1 to 25 of 80 ITSM Jobs in the South East

based applications Provide guidance on core and specialist applications (eg document management and legal tech tools) Incident Management & Documentation Log and manage incidents using ITSM tools (eg ServiceNow) Ensure tickets are resolved within SLAs Maintain accurate documentation and knowledge resources Hardware & Asset Management Track and manage IT assets and equipment ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

Level 2 or escalation support Experience with Active Directory, Azure and Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs ...

quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About ...

Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration ...

administration Endpoint Management Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, CentOS)Must hold, or be eligible to work within, the highest level of UK Security Clearance. Desirable Criteria Windows Server ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with ...

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

confidently across both technical and non-technical teams. "Nice to have" skills Experience using Atlassian Confluence for documentation, collaboration and knowledge management. Familiarity with ITSM frameworks such as ITIL. Experience integrating Jira with ERP, WMS or BI platforms such as Power BI. Previous experience operating within a high-growth ...

administration * Endpoint Management * Running of PowerShell scripts * End User Device provisioning, onboarding of users * Understanding of security concepts (MFA, Conditional Access) * Atlassian suite of ITSM equivalent tooling * Linux exposure (Ubuntu, CentOS) Desirable * Windows Server support and administration * MacOS MDM Exposure * Understanding of Group Policy (creation and troubleshooting) * Writing of PowerShell ...

administration * Endpoint Management * Running of PowerShell scripts * End User Device provisioning, onboarding of users * Understanding of security concepts (MFA, Conditional Access) * Atlassian suite of ITSM equivalent tooling * Linux exposure (Ubuntu, CentOS) Desirable * Windows Server support and administration * MacOS MDM Exposure * Understanding of Group Policy (creation and troubleshooting) * Writing of PowerShell ...

looking for - Proven experience as a Service Delivery Manager, Account Manager or similar role within an MSP or IT services environment - Strong understanding of ITSM/ITIL frameworks in practice, not just theory - Confidence chairing client-facing reviews and managing senior stakeholders - Working knowledge of Microsoft 365 and Azure sufficient ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

producing artifacts such as self-service guidance, knowledge articles and data-driven reporting. Accountabilities and responsibilities: Plan and manage own workload using the IT Service Management tool and guidance from peers/management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where ...

models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance ...

abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must ...

door access, and basic networking tasks (WAN/LAN/Wi Fi) Maintain hardware and software inventory records using Freshservice or similar Service Management (ITSM) tools Support ordering, procurement, and account administration tasks Assist with general system maintenance and ensuring IT policies are followed To be successful in this role ...

security-conscious environment. Desirable Experience Experience using Microsoft Intune, Microsoft Azure or Jira Assets. Knowledge of Configuration Management Databases, asset registers or IT service management tools. Exposure to ITIL, Service Asset and Configuration Management or related service management disciplines. Previous experience within defence, government, national security or another regulated environment. ...

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...