1 to 25 of 112 ITSM Jobs in the South East

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Type: Full-time Salary: £60,000 £80,000 + Commission (OTE £120,000 £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile BA or similar ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/CD environments Strong stakeholder management and communication skills ...

ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation or equivalent certification Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes Strong communication skills — clear, professional and personable Highly organised with the ability to manage competing priorities Able ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote ...

IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues ...

most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office 365. Use of Active Directory (account unlocks, password resets, etc.). Skills & Competencies: Excellent customer service and communication skills. ...

standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts ...

Familiarity with Windows operating systems, Microsoft 365, and core IT troubleshooting practices Ability to work both independently and collaboratively with technical colleagues Experience using ITSM tooling (or similar) and the ability to operate within structured, multi-layered processes Ability to gather customer requirements, assess impacts, make decisions and set clear ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder and vendor service ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

organisational skills and attention to detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...