1 to 25 of 27 1st Line Support Jobs in the South East

1st Line Support EngineerLondonBoutique MSPSalary - Up to £35K + Benefits | London 1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that … supports a range of boutique hotels and commercial clients across Central London. Location: Covent Garden, London (office-based with regular site visits in Central London) The Role As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients - mainly boutique hotels - helping resolve IT issues and carrying … a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role. Key Responsibilities: Provide 1st line IT support to clients on-site and remotely Carry out BAU and project-based support tasks Escalate more complex issues when needed More ❯

1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900. My client is a small but established and growing IT services company with offices in Central London and Kent. Due to on-going success they have an immediate requirement for a 1st Line Support Analyst. As 1st Line Support Analyst you will be a natural troubleshooter with a solid technical background in supporting technology such as Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP etc. Anyone with the or working towards the MS-900 certification would be a massive benefit. Along side your technical skills it … is essential that the 1st Line Support Analyst has exceptional communication skills and is driven by outstanding customer service. This is a fantastic opportunity to join a dynamic and fast growing MSP with some great clients. A fabulous opportunity to grow your technical skills, experience and career. This is an office based role in Chatham More ❯

1st Line IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯

First Line Support Technician * Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients.* Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience.* Immediate start … continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email … for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active More ❯

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

Role : 1st Line Support Engineer Location : Portsmouth (Onsite) Salary : £25,000 - £28,000 MSP Environment | Clear Path to 2nd Line | Fast-Paced, High-Performing Tech Team Were partnered with a specialist Cloud & Infrastructure Consultancy based in Portsmouth, known for delivering enterprise-grade solutions across the UK. Theyre now looking for a driven and … capable 1st Line Support Engineer to join their growing team. This is an onsite role working within a fast-paced Managed Service Provider (MSP) environment. Youll be the first line of support for a wide range of technical issues, gaining vital exposure to enterprise tools, client systems, and senior engineers. If … youve already built a solid foundation in IT support and have 1.5+ years MSP experience, this is the perfect platform to progress quickly into 2nd Line and beyond. Required Skills: Minimum 1.5 years experience in an MSP or fast-paced support environment Confident supporting Windows 10/11, Active Directory, Microsoft 365 Familiar with More ❯

understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London. This position is responsible for the following: Provide 1st line support … installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 Microsoft Office 365 Exchange & One Drive Microsoft Active Directory … and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic, ability to motivate others and a positive willingness to get involved. Liaising with external support vendors. The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of More ❯

1st Line Support Technician I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment. Responsibilities … Act as the first point of contact for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more Requirements Minimum … Annual bonus of up to 5% 22 days holiday, increasing to 25 days with tenure Company laptop and training opportunities Regular team events and personal development support This role offers a career-defining platform for someone eager to advance in the IT services industry. Apply now to learn more ONLY if you have the desired skills. More ❯

Graduate/1st Line Support - SQL/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o … Databases/basic SQL o Remote Access Tools Entry level role - salary in the region £24-27K Apply now for immediate consideration and interview this week! Graduate/1st Line Support - SQL/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they’re very interested in … having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information … using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead 1st Line IT Support Technician - skills & experience: • Experience in using Windows Server/Active Directory• Experience in using Office 365 Admin• Exposure to Cloud support (desirable More ❯

1st Line IT Support Technician - Newbury - £26,900 to £30,500 + bonus Newbury/Berkshire growth organisation are looking to add an IT Support Technician/Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support … of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems … solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact (see below) 1st Line IT Support Technician - Newbury - £26,900 to £30,500 + bonus More ❯

Entry level 1st Line Support - Tech Company in Guildford - Up to £28k My client is a leading e-commerce company for Electronics repair and retail. Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries. You will be part of a … growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a 1st Line Support member, you will be tasked with the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring … launching of new clients. Working with third-party partners to resolve issues with API integrations. This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest please apply More ❯

A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and … experience. Key Responsibilities Act as the first point of contact for technical support across the business. Deliver a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors … and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. Ensure compliance with IT policies and procedures. Maintain and update technical documentation and contribute to team knowledge sharing. Collaborate with senior support colleagues to develop technical skills. Support team members More ❯

Join a not-for-profit organisation and play a key role in delivering and managing IT support... 1st Line Support Team Lead £35,000 – 40,000 Hybrid – 3 days a week in office near Chandlers Ford Your new company... This large housing association do more than just build houses. They invest heavily into local communities … of retail brands and lots more. Your new role... You’ll still be hands on in technical support but will also be leading and inspiring a fantastic 1st line team to deliver excellent service to colleagues across the business. Technical knowledge is key and you’ll be a key point of escalation for any complex … and will continuously look for ways to improve service and support functions. About you... Some skills and experience you’ll bring to the role: Excellent experience in 1st and 2nd line support. Good leadership/management skills and experience and the ability to mentor and guide junior colleagues. Technical knowledge in Microsoft products and in More ❯

Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows … devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas … ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general 1st line IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning More ❯

Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows … devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas … ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general 1st line IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning More ❯

Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows … devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas … ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general 1st line IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning More ❯

Product Support Technician - 1st Line Hours: 35 hours per week Shift pattern: Monday - Friday, working 7 hours shifts between 7am - 7pm (35 hours per week) plus on call with additional payment Salary: £23,000 per annum Location: Office based New Milton Hampshire This role is a UK based role and any hybrid/remote work … are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industry THE ROLE You will be part of the Digital Support team which … is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form. Logging and assigning cases via our case management system, quickly and accurately. Providing an initial triage to support cases and ensuring that first response SLA's are adhered to, coordinating rapid and appropriate responses keeping the More ❯

Providing 1st and 2nd line IT Support to our customers •Monitoring Customers' Infrastructure via RMM solution Role Your primary responsibilities & duties will include: Providing 1st and 2nd line IT Support to our customers Monitoring Customers Infrastructure via RMM solution Following escalation procedures to ensure Service Level Agreements are met Managing … At least 20% of your working hours will be spent training or studying. ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification Over 90% of our Apprentices move on to permanent … C/4 + (Essential) About the Employer GUIDANCE TECHNOLOGIES LTD We are Guidance Technologies your reliable and responsive IT partner Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and More ❯

1st Line IT Support Wimbledon/London based (Initially 2 days on site/3 days from home - then from April 2026 fully on-site) The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) 160 users Printer and peripheral troubleshooting Network patching … office being redesigned Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation Fully supported by our 2nd and 3rd Line team Training and certification programme For more information please apply asap Edward Mann acts as an employment business for temporary positions and an employment agency for permanent positions. Edward More ❯

Role: ICT Support Technician Location: Faringdon Salary: £28k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job … description The role will be based at a schools in Faringdon, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT … that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new More ❯

where we continually expand our expertise and nurture our talent with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users … experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. … users, responding to incidents and requests in line with company SLAs. Youll be part of a team that isthe first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. Youll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into More ❯

Job Title: 1st Line Technical Support Technician Why Join Us? Join a growing software solutions provider focused on delivering innovative, user-centric platforms across multiple industries. Work in a supportive team environment with structured onboarding, training, and progression opportunities. Enjoy a path to hybrid working following initial in-office integration and performance review. Contribute directly … improvement of real-world technology solutions. Collaborate closely with product and development teams in a company that values customer insight and continuous improvement. Key Role Responsibilities: Provide first-line technical support via phone, email, and service desk systems, ensuring timely issue triage and resolution. Document, escalate, and track support tickets accurately using internal systems. … Conduct testing of bug fixes and new product features in collaboration with development teams. Assist in maintaining support documentation, training materials, and internal knowledge bases. Support IT equipment setup for office users and new starters, including hardware and software configuration. Participate in a shared on-call rota following successful completion of probation. Key Attributes Required: Previous More ❯

PLEASE NOTE: THIS IS A TELECOMS TECHNICAL ROLE, NOT AN IT SUPPORT ROLE Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing … Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for the team. … Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating cross-functionally More ❯

This is an exciting opportunity for a skilled IT Support professional to provide technical assistance within a fast-paced property industry environment. The role requires a proactive individual with a solid understanding of technology systems and troubleshooting. Client Details The employer is a medium-sized organisation specialising in the property industry. Description Provide first-line technical … support to internal teams, resolving IT issues promptly. Assist with the setup, maintenance, and troubleshooting of hardware and software systems. Ensure the smooth operation of network systems and connectivity. Manage user accounts and access permissions for internal systems. Support the roll-out of new IT tools and systems across the organisation. Maintain accurate documentation of IT … best practices and system usage. Profile The Successful applicant will have exposure to: New starter creation within Hybrid Exchange MS Office troubleshooting Intune device and user management Desk support MS Teams meeting room support (Yealink and Creston devices) Laptop build through autopilot A successful IT Support professional should have: A strong background in IT More ❯