26 to 50 of 56 Customer Service Jobs in Oxfordshire

Permanent - Reading £40,000 - £45,000 pa 3 Days a week on site Our client, one of the UK's most established and trusted service providers, is looking to appoint a 2nd Line Service Desk Analyst - Security Lead, based at their Reading office. This position focuses on maintaining … stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests … via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security-related tasks and ensure compliance with security standards. Maintain and update documentation, asset records, and the More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You’ll deal with a variety of hardware, software, telephony and mobile device issues … to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential More ❯

opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in … Bicester the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical Support Specialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge regards the … social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have previous experience within a telephone-based customer service role. Tech support experience gained within a Mobile phone or App background would be advantageous. Computer literate and able to use Microsoft More ❯

thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and … smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness … similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin More ❯

it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision … as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and … or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills-both spoken and written-in German and English Skilled in Microsoft Office, general PC usage, and CRM systems More ❯

be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to join a team and develop your IT skills and experience with the More ❯

is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally. As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score. Main duties and responsibilities: ATS subject matter expert: You … teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the requirements. You will define possible solutions and clearly document and communicate the options More ❯

About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch … ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware … number of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level More ❯

a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server … resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of More ❯

expanding the market share of the company's packaging products. Market Intelligence: Conduct market research to stay informed of industry trends, competitor activities, and customer needs to identify potential areas for growth Product Expertise: Provide expert guidance on packaging solutions, educating clients on the benefits of sustainable packaging and … needs and sustainability goals. Negotiation & Deal Closing: Lead the negotiation and closing of sales contracts, ensuring that terms align with company objectives while meeting customer expectations. Cross-functional Collaboration: Work closely with the marketing, operations, and customer service teams to ensure successful project delivery and customer More ❯

and expanding the market share of Seda s packaging products. Market Intelligence: Conduct market research to stay informed of industry trends, competitor activities, and customer needs to identify potential areas for growth. Product Expertise: Provide expert guidance on packaging solutions, educating clients on the benefits of sustainable packaging and … needs and sustainability goals. Negotiation & Deal Closing: Lead the negotiation and closing of sales contracts, ensuring that terms align with company objectives while meeting customer expectations. Cross-functional Collaboration: Work closely with the marketing, operations, and customer service teams to ensure successful project delivery and customer More ❯

document resolutions. Proactively ensure clients are utilising the software efficiently. Required Skills & Experience: Strong professional communication skills and prior experience in technical support or customer service. Proficiency with Microsoft products, including Windows OS, Word, Excel, and Outlook. Excellent numeracy and analytical skills, with the ability to generate reports and More ❯

+ OTE We are seeking a proactive Internal Sales Executive to join our growing, fast-paced sales team focused on connectivity solutions for the Service Provider market. You will primarily be targeting SME and Enterprise markets, developing strategic relationships with existing accounts and prospecting new customers. Key Responsibilities: Proactively … engage prospects and manage existing customer relationships. Support larger account activities and identify cross-selling opportunities. Collaborate with internal teams across technical support, marketing, operations, and finance. Ensure accurate CRM records and meet sales targets. Maintain up-to-date product knowledge and support team members as needed. Requirements: Minimum … years of sales experience, ideally in tech or distribution. Proficient in MS Office and CRM systems. Excellent communication, time management, and customer service skills. Positive attitude, commercial awareness, and ability to work independently. Some understanding of telecoms or networking products is desirable. If you'd like further information More ❯

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 1+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of More ❯

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of More ❯

an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to More ❯

works well in a team and enjoys contributing to the group. The ability to maintain professionalism and work well under pressure, whilst maintaining good customer service, is key. Start date can be negotiated. Essential The following criteria will be assessed at shortlisting (S), at Interview (I) or both More ❯

to develop their sales and account management skills. Key Responsibilities Build and then maintain client relationships within our self-serve event market, ensuring high customer satisfaction. Proactively identify and qualify new business leads within the self-serve market. Achieve individual sales targets through effective business development and account management. … and closing processes. Stay informed about industry trends, competitor activities, and market developments. Attend training sessions, industry events, and regular team meetings. Provide exceptional customer service to all clients. Qualifications and Skills Interest in or some experience with B2B sales, ideally within events, SaaS, or related technology sectors. … of Salesforce a bonus. Willingness to occasionally travel. Personal Characteristics Enthusiastic and eager to learn. Reliable and collaborative team player. Strong problem-solving abilities. Customer-focused mindset. Adaptable, flexible, and willing to undertake varied tasks. Why Join Us? Be part of an established, innovative company entering new markets. Opportunity More ❯

resolve technical issues for users Assist in managing hardware and software installations, upgrades, and troubleshooting Work closely with experienced technicians to develop technical and customer service skills Training Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for … Closing Date Friday, 23rd May 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Initiative Qualifications English & Maths GCSE, grade A*- C/9 - 4 (Essential) About the Employer More ❯

meet both individual and team targets. What they're looking for: Previous experience in a target-driven role with responsibility for managing your own customer pipeline. Excellent communication skills - both written and verbal - and the ability to build genuine rapport with customers. A positive, customer-first attitude with … allowance- to help you get set up comfortably. A dedicated learning & development budget- so you can continue to grow. Nice-to-have skills Communication Customer Service Negotiation Location: Reading, England More ❯

maintain the system will be essential. You will have: Experience of implementing new research systems and processes Experience of providing a high level of customer service, for example through running a system helpdesk and training new system users Proven project management skills, such as the ability to prepare More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

incoming calls from clients where appropriate and creating tickets. Arranging face-to-face and Teams meetings with the team or running them independently. Monitoring customer tickets and tasks and responding to them where appropriate. In addition to these day-to-day responsibilities, the role encompasses several key objectives: Manage … designated existing customers, building relationships with the key decision makers in each business. Be the main point of contact for these customers in all customer-related matters. Upselling and cross-selling SolCo's products to existing customers. Retaining customers and renewing their contracts. Arranging regular account reviews. Be responsible … for all scheduled reporting that designated customers receive. Ensuring customers are happy with the service they are receiving and taking ownership of any issues raised. Working with the Sales Director to help win new clients. Work with the Sales Director to create case studies and articles on customer More ❯