51 to 75 of 144 Problem Management Jobs in the South East

schedule to ensure 24/7 availability of production systems. Essential skills Working knowledge and prior hands-on experience using AWS services at the DevOps Engineer level Incident, change & problem management experience. This role is heavily operation-oriented, including on-call requirements Strong background in setup & operation of enterprise observability tooling, specifically Prometheus, Grafana and Splunk, including usage … of PromQL Proficient in one or more languages of Python, Go, Bash, SQL Familiar with GitHub/GitOps/container orchestration/Kubernetes operations Working configuration and deployment management experience with CI/CD Desirable skills Hands-on experience with Terraform or CloudFormation for infrastructure provisioning and automation. Strong knowledge of Splunk for log analysis and troubleshooting. Strong problem More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to … needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software … and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support Monitoring More ❯

IT Support Apprentice Level 3 Technician , Apply From: 15/06/2025 Learning Provider Delivered by ABINGDON AND WITNEY COLLEGE Employer Siemens Healthineers Magnet Technology Vacancy Description Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a … timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best practices to enhance their productivity and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request … Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when More ❯

want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated … needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software … and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support Monitoring More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide … controls to ensure they are consistently followed and standards are maintained The smooth running of the business through stable, well understood and defined tools and systems Event, Incident and Problem Management supporting high availability of services The IT Service Desk, performing first line technical support and desktop management Oversight of vendor services and contracts, where 3rd party … and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required Strong understanding of More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide … controls to ensure they are consistently followed and standards are maintained The smooth running of the business through stable, well understood and defined tools and systems Event, Incident and Problem Management supporting high availability of services The IT Service Desk, performing first line technical support and desktop management Oversight of vendor services and contracts, where 3rd party … and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required Strong understanding of More ❯

on the needs of clinical trials/programs and internal or external stakeholders. • Lead projects and/or workstreams actively engaging team members from start to closure • Use project management tools for lean execution of a project • Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties • Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing • Support integrations landscape and validation needs • Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy • Participate in strategy projects implementing new solutions • Ensure implementation follows the landscape strategy • Create and review … standards and timelines that are consistent with business needs. • Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems • Change management – understand how to cope with change and influence/motivate others to deal with change • Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯

metrics around operational support matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter of course, assisting in … maintain services (i.e., patching, configuration changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts. Key Responsibilities: Provide technical support across a wide range of IT systems and services Investigate, diagnose, and resolve incidents in a timely and professional … manner Fulfil service requests in line with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching to colleagues and ensure adherence to best practices and procedures Requirements: Active Security Clearance (Minimum SC) is essential Experience working in a 24/7 technical support environment More ❯

line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and … techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd … variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including More ❯

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with strong More ❯

line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and … techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd … variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

solutions within the Sprint Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions Ensure adherence to appropriate governance and change control standards Skills and Experience required Proven experience developing solutions using the full capability More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major … incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons … learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving … on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting … and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on major incident and problem management At least 3 years’ experience in a dedicated major incident or problem management role More ❯