16 of 16 SLA Jobs in Scotland

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

SC clearance. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

capacity to members of the team for all service request tickets that relate to cyber security. Ensure the team comply with agreed service desk SLA's. Look to adopt and get more value from our existing Microsoft Licensing Agreement. Work closely with the Security Operating Centre and Networking engineers, to More ❯

needs are met promptly and effectively. WHAT YOU WILL BE WORKING ON Ensuring all issues are logged within the helpdesk system and resolved within SLA's Managing and troubleshooting tickets to resolution Overseeing asset management, working with a third-party vendor, and ordering any new hardware (laptops, mobiles, tablets) Assisting More ❯

Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA'S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not More ❯

of ICT services within the Authority, with a focus on Microsoft 365 applications, SharePoint, and PowerPlatform tools. The role involves upholding the ICT Service Level Agreement, managing M365 applications, providing user support and training, and supporting decision-making processes. Additionally, the post holder will facilitate the Fire and Rescue Authority More ❯

accordingly Liaise with internal teams, contractors, and clients to ensure timely resolution of issues Produce daily, weekly, and monthly reports on job statuses and SLA performance Maintain accurate records of communications and job updates Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: Previous experience in a More ❯

management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate More ❯

customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk. More ❯

to-Day Responsibilities\n\nDelivering exceptional service levels to our clients at all times.\nPromptly responding to and arriving at client sites within set SLA response times.\nRepairing reported mechanical and IT issues on devices, and conducting regular scheduled preventative maintenance.\nStaying updated with all service bulletins.\nNetworking equipment, including More ❯

Day-to-Day Responsibilities Delivering exceptional service levels to our clients at all times. Promptly responding to and arriving at client sites within set SLA response times. Repairing reported mechanical and IT issues on devices, and conducting regular scheduled preventative maintenance. Staying updated with all service bulletins. Networking equipment, including More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

Senior Field Engineer - Server and Storage experience Covering Scotland and North England Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance Our client, who are a channel-only partner for More ❯