1 to 25 of 34 Customer Insight Jobs in the South East

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure … people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic More ❯

business activities, ensuring data accuracy and confidentiality. Cross-Departmental Coordination Liaise with technical teams, project managers, and consultants to align client expectations with deliverable outcomes. Provide market feedback and customer insights to the management team to support product development and service enhancement. Support the recruitment, onboarding, and development of junior business development staff as the company grows. Key Skills More ❯

contract , with strong potential to extend. You'll work on one of the agency's largest and most data-rich accounts, supporting a wide range of marketing, reporting, and customer insight projects. What You'll Do Deliver core MI and contractual marketing reports Support forecasting for marketing activity (campaign volumes, customer response, etc.) Conduct post-campaign analysis … and segmentation work Produce profiling, targeting, and customer journey insights Respond to ad-hoc analytical questions Manipulate large datasets within a SAS/SQL environment Improve and streamline existing reporting What We're Looking For Essential: Strong SAS programming experience Solid SQL skills (including SQL within SAS) Advanced Excel Power BI experience Background in marketing/CRM analytics (retail … within a wider 50-person data & analytics function Hybrid working: 3 days per week in central London Exposure to one of the UK's most complex and wide-reaching customer datasets Interview Process First stage: 1-hour video interview Second stage: On-site interview + presentation task Find out more and apply via the link below. More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation. Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting. Use analytics and customer insight to drive adoption, engagement, and retention across our SME base. Champion the learner and client voice through continuous discovery, testing, and iteration. Collaborate with technology and design More ❯

Manage relationships with external agencies supporting SEO and development. Collaborate with marketing, content, and design teams to maintain consistent digital standards. Measurement & Optimisation Monitor platform performance using analytics and customer insights. Conduct regular content and UX audits to drive continuous improvement. Use data to optimise user journeys and engagement. About You Must Have: CMS experience (e.g., Contentful, Umbraco). More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences … for our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring data … science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field operations … to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data Science Leadership: Mentor team members, present insights clearly to technical and non-technical audiences, and ensure best practices in analytical workflows. Technical Delivery: Engineer and optimise analytical More ❯

of a product or a set of complex product features. This individual is responsible for crafting and executing a commercially successful product strategy, informed by both qualitative and quantitative customer insights. Operating with minimal supervision, the role involves leading cross-functional project execution and driving measurable product outcomes. They will build strong relationships with technology teams to identify and … implement solutions that address customer needs. They will be recognised as a key stakeholder in evaluating and providing feedback on new feature proposals. Works in partnership with Technology to build prototypes and solve complex design challenges using agile methodologies. This position demands strategic thinking, a strong customer focus, and the ability to deliver impactful product solutions in a … dynamic and fast-paced environment. Responsibilities Understands customer needs and market trends through direct engagement and analysis. Liaises with stakeholders and users of the system to understand and prioritize requirements Develops and subsequently owns the short- and long-term roadmap for the product Aligns team efforts to deliver customer-centric solutions and segment-specific strategies. Uses data and More ❯

Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home. We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you’re commercially driven, strategic … regional performance and market trends. Ensure timely and accurate submission of all sales orders, documentation, and commission claims. Keep detailed information in ArtiCAD’s CRM system, including lead intelligence, customer insights, and visit notes. Work towards achieving monthly and annual sales targets, consistently meeting or exceeding set KPIs. Key Requirements: Located within the South East Region. Greater London, Buckinghamshire … We care about community, regularly supporting charity initiatives and work experience schemes. We champion innovation and bold ideas – your voice matters here. We’re committed to delivering an exceptional customer journey. We encourage every team member to strive for their best self. Benefits: Car allowance Company events and team-building activities Cycle to work scheme Employee Retail Discount Portal More ❯

have full UK right to work and be able to commute to central London three times per week. ABOUT THE BUSINESS This organisation is a well-established marketing and customer communications specialist supporting a range of high-profile public and commercial sector accounts. The team works on large-scale, data-rich programmes, helping clients understand customer behaviour, improve … programme with a uniquely rich dataset covering millions of UK households. The account is known internally as one of the most analytically demanding and rewarding, offering exposure to deep customer lifecycle analysis and large-scale operational reporting. THE TEAM You'll join a dedicated Marketing Science function made up of analysts, planners, and data specialists working collaboratively across reporting … forecasting, targeting, and customer insight. The immediate team consists of seven Analysts plus a dedicated Data Planner who translates analytical outputs into presentations and recommendations. This is a highly experienced analytics environment with access to wider technical specialists (c. 50 people) and opportunities for exposure to senior stakeholders. THE ROLE You will support ongoing analytical programmes and upcoming project More ❯

Job Description As a Senior User Experience Researcher within the business accelerator team, you will work alongside design, product, content, and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products, working with stakeholders across functions and levels to have an impact at all stages … manage new consumer and business-facing products and solutions. We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences. Culture is important to us … customers. We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside design, product, content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful and customer focused products. You will work with stakeholders across functions and levels and have More ❯

DOE A CRM Manager is required to join a highly regarded organisation to take ownership of a modern marketing technology stack and play a key role in enabling personalised, insight-led marketing activity across a global brand. You'll be the technical specialist supporting the Marketing Communications team, ensuring platforms, data flows, and integrations run smoothly and deliver maximum … value. For this CRM Manager role, you'll manage the configuration and optimisation of core Marketing Automation tools, help shape customer data strategy, and support the delivery of targeted campaigns using technology such as MS Dynamics Customer Insights, analytics platforms, and integrated marketing systems. You'll work closely with marketing, digital, and data teams to improve segmentation, reporting … and automation, making sure the business can execute high-quality, measurable campaigns. Responsibilities: Owning and refining the organisation's marketing technology platforms to support campaign and insight needs. Managing integrations, data pipelines, and connectivity across systems to ensure reliable and accurate information flow. Collaborating with marketing and data teams to build advanced segmentation, customer insights, and reporting dashboards. More ❯

DOE A CRM Manager is required to join a highly regarded organisation to take ownership of a modern marketing technology stack and play a key role in enabling personalised, insight-led marketing activity across a global brand. You’ll be the technical specialist supporting the Marketing Communications team, ensuring platforms, data flows, and integrations run smoothly and deliver maximum … value. For this CRM Manager role, you’ll manage the configuration and optimisation of core Marketing Automation tools, help shape customer data strategy, and support the delivery of targeted campaigns using technology such as MS Dynamics Customer Insights, analytics platforms, and integrated marketing systems. You’ll work closely with marketing, digital, and data teams to improve segmentation, reporting … and automation, making sure the business can execute high-quality, measurable campaigns. Responsibilities: Owning and refining the organisation’s marketing technology platforms to support campaign and insight needs. Managing integrations, data pipelines, and connectivity across systems to ensure reliable and accurate information flow. Collaborating with marketing and data teams to build advanced segmentation, customer insights, and reporting dashboards. More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app . You'll lead Agile … teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

sales, business development and marketing to create and influence the implementation of one Unipart improvement roadmap to increase usage and value from the CRM (including segmentation) Develop reporting on customer funnel performance, measuring against KPIs and benchmarks and supporting on developing consistent reporting Establish data quality checks (automating where possible) to ensure data quality meets specified quality and legal … leads and support operational needs Set up templates (reports, dashboards, forms etc.) to optimise consistent use across the teams Keep up to date with CRM innovation to continually improve customer engagement Assist with creating, editing and A/B testing HubSpot landing pages, forms, and CTAs - liaising with relevant stakeholders throughout the process. Managing HubSpot landing page and email … and do your best work every day. You may also have experience in the following: Marketing analytics, Campaign performance reporting, Data-driven marketing, Marketing ROI, Marketing dashboards and KPIs, Customer funnel analysis, Marketing data quality, B2B marketing operations, Commercial Effectiveness Manager, CRM Manager, CRM and Marketing Automation Manager, Marketing Effectiveness Manager, Commercial Performance Manager, Growth Operations Manager, Revenue Operations More ❯