14 of 14 ITSM Jobs in Scotland

Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer ...

making abilities. Ability to motivate teams and drive a positive working culture. Experience handling escalations and resolving operational challenges. Understanding of ITIL or IT service management principles is desirable. About the Team Leader Role This role is ideally suited to an experienced IT leader who enjoys balancing people leadership with ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

Engineering role Proven experience managing and coordinating technical projects and operational activities Strong understanding of BAU support within complex enterprise environments Good knowledge of ITSM processes, including incident, problem, and change management Strong organisational, planning, and coordination skills Excellent stakeholder management and communication skills, particularly when engaging with senior leadership ...

lead Network Engineering position Proven ability to plan, organise, and deliver technical projects Experience supporting BAU operations alongside project-based work Good understanding of ITSM processes including incident and change management Strong organisational and coordination skills with attention to detail Excellent communication and stakeholder management skills, particularly with senior leadership ...

modules. Key Skills & Experience: 5+ years of ServiceNow development experience ServiceNow CSA and CAD certifications Strong JavaScript, AngularJS and ServiceNow scripting expertise Experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM and TRPM Strong understanding of CMDB, CSDM, CI relationships and data quality controls Flow Designer, Workflows and Service Catalog ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows … knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem ...

solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure … Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM ...

complex financial services environment. Key Responsibilities Define end-to-end ServiceNow architecture aligned to enterprise standards and roadmaps. Design and implement solutions across ITSM, ITOM, ITAM, CMDB, IRM and related modules. Provide technical leadership, governance, and architectural oversight throughout project lifecycles. Lead integrations using REST/SOAP APIs, MID Server … practices. Required Experience 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Strong ServiceNow development and integration expertise. Deep knowledge of ITSM, ITOM, ITAM, CMDB, IRM, BCM, TPRM and related modules. Experience with Agile delivery methodologies. ServiceNow CSA and CAD certifications. ITIL Foundation certification. Strong stakeholder management ...

protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions Hands … development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls Strong experience in Flow Designer, Workflows, and Service Catalog development Experience with integrations using REST/SOAP APIs, MID Server ...