26 to 31 of 31 1st Line Support Jobs in the South East

delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills More ❯

Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What will you be doing? What Will You Be Doing? Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault … ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and … IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. ·????????Demonstrable experience of driving quality throughout a team and organisation ·????????Effective handling of More ❯

IT Support Analyst Location: Barbican Salary: £30,000 - £35,000 DOE Are you an IT Support Analyst looking for your next opportunity? About the company A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support … day IT troubleshooting and proactive advice Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company … s platform Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies. You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their More ❯

First Line Support Location: Basingstoke Salary: £21,000 Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. - £28,000 We are looking for a candidate to join our Group IT Service Desk in Basingstoke as First Line Support. You will be responsible for the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent … service to all staff across the group. Responsibilities: Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident More ❯

within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to all incoming support tickets Make sure that Client Documentation is well maintained Onsite visits to our clients’ offices to help them with IT Continue education by attending training sessions and reading technical More ❯

Start Date Immediate What We are Looking For We are looking for a Level 1 IT Support Analyst to join our team based in West Malling, Kent, working within the IT Managed Services division of our global IT managed services organisation. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. … the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage. More details on our company can be found on ourcareers More ❯