1 to 25 of 42 Customer Engagement Jobs in the South East

seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic … leadership. Contract CRM Lead & D365 Specialist - Customer Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments ...

Technical Support/Applications Engineer who brings strong customer engagement skills and who enjoys working with end users to support and promote technical products will join a thriving High-Tech Company. Training provided. Travel will be required for approximately 25% of the time including Internationally. Applications are welcome … cameras. You may be a hobbyist or have worked in the Defence sector. You must be able to work independently and enjoy the customer facing engagement essential to this role. Qualified to HNC/HND/Degree level in an Electronic (or similar) Engineering discipline, youll hold ...

crafting responses to security inquiries within \"request for proposals\" (RFPs) and ensuring their prompt delivery. As the initial point of contact for addressing customer security concerns, they actively seek avenues to optimize the efficiency of the security customer engagement process. Moreover, they utilize structured methods and protocols … business partners. They take purposeful actions to guarantee global business units' compliance with relevant frameworks and conduct comprehensive reviews of proposed vendor engagement terms and conditions. Additionally, they apply the company's risk profile, offer pertinent feedback, and meticulously document any deviations from the established processes. Responsibilities: Assists ...

TITLE: Support Consultant RESPONSIBLE TO: Customer Services Manager LOCATION & HOURS OF WORK: At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some … across the UK & Canada ABOUT ROLE RESPONSIBILITIES: We are looking for a Microsoft Dynamics 365 Support Consultant who will be responsible for: Responding to customer support queries, logged via telephone, email and through our on-line customer support system Proactively Investigating Support calls and managing them through ...

experienced CRM Manager to join their growing manufacturing business in Medway . This is a key role responsible for managing and optimising their Customer Relationship Management (CRM) systems , ensuring data accuracy, and driving customer engagement through targeted campaigns. If you have a passion for data-driven marketing … strategy, this is the perfect opportunity to make an impact. Key Responsibilities Manage and maintain CRM systems to ensure accurate and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns. Monitor ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

solution sectors in particular, you will represent our clients' range of test and measurement solutions to generate new opportunities by penetrating deeper into the customer base with existing and new clients along with responsibility for maintaining existing business. This also includes working with existing 'warm' leads. The role requires … Lead pro-active sales effort across the UK for test and measurement solutions. - Telephone appointing and ability to fill own diary with prospect and customer visits. - Implement and execute sales campaigns and activity in target market areas/sectors. - Increase customer engagement to explore for new opportunities ...

demand ambitious innovation and thought leadership. Design and implement end-to-end Azure PaaS solutions to modernize key services like scheduling, delivery tracking, and customer engagement. Ensure performance, scalability, and security across national-scale deployments leveraging Azure best practices and DevOps automation. Gain access to endless learning opportunities. … Role As a PaaS Technical Architect (Azure PaaS), you will play a key role in modernizing critical service domains such as scheduling, delivery, and customer engagement by designing scalable, cloud-native solutions on Microsoft Azure. Operating in a rapidly evolving logistics sector, you will leverage cutting-edge Azure ...

client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis … success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights ...

provider. Your responsibilities will include: Designing robust Azure PaaS architectures to support application migration and modernisation across key business domains such as scheduling and customer engagement. Assessing existing on-premises systems and developing strategic roadmaps for seamless migration to Azure. Collaborating with stakeholders to gather requirements and translate them ...

applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level … Background: Minimum 5 years’ experience working with Microsoft Dynamics CE using Microsoft Dynamics CRM Online or 365. Strong experience with Microsoft Dynamics 365 (Customer Engagement, Sales, Service, Marketing, etc.). Proficiency in C#, .NET, JavaScript, and TypeScript for Dynamics 365 custom development. Experience with Microsoft Power Platform (Power ...

Expert to join a high-performing networking team delivering modern WAN solutions for enterprise and mid-market customers. This is a hands-on, customer-facing role where you'll design, deploy, and support secure, scalable SD-WAN environments while working closely with sales, pre-sales, and managed services teams. … solutions across multi-site environments Lead SD-WAN implementations and migrations from MPLS to broadband, LTE, and 5G Build hybrid WAN architectures tailored to customer needs Perform network assessments and produce HLDs and LLDs Configure and support routing, QoS, application-aware routing, and traffic steering Integrate SD-WAN with ...

roles you can take on in the market today. Why Voice Matters Some of the most valuable information inside modern companies lives in conversations — customer calls, internal meetings, sales discussions, onboarding sessions, and field interactions. Turning this spoken content into structured, actionable insight unlocks enormous potential. Voice enables … workflows, knowledge systems, and a rapidly evolving enterprise automation platform. What You'll Lead Voice Product Strategy & Discovery Lead voice strategy across internal and customer-facing workflows Conduct market and competitive intelligence across: Industry verticals (e-commerce, fintech, telco, logistics, SaaS, etc.) Product verticals (support, sales, onboarding, internal ...

client delivery and that project status reporting is accurate, timely and relevant Identifying and submitting further client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams Knowledge and Experience Essential: c.3+ years’ experience in Consultancy, Project Management, Business Analysis, Change Management and/ ...

leads. Reporting directly to the Head of Marketing, you will ensure that our marketing initiatives align with business goals, enhance brand awareness, and drive customer engagement within the digital transformation sector. The Marketing Manager will oversee lead generation strategies, campaign management, content creation, and partner relationship nurturing, particularly ...

where youll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. Youll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered all while growing your own skills in a fast-moving and innovative field. What … Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting ...

Product Manager role entails The successful candidate will serve as the central link between our customers and our internal teams. This role requires deep customer engagement to identify market needs and opportunities, especially where our existing technology can be leveraged for new markets. You will be responsible … Product Strategy: Develop the vision, strategy, and roadmap for positioning systems, focusing on expansion into new markets. Identify Opportunities: Conduct market research and analyse customer needs to find innovative uses for our existing technology. Prioritize Development: Manage the product lifecycle by defining and prioritizing features that are both customer ...

operational processes to identify inefficiencies and opportunities for AI-driven optimisation. Design, recommend and validate AI use cases and AI-enabled solutions to enhance customer engagement, automation, analytics, and sales conversion. Evaluate, select, and integrate MarTech tools and platforms, ensuring seamless API connectivity and data flow across systems. ...

content strategy and execution for CSIS and SecAlliance, creating and optimising high-impact content that supports brand positioning, demand generation and customer engagement across our cybersecurity and intelligence portfolio. You will be part of an ambitious and knowledgeable Marketing Team of 5, primarily based in Copenhagen. Responsibilities • Develop … matter-experts to build newsworthy stories • Use analytics and user behaviour data to measure performance, identify content gaps and continuously optimise based on traffic, engagement and conversion. • Optimise content for both traditional search (SEO) and AI-driven discovery (structure, metadata, intent, semantic search, RAG-friendly formats). • Build ...

team in London. This hybrid role combines onsite collaboration with remote flexibility, giving you the best of both worlds. Key Responsibilities: Manage and optimise customer success tools to improve client experience Collaborate with cross-functional teams to implement CSM strategies Analyse data to provide actionable insights for customer engagement Support process improvements and adoption of CSM tools Requirements: Experience with Customer Success Management tools Strong analytical and problem-solving skills Excellent communication and collaboration abilities Ability to work on-site 3 days per week in London ...

forward-thinking, technically advanced team that is reshaping how intelligent systems interact with the world. Working at the intersection of product, strategy, and customer engagement, you will lead the entire lifecycle of highly specialised technology products, from ideation and roadmap creation through to launch and beyond. This … teams to make product ideas commercially successful Explore how existing technology can be leveraged in new markets Influence long-term strategy through market research, customer insights, and competitor analysis Work closely with technical teams to integrate emerging capabilities into the product stack Be a technical voice in commercial discussions ...

Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates … maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What ...

Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates … maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What ...

rewarding and influential career. What you'll do Youll play a key role in shaping, designing, and delivering innovative solutions for our customers. Leading customer engagements by analysing requirements, gathering insights, and recommending effective, scalable solutions Acting as a Subject Matter Expert during presales activities, supporting opportunity qualification ...