1 to 25 of 41 Performance Metrics Jobs in the South East

Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring … safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Andover Region (c1 hour radius) Hybrid/Office and 2/ ...

Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring … safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid/Office and 2/ ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance … purpose. You will help ensure that services and their components are systematically monitored, measured and proactively managed to maintain high levels of performance and availability across the organisation. This position can be based from any of our UK offices however travel to regional offices to attend team meetings will ...

Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise ...

will play a pivotal leadership role, owning strategic customer relationships and driving service excellence across major UK accounts. With full accountability for operational performance and profitability, this role offers real influence, visibility at a senior level, and the chance to shape service delivery strategy within a fast-evolving telecoms … across the UK & Ireland market Accountable for overall service delivery management and operations within the assigned market and customer base. Responsible for successful execution performance, customer satisfaction, and financial outcomes. Leads a regional team of Service Program Managers and Professional Services professionals delivering project management, design, implementation, consulting ...

processes, excellent leadership skills, and the ability to handle complex technical problems in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern … Principles. Communication & Reporting: Maintain effective communication with end-users, ensuring that they are kept informed of the status of their incidents and requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting ...

with a strong emphasis on rapid prototyping, MVP development, and agile delivery. Proven success in launching MVPs and iterating based on user feedback and performance metrics. Deep understanding of lean product development, agile methodologies, and user-centered design. Experience working in fast-paced environments where speed and adaptability ...

delivery of externally facing self-serve analytics that help customers turn complex data into confident decisions. In this role you’ll build intuitive, high-performance dashboards and insights products, shaping data models, UX, and delivery so customers can explore their own metrics, spot market trends, and extract actionable … usage insights into compelling, easy-to-understand visual experiences that surface insight, not just information. Partner closely with product and analysts to define meaningful metrics, align on success measures, and ensure data accuracy, consistency, and trust across customer-facing analytics. Act as a data storytelling expert, recommending the most ...

Drive CRM transformation initiatives. Collaborate with internal teams and stakeholders to address business goals. Manage end-to-end campaign execution, including planning, segmentation, and performance analysis. Monitor and report on CRM performance metrics and provide actionable insights for continuous improvement. YOUR SKILLS AND EXPERIENCE: You will need ...

client is developing world-class flight simulators that are shaping the future of aviation training. Within these roles you will be delivering high-performance, real-time systems for the aerospace industry. Responsible for overseeing system integration, verification, and validation of advanced flight simulation systems. This role will also involve … system performance. Maintain and optimize system configurations for improved operational efficiency and system reliability. • Verification & Validation: Define and execute test plans to verify system performance, functionality, and safety. Ensure all simulation systems meet regulatory standards and performance metrics required for certification. Develop and conduct test procedures ...

readiness assessments are completed. Ensure full compliance with regulatory and audit requirements (e.g., PRA/FCA, SOX, PCI-DSS, DORA). Track change performance metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change ...

clients end-to-end DevOps function and processes. This is a unique opportunity to drive meaningful change across the organisations DevOps operations, aligning technical performance directly with customer journeys. The role is deemed outside IR35 and fully remote based. The contract Lead DevOps Consultant will play a critical role … defining incident and alerting systems that can deliver a short-term roadmap that sets the DevOps team up for long-term success. Key Responsibilities Performance review of the platform and tooling Align operations with core e-commerce flows and system performance metrics Drive observability, incident and alerting ...

rapidly growing, international software and analytics organisation. Their products support senior decision-makers navigating complex, data-rich environments where strategy, investment and performance matter. As growth accelerates, they are hiring a Senior Product Operations Associate to strengthen the foundations of their product function. This is a pivotal, high-visibility … robust data. Why This Role is Great This is not about administration. It is about impact. Turn Data into Direction Define meaningful product metrics that guide smart prioritisation Build and maintain dashboards that enable transparent decision-making Turn user and performance data into actionable insight Champion data integrity ...

improve operational efficiency. Own and manage the IT Capex budget, ensuring effective resource allocation across initiatives. Track spend, monitor project financials, and report budget performance to senior leadership. Establish and optimise 1st and 2nd line support processes to ensure timely issue resolution. Embed best practices for incident, request … projects, ensuring they are on time and within budget. Manage risks, resources, and timelines using appropriate project management approaches. Monitor service and support performance metrics to assess effectiveness. Drive continuous improvement through data-led insights and process optimisation. Profile A successful Head of Business IT should have: Proven ...

services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure ...

services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure ...

services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure ...

internal teams, and external vendors. Ensure product quality through collaboration with QA and adherence to standards. Identify and mitigate risks, while tracking adoption and performance metrics. Support customer readiness and engagement for API go-live. Required Skills and Experience Proven experience as a Product Owner with experience of designing ...

clarity across the business, partnering with stakeholders at all levels and supporting both operational and strategic decision-making. Key responsibilities include: Analysing key SaaS performance metrics to provide recommendations that support business strategy Producing insightful investor and executive-level reporting Business partnering with marketing, engineering, and customer success … teams to explain performance and budget variances Supporting monthly forecasting and annual budgeting cycles Monitoring industry trends and communicating relevant insights to senior management Reviewing financial statements and advising on financial reporting compliance Playing an active role in the month-end close, including journals, accruals, and reconciliations Overseeing software ...

client is an Intelligent Internet Platform. They connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, they power … London offices twice a week. About the role As the Sales Enablement Lead , you will play a strategic role in accelerating the performance of their high-performing, globally distributed sales team. You will play a key role in aligning cross-functional teams across Sales, Marketing and Product to deliver ...

tools, systems, and processes. Assist with change management and training to support successful adoption of CRM platforms. Data, Insight & Optimisation Use data and performance metrics to monitor campaign effectiveness. Analyse results to identify trends, optimise future activity, and improve customer engagement. Produce clear reporting and actionable insights … experience with Adobe Campaign, Bloomreach or Braze is essential. Experience delivering or supporting multi-channel CRM campaigns. Comfortable working with data to assess performance and inform decisions. Strong attention to detail, particularly around campaign setup and QA. Clear communication skills and confidence working with multiple stakeholders. Open on background ...

collaborative, delivery-focused environment. Key Responsibilities Team Leadership Lead, mentor, and develop a small team of developers and application support analysts. Foster a high-performance culture focused on innovation and continuous improvement. Conduct performance reviews and support professional development. Change & Project Delivery Plan, design, and deliver new applications … demand. Application Support & Maintenance Ensure reliable day-to-day support of business-critical applications. Manage incidents, troubleshoot issues, and drive root cause resolution. Monitor performance, optimise systems, and coordinate upgrades and patches. Maintain vendor relationships to ensure ongoing support coverage. Own documentation, configurations, and support procedures. Governance, Risk & Compliance ...

expectation is development, ownership, and progression. Why Join? Small, highly skilled technical team Supportive, non-corporate environment Focus on customer satisfaction over strict performance metrics Real technical exposure across cloud and infrastructure Genuine progression towards Service Delivery Management Stable client base and long-term growth plans ...

storytelling to uncover user behaviour and inform product direction.* Designing, supporting, and analysing experiments to discover and size new opportunities.* Defining key product and performance metrics, ensuring accuracy and consistency across teams.* Building self-serve data tools and dashboards to empower teams with rapid access to insight.* Conducting ...

compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavor, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure and on the most up-to-date high density compute stacks available. Any offer … Support AI model training platforms by maintaining compute resources, optimizing scheduling, and ensuring compatibility with AI frameworks and libraries. •Monitor, analyse, and fine tune performance metrics addressing bottlenecks or inefficiencies. •Develop and maintain automation scripts and tools (e.g., PowerShell, Python, Bash) to streamline operational tasks, monitoring, and reporting. ...