1 to 25 of 34 SLA Jobs in Scotland

Excellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority Knowledge Management, KB article ownership for SME’s and regular review/updates Executive user support to key stakeholders and senior management. Managing ...

Excellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority* Knowledge Management, KB article ownership for SME’s and regular review/updates* Executive user support to key stakeholders and senior management.* Managing ...

system upgrades, office technology deployments, and technology improvement initiatives as required. We would love to hear from you if you have: Experience working within SLA targets and ability to manage workload based on business impact and urgency. Experience using an ITSM platform such as FreshService, ServiceNow or Jira Service Management. ...

Relevant Microsoft or technical certifications. Job responsibilities Provide 2nd and 3rd line technical support across Microsoft-centric customer environments, ensuring excellent service delivery and SLA performance. Monitor, maintain, and optimise customer infrastructure, cloud platforms, and security solutions to maximise reliability and performance. Troubleshoot complex incidents and collaborate with customers ...

support experience. Location: Glasgow (onsite full time) What you’ll do Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a <2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...

cloud hosted and privately hosted environments. You will be self‐motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA's. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

breadth and depth across infrastructure technologies to understand technical discussions, challenge weak diagnoses and recognise when an investigation is heading in the wrong direction. SLA performance and continuous improvement sit with you, and the role stays hands-on rather than managing from a distance. Responsibilities Build a structured development pathway ...

repairs and replacements where appropriate. Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications. Manage personal ticket queue to SLA, prioritizing incidents and service requests. Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting. Maintain accurate incident records and update ...

network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT assets, configurations, and support procedures . ...

vendors to deliver the right sized solutions for the business to provide management regular updates on project activities, delivery, call tickets and SLA performance To ensure activities are provided in-line with the IT Acceptable Use Policy and Security Policy Assist management with development of CS/OT/ ...

using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation ...

Clearance Experience with Low Earth Orbit (LEO) solutions (advantageous) Exposure to Ubiquiti solutions (advantageous) Ability to perform consistently in a high-pressure, SLA-driven environment Strong attention to detail and excellent communication skills A customer-focused approach alongside solid technical capability Private medical insurance On-site parking Company pension ...

team leader, including providing guidance and coaching to colleagues. Experience managing incidents, faults and service requests through to resolution in a fast-paced, SLA-driven environment. Strong working knowledge of voice operations and telephony technologies, including SIP/VoIP, UCaaS, CCaaS and hosted telephony. Strong analytical and problem-solving skills ...

Attributes What You'll Bring Significant experience managing enterprise infrastructure environments. Strong Microsoft Azure and hybrid infrastructure knowledge. Experience leading technical teams. Vendor and SLA management experience. Excellent troubleshooting, stakeholder management and communication skills. Experience within aviation or another highly regulated industry would be advantageous. Personal Attributes Calm under pressure. ...

Experience of working in teams.* Mechanical, electrical, or electronic aptitude* Basic network systems knowledge* PC Literate* Full UK Driving LicenceDesirable:* Experience of working on SLA-driven contracts* Basic fibre optic experience* Microsoft Office skills* Minor civils experience* Bachelor's degree in engineering #J-18808-Ljbffr ...

liaison between internal teams and external managed service providers to ensure incidents and service requests are correctly routed and resolved within SLA targets. Supporting the Senior IT Service Manager and Head of Platform with escalated incidents and support issues. Driving a user-centred approach to service support and continuous service ...

ASA Recruitment’s client, a Public Sector organisation with offices in Edinburgh and Glasgow, is seeking an IT Support Analyst for an initial 6 month contract (inside IR35) at a daily rate of £200-£250 ...

team. You will provide 2nd and 3rd line support across Microsoft-centric environments, resolve complex issues, and contribute to service improvements while meeting SLA targets. You'll work closely with customers, partners, and Account Managers to maintain infrastructure, security, and cloud platforms, with opportunities to expand skills in automation ...

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

model with office presence in Glasgow/Aberdeen. The role emphasises collaboration, strong communication, and the ability to multitask across programmes while maintaining customer SLA commitments and on-call #J-18808-Ljbffr ...

deploy, and maintain database systems and solutions Provide expert technical guidance to colleagues, stakeholders and customers Support database systems to ensure availability, performance and SLA compliance Manage database security, integrity, and compliance with data standards. Develop, implement, and maintain backup and disaster recovery procedures Deploy and configure database solutions into ...

Calero in Edinburgh seeks a Junior MDM Analyst to deliver managed services within SLA using Calero software solutions. You will process customer requests, maintain market data inventory, and prepare reports. The role emphasizes data analysis, Excel proficiency, basic SQL, and strong communication with customers. You will join a global team ...

client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland. Main Responsibilities SLA-driven EPOS and IT support for hospitality, retail, and healthcare outlets. Diagnosis and rectification of EPoS, networking, and network devices. Project work including AV, digital signage, and customer rollouts. ...

VINCI Energies UK & RoI is seeking a network technician responsible for deploying and supporting network infrastructure across a large geographical area. The role focuses on installing, configuring, and maintaining switches, routers, wireless access points and ...