Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You … Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You … Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You … Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
My global client based in Chester have an urgent requirement for x3 IT Support Engineers to join on an initial 6 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. Please note that it is essential for you to have a driving … vehicle for this role. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯
wakefield, yorkshire and the humber, united kingdom
PCSpecialist
has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers. The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who … and organise are key to being successful within this role. A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not 'cold call' or … nontechnical customers. Experience working within a high-pressure environment. Punctual, reliable, conscientious and an excellent communicator. Customer service: 1 year (Required) Language Skills English Desirable Skills Experience using remote support software. Fast and accurate typing skills. Basic networking skills. Technical support: 1 year (Preferred) Benefits Casual dress Company events Employee discount On-site parking Sage benefits (retail discounts More ❯
years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse range of clients. They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play … a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments. Key Responsibilities Provide 2nd line support for hardware, software, and network issues. Diagnose and resolve complex technical incidents promptly. Assist with installations, configurations, and system maintenance. Monitor and maintain systems for optimal performance and security. Contribute to IT … system upgrades. Deliver excellent customer service both remotely and on-site. Ensure all work aligns with best practices and compliance standards. About You Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting. Strong understanding of Windows operating systems. Confident troubleshooting networks, servers, and related infrastructure. Familiar with cybersecurity principles and practices. Excellent communication More ❯
Experience Needed: 5+ years Mandatory Skills: Mobile Security Proven experience supporting Oracle Identity Manager and/or SailPoint IdentityIQ in an enterprise environment. Strong understanding of identity lifecycle management, access certification, and role-based access control. Experience with directory services More ❯
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment … across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯