10 of 10 SLA Jobs in Scotland

ensure seamless end-to-end delivery Service Delivery Management Own the full lifecycle of customer-facing service streams Maintain industry-leading SLA and KPI performance Oversee service governance: incident, problem, and change management Drive predictable, scalable delivery through strong operational processes Customer & Stakeholder Engagement Act as a senior point ...

assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

These roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer ...

time management. Key Responsibilities: Complete statutory and non-statutory maintenance of critical electrical assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Report and track issues via the appropriate management tool Keep management and other ...

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

accurately and on time. Key responsibilities: Lead, coach, and performance-manage a fast-paced data team Oversee end-to-end data intake and ensure SLA delivery Define and track productivity metrics and data quality standards Resolve issues quickly, driving root cause fixes and improvements Streamline processes through standardisation and automation ...

across servers, storage, virtualisation, networking, security, desktop, mobile and application deployment. You will be delivering technical support to staff and partners, resolving incidents to SLA timescales, and contributing to service improvement, continuity planning and change management. You will also provide specialist skills within your technical area while also supporting … infrastructure across servers, storage, virtualisation, networking, security, desktop, mobile and application deployment. Provide technical support to staff, pupils and partners, resolving incidents within SLA targets. Deliver specialist skills in areas such as Wintel, Unix/Linux, Oracle/Solaris, networking, client/server management and technical security. Support all areas ...

We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance ...

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...