13 of 13 ITSM Jobs in Scotland

customers. Take ownership of tickets through to resolution, including communication with customers and other IT functions ensuring all updates are logged on our ITSM toolset. Prioritise and manage workload in line with SLAs and business impact. Troubleshoot end user IT related issues. Provide support with request fulfilment including ...

Outlook, Teams, OneDrive) Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ...

Analyst to join a large-scale enterprise technology environment supporting complex, global systems. This role sits at the intersection of data, architecture, and IT service management, playing a key part in aligning business data requirements with modern technology platforms. What you'll be doing Gather, analyse, and actively track asset ...

Shell) for automation and health-check/reporting Observability/SRE: alert tuning, performance and capacity analysis; tools include Splunk/ELK and Grafana ITSM discipline: ServiceNow/Jira; SLA/OLA adherence; clear incident communication and RCA Operations: daily/shift health checks, exception queues, dashboards, runbooks, KEDB Triage ...

Level 1/2 IT support role Strong Windows OS and Microsoft 365 support experience Comfortable with hands-on laptop hardware upgrades Familiarity with ITSM tools (ServiceNow, Freshservice or similar) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Apply today for immediate consideration. ...

Data Business Analyst* Strong SQL and relational database experience* Hands-on ServiceNow experience (CMDB/AMDB)* Data architecture and data lineage exposure* ITSM/ITIL and asset management knowledge* Strong stakeholder and communication skills If you're a Data BA with strong ServiceNow and data experience looking for a long ...

solving technical issues. Effective communication skills to assist users and collaborate with colleagues. Ability to work independently and manage priorities efficiently. Familiarity with IT service management tools and practices. Relevant certifications or qualifications in IT or related fields. Job Offer Competitive salary ranging from £26000 to £38000 Permanent position within ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

IT Support Manager Background in a legal or professional services environment Strong leadership, communication, and customer service skills Solid understanding of IT service management best practices This is an excellent opportunity to play a key role in a professional, high-standards organisation. If you’d like, I can tailor this … environments Experience managing Active Directory , Group Policy, and user access controls Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi) Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice) Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording) Understanding of cyber security best ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience … include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience/Change Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

work on day-to-day operations within a busy SOC, but also will have led SOC teams from a line-management, pastoral leadership, and ITSM perspective, ranging from SIEM use case tuning, to employee appraisals, KPI's and reporting metrics. About the Organisation Registers of Scotland (RoS) manages 21 land … with Technical Product Manager and Security Architect to ensure SOC capabilities align with enterprise security architecture and strategy. Ensure SOC processes are integrated with ITSM systems for effective incident, change, and problem management. Develop and maintain scenario-based runbooks and technical procedures for incident response. Engage with project teams ...