14 of 14 ITSM Jobs in Scotland

/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS ...

Essentials/Cyber Essentials Plus Experience managing infrastructure and service desk teams Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations) Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. ...

hybrid) Excellent stakeholder management and communication skills Desirable Experience delivering projects in regulated environments Vendor and third-party management experience Familiarity with IT service management or operational change Additional Information This role is inside IR35 Hybrid working model, with on-site presence in Edinburgh Initial 10-month contract with potential ...

management and communication skills ** Experience coordinating BAU work and internal IT projects ** Confidence handling escalations and complex issues ** Experience with Jira, ServiceNow or similar ITSM tools ** Strong organisational skills and ability to manage competing priorities The offer: The role is based in central Glasgow with hybrid working (3 days ...

Tableau, Power BI). Exposure to Snowflake Cortex or GenAI/LLM tools in production. Agile delivery experience (sprints, backlog refinement) and knowledge of ITSM processes. Experience supporting AI-enabled or analytics-driven platforms at scale in regulated enterprises. What's Next: If you are ready to take the next ...

preparation, maintenance and storage of fieldwork equipment Maintain equipment inventory and consumable stocks through Excel and Asset management, an integral component of the UniDesk ITSM platform. Maintain registers of equipment for insurance purposes and ensuring that equipment has been tested and is fit for purpose Ensure regular maintenance of stored ...

second line IT support to internal users Act as the first point of contact for incidents and service requests raised through the IT service management system Troubleshoot and resolve issues relating to Microsoft 365, Windows operating systems, Active Directory and Azure Virtual Desktop Provide both remote and deskside support … process including account creation, access management and equipment setup Build, configure and deploy laptops, desktops and mobile devices Maintain accurate records within the IT service management and asset management systems Work closely with colleagues across the business to ensure a high level of customer service and support What ...

dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem). Identify and contribute to workflow and documentation improvements. Assist with creating and maintaining process guides and templates. Stakeholder … broader ITSM development. Experience within a regulated, security-focused financial services organisation. Apply Now This is an exciting opportunity to further develop your IT Service Management expertise. If you're proactive, eager to learn, and thrive in a collaborative setting, we'd love to hear from you. Apply today ...

readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

chat and occasionally phone during disaster recovery scenarios. Respond to user queries professionally, calmly, and efficiently. Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. Ensure incidents and service requests are managed in line with SLAs. Perform user administration and general technical support. Provide warm transfers … colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across one or more areas such … packaging. Provide technical support and solutions for staff, pupils and partners, ensuring issues are resolved within agreed service levels. Support a process-focused IT service management approach and contribute technical expertise to projects. Deliver specialist skills across areas such as client and server management, Unix environments, Wintel, security and networking ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...