IT Support Jobs in the South East

26 to 50 of 129 IT Support Jobs in the South East

IT Support Technician

Broadbridge Heath, Horsham, West Sussex, England, United Kingdom
First Recruitment Services
You will be working with a fast-growing managed services company that specialises in delivering IT, print, and communications solutions to businesses across the UK. They are looking for an IT Support Technician to join their dynamic support team. This role is the first point of contact for IT support, providing technical assistance, troubleshooting … and resolving issues to keep business operations running smoothly. IT Support responsibilities: Respond to client IT support requests via phone, email, and ticketing systems. Troubleshoot hardware, software, network, and peripheral issues. Manage and update support tickets, escalating complex issues appropriately. Assist with IT installations, upgrades, and ongoing maintenance. Communicate clearly and professionally with clients … to ensure timely resolution. Contribute to maintaining a knowledge base and technical documentation. Skills & experience required: Previous experience in IT support or helpdesk roles preferred but not mandatory. Solid understanding of Windows OS, Microsoft 365, and basic networking concepts. Strong problem-solving skills and a passion for delivering excellent service. Excellent communication skills and ability to work well More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Support Analyst

London, South East, England, United Kingdom
Comtecs Ltd
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major … conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work … within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile More ❯
Employment Type: Contractor
Rate: £175 - £200 per day
Posted:

Onsite IT Support Engineer

South East, United Kingdom
Schneider Electric
Onsite IT Support Engineer Schneider Electric has an exciting opportunity for the right person to join our team as an Onsite IT Support Engineer in our office in London. Your mission: As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on … location at Schneider Electric facilities including but not limited to. What you will do: · Act as IT Owner for the site · Provide VIP support with high level of service · To be aligned with Employee Experience teams & strategy · To be Digital Citizen model, business partner and IT role model · To be guarantor of Schneider Digital Strategy, policies, and … rules · Be a partner in change management adoption, new ways working and ATAWAD · Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users · Provide IT support based on TechStop model · Provide Desk Side support services to end users when incidents cannot be resolved remotely through More ❯
Employment Type: Permanent
Posted:

IT Support Services Apprentice

London, South East, England, United Kingdom
QA
at the forefront of local government transformation, supported to grow and develop in a dynamic and inclusive environment. About the role: We are looking for an enthusiastic and motivated IT Support Services Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the … IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring smooth day-to-day operations. You’ll also undertake a Level 3 Information Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to … council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT service management tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software installations, configurations, and troubleshooting. Maintain accurate records of IT assets and service activities. Contribute to the creation of user guides and More ❯
Employment Type: Full-Time
Salary: £19,747 per annum
Posted:

IT Support Engineer

Farnham, Surrey, South East, United Kingdom
Middle Recruitment Limited
IT Support Engineer Up to £35k Farnham, Surrey middle is partnered with an IT Managed Services Provider (MSP/IT Consultancy) based in Farnham to onboard a 2nd Line Engineer! After placing within the business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/… IT Support Engineer looking for the right environment to grow and develop their skills. They love helping their SME clients in the region and are ever-growing, through natural business referrals all thanks to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties … within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining access to projects such as; site relocation, server installs and upgrades, implementing backup solutions and much more. Ideal Skills: Proficient experience within Windows environments. O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. (user admin More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Engineer, Microsoft and Linux

Newbury, Berkshire, South East, United Kingdom
Fdo Consulting Limited
IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required. Newbury based technology company are looking for an internal support engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security … The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include - Desktop Support - 1st and 2nd line Windows and Linux Desktop support. User management - involved in account creation, permissions, provisioning, etc Network Administration - monitor and maintain the corporate network. Cloud and SaaS … Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS Troubleshooting - diagnose and resolve technical issues across a range of devices. Documentation - keep documentation accurate and up-to-date. Experience required - Extensive knowledge of desktop support and IT systems. Linux installation and management of devices. Active Directory management Windows More ❯
Employment Type: Permanent
Posted:

IT Support Technician

brockenhurst, south east england, united kingdom
Beaulieu Enterprises Ltd
role: 40 hours per week - on site. This is a hands-on role and would suit an individual who enjoys being amongst people and problem solving. Working with the IT Manager and the IT Support Engineer you will provide support to many departments and areas across the site and wider estate. This means getting stuck in … to working in a variety of different environments, from Wi-Fi on pontoons to cabling on Palace House roof, there is IT equipment across a wide area. Supported by third party contractors you will play an important role in the team, assisting with many different software packages and types of devices. As well as providing hands on support … likes to think on their feet and pool knowledge from lots of areas to find solutions. Role and responsibilities The core responsibility of this role is to provide efficient IT Support as part of the IT Support team. Ensuring the safety of the network is maintained and users are supported with several different systems and devices More ❯
Posted:

IT Support Analyst

Surbiton, Surrey, England, United Kingdom
Hybrid / WFH Options
Right Now Group
IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity … to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of 28,000 - 30,000 per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job … Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support More ❯
Employment Type: Contractor
Rate: £28,000 - £30,000 per annum
Posted:

Trainee IT Support

London, South East, England, United Kingdom
Hybrid / WFH Options
Job Board Direct
Trainee IT Support London Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯
Employment Type: Full-Time
Salary: £18,000 - £25,000 per annum
Posted:

Junior IT Support Technician

east sussex, south east england, united kingdom
Hybrid / WFH Options
MF Telecom Services
MF Telecom Services Job Vacancy : Junior IT Support Technician Job description Company Overview: MF Telecom Services is a 5 star rated business telecoms and IT support company specialising in Managed IT Services, Telephone Systems, Managed WIFI, Business Mobiles, Business Broadband, Cyber Security, and IT Support. MF Telecom Services is a responsive company. We listen … so we can tailor our services to their business needs. We don't believe in 'off the shelf' packages, as every business is different. Position Overview: As a Junior IT Support Technician, you will play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem … areas where expertise may not be present. Required Skills/Accreditations: Ability to self-learn Experience in a customer facing role Problem Solving Skills Desirable Skills: Previous experience in IT support or related industry Experience with Microsoft 365 products Key Responsibilities: 1st Line Support: Respond to and resolve technical issues reported by customers, both remotely and on More ❯
Posted:

IT Support Engineer - 1st & 2nd Line Support

Salfords, Redhill, Surrey, England, United Kingdom
YourRecruit
Job Title: IT Support Engineer – 1st & 2nd Line Support Salary: £28,000 – £40,000 per year (plus bonus and benefits) Job Type: Monday – Friday, 8.30am – 5pm Location: Salford’s – Must be a driver as occasional travel to their other site Benefits: Competitive salary with yearly bonus , 22 days holiday plus Bank Holidays, Company pension , Employee discounts , Health … paternity leave , Bereavement leave , Sick pay, Free on-site parking & more! The Role: This is an excellent opportunity for an ambitious individual to take the next step in their IT career within a dynamic, fast-paced environment. As an IT Support Engineer, you will be responsible for keeping systems running smoothly while gaining valuable, hands-on experience … across a wide range of technologies. You’ll work alongside a highly experienced Head of IT, who will provide ongoing guidance, mentorship, and support to help you develop and progress. This role would suit someone who’s gained 1–2 years’ experience in IT support or a relevant IT qualification/educational background, or someone More ❯
Employment Type: Full-Time
Salary: £28,000 - £40,000 per annum
Posted:

IT Support Technician

Chandler's Ford, Hampshire, UK
TalentHawk
Overview As part of our clients continued growth and investment in technology, they're expanding our IT Support function. We’re looking for a proactive and knowledgeable IT Support Technician to join our clients team and help maintain reliable, secure, and efficient IT operations across the business. You’ll be the first point of contact … issues, supporting end users, managing hardware and software assets, and ensuring smooth day-to-day operations across multiple systems. This role offers the opportunity to contribute to business-wide IT improvements while supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and … escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device upgrades. Support network infrastructure by troubleshooting local connections, routers, Wi-Fi, and switches, escalating where necessary. Maintain up-to-date asset records for all IT equipment, ensuring correct user allocation More ❯
Posted:

Senior IT Support Technician

Bracknell, Berkshire, South East, United Kingdom
Hybrid / WFH Options
Circle Group
Senior IT Support Technician - MSP Location: Bracknell (Hybrid - 2 days in office) Salary: £33K-£38K DOE A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment where your … technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members. Key Responsibilities: Provide 2nd line support across Windows … Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Junior IT Support Technician

Reading, Berkshire, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

Southampton, Hampshire, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

Canterbury, Kent, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

Milton Keynes, Buckinghamshire, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

London, South East, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

IT Infrastructure & Support Apprentice

St Jude S C of E Primary School, Nicholas Street, Portsmouth, England
ROCKET COMPUTER SERVICES LTD
PETA are proud to be working with Rocket Computer Services Ltd. If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Support Engineer to learn … new skills and progress within the IT field. Role This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies. What will my new role involve? Joining the … team as an IT infrastructure apprentice, you will learn: Install and maintain computer hardware, laptops, audio/visual equipment and peripherals Routine administration, including data backups and Active Directory maintenance Software installation, maintenance and upgrading in line with rocket development policy Server Network/Cloud Based Infrastructure support Administration and development of Internet, Intranet, Extranet, and E-mail More ❯
Employment Type: Advanced Apprenticeship
Salary: £18,000 a year
Posted:

IT Support Analyst

Newbury, Berkshire, United Kingdom
Jiyu Consulting
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. … Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. … printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 35,500 Annual
Posted:

IT Support Engineer

Fareham, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Richmond Square Consulting Limited
IT Support Engineer Fareham, Hampshire IT Support Engineer required by a fast growing and cutting-edge design & technology company based in Fareham, Hampshire. The Senior Infrastructure Engineer will work on exciting projects utilising cutting-edge design and tech, and provide 2nd and 3rd line support across Windows Server, Azure, O365, VMware and Linux OS/… Any scripting and/or DevOps experience as well as a desire to progress to an Infrastructure Engineer would be ideal, but not essential. Benefits Not only will the IT Support Engineer join a rapidly growing cutting-edge design & technology company, but they will also benefit from: Starting salary of £40,000 - £50,000 per year 9am - 5pm … will be very much project dependant. However, typical responsibilities are very likely to include: Maintain, improve and secure my clients multi-classification, virtualised, collaboration and development environments. Work with IT infrastructure colleagues to improve my clients Secure by Design capabilities, both internally and across its projects. Provide support to my clients public cloud SaaS offerings (Office 365) as More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

IT Support Technician Enhanced DBS/Update Service

South East London, London, England, United Kingdom
Oscar Technology
IT Support Technician | Streatham, London | Enhanced DBS is a MUST on the update service | Worked in a school before | 1- Month Contract (possibility of extension) | £150-£200 p/day (INSIDE IR35) MUST HAVE EXPERIENCE IN A SCHOOL! Our client is looking for an experienced IT Support Technician to join a school on on a … month contract. The role involves providing day-to-day technical support to staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act … as the first point of contact for IT queries. Resolve common IT issues quickly and effectively. Support the setup and maintenance of classroom and office IT equipment. Escalate more complex issues when needed. Apply now if you think this is the role for you! IT Support Technician | Lei| Enhanced DBS is a MUST on More ❯
Employment Type: Contractor
Rate: £150 - £200 per day
Posted:

Part Time M365 IT & Security Support Engineer £300 - £350 Outside IR35 Onsite

London, South East, England, United Kingdom
Opus Recruitment Solutions Ltd
Part Time | M365 IT & Security Support Engineer | £300 - £350 | Outside IR35 | Onsite We’re recruiting an experienced M365 IT & Security Support Engineer to assist our client through a busy transitional period. This 2-month contract is determined as Outside IR35 and offers a daily rate between £300 - £350 per day. This part-time position … days per week) requires onsite attendance in central London on all working days.The successful candidate will work closely with the IT & Security Manager to reduce ticket backlog, coordinate with the MSP and wider business, and deliver hands-on 2nd to 3rd line support across infrastructure, Microsoft services, and security operations. Key Requirements Support IT & Security Manager … with hands-on technical troubleshooting tasks Proactively clear backlog of 2nd–3rd line IT support tickets and administrative duties Administer M365 tenant, Entra ID, Exchange, SharePoint, Defender platforms Manage SharePoint permissions, documentation, and 'joiner-leaver-mover' processes Coordinate effectively with MSP and wider business, handle vendor management Roll out security policies, review permissions, and manage user access Support More ❯
Employment Type: Contractor
Rate: £300 - £350 per day
Posted:

1st Line IT Support Engineer

Farnham, Surrey, United Kingdom
Hybrid / WFH Options
ECS Resource Group Ltd
1st Line IT Support Engineer Salary: £26,000 - £30,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go … to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service … resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets More ❯
Employment Type: Permanent
Salary: £27000 - £30000/annum
Posted:

1st Line IT Support Engineer

Wrecclesham, Surrey, United Kingdom
Hybrid / WFH Options
ECS Resource Group Ltd
1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go … to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service … resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets More ❯
Employment Type: Permanent
Salary: GBP 28,000 - 31,000 Annual
Posted:
IT Support
the South East
10th Percentile
£25,250
25th Percentile
£26,500
Median
£32,000
75th Percentile
£37,500
90th Percentile
£42,500