26 to 50 of 86 SLA Jobs in Scotland

for managing the commercial relationship between Biffa and its Major and SME clients. The role includes overseeing financial performance, growth, contractual negotiations, KPI and SLA compliance, customer satisfaction, and retention. Your Core Responsibilities Implement business account plans, ensuring service success, contract compliance, retention, and pricing negotiations. Retain corporate clients through More ❯

and maintain excellent customer service via; Phone, Email and The Portal. Liaise with internal customers to ensure that services are being delivered. Work with SLA's whilst delivering efficient resolutions towards First Time Fix Rates. You will suit the role if you have Excellent communication skills both verbal and written. More ❯

management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate More ❯

management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

to effectively interface with a wide variety of people and roles from junior engineers to senior leaders PREFERRED QUALIFICATIONS Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics. Hands on experience in Cloud technology is a plus. Hands on experience distributed applications/enterprise applications is a More ❯

throughout the estate for hardware and software. Liaising with both internal and external colleagues to ensure service is provided in line with expectations and SLA’s. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive More ❯

scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily More ❯

Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments. Manage people engagement, recruiting, and staffing to optimize delivery targets. Job Requirements: Advanced proficiency in Workday Core HCM Advanced proficiency in Workday Core Compensation More ❯

suppliers for specific system IT DR plans Act as IT liaison between clients, 3rd parties and Group IT Liaison with IT suppliers to provide SLA reporting, analysis and resolution of ‘business as usual’ IT services, e.g. service ticket resolution, systems availability Knowledge, Skills and Abilities ESSENTIAL Degree level qualification or More ❯

effective communication to ensure daily tasks are completed with a high degree of accuracy. Maintaining ownership of any request until resolution and meeting agreed SLA’s. Taking ownership of key operational processes within the operations domain. Identifying and resolving technical issues, using Python scripts with a variety of workflows, and More ❯

effective communication to ensure daily tasks are completed with a high degree of accuracy. Maintaining ownership of any request until resolution and meeting agreed SLA’s. Taking ownership of key operational processes within the operations domain. Identifying and resolving technical issues, using Python scripts with a variety of workflows, and More ❯

To be successful, you will have: Engineering/Professional qualification Previous experience in overhead line design or construction with Electrical Engineering. Experience of contract & SLA management. Relevant network construction and operational experience preferred. General commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance. More ❯

You have proven experience in managing incidents, crisis response, and follow-up actions. You are skilled in supplier risk, including due diligence, contracts, and SLA oversight. You have experience leading on resilience, engaging senior stakeholders, and building a resilience-focused culture. You have strong analytical skills with a strategic approach More ❯

customer and the business. Delivers against Provisioning KPI s and influences and negotiates with other support departments to ensure they also deliver to agreed SLA s. Report on any failures, and feedback to relevant parties as well as conducting root cause analysis and quality checks. Accurate and timely entry of More ❯

them deliver fast, reliable, secure, compliant and consistent solutions. We offer the world's most extensive base of open source software, backed by comprehensive SLA support, FIPS-certified cryptographic compliance, and security commitments that meet HIPAA and FedRAMP standards. We are the top-rated operating system for developers. Partnering with More ❯

the current IT role holder as needed Liaising with internal teams and external IT providers to ensure continuity and service quality Reporting and monitoring SLA and KPI performance for ICT service delivery Maintaining an IT asset map and register Assisting with IT policy updates and ensuring legal and security compliance More ❯

IFS user guides and process flow charts. Lead IFS functionality enhancements Key Driver Responsibilities Effective Technology Resolve 1st Line IFS Support tickets within department SLA's. Maintain clear and standard IFS user guides/process flow charts. Reliable Technology Regularly review and remediate IFS failed background jobs, application messages and More ❯

respect of your colleagues by being methodical, calm under pressure, and logical in your approach to troubleshooting, eager to satisfy project deadlines and target SLA’s. You will want to develop and become a recognised master of your profession. Mother will train you both internally and externally, providing ongoing remuneration More ❯

statutory maintenance of critical M&E assets Complete condition monitoring of critical IT assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the More ❯

success Feels strongly about technological and operational excellence Values accurate measurements over expert opinions Mindfulness when creating and managing infrastructure that we can meet SLA requirements and minimize downtime for customers Tools and Technologies: AWS (Kubernetes/EKS and ECS, WAF, NLB, ACM, Network Firewall, API Gateway, ACM, Secrets Manager More ❯

a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business. Role Purpose: The suitable candidate for this role will … to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver … and procedures. Discuss any assigned tickets for which you need assistance with senior colleagues or management. When a ticket is in risk of breaching SLA, escalate to management. Secondary responsibilities Execute recurring operational activities according to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft More ❯

with the Digital Ops teams. You will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. Desirable Experience:- Supervising staff Training Creating documentation Creating Procedures Role:- Hybrid Role - One day a week in the office Permanent Role - £31.5 More ❯