest asset manager outside London and Edinburgh. Owned by 18 Local Government Pension Scheme partner funds, we manage approximately £120 billion of assets on behalf … regulated asset manager whose continued growth places an ever greater premium on trust. With an outsourced ICT model and a network of key service providers, the business requires a technology risk and control environment capable of ensuring that we are a sustainable organisation that can deliver for ‘clients’ over ...

regulated asset manager whose continued growth places an ever greater premium on trust. With an outsourced ICT model and a network of key service providers, the business requires a technology risk and control environment capable of ensuring that we are a sustainable organisation that can deliver for clients over … security, operational resilience and outsourcing requirements, including FCA and ISO27001 expectations Coordinate internal and external audits, from control design evidence to remediation tracking and management responses Assess and report on technology and infrastructure risk, including third party, cloud and service resilience, escalating where required Produce clear risk reporting ...