26 to 28 of 28 1st Line Support Jobs in the South East

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯

First Line Help Desk Support Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for … troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or appropriate escalation. Escalate complex or unresolved issues to second-line product or technical support teams with clear and detailed information. Keep customers informed of ticket progress and expected resolution times. Contribute to the knowledge base by documenting … solutions, workarounds and FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. Ability to troubleshoot application issues logically and methodically. Familiarity with enterprise software support More ❯

accuracy, and excellent service, with a culture that values learning, collaboration, and doing things properly. No experience needed, just bring your enthusiasm and curiosity, and our client will support your growth every step of the way. The role: Supporting business customers with a mix of technical queries, troubleshooting, product advice, and quote requests Working with our custom-built More ❯