Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
Company Profile Total IT is an award-winning technology services company with offices in Bedford (Head Office), London (30 Leadenhall), and a new international office opening in Dubai, UAE. Since 2006, weve grown into one of the worlds top 501 Managed Service Providers (MSPs), specialising in high-touch IT support for clients operating at global scale. … delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal Impact: Positive colleague and business feedback on PMO effectiveness Software and Technology Competencies MicrosoftOfficeMicrosoft Project Microsoft Visio Microsoft 365/Office 365 SharePoint Power BI Skills, Knowledge and Experience Exposure to project methodologies (Prince2 … professional and personal development plan High-performance computers for all employees Modern offices with breakout areas Flexible office/home working Interview Process Telephone screening (1015 minutes) Microsoft Teams interview Assessment task short case study/scenario exercise to demonstrate PMO thinking and stakeholder communication Face-to-face interview with our CEO HR call to discuss job More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the … Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
Learning and Development Officer/Digital Skills Trainer who has experience of delivering face-to-face and online training and advanced knowledge of MicrosoftOffice 365 tools, is required for a well-established organisation based in Wokingham, Berkshire. SALARY: £40,778 - £45,092 per annum + Benefits LOCATION: Wokingham, Berkshire (RG40) JOB TYPE: Full-Time, Fixed Term … fantastic new job opportunity for a Learning and Development Officer/Digital Skills Trainer who has experience of delivering face-to-face and online training and advanced knowledge of MicrosoftOffice 365 tools. Working as the Learning and Development Officer/Digital Skills Trainer you will support the development and delivery of digital skills training and support … user testing and feedback analysis Use data and insights to develop a digital learning strategy CANDIDATE REQUIREMENTS Degree level or relevant professional qualification/expertise in ICT/MSOffice or similar systems Experience in programme and project management, including planning, developing, implementing, monitoring, evaluating, and reporting Advanced knowledge of MicrosoftOffice 365 tools Excellent More ❯
Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice 365), networking and Active Directory Troubleshooting MSOffice, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning … software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis … management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MSOffice 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online More ❯
certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are … IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure MicrosoftOfficeMicrosoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN’s Exceptional client support skills with a desire More ❯
knowledge of computer hardware and software Knowledge of desktop and mobile data technology and proficiency in the use of office automation or productivity packages such as MSOffice and email General understanding of IT/IG guidance/regulations that apply to the NHS, including Freedom of Information Act 2000, Data Protection Act 1998, Caldicott Guidelines … and Data Accreditation Standard. Ability to work within strict procedures and protocols, ensuring IT security procedures are followed Good keyboard and MicrosoftOffice skills Excellent communication skills with a wide range of users including the ability to communicate technical information Ability to interpret Trust policies and procedures and be able to communicate this interpretation to end users … analyse a range of solutions to ensure a successful conclusion of the call Desirable Understanding of the NHS Constitution Understanding of NHS environments and the IT systems involved, e.g. Microsoft Windows 10, MicrosoftOffice (2010 and above) Ability to delegate duties to other team members when appropriate Able to move IT equipment such as desktop computers More ❯
strategy has a strong focus on empowering employees and building a culture in which they feel valued! The Role We are looking for a proactive and highly organised Office Manager/PA to take ownership of the smooth running of our Leeds office while providing occasional PA support to a team of 6 C-suite leaders. … diary and meeting management support to senior leaders as required. Coordinate travel arrangements and logistics for occasional senior leadership events. Assist in preparing presentations and reports using PowerPoint and MicrosoftOffice Suite. Handle sensitive and confidential information with discretion. General Administration & Support Coordinate company events, leadership meetings, and team offsites. Support onboarding of new starters, including desk … Proven experience in office management, facilities management, PA or similar operations role. Strong organisational and problem-solving skills with the ability to prioritise and multitask. Proficiency in MicrosoftOffice Suite (Outlook, Excel, Word, PowerPoint). Excellent communication and interpersonal skills, confident working with all levels. Proactive, resourceful, and able to work independently with minimal supervision. More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Celon Group Limited
Celon is seeking a talented and proactive Microsoft 365 Engineer to join our team . This role is an exciting opportunity for a candidate with a minimum of 3 years hands-on experience in a 2 nd/3 rd line Microsoft 365 Engineer role who is eager to advance their career . Youll work as an extension … of our clients teams - including some of the UKs largest organisations - delivering secure, scalable and high-performing Microsoft 365 solutions . A key element of the role involve s develop ing and maintaining PowerShell scripts to support automation and streamline troubleshooting. Our ideal candidate will have a strong technical foundation, strong problem-solving skills and the confidence to engage … effectively with stakeholders at all levels . Key Responsibilities: Microsoft 3656 & Azure Management: Administer and support Microsoft 365 services, including Office 365, Entra ID, Intune, Perview and Azure Virtual Desktop Manage Azure infrastructure including security and basic networking/firewall configurations Automation & Troubleshooting: Develop and maintain PowerShell scripts for automation and troubleshooting Identify , debug and resolve More ❯
Bishop's Stortford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
over the phone, and using remote support tools. Build and upgrade computers, set up printers, and help maintain office equipment. Install and update software such as Windows, MicrosoftOffice, and other business applications. Assist with setting up and fixing internet connections, Wi-Fi, and other network devices. Learn about cloud services (such as Microsoft … be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Excellent communication skills and telephone manner Knowledge of Windows OS and MicrosoftOffice packages Ability to think on your feet and solve any complex issues with empathy Keen to learn Desire to gain further industry recognised qualifications Salary, Hours More ❯
Employment Type: Advanced apprenticeships, Work From Home
Experience as a Support Professional in IT field or as an IT Technical Consultant/3+ Years of relevant experience Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System … field or as an IT Technical Consultant. • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. • Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices • Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge. • Excellent written and verbal communication More ❯
Establish and maintain relationships across both our regional and global teams and to be the focal point for all optimisation based questions and content requests • Be comfortable working with MicrosoftOffice tools, such as Excel and PowerPoint, to create, manipulate and interpret data and present findings in a clear and unambiguous manner for the mutual benefit of … able to communicate effectively to a wide variety of stakeholders • Always look for potential solutions to solve problems • Have a strong aptitude when working with the full suite of MicrosoftOffice products and tools • Be curious, open to fresh ideas and new approaches to accelerate success Corporate Security Responsibility Every person working for, or on behalf of More ❯
Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits … Level 3 certification or currently pursuing AAT Level 3 studies (Essential) GCSE or equivalent in Maths and English at Grade C or above Proficiency in customer interaction Familiarity with MicrosoftOffice Suite. Prior experience in a 1st or 2nd Line IT/software support role (desirable) Capability in writing and running SQL scripts (desirable) SQL Qualification (desirable … Level 3 IT-related qualification (desirable). AND/OR Experience in a customer facing role, including telephone-based experience Any software support experience would be advantageous Familiarity with MicrosoftOffice 12 months or greater industry relevant experience (Education, HR, Payroll, Accounting) Please apply for an opportunity to be considered for this role. Please note: We occasionally More ❯
Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits … Level 3 certification or currently pursuing AAT Level 3 studies (Essential) GCSE or equivalent in Maths and English at Grade C or above Proficiency in customer interaction Familiarity with MicrosoftOffice Suite. Prior experience in a 1st or 2nd Line IT/software support role (desirable) Capability in writing and running SQL scripts (desirable) SQL Qualification (desirable … Level 3 IT-related qualification (desirable). AND/OR Experience in a customer facing role, including telephone-based experience Any software support experience would be advantageous Familiarity with MicrosoftOffice 12 months or greater industry relevant experience (Education, HR, Payroll, Accounting) Please apply for an opportunity to be considered for this role. Please note: We occasionally More ❯
Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits … Level 3 certification or currently pursuing AAT Level 3 studies (Essential) GCSE or equivalent in Maths and English at Grade C or above Proficiency in customer interaction Familiarity with MicrosoftOffice Suite. Prior experience in a 1st or 2nd Line IT/software support role (desirable) Capability in writing and running SQL scripts (desirable) SQL Qualification (desirable … Level 3 IT-related qualification (desirable). AND/OR Experience in a customer facing role, including telephone-based experience Any software support experience would be advantageous Familiarity with MicrosoftOffice 12 months or greater industry relevant experience (Education, HR, Payroll, Accounting) Please apply for an opportunity to be considered for this role. Please note: We occasionally More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
SCG Together
prices. Skills & Experience 4+ years related prior work experience in a sales role . Ideally the candidate will also possess : A degree of proficiency in excel and the general MicrosoftOffice suite, database management and CRM. 4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general MicrosoftOffice suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USPs clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be able to work with minimal supervision Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days More ❯
the technical point of contact for internal stakeholders, senior executives, and external contractors or vendors. Technical Administration : Maintain records, manage tickets, and support scheduling through room booking systems and MicrosoftOffice tools. Live Streaming & Recording : Support livestreaming operations when required, ensuring high production quality. Quality Control : Ensure the optimal visual and audio presentation of all content and … motivate a team. In-depth knowledge of AV/VC equipment and platforms (Zoom, Cisco, Polycom). Competency in setting up and supporting livestreams and hybrid events. Proficiency with MicrosoftOffice and familiarity with AV ticketing systems. Exceptional customer service and communication skills. Calm under pressure with a proactive and professional approach. Flexibility to work shifts and More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
need? * Proven experience in a project coordination or similar role * Exceptional organisational and planning skills * Excellent customer service and communication skills (phone and face-to-face) * Strong knowledge of MicrosoftOffice and competent IT skills * Attention to detail and ability to work under pressure * Flexible, proactive, and professional approach to work * Full UK driving licence What would … By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Project Coordination, IT Projects, Resource Scheduling, Client Engagement, Communication, Documentation, KPI Reporting, MicrosoftOffice, Organisation, Education Sector, Commercial IT Projects, Compliance, Enhanced DBS More ❯
Newbury, Berkshire, South East, United Kingdom Hybrid / WFH Options
BUUK Infrastructure
our internal users and for our IT systems, ensuring the smooth operation of the IT infrastructure, with a focus on security and customer service. This role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate, managing the corporate network, and administering a suite of Cloud services and SaaS (Software as a Service) subscriptions. Your key … working in and supporting a fast paced corporate environment. Experience/Knowledge Extensive experience of desktop support and corporate IT systems. Linux installation and management of end-user devices. Microsoft Active Directory Management. Microsoft Windows 11 installation and desktop support , experience supporting MicrosoftOffice (Word, Excel, Outlook) applications. Google Workspace administration (Users, Groups, Email Routing … resolve issues at short notice. Awareness to ensure company IT hardware is managed and maintained and secure. Desirable AWS qualification: Cloud Practitioner/CloudOps Engineer or similar. Support based Microsoft technologies accreditation. Azure/Office365 administration. AWS. Google Cloud. Knowledge of networking including firewalls (preferably Cisco) and switches. Knowledge of DHCP/DNS. An understanding of virtualisation technologies either More ❯
A small but fast-growing technology company based on the edge of Reading, near Henley-on-Thames. This Office Administrator role is where no two days are the same. You’ll be responsible for keeping the office environment running efficiently, supporting colleagues with administrative tasks, managing supplies and systems, and helping the wider team stay organised. … Key Responsibilities Oversee day-to-day office operations and administration Manage incoming calls, post, and general correspondence Maintain office supplies, equipment, and facilities Assist with scheduling meetings, booking travel, and diary coordination Support the team with document formatting, data entry, and file management Help process purchase orders, invoices, and basic finance admin Liaise with … external suppliers and service providers Essential: Previous experience in an office administration or office coordinator role Highly organised with excellent attention to detail Confident with MicrosoftOffice (especially Outlook, Word & Excel) Friendly, professional and approachable communication style Able to manage multiple tasks and prioritise effectively Key information Salary of More ❯
of the school's network and IT systems. To be considered for this role, you must have experience of supporting and administering some of the following technologies: - Windows 11, MicrosoftOffice 365 - Microsoft Server 2019/2022 - Wired and wireless networks, firewalls and content filters - PC's, Laptops, mobile devices and audio-visual systems - Intune Most More ❯
About You Strong IT knowledge and troubleshooting skills - gained through study or practical experience. Confident communicator, able to explain technical issues clearly to non-technical users. Good knowledge of MicrosoftOffice/Office 365; experience with Dynamics CRM or Business Central is a bonus (training provided). Proactive, friendly, and eager to learn. Full UK More ❯
About You Strong IT knowledge and troubleshooting skills - gained through study or practical experience. Confident communicator, able to explain technical issues clearly to non-technical users. Good knowledge of MicrosoftOffice/Office 365; experience with Dynamics CRM or Business Central is a bonus (training provided). Proactive, friendly, and eager to learn. Full UK More ❯
About You Strong IT knowledge and troubleshooting skills - gained through study or practical experience. Confident communicator, able to explain technical issues clearly to non-technical users. Good knowledge of MicrosoftOffice/Office 365; experience with Dynamics CRM or Business Central is a bonus (training provided). Proactive, friendly, and eager to learn. Full UK More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM – 7 PM, Monday to Friday, as well as occasionally out of hours support for … for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills … Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and MicrosoftOffice administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such More ❯