26 to 34 of 34 SLA Jobs in Scotland

compliant, and continuous operation across the MSAI Scotland campus (DC1-A, DC1-B, DC3). You will lead the operations team, own uptime and SLA performance, manage contractors and budgets, and maintain health, safety and regulatory compliance in a critical environment. You will report to the VP Infrastructure on performance ...

safe, compliant and continuous operation of the MSAI Scotland campus (DC1-A, DC1-B, DC3). Key responsibilities: Own uptime, availability and SLA performance across all halls. Lead the operations team and set shift and maintenance schedules. Manage contractors, budgets and supplier relationships. Own health, safety and regulatory compliance. Report ...

cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management … services including testing and invocation. • Budgetary delivery of agreed services against budget. Dimensions • Delivery of agreed SLAs across appropriate suppliers. • Compliance with enduring SLA management framework. • Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support. • Capable ...

## Customer Technical Support EngineerApply: Edinburgh, UK (ZUK129): Full time: Posted Today: R67285## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

IT Support Engineer An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in ...

Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions. Responsibilities: Process requests from our customers in a way that will delight them Maintain market data inventory accurately using Calero’s cutting edge MDM software Reconcile and process vendor invoices … participate in regular service review meetings or conference calls with customers and relevant staff members Monitor and report on a regular basis, regarding Service Level Agreement metrics Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures Promote the managed service ...

1. Overview Deployment, Installation and utilization of network technology including firewalls, switches, routers, wireless access points and the like, operating in a SLA environment and providing network infrastructure support across a large geographical area. 2. Our Mission Statement Novo Technologies provides safe and best operating practices for all our staff … strict policies and processes around security and data protection. Maintaining and managing the content and accuracy of the customer’s asset database. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Co-ordination ...

At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe who ...