22 of 22 Customer Insight Jobs in the South East

technologies. Job Summary: Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of my clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This role requires strong organisational skills, attention to detail, and the … management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain accurate records of customer insight, interactions, feedback, and engagement history Proactively identify opportunities for additional account growth and/or expansion Collaborate with marketing and alliance partner teams to support campaigns and More ❯

who use our industry-leading data to produce bespoke and semi-automated reports for clients. Working closely with the Head of Group Consultancy, you’ll help deliver tailored market insight that blends housing market trends with customer behaviour—drawing on the unique position of our estate agency network. You’ll also collaborate with the wider Connells Group & Hamptons … data-driven graduate with at least 2 years’ experience to join the Connells Group Consultancy team. You’ll help produce client-facing reports that combine housing market data with customer insight, supporting strategic decision-making for clients and business development across the group.This is a unique opportunity to develop advanced analytical skills, gain exposure to a wide range … ll be doing: Analyse proprietary and public datasets to produce tailored reports for clients Support the creation of semi-automated reporting tools and dashboards Blend housing market trends with customer insight to deliver commercially valuable analysis Work closely with the Head of Consultancy on bespoke client briefs and strategic reviews Collaborate with the wider research team to ensure More ❯

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has … a curious mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction … processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

Product Manager to join at an exciting stage of growth. The Role This is a newly created role where youll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. Youll play a central role in delivering digital products that include customer More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created role where you ll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, BPA and enterprise websites. You ll also contribute to go-to-market planning and support pre-sales when needed. What They re Looking For We are after someone commercially minded, organized, and passionate about creating real impact for end users. This suits someone who thrives in a scale-up environment, combining the pace of a More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

the product strategy for a dedicated portfolio, turning complex challenges into innovative, client-focused solutions that drive measurable results. As a trusted strategist and collaborator, youll immerse yourself in customer insights and market trends, uncovering opportunities to transform the way firms operate . From conducting deep research and defining bold product strategies to guiding cross-functional teams through execution More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights Dealing More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

for a Business Analyst to support a high-impact digital transformation programme. This is a remote opportunity to work with cutting-edge technologies and help shape the future of customer experience, data integration, and identity management. Key Responsibilities Collaborate with stakeholders to define and document business requirements Translate complex technical concepts into clear, actionable insights Support the design and … implementation of enhanced Azure B2C user journeys Work closely with engineering teams to ensure seamless API-first integrations Analyse data flows across Microsoft Customer Insights and Optimizely CDP Ensure alignment with GDPR, SOC 2, and HIPAA compliance standards Facilitate workshops, journey mapping, and process optimisation What You'll Bring Proven experience as a Business Analyst in digital or data More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. Translate market trends and customer insights into actionable product improvements. Lead cross-functional projects to launch new products and optimize existing ones. Support strategic accounts through implementation and ongoing technical guidance. Own and maintain … the ability to identify opportunities and solve problems proactively. Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. Translate market trends and customer insights into actionable product improvements. Lead cross-functional projects to launch new products and optimize existing ones. Support strategic accounts through implementation and ongoing technical guidance. Own and maintain … the ability to identify opportunities and solve problems proactively. Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support the More ❯

ll be doing? Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry. Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve. Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions. … app experience to keep customers inspired, engaged, and coming back for more. Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys. Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper. Location: This is a hybrid role based in London or Nuneaton, with More ❯

execution, with a particular focus on the Emerging Mid-Market segment . Key Role Responsibilities: Developing and executing go-to-market strategies for new product features and launches. Building customer profiles, targeting strategies, and messaging frameworks. Creating engaging marketing and sales enablement materials. Conducting customer research and insight gathering to inform product roadmap decisions. Partnering cross-functionally … B2B product marketing, ideally within the tech sector. EMEA experience would be highly valuable Strong background in end-to-end GTM planning and execution. Ability to leverage data and customer insights to shape strategy. A collaborative, self-motivated individual with excellent people skills and a "can-do" attitude. If you have the relevant background in B2B tech product marketing More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

Development Manager for a leading player in electronic manufacturing. This is a high-impact, client-facing role focused on driving growth through new business opportunities, market expansion, and strategic customer engagement. Ideal for someone with strong sales acumen, relationship-building skills, and experience in component distribution or manufacturing. Why This Role? Join a forward-thinking company at the cutting … . A deep understanding of the electronic manufacturing sector Proven success in meeting sales targets and driving growth. Excellent communication, negotiation, and relationship management skills. Strong market awareness and customer insight. Comfortable using CRM systems and working independently in a remote setup. ACS are recruiting for a Business Development Manager. If you feel that you have the skills and More ❯

Solutions Architect - Europe * Fantastic opportunity for an experienced Solutions Architect to work with enterprise customers across Europe.* Full-time, permanent role focused on solution design, technical delivery, and customer success.* Competitive salary (£62K - £80K) with equity (approx. 2,993-3,920 shares).* Fully remote position - UK-based candidates preferred, ideally London or within commuting distance for on-site … a bold mission to transform how software is created, they are empowering enterprises worldwide to succeed in a software-first world. What will you be doing? This is a customer-facing role for a technically strong Solutions Architect who can act as a trusted advisor to large enterprises. You'll work closely with engineering teams to design and implement … accelerate development productivity. From onboarding and proof of value through to renewal and expansion, you'll drive adoption of the platform, ensure technical success, and influence product direction through customer feedback. What will you need? * Proven experience as a Solutions Architect, Pre-Sales Engineer, or Technical Consultant.* Strong background working with enterprise customers on complex technical challenges.* Ability to More ❯