1 to 25 of 79 ITSM Jobs in the South East

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

Experience of working with third party providers including managing their engineers and ticket queues Experience providing VIP support Solid understanding of Security and audit & compliance requirements Experience of ServiceNow ITSM Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical, problem-solving, and communication skills. Desirable: Experience with SolarWinds, Nutanix, Nasuni, Commvault, and Microsoft Server. Knowledge of networking concepts, Azure Firewall, VLAN/VWAN More ❯

on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of More ❯

in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional/Practitioner QEHS/Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn More ❯

in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional/Practitioner QEHS/Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn More ❯

into live support. Champion IT service best practices and contribute to evolving support standards and procedures. Technical Skills & Knowledge: Experience working in a Windows environment. Solid understanding of IT Service Management frameworks and tools (e.g. Cherwell). Experience with monitoring and management tools (e.g. SCCM, SCOM, PowerShell). Proficiency in Active Directory and device management platforms (e.g. Intune, DataJar). More ❯

Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

skills. Willingness to travel between sites (expenses covered). Desirable Skills Linux (Ubuntu, Debian). PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITIL certification or experience with service management practices. If this is you and you'd like to know more, please send me your CV More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

/11) and the Microsoft 365 Suite. Troubleshooting skills across hardware, software, networking, and cloud. Experience administering Windows, Linux, and macOS. Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices. Knowledge of monitoring tools (Nagios, Zabbix, Prometheus). Experience with Active Directory, Group Policy, LDAP, SCCM, Intune. Strong knowledge of VLANs, Firewalls, Fortinet, V-Centre, Backup solutions, Phone More ❯

/11) and the Microsoft 365 Suite. Troubleshooting skills across hardware, software, networking, and cloud. Experience administering Windows, Linux, and macOS. Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices. Knowledge of monitoring tools (Nagios, Zabbix, Prometheus). Experience with Active Directory, Group Policy, LDAP, SCCM, Intune. Strong knowledge of VLANs, Firewalls, Fortinet, V-Center, Backup solutions, Phone More ❯

through to architectural design and implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join our team and be part More ❯

in relevant modules or system administration. Experience with large-scale system implementations, migrations, or upgrades. Exposure to other enterprise tools such as ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Terms of Appointment You must be eligible to work in the UK . You must be based in, or within easy commuting distance of, the More ❯

Respond to customers promptly and establish the best way to provide support as effectively and efficiently as possible. That may be via phone, email, in person or using our ITSM platform Zoho Desk. · Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously looking for ways to improve the customer service offering and ensuring all More ❯

Health Care Scheme Life Assurance 26 days holiday + bank holidays Holiday Flex Scheme Share Save Scheme What Will I Be Doing: * Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA's* Ensure triage of tickets is performed to a high standard so that tickets More ❯

reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure Data Factory, Data Lake , and data pipeline architecture. Proven experience managing data security, access, and regulatory compliance. Familiarity More ❯

to build and maintain good relationships with all levels of service management, the customer and Computacenters internal service providers Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL) Basic experience in the analysis, design and optimization of process flows Ability to present performance measurably Basic knowledge of common service management tools ITIL V4 Foundation certification or More ❯

implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of More ❯

Developer, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯

system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to date documentation on clients systems Company benefits More ❯

OCSP, key management). Windows Server administration and PowerShell scripting. Network fundamentals: DNS, DHCP, TCP/IP. Familiarity with security frameworks (FIPS 140-2, NIST, GDPR). Experience with ITSM processes (incident/change/problem management). Exposure to cloud services (Azure, AWS, Intune). Strong documentation and troubleshooting skills. Preferred Certifications CompTIA Security+ or relevant vendor certification (desirable More ❯

continual service improvement (CSI) Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way More ❯