19 of 19 SLA Jobs in Scotland

processes. • Experience supporting collaboration platforms and meeting room technologies. • Strong interpersonal, communication, and customer service skills. • Ability to prioritise and manage workload effectively within SLA-driven environments. • Eligibility for UK Security Clearance or willingness to undergo the clearance process. #LI-LW1 Together, as owners, let's turn meaningful insights into ...

providing ‘how to’ advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed ...

primary 3rd line escalation point for BAU incidents and service requests Own day-to-day service desk operations and ensure strong SLA performance Work closely with wider IT teams on escalations, projects, and improvements Drive process improvements aligned to ITIL best practices Technology Environment You’ll be working across ...

technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent ...

primary 3rd line escalation point for BAU incidents and service requests Own day-to-day service desk operations and ensure strong SLA performance Work closely with wider IT teams on escalations, projects, and improvements Drive process improvements aligned to ITIL best practices Technology Environment You’ll be working across ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

continuous improvement initiatives Manage stakeholders, risks and issues Essential Skills IAM Service Leadership Service Design and Service Transition Governance and Stakeholder Management KPI and SLA Management Expertise across IGA, MFA, SSO, PAM and PKI Hybrid IAM environments Desirable Active Directory Microsoft Identity Manager (MIM) Microsoft Entra ID Okta BeyondTrust ...

continuous improvement initiatives Manage stakeholders, risks and issues Essential Skills IAM Service Leadership Service Design and Service Transition Governance and Stakeholder Management KPI and SLA Management Expertise across IGA, MFA, SSO, PAM and PKI Hybrid IAM environments Desirable Active Directory Microsoft Identity Manager (MIM) Microsoft Entra ID Okta BeyondTrust ...

service design and detailed target operating model (TOM) Lead transition activities, knowledge transfer (KT), and shadowing Provide IAM service leadership and governance KPI/SLA tracking and reporting Drive continuous improvement initiatives Stakeholder management Risk and issue management Your skills and experience Experience leading IAM services in hybrid environments Deep ...

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

development, look no further! Responsibilities: Logging support calls received via email and telephone into CRM Responding to and resolving support calls in respect to SLA’s Follow set-out escalation process where applicable Log and maintain any ongoing site issues in Customer Issues Log Maintenance of customer’s server sheets ...

Install, commission, test, and troubleshoot telecoms and networking equipment. Support 1st line assurance activities on a 24/7/365 basis, meeting agreed SLA targets. Complete site surveys, risk assessments, project documentation, handover packs, and service records. Monitor progress against delivery plans and escalate risks or issues where required. ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Comm... CRWG1_UKTJ ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) Excellent knowledge of routing switching and data networking IP networking ...

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends ...

installation services across Scotland. This is a fully field-based role requiring flexibility to participate in a 24x7x365 support environment while ensuring contractual SLA targets are consistently achieved. The successful candidate will be responsible for delivering installations, fault resolution and maintenance activities across customer sites, whilst ensuring all relevant updates … effectively to the client's Service Support Desk. Field Telecoms Engineer Key Responsibilities Provide first-line assurance support on a 24x7x365 basis, ensuring agreed SLA targets are achieved. Install, commission and support telecoms networks and associated equipment across Scotland. Carry out planned and reactive maintenance activities on customer sites. Monitor ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...