Customer Support Lead
- Hiring Organisation
- Avanti Recruitment
- Location
- BN1, Brighton, Brighton and Hove, East Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £45000/annum
product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities … customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity ...